Advice on Writing

FromCreating Disney Magic

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Advice on Writing

FromCreating Disney Magic

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Length:

16 minutes

Released:

Apr 14, 2015

Format:

Podcast episode

Description

Although Lee Cockerell is best known for his time with Disney, he is also a great writer. Lee is the author of three books and several hundred blog posts.
In this episode of Creating Disney Magic, Lee answers questions from writers. Lee discusses writing habits, how to deal with writer's block, how to research for your book and much more.

Released:

Apr 14, 2015

Format:

Podcast episode

Titles in the series (100)

Lee Cockerell, former Executive Vice President of Operations for Walt Disney World, shares his wisdom and experience from his time with Disney, Marriott, and Hilton. Lee discusses how you can apply lessons in leadership, management, and customer service to create magic in your organization.

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Lee Cockerell's Story: Lee Cockerell discusses his story from an Oklahoma farm to the Executive Vice President of Operations for Walt Disney World. by Creating Disney Magic
19 min listen
Everyone Has Flies: Lee Cockerell discusses an important lesson he learned from Bill Marriott by Creating Disney Magic
15 min listen
What is the Main Street Diary?: Lee Cockerell discusses the Main Street Diary, the weekly newsletter for Walt Disney World by Creating Disney Magic
12 min listen
The Value of a Good Story: A story creates a connection with other people by Creating Disney Magic
16 min listen
The Power of Podcasting with Lou Mongello: Podcasting can be a powerful addition to your business by Creating Disney Magic
16 min listen
Customer Service From a 12 Year Old: Lee Cockerell explains how his granddaughter explained good customer service as simply being "nice". by Creating Disney Magic
16 min listen
Disney Does Not Have Employees: Everyone who works for Disney is a cast member, not an employee. by Creating Disney Magic
13 min listen
A Look at Walt Disney: What would Walt Disney think of Disney today? by Creating Disney Magic
15 min listen
Helping Others Become Great: One of your responsibilities as a leader is to help those around you become great. by Creating Disney Magic
14 min listen
You are Putting on a Show Every Day: When the doors open in your business, it is like the curtain opening for a show. by Creating Disney Magic
14 min listen
How to Give a Great Presentation: Elements to create presentation magic by Creating Disney Magic
15 min listen
Is Your Time Management Effective?: Not all time management methods are equal. To get more done, your time management needs to be effective. by Creating Disney Magic
15 min listen
Becoming an Entrepreneur with Lou Mongello: Lee Cockerell and Loud Mongello discuss becoming an Entrepreneur by Creating Disney Magic
17 min listen
Excellence Through Clear Expectations: Training and enforcement lead to excellent performance by Creating Disney Magic
14 min listen
Customer Service is Not a Department: Customer Service is an attitude throughout the organization, not a single department. by Creating Disney Magic
13 min listen
Customer Service Lessons from a Waiter: Lee Cockerell explains lessons learned as a waiter by Creating Disney Magic
14 min listen
Are You Overworked or Under-Organized?: Time Management can help you get 50% more done with your time. by Creating Disney Magic
15 min listen
Why You Need Better Processes: Many organizations hang on to bad processes and policies that create a bad experience for customers. by Creating Disney Magic
15 min listen
How to Handle Customers Complaints: Find out the best way to work with customers with a complaint by Creating Disney Magic
16 min listen
Advice on Writing: Lee Cockerell answers listener questions about writing by Creating Disney Magic
16 min listen
How to Manage Your Reputation: If you don't manage your own reputation it will get away from you by Creating Disney Magic
15 min listen
Customer Service as a Competitive Advantage: Your product should not be your only advantage by Creating Disney Magic
14 min listen
Creating a Disney Culture in Paris: How do you bring a Disney culture where it didn't exist before? by Creating Disney Magic
15 min listen
How to Handle Emergencies: Planning and Preparation are the key to emergency response by Creating Disney Magic
15 min listen
How to Get the Most Out of Training: There is more to training than sitting in chair listening to a speaker by Creating Disney Magic
16 min listen
Leading Through Conflict: Conflict happens in every organization. Leaders need to know how to handle conflict. by Creating Disney Magic
17 min listen
What it Means to Be a Professional: A professional adds value in any situation. by Creating Disney Magic
14 min listen
Exercise Will Make You a Better Leader: Leaders need to get moving by Creating Disney Magic
15 min listen
Leaders are Readers: Reading can help you remain relevant and make you an expert. by Creating Disney Magic
16 min listen
Your Attitude Will Set You Apart: A Positive Attitude is the Secret Weapon of Your Career. by Creating Disney Magic
16 min listen

