18

19

20

21

 18

( )
1. 2. 3.
( )
Service

( ) Front of the House

1.
2.

( ) Back of the House


(
(
(
(
(
(
(

) Front Office
) Housekeeping
) Food & Beverage
) Engineering
) Marketing & Public Relation
) Human Resource
) Management

1. Beauty Saloon
2. Sauna Bath
3. Tennis Court
4. Swimming Pool
5. Golf Links
6. Member's Club
7. Night Club
8. Shopping Store
9. Theme Park

( )


( )
( )



( ) Overbooking

10


(
(
(
(
(

)
)
) 18-2 18-2
)
)
18-2

11

1.
2.
3.
4.
5.

18-2

12


( )
( ) Message
( )
( )
Domestic Direct Dial, DDD
International Direct Dial, IDD
Collect Call
Wake-Up Call Morning Call

( )
( )
( )

13


( )

14

( ) Group Inclusive Tour, GIT

( )

( ) Express Check-Out

15

1.

2.
3.

4.

16

5.

6.

7.

8.

9.

10.

11.

12.

17


( )
( )
( )
( )
( )

18

1.
2.
3.
4.
5.

6.
7.

19

( ) Front Office Manager

1.
2.
( ) Greeter ; Concierge
1.
2.
3.
4.
5.

20

( ) Information Clerk
1.
2.

( ) Mail Clerk
1.
2.
3.
( ) Record Clerk
1.
2. Slip

21

( ) Reservation Clerk
1.
2. Over Booking
3.
4.
( ) Night Clerk
1.
2.

3.

22

( ) Night Manager
1.
2.
3.
( ) Front Cashier
1.
2.
3.
4.

23

( ) Uniformed Service Supervisor

1.

2.
3.
( ) Bellperson / Porter
1.
2.
3.
4.
5. Lobby
6.

24

( ) Operator
1.
2.
3. Morning Call
4.
5.
( ) Door Man
1.
2.
3.
4.

25

( ) Elevator Starter or Girl

1.
2.
3.
( ) Cloak Attendant

26


( ) Floor Supervisor
1.
2.
3.
( ) House Keeper
1.
2.

3. Night Shift

27

( ) Senior House
Person
1.

2.

( ) Linen Room Attendant

1.
2.
3.
( ) Baby Sitter

28