FICCI CE

Attitude
FICCI CE

Attitude - The human side of quality

While considerable attention has been given to the technical side of quality,
there is an increasing need of the importance of the human side to total
quality.
FICCI CE

Attitude - The human side of quality

The greatest contributions to the process of World Class Manufacturing are made
by the people who make the organization. People - who share the vision. Intellectual
capital and knowledge are more and more the true assets of any organization.
FICCI CE

Quality of human behavior

In its original Japanese context, Total Quality refers not only to the quality of
management which ultimately produces quality goods and services, but to the
quality of human behavior, skills, commitment and the winning instinct
necessary to accomplish our business objectives.
FICCI CE

Quality of human behavior

This not only makes good business sense, it also reflects a deeper
yearning of the human spirit to be of service, to build loving,
caring relationships, to affirm our interdependence, and to bring
value, beauty, and benefit into the world.
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Human side of quality

The human quality should always include the following three components :

➣ Sociality - The joy of serving people

➣ Physical activity - The joy of working

➣ Creativity - The joy of thinking

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A thought for the day - Quality begins with me.

If we are to take Total Quality to heart, we too must come to look at our
own lives in a more multidimensional, interrelated and holistic manner.
Taking the theme of Total Quality personally has the potential to tap us
into the flow of life giving forces and ways of living and working that are
ultimately most rewarding and productive.
FICCI CE

Quality is a winning attitude