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  • 8 Cost of Quality

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    Amit Kumar
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    QUALITY and COST: Statistical process control and capability / feasibility studies. Defect detection Testing Inspection Audit (internal and external) Test equipment Price of non-conformance internal failure costs: Rework generated ue to faulty processes Scrap Concessionary work Investigations Corrective actions external failure costs: Reworking returned products Replacements Warranty claims Complaints Site repairs Lost custom / reputation.

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    QUALITY and COST: Statistical process control and capability / feasibility studies. Defect detection Testing Inspection Audit (internal and external) Test equipment Price of non-conformance internal failure costs: Rework generated ue to faulty processes Scrap Concessionary work Investigations Corrective actions external failure costs: Reworking returned products Replacements Warranty claims Complaints Site repairs Lost custom / reputation.

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    Flag for inappropriate content
    21 views1 page

    8 Cost of Quality

    Uploaded by

    Amit Kumar
    QUALITY and COST: Statistical process control and capability / feasibility studies. Defect detection Testing Inspection Audit (internal and external) Test equipment Price of non-conformance internal failure costs: Rework generated ue to faulty processes Scrap Concessionary work Investigations Corrective actions external failure costs: Reworking returned products Replacements Warranty claims Complaints Site repairs Lost custom / reputation.

    Copyright:

    Attribution Non-Commercial (BY-NC)
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    COST OF QUALITY

    RELATION OF QUALITY AND COST: Preventive Cost: Statistical process control and capability/feasibility studies Fool proofing of tools and jigs fixtures Improvement programs Training Consultancies Procedures/work instructions Communications Calibration system Appraisal costs: Defect detection Testing Inspection Audit (internal and external) Test equipment Price of non-conformance Internal failure costs: Rework generated ue to faulty processes Scrap Concessionary work Investigations Corrective actions External failure costs: Reworking returned products Replacements Warranty claims Complaints Site repairs Lost custom/reputation Legal ramifications

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