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    The Five Most Important Questions You Will Ever Ask About Your Organization
    The Five Most Important Questions You Will Ever Ask About Your Organization
    The Five Most Important Questions You Will Ever Ask About Your Organization
    Ebook115 pages1 hour

    The Five Most Important Questions You Will Ever Ask About Your Organization

    By Peter F. Drucker and Frances Hesselbein Leadership Institute

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    About this ebook

    With Peter Drucker's five essential questions and the help of five of today's thought leaders, this little book will challenge readers to take a close look at the very heart of their organizations and what drives them. A tool for self-assessment and transformation, answering these five questions will fundamentally change the way you work, helping you lead your organization to an exceptional level of performance.

    Peter Drucker's five questions are:

    • What is our Mission? with Jim Collins
    • Who is our Customer? with Phil Kotler
    • What does the Customer Value? with Jim Kouzes
    • What are our Results? with Judith Rodin
    • What is our Plan? with V. Kasturi Rangan

    These essential questions, grounded in Peter Drucker's theories of management, will take readers on a exploration of organizational and personal self-discovery, giving them a means to assess how to be--how to develop quality, character, mind-set, values and courage. The questions lead to action. By asking these questions, readers can focus on why they are doing what they are doing in their work, and how to do it better. Designed for today's busy professionals, this brief, clear and accessible book will challenge readers to ask these provocative questions and it will stimulate spirited discussions and action within any organization, inspiring positive change and new levels of excellence, helping all to envision the future of theirs' or any organization.

    LanguageEnglish
    PublisherWiley
    Release dateJan 11, 2011
    ISBN9781118045404
    Author

    Peter F. Drucker

    Peter F. Drucker is considered the most influential management thinker ever. The author of more than twenty-five books, his ideas have had an enormous impact on shaping the modern corporation. Drucker passed away in 2005.

    Read more from Peter F. Drucker

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    Reviews for The Five Most Important Questions You Will Ever Ask About Your Organization

    4/5

    16 ratings5 reviews

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    • 3/5
      Intriguing questions to ask of an organization if you are setting the vision.
    • 4/5
      Really love this book, it's clear, concisous, very usefull, and very easy to read it, everyone interested about How to improve his organization must read it.
    • 4/5
      This is a very helpful tool for those of us who want to improve our management skills. It can read over and over again.
    • 1/5
      I stopped reading this overwritten, empty book when the author asked the reader to "wrestle over" the questions posed.
    • 4/5
      Great insight into the The five questions to ask about your organization. Very good quick read. Very interesting learning about : Results Bucket, Customer Bucket, Strategy Bucket, and the Drucker Bucket. This book is really grounded with great theory. I recommend.

    Book preview

    The Five Most Important Questions You Will Ever Ask About Your Organization - Peter F. Drucker

    001

    Table of Contents

    Praise

    Title Page

    Copyright Page

    OTHER PUBLICATIONS FROM THE LEADER TO LEADER INSTITUTE

    Foreword

    ABOUT PETER F. DRUCKER

    WHY SELF- ASSESSMENT?

    THE FIVE MOST IMPORTANT QUESTIONS

    PLANNING IS NOT AN EVENT

    ENCOURAGE CONSTRUCTIVE DISSENT

    CREATING TOMORROW’S SOCIETY OF CITIZENS

    QUESTION 1 - What Is Our Mission?

    Question 1 - WHAT IS OUR MISSION?

    Question 1 - WHAT IS OUR MISSION?

    QUESTION 2 - Who Is Our Customer?

    Question 2 - WHO IS OUR CUSTOMER?

    Question 2 - WHO IS OUR CUSTOMER?

    QUESTION 3 - What Does the Customer Value?

    Question 3 - WHAT DOES THE CUSTOMER VALUE?

    Question 3 - WHAT DOES THE CUSTOMER VALUE?

    QUESTION 4 - What Are Our Results?

    Question 4 - WHAT ARE OUR RESULTS?

    Question 4 - WHAT ARE OUR RESULTS?

    QUESTION 5 - What Is Our Plan?

    Question 5 - WHAT IS OUR PLAN?

    Question 5 - WHAT IS OUR PLAN?