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Leaders Don't Need to Know Everything: "Include others that have been there and are doing the work. They know what works. If you ask their opinion and listen with an open mind, you don't need to know much yourself. And you can still make a good decision." Key Moments 03:02 Customer and... by Creating Disney Magic
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How to Tell Someone They Didn't Get the Job: “We sometimes, worry about telling people hard things or things that'll disappoint them. But in the end, if you do it, and you do it the right way, and tell them the truth with good reason, then there shouldn't be an issue." Key Moments 00:00... by Creating Disney Magic
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Leaders Need to Take a Stand: “Your children have to know what you believe in, what you stand for, what the family is, what ethics are, and honesty, and what the expectations are in a family. It's the same in the workplace." Key Moments 02:37 Workplace Ethics at Disney... by Creating Disney Magic
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Keep Safety a Priority: “You can brag that you have a 99.5 safety rating on your rides, but what if you're the family member of the point 5% that something bad happens to? That's just not acceptable and therefore, there is no wiggle room.” Key Moments 01:37... by Creating Disney Magic
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Do You Need a College Degree to Succeed?: "It's about what can you do, not what you know. A lot of people know a lot, but they can't get anything done." Key Moments 02:37 Show what you can offer, expertise matters. 06:33 Education and skills matter for job opportunities. 09:11 Early... by Creating Disney Magic
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Becoming Saleswise: Make sure you reach out to Magical Vacation Planners. Let them plan your next vacation. You can reach them at 407-442-2694. Resources by Creating Disney Magic
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Making a Leave of Absence Work: "If you've hired the right people and they're committed and loyal and they are trained and they know how to do their job, you can get them ready for you to be gone for a little while." Key Moments 03:16 The art of delegation as a leader. 05:51... by Creating Disney Magic
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Starting as a Coach: "Create products based on the problems you are good at solving and you like solving." Key Moments 01:27 Career transition strategies for coaches. 03:13 Strategy sessions for high-value companies; focus on product messaging to boost sales. 08:51... by Creating Disney Magic
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Building Credibility: "Make sure you reach and research a subject to understand it. Become an expert, and you'll probably come off as an expert." Key Moments 02:10 Research and collect input from others. 04:54 Organize knowledge and gain confidence to share your ideas.... by Creating Disney Magic
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Upselling Your Products: Make sure you reach out to Magical Vacation Planners. Let them plan your next vacation. You can reach them at 407-442-2694. Resources by Creating Disney Magic
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Become a World Class Organization: "Poor and good are the same because they're not great. And I think if you want to be world class, you have to have that attitude that poor and good are the same." Key Moments 00:08 - What Does it Mean to be World Class? 04:51 - Examples... by Creating Disney Magic
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Let Your Team Know What You've Done For Them: “It’s natural to complain about what we didn't get in life instead of remembering what we have." Key Moments 00:57 Reminding employees of support and solutions provided. 03:29 Showing appreciation through listening and communication. 07:26... by Creating Disney Magic
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Make a Big Deal Out of the Little Things: "Success came from the way they started, the way they were persistent, the way that when they had a problem, they worked through it.” Episode Highlights 00:57 Business success comes from founders' persistence and passion. 04:24 Excellent service and... by Creating Disney Magic
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The Secret to What People Really Want: “There's not a personal I wouldn't say they appreciate it when they get some positive feedback and encouragement and, Even the people who got a bad attitude, that's how you turn a bad attitude around is over time.” Episode Highlights 00:43... by Creating Disney Magic
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The Peril of Not Keeping in Touch with the Front Line: "Our job as a leader or a parent is to keep our people emotionally, psychologically, and physically safe." Episode Highlights 001:07 Importance of leaders building trust and openness 04:45 Open communication crucial for understanding in relationships.... by Creating Disney Magic
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Solving Problems as a Team: "Quit having meetings and have conversations." Episode Highlights 00:00 Teamwork in escape room teaches effective problem-solving. 05:58 Asking for opinions builds team trust. 09:31 Setting deadlines cultivates success in all areas. 12:19 Cockrell... by Creating Disney Magic
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You Can be Nice and Tough: “When you lead, be tough, not hard." Lee Cockerell Episode Highlights 01:04 Gain a reputation of high standards. 05:32 Rules and values must be enforced to be effective. 07:36 Appearance impacts perception of leadership and quality. 10:33 High... by Creating Disney Magic
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Preparing for the Next Level of Your Career: “People don't like a lot of the jobs they have to do, but they look back on them and think, ‘wow! Look how much I learned back then’.” Episode Highlights 01:30 Competition is increasing; experience and skills are important. 03:16... by Creating Disney Magic
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Take Advantage of Information: “If you want to have a better life and start to do better, to be better, and to feel better, you need to start making better decisions." - Lee Cockerell Episode Highlights [00:01:32] The importance of following up [00:04:50] Make time for learning;... by Creating Disney Magic
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Pay Attention to People: “Make things better through your people, not through you." Episode Highlights [00:01:11] Good leaders train, appreciate, recognize, and develop employees. [00:03:59] Impactful communication key for emotional well-being. [00:07:33] Pay attention to... by Creating Disney Magic
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Take Responsibility for Your Own Training: "The only person that can control your life is you. And if you don't, don't blame anybody else. It's not your mother's fault. It's, it's your fault." Episode Highlights [00:03:08] Nobody should want you to get training more than you [00:04:44] Learn... by Creating Disney Magic
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Manage Like a Mother: "Women are natural born leaders. The things that women do at home and they do it in a Very naturally because it's their motherly instinct..." - Valerie Cockerell [00:02:18] Valerie Cockerell's new book about parallell between motherhood and leadership... by Creating Disney Magic
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Find Out What Your Team Needs: “it's really up to the leader to set that environment and culture where people are comfortable, bringing up anything because everybody matters in them here." – Lee Cockerell leaders can create a successful team by understanding their needs. Take... by Creating Disney Magic
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Discover this podcast and so much more

Advice on Writing

Advice on Writing

Description

Titles in the series (100)

More Episodes from Creating Disney Magic

Related podcast episodes