This document discusses three related topics: the impact that employee satisfaction has on customer satisfaction with sales interactions, the effect that customer service quality has on overall customer satisfaction, and the factors that affect job satisfaction for employees in the pharmaceutical sector such as absenteeism and motivation.
This document discusses three related topics: the impact that employee satisfaction has on customer satisfaction with sales interactions, the effect that customer service quality has on overall customer satisfaction, and the factors that affect job satisfaction for employees in the pharmaceutical sector such as absenteeism and motivation.
Copyright:
Attribution Non-Commercial (BY-NC)
Available Formats
Download as DOCX, PDF, TXT or read online from Scribd
This document discusses three related topics: the impact that employee satisfaction has on customer satisfaction with sales interactions, the effect that customer service quality has on overall customer satisfaction, and the factors that affect job satisfaction for employees in the pharmaceutical sector such as absenteeism and motivation.
Copyright:
Attribution Non-Commercial (BY-NC)
Available Formats
Download as DOCX, PDF, TXT or read online from Scribd