Professional Documents
Culture Documents
Table of Contents
Introduction........................................................................................................................1-8 Information about the study.......................................................................................2 Overview of the state/town/demographic................................................................3 Client needs.................................................................................................................. 4 Methodology................................................................................................................ 5 Analysis of questionnaire........................................................................................... 6 Issues, goals, requirements......................................................................................... 7 Organization information.......................................................................................... 8 Research............................................................................................................................ 9-11 Observational research..............................................................................................10 Summary of findings.................................................................................................11 Current Building............................................................................................................13-14 Current photos...........................................................................................................14 Precedent studies........................................................................................................... 15-29 Literature review...................................................................................................16-17 Image search...............................................................................................................18 Summary of findings.................................................................................................18 Visit another location............................................................................................... 19 The Program...................................................................................................................21-25 Project Mission.......................................................................................................... 22 Square footages...........................................................................................................22 Space utilization and adjacencies.............................................................................22 Prototyping Sketches.................................................................................................23 Bubble diagram..........................................................................................................24 Conclusion..................................................................................................................... 25-27 Limitations and recommendations......................................................................... 26 Summary.................................................................................................................... 27 References....................................................................................................................... 28-31 Appendix A: Bibliography........................................................................................ 28 Appendix B: Questionnaire......................................................................................29 Appendix C: Building and Site plans...................................................................... 30 Appendix D: Articles for literature review....................................................... 31-50
Introduction
It is important to have a well designed healthcare facility for many reasons. It makes the facility look more professional, it can help you get business if your building looks as good as your staff is, and it also calms the people coming in for treatment. Many people have anxiety about going to the doctor and a calming atmosphere can help that. Also some colors have been proven to promote healing and if there is any place healing should be promoted it should be healthcare facilities. Woodway Internal Medicine located at 4000 W Woodway Drive in Muncie Indiana 47304 is the focus of this programing document. This group of professionals wants to create a building that shows off their mission and values. Woodway is a medical clinic comprised of 38 employees ranging from doctors to office workers that supply medical attention for adults in the Muncie area. This program is being done for a senior level class for Interior Design at Ball State University during the fall 2013 semester. The professionals want to create a center that promotes wellness, professionalism, and sustainability. The main problems that will be researched for this project are updating the overall look of the building and making the space more efficient for the workers and visitors. The building is currently a one story building located west of the Ball State campus and they treat anyone from 18+ mainly Muncie residents. The doctors, nurses and other staff work very hard to maintain HIPA regulations as well as treat many people in this tight and hectic space. There is a great need to redesign this space and obtain some growth in order to make this a relaxing and safe place for the staff and patients.
Map of location
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Demographics of Muncie
City Incorporated: 1865 City of Muncie Population: 67,430 Delaware County Population: 118,769 Muncie, in Delaware County, is located approximately sixty miles northeast of Indianapolis and is bounded by Grant and Blackford Counties on the north, Jay and Randolph Counties on the east, Henry County on the south and Madison county on the west. Since its organization in 1827, Delaware County has grown from a small Indian village to an important manufacturing center. The County was named for the Delaware Indians, an Eastern tribe which was slowly pushed into Ohio and finally settled in east central Indiana during the 1770's. The Delaware Indians established several towns along the White River, among these Muncietown, near present day Muncie. In 1818, under the Treaty of St. Mary's Ohio the Delawares ceded their holdings in Indiana to the United States government and moved westward. In 1820, Delaware County was opened for settlement.
Conclusion of demographics
Based on this research Woodway is aiming their efforts toward the most percentage of the population. 82.2% of the Muncie population is 18 and over which is what they treat at Woodway. Muncie has a higher percentage of adults in that category than Indiana in general which could be to Woodways benefit. The only thing Woodway could do differently is advertise to students of Ball State more since most of the students are from out of town. This could get them more patients because most students on campus probably do not realize that they have options besides Ball Memorial Hospital to get treatment for something that is non-emergency.
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Client Needs
Observations upon seeing the space is that everyone is overcrowded with a lack of space. Major things that they need are better circulation, acoustics, storage, lighting and privacy. There needs to be a major over hall in their space so that the function and the amount of space each person has is improved. With the average patient also being 70 the whole place needs to be universally designed while making everyone feel relaxed and safe in the space. Other things noticed that could be on this list are listed below: The view you see out the window is the parking lot which is not intriguing. The lighting is dim and there is little to no sun light coming in the windows which would be beneficial. There should be something besides the T.V. to look at since some people do not like the T.V. and it also gives the people in the waiting room either something to think about or something to look at. There should be some sort of white noise in the room because you can hear conversations even if you were trying not to listen which makes this facility not up to HIPA guidelines.
