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EMBA

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500

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Peter F. Drucker
Management Challenges for the

50
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21st Century 85%

Simon A. Booth, Crisis Management Strategy: Competition and Change in

Modern EnterprisesLondonT. J. Press Ltd, 1993, p.2.

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004

Multidisciplinary

Thomas Kuhn

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005

John Naylor, Management ( Financial Times, London), 1999, p.6.

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006

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007

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008

Philip Henslowe, Public Relations: A Practical Guide to The Basics (The

Institute of Public Relations: Kogan Page), 1999 , p.76.

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009

Crisis
Crimeinto decide

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010

1. Otto Lerbinger

(1)

(2)

(3)

Jean Wiley Huyler, Crisis Communication + Communication about

Negotiation (Nati , Press Bldg), 1981, p.1.

Otto Lerbinger, The Crisis Manager: Facing Risk and Responsibility

(Lawrence Erlbaum Associates:New Jersey), 1997, pp.4-7.

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2. Barton

(1)
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3. Karl W. Deutsch

(1)

(2)
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10

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Donald A. Fishman, Valujet Flight 592: Crisis Communication Theory

Blended and Extended, Communication Quarterly, Vol.47, No.4, Fall 1999,
p.347.

10

Karl W. Deutsch, Crisis Decision-MakingThe Information Approach,

Managing International Crisis (Beverly Hills:Sage Publications, Inc. ),
1982, pp.15-16.

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012

4. Dieudonne ten Berge

(1)
(2)
(3)
(4)
(5)
11

(6)
5. Kathleen Fearn-Banks

12

6. Simon A. Booth

11
12

Dieudonnee ten Berge, The First 24 Fours ( Basil Blackwell), 1988, p.8.
Kathleen Fearn-Banks, Crisis Communication: A Casebook Approach
(Lawrence Erlbaum Associates:New Jersey), 1996, p.1.

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013

13

7. Donald A. Fishman

(1)
(2)
(3)

(4)
14

(5)
8. Ian I. Mitroff

15

13

Simon A. Booth, Crisis Management Strategy (London: Routledge), 1993, p.86.

14

9, pp.347-348.
Ian I. Mitroff, Managing Crises Before They Happen (New York: American

15

Management Association ), 2001, p.34.

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014

9. Michael Bland

16

10.

(1)
(2)
(3)
(4)
(5)

17

16

Michael Bland, Communicating Out Of A Crisis (London: Macmillan Press

Ltd), 1998, p.5.

17

48

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015

11.

18

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18

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016

1.

Peter M. Senge
The Fifth Discipline

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017

19

19

Robert Heller
165

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018

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3.

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019

4.

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020

1.

20

2. Steven Fink

21

3. Philip Henslowe

22

20

21

16
Steven Fink, Crisis Management:Planning for the Invisible (New York:

22

American Management Association), 1986, p.15.

Philip Henslowe, Public Relations : A Practical Guide to the Basics

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