Date: 04.06.2013 Cochin, Kerala. MOM between M/s. Carborundum Universal Limited and M/s.

Jumo India Pvt ltd 1) With reference to customer compliant when we try to install the paper less recorder, we found that it is fluctuating very frequently. 2) We verified the customer supply terminals with multicenter and we found the supply voltage is constant i.e. 230 V ! "0 #$ without any fluctuations. 3) When we inspected the internal cards, we found inside the %&'% card it to (e (urned. )) We will communicate the issue to *ermany and we will come out with concrete solution. +indly (ear with us still then. ,han-ing you sir. Client's remarks. 1) s e.plained a(ove the recorder/s %&'% was found (urn, this is the second time it is happening. We suggest you to find the root cause for the damage. 2) !orrect the %&'% or supply a new recorder unit and configure it to our system. 3) ,he report for the repair and the final decision of the recorder shall (e given in 1" days time. )) 0f the proper communication is not maintained regarding the repair of the instrument within or after 1" days of time, we will (e force to (lac-list your service to our company and entire group

M/s. Jumo India Pvt Ltd Universal Limited &r. 1 2 !#3W1 40 521 V 660

M/s. Carborundum &r.%hi(in ri-ulath