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Methodology
Ball State interior design student began by studying overall healthcare design. After becoming familiar with that the class then toured the facility. The students were shown every room, what was held there, who worked in that space, and what they needed for that space to work better for them. One of the doctors even had a question and answer session later in the visit. See page 10 for more details on this. Once the visit was completed the class put together a questionnaire was put together of all the questions that were not answered during the tour. One of the classmates then took the questionnaire to a head of Woodway and asked her all of the questions. Each student then did their own analysis of the responses. See page 6 for further details on this part of the process. After this was done clients wants and needs were evaluated and listed out to have a visual (located on page 4). Then design requirements were prioritized and concerns were identified. This lead to many hours of research which included literature reviews, observation of Woodway as well as similar healthcare facilities in order to find a solution that best fit the clients needs and wants. Mentioned above observations were done where the student revisited Woodway and watched how every one interacted with the space and to find unmentioned wants and needs. Then afterward the student analyzed this information to come up with their own conclusions. This observation is described on page 10 and 11. Each student then quickly came up with their own ideas of how things should be organized based on bubble diagrams, criteria matrix, and research of other facilities. Everything was then concluded and combined in to this booklet that the owners of Woodway can use to decide on what needs should be addressed and have an idea on how they can be achieved.
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Questionnaire is located in the Appendix section under Appendix B: Questionnaire on page 29 Most of the questions the class came up with for this space were answered during the tour but there were a few left so a classmate went to ask the questions on the questionnaire. The answers that she came back with were pretty much expected but they did help to know what exactly they were thinking. More emails from the rest of the staff would have been helpful also maybe some of the visitors that come to Woodway. Including a coffee and juice bar would also be a nice touch of enjoyment for patients waiting. According to the survey, the amount of space and requirements such as power seem to be adequate at its current level. The location and space planning of the office seems to be fine for the employees.
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Organization information
Numbers
Practice Mgr.- 1 Front office Mgr.-1 Billing- 6 Front desk- 7 Lab- 3 Nursing- 11 Physician- 6 Cleaning- 3
Analysis
Based on this chart the Nursing area, front desk and billing hold the most people so they should be some of the largest areas. But as you can see on the floor plan (see appendix C on page 30) they have the smallest area in overall square footage.
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Research
Observational Research
Walk-through
The class observed the Facility of Woodway near the beginning of the semester. A tour was given by some of the staff as well as sat down with a doctor at the end there was an interview of a doctor and one of the nurses about what they were looking for out of this project. The wants and needs chart was then created and is located in Chapter 1 that lists out the wants and needs of everyone that uses this building from day to day. Additional notes are that the entire space was very dull and dim and needs to be opened up and expanded. The space is also very crowded with so many people working on top of each other. The possibility of expanding both up and out will be researched.
Behavioral Mapping
Location: Woodway Internal Medicine Waiting Room Date: Monday, September 9th, 2013 Time: 4:00-4:30 PM
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Location: Woodway Internal Medicine Waiting room Date: 10/12/13 Time: 12-12:30pm
Summary of Findings
If possible people will not sit near someone they do not know. Not many people watch the T.V. or use the magazines provided. Even though they do not see children, they do come and they need something to entertain them. People also would rather sit on the edges of the waiting room than the seats that are located in the center. When people come to the window to talk to the people in the office they tend to talk very quietly so that other people do not hear their conversation.
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Current Building
Current photos
3
1. The check in station from the waiting room 2. The check out station from the hallway 3. Storage and a very small office 4. The check out station from behind the desk 5. Storage area for files 6. The waiting room Some of the class was not allowed to take pictures on the tour while others were so these photos are from Megan Bates.
List of Photos
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Precedent Studies
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Image search
The images chosen were based on what the client wanted the space to look like as well as ideas to make the space more efficient. The pictures all show different parts of the space and they all give a similar feel.
Summary of findings
There are so many options now when designing healthcare because the industry has boomed. There is all sorts of new information out there about furniture, color choices, and physiology of healthcare. So many new products have been made to further the efforts of doctors and nurses to help encourage healing and to make it easier to give the care that the patients need. Some of my pictures show products such as larger chairs to accommodate many sizes of people, lamps that give off closer to daylight instead of florescent, and new ways to make signage easier to read.
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The Program
Project Mission
The mission of this project is to use the space allotted in a more efficient manor as well considering expanding both up and out. The space needs to be welcoming, calming, and encouraging healing. All information must be safe for HIPA regulations as well as for the sanity of the patients. Professionalism should be of the up most importance in every aspect that goes in to Woodway.
Square-footages
Current- Unknown Estimated- +4525 sqft
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Prototyping Sketches
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Bubble Diagram
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Conclusion
Summary
In summary designing this space takes many hours of research, planning, and much more. Doctors offices are very difficult to design and take so much more than I would have ever thought was needed. I only scratched the surface of the research that needs to be done before ground is even broken on this project. I hope that the owners of this office can use this research as a starting place for their own research and planning for this project. These 50 pages are only the start of all the research needed.
