Glass Jaw: A Manifesto for Defending Fragile Reputations in an Age of Instant Scandal
Written by Eric Dezenhall
Narrated by Kevin Stillwell
3.5/5
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Currently unavailable
Currently unavailable
About this audiobook
- How there really is no "getting ahead" of a bad story (and other clichés from the media)
- The perils of navigating the "Fiasco Vortex"
- The art (and transaction) of the public apology
- Why a crisis is not an opportunity
- The Nixon Fallacy: if only he had just said "I screwed up," the whole thing would have gone away (not a chance)
- How you are the enemy: the self-sabotage of selfies, tweets, emailing before thinking, technology creep, the privacy vacuum, and the industrialization of leaking.
Eric Dezenhall
Eric Dezenhall co-founded the communications firm Dezenhall Resources, Ltd., and serves as its CEO. His first book of nonfiction, Nail ‘Em!: Confronting High-Profile Attacks on Celebrities and Business, pioneered techniques for understanding and defusing crises. The author novels such as Jackie Disaster, The Devil Himself and Spinning Dixie, he lives in the Washington, D.C. area.
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