    TRANSFORMATIONAL LEADERSHIP

    THE SELF-ASSESSMENT PROCESS

    Note

    SUGGESTED QUESTIONS TO EXPLORE

    DEFINITIONS OF TERMS

    ABOUT THE CONTRIBUTORS

    ABOUT THE LEADER TO LEADER INSTITUTE

    Acknowledgments

    ADDITIONAL RESOURCES

    INDEX

    Nobody, not even Socrates, has ever asked better questions than Peter Drucker. All the personality, all the wisdom is here to make your work dramatically more effective. There’s nothing better. It’s like having Peter at your side.

    —Bob Buford, author, Halftime and Finishing Well, and founding chairman, Peter F. Drucker Foundation for Nonprofit Management

    "Peter Drucker’s penetrating and profound insights are more relevant and needed today than when he originally produced them. This helpful revision of his classic Self-Assessment Tool offers managers and leaders in every sector—nonprofit, business, and government—a useful guide to figuring out what’s needed, why it matters, and how to make it work. At a time when the need for more effective management and more ethical leadership are the moral equivalent of global warming, Drucker’s common sense and courage should be modeled by everyone who cares about doing things right and doing the right thing."

    —Ira A. Jackson, dean, Peter F. Drucker and Masatoshi Ito Graduate School of Management, and board member, The Drucker Institute

    "Peter Drucker’s Five Most Important Questions continue to be the indispensable questions that an organization must ask itself, regardless of size or sector, if it is determined to be an organization of the future. When these questions are asked, the journey begins. And as Peter Drucker reminds us in this book, the answers are in the questions."

    —Kathy Cloninger, CEO, Girl Scouts of the USA

    The Leader to Leader Institute has done a great service in bringing us this monograph. Good leaders come up with answers, but the great leaders ask the right questions—and this wonderful work helps all leaders do exactly that.

    —Jim Collins, author, Good to Great and the Social Sectors and Built to Last

    An amazing resource that can help even the most successful organizations become more successful!

    —Marshall Goldsmith, author, What Got You Here Won’t Get You There : How Successful People Become Even More Successful, winner of Soundview Executive Summaries’ Harold Longman Best Business Book of 2007 Award

    001

    Copyright © 2008 by Leader to Leader Institute. All rights reserved.

    www.leadertoleader.org

    Published by Jossey-Bass

    A Wiley Imprint

    989 Market Street, San Francisco, CA 94103-1741—www.josseybass.com

    No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, 978-750-8400, fax 978-646-8600, or on the Web at www.copyright.com. Requests to the publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, 201-748-6011, fax 201-748-6008, or online at www.wiley.com/go/permissions.

    Readers should be aware that Internet Web sites offered as citations and/or sources for further information may have changed or disappeared between the time this was written and when it is read.

    Limit of Liability/Disclaimer of Warranty: While the publisher and author have used their best efforts in preparing this book, they make no representations or warranties with respect to the accuracy or completeness of the contents of this book and specifically disclaim any implied warranties of merchantability or fitness for a particular purpose. No warranty may be created or extended by sales representatives or written sales materials. The advice and strategies contained herein may not be suitable for your situation. You should consult with a professional where appropriate. Neither the publisher nor author shall be liable for any loss of profit or any other commercial damages, including but not limited to special, incidental, consequential, or other damages.

    Jossey-Bass books and products are available through most bookstores. To contact Jossey-Bass directly call our Customer Care Department within the U.S. at 800-956-7739, outside the U.S. at 317-572-3986, or fax 317-572-4002.

    Jossey-Bass also publishes its books in a variety of electronic formats. Some content that appears in print may not be available in electronic books.

    Library of Congress Cataloging-in-Publication Data

    Drucker, Peter F. (Peter Ferdinand), 1909-2005.

    The five most important questions you will ever ask about your organization/Peter F. Drucker; [with] Jim Collins ... [et al.].

    p. cm.—(Leader to Leader Institute Series)

    Includes index.

    ISBN: 978-0-470-22756-5 (pbk.)

    1. Nonprofit organizations—Management—Evaluation. 2. Organizational effectiveness—Evaluation. 3. Total quality management—Evaluation. I. Collins, James C. (James Charles). II. Title.

    HD62.6.D777 2008

    658.4’013—dc22 2008009374

    PB Printing

    OTHER PUBLICATIONS FROM THE LEADER TO LEADER INSTITUTE

    Leader to Leader

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