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References
Appendix A: Bibliography
2006 IBC Building Codes pages 20 25. Means of Egress. A Material Challenge from Healthcare Design. <i>Healthcare Design Magizine</i> Jan. 2013: n/a. Print. Bajaj, R., & Bromberg, J. (2006, November 1). Planning and designing highly functional nurses stations. Retrieved from http://www.healthcaredesignmagazine.com/article/planning-and-designing-highly-functional-nur es-stations Breaking Down the Options. <i>Healthcare Design Magizine</i> Jan. 2013: n/a. Print. Color Psychology - The Right Colors for the Right Office Environment | Optos Blog. <i>Optos Blog</i>. N.p., n.d. Web. 3 Dec. 2013. <http://blog.optos.com/index.php/color-psychology-the-right-co ors-for-the-right-office-environment/>. Home&InteriorDesignIdeas. <i>The Worlds Most Stylish Surgery Clinic (Visualized)</i>. N.p., n.d. Web. 3 Dec. 2013. <http://www.home-designing.com/2011/04/medical-building-surgical-clinic-interiors>. Kaiser South LA Medical OfficeBuilding. <i>Kaiser South LA Medical Office Building</i>. N.p., n.d. Web. 3 Dec. 2013. <http://www.dpr.com/projects/south-la-medical-office-building>. Labarre, S. (2011, August 16). Six ways to imporve doctors waiting rooms. Retrieved from http://www.fastcod sign.com/1664797/six-ways-to-improve-doctors-waiting-rooms Marquette General Health System MOB, Escanaba, MI. <i>Duke Realty</i>. N.p., n.d. Web. 3 Dec. 2013. <http://www.dukerealty.com/client-experiences/2013/02/marquette-general-health-system-mob-escan ba-mi/>. Muncie (city) QuickFacts from the US Census Bureau. <i>Muncie (city) QuickFacts from the US Census B reau</i>. N.p., n.d. Web. 3 Dec. 2013. <http://quickfacts.census.gov/qfd/states/18/1851876.html>. Other Medical Facilities Architecture and Design | Boulder Associates, Inc | Boulder Associates, Inc. Other Me ical Facilities Architecture and Design | Boulder Associates, Inc | Boulder Associates, Inc. N.p., n.d. Web. 3 Dec. 2013. <http://www.boulderassociates.com/portfolio/other/>. Staples. (2010, November 10). Designing an ideal exam room. Retrieved from http://www.staplesadvantage.com what-we-offer/furniture/news-articles/designing-exam-room.page Tolson, N. (2012, June 17). Nurse station design. Retrieved from http://www.array-architects.com/nurse-st tion-design/ Wells, J. (2005, May 14). Efficient office design for a successful practice. Retrieved from http://www.aafp.org fpm/2007/0500/p46.html
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Appendix B: Questionnaire
*The regular text is the questions and the italic text is Vickis answers. *This interview was conducted on September 23rd, 2013 at 2:00 pm. Employee Demographics List office staff, secretaries, medical staff, non-medical staff? How many part time? How many full time? Do you have a hierarchy chart to portray this information? Vicki emailed me a List of all employees, their schedules, and positions. Waiting Room Are there additional activities you would like to see provided in the waiting room? What activities? (TVs, Play Area, Educational Videos, Etc.) One of the nurses has toys in her office that the children can play with while the patients are in their appointment. There is currently no toys set up in the waiting room because not many children come in. Music or other activities would be welcome in the space. Equipment Do you have any equipment that needs special accommodations? Is there any equipment you need but cannot have due to spatial or electrical limitations? They have a bone density machine that requires electrical accommodations because it uses more power. It has its own electrical box. The lab area also has equipment that needs upgraded power to run. There is no other equipment that they cannot have due to spatial or electrical limitations. Functionality of Space Are there any rooms that would benefit from being located in closer proximity to each other? The current proximity of rooms in the facility is good. If special arrangement is altered, however, two proximetrics must be kept in mind: o The drawing room (Phlebotomy) must be close to the lab o The drug room should be accessible to all nurses and physicians (i.e. central location) Building Information/History Do you have the original construction plans with section cuts? None that Vicki is aware of but she will check with Sher (spelling?) Construction who did their remodel and get back to us. Existing Problems What is one significant design change you would like to see happen in this space? Vicki would like to see the front desk and check out area be more HIPA compliant (privacy issue) Are there any business changes that you predict will take place in the next 5 years? (Long term goals) They would like to add 1-2 nurse practitioners to their team but their current space will not allow this expansion. They would need more exam rooms for this to be possible. *I had Vicki send out the following question through email to all employees at Woodway: What is one significant design change you would like to see happen in this facility?
