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    212° Service: The 10 Rules for Creating a Service Culture
    212° Service: The 10 Rules for Creating a Service Culture
    212° Service: The 10 Rules for Creating a Service Culture
    Audiobook56 minutes

    212° Service: The 10 Rules for Creating a Service Culture

    Written by Mac Anderson

    Narrated by Derek Shetterly

    4/5

    ()

    About this audiobook

    At 211 degrees water is hot. At 212 degrees, it boils. And with boiling water, comes steam. And steam can power a locomotive. The one extra degree makes the difference. This simple analogy reflects the ultimate definition of excellence. Because it's the one extra degree of effort, in business and life, that can separate the good from the great. The stories in 212 Service reflect real-life examples of companies that have taken their customer service to the next degree.

    Someone once said, "Life is like a game of tennis. The player who serves well seldom loses." The same can be said for any business on the planet. There are many books written about service, however, our goals in this audiobook is to keep it simple. 212 Service presents 10 simple, but engaging rules of service that can be listened to by every member of your team in less than 30 minutes.

    212 Service is written with real life examples of exceptional customer service and is certain to inspire your team with ideas that apply specifically to your industry.
    Gildan Media is proud to bring you these uplifting and life-changing inspirational books from Simple Truths, which can be used throughout every facet of your life. These audiobooks may be short in length, but their words speak volumes.
    LanguageEnglish
    PublisherAscent Audio
    Release dateJul 23, 2013
    ISBN9781469088471
    212° Service: The 10 Rules for Creating a Service Culture
    Author

    Mac Anderson

    Mac Anderson is the founder of Simple Truths and Successories, Inc., the leader in designing and marketing products for motivation and recognition. He was also the founder and CEO of McCord Travel, the largest travel company in the Midwest, and part owner/VP of sales and marketing for Orval Kent Food Company, the country's largest manufacturer of prepared salads. His accomplishments in these unrelated industries provide some insight into his passion and leadership skills. He also brings the same passion to his speaking where he gives presentations to many corporate audiences on a variety of topics, including leadership, motivation, and team building. Mac has authored or co-authored twenty-two books that have sold over three million copies.

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    • 5/5
      Got really inspired to create a strong service culture in my team. Worth reading!