The Illusion of Agreement
Your teams assume they’re talking about the same thing—until they realize they’re not.
How many times has this happened to you? You have a conversation with people on your team about building something. You arrive at an agreement about that vision. Then they go off to build that thing. A few weeks later, they come back to unveil what you agreed on—except it looks absolutely nothing like you had discussed.
Your first impulse might be to think they weren’t