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KEY
Exam rooms Doctors oces Nurses stations Waiting room Check in and out Other
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Communal space Fuelfor says that communal tables can help reduce patients anxiety in a waiting room. Were not totally sold on this one. People like privacy. Especially sick people. Then again, if youre at the doctors office with your family, a large table where you can gather and discuss sensitive medical problems makes a lot of sense. It could also figure prominently during medical consultations (just as long as it isnt, you know, too communal). Think about it: Instead of parking it on an examination table while your doctor dispenses advice that you cant even pay attention to because you feel so awkward in your ridiculous little gown, you could meet at a big, roomy table -- clothes on, dignity intact.
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Lighting Lerman likes to use lighting to create interest for the patient and a better environment for patients and staff. Again, the type of lighting you use depends on your practice. "In an ophthalmology practice, we use an indirect light in the ceiling because they like to lower the light level," Lerman says. "They don't like it to be very bright, so with an incandescent light, you can lower the light level." In most practices, Lerman says they will use a fluorescent type of light in a lay in fixture that goes into an acoustical ceiling. "To save energy, we put the electric switches on a motion detector," he says. "When someone is in the room there is a sensor that can tell someone is there and the light stays on. When they leave, the light goes off." Deciding on the Dcor A patient feels the most vulnerable in an exam room. Anxiety and insecurity can be compounded by the room's aesthetics. (Listen to MOT's free webinar on creating soulful medical offices with Thomas Moore, author of Care of the Soul in Medicine). "Does the dcor include pleasant things to look at, from fabrics and wall art, to medical information that may be of interest?" says Lerman. "Is the room temperature adequate? Is there a private place to undress? Is the process set up to decrease a patient's waiting time? All these things, and more, help create a positive exam room experience." For your seating area, many experts recommend using vinyl for all seating, but there are a number of fabrics that now resist stains and germs. Technology integration Edmundson says the type of technology you use is another factor to consider. Are your physicians accessing medical records from a computer in the exam room? Do they have tablets? Are they using paper-based records? She says that these considerations will influence how much space you need in certain areas. Proper storage The casework or millwork in the exam room typically provides the most concentrated area for storage-often with room for overhead storage, as well as storage areas below the work surface. Exam tables can also have storage drawers, making them even more efficient. "The benefits of opting for modular casework within exam rooms include future flexibility, especially during moves and changes within your facility; extended warranties and accelerated depreciation," says Edmundson. When looking at exam room furniture, select materials and finishes that help inhibit the spread of bacteria and also promote long-term durability. "In addition, rounded corners on any casework or millwork will help prevent injuries," Edmundson says. Best practices to follow One of the best practices from a general contractor stand-point is to have buy-in from the medical staff that will be using the facility. "Where do they want millwork? Is their practice paper-free, if so space needs to be made for lap-top computers," says Chapman. "If not, allotment for a writing space area must be found. While we know we can never predict the future, we understand the need to create spaces that enable flexibility, anticipates growth and change over time."
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Lerman agrees that consultation with the physicians and medical staff is a good practice to follow. "I always sit down with members of the practice and ask questions," he says. "I also show them different options for the exam room, such as where the cabinetry can go and the way the door swings into the room-this is critical because it takes up space. I point out the pluses and minuses of each scheme. They know what has worked for them and what hasn't based on their specialty." Whether you are renovating or building from scratch, Chapman says that cheap isn't the way to go when it comes to building or renovating a medical exam room. "Medical practices are going to be around for years," he says. "Thirty years is the average time for most of these types of facilities to come up for renovation. Removing necessities like power or air will end up costing a practice in the end. Ultimately, if all the right elements are planned for at the beginning of the building process it will be a win-win for the practice as a whole."
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The typical family physician requires three exam rooms and one procedure room, but this can vary in multiphysician or multispecialty practices depending on the number and types of procedures performed. Physicians can easily share a procedure room if they do not perform a large number of procedures. When designing an exam room, begin with a little more space than you initially need to allow for the addition of technology later. The optimal size for an exam room is 10 feet by 10 feet, although these dimensions can vary slightly without affecting the function of the room. Each room should have enough space to comfortably accommodate you, a nurse or assistant, your patient and at least one family member. Think of wheelchair accessibility, too. Smaller exam rooms 8 feet by 8 feet, for instance make it difficult for wheelchair users to navigate in the room. It's good to have space for a 60-inch diameter wheelchair turn, per the Americans with Disabilities Act (ADA) guidelines. In addition to exam rooms, consider having a smaller, separate room where a nurse can measure vital signs, height and weight before the actual exam. This is especially helpful during busy times and can decrease the amount of time patients have to spend in the exam room. Be sure this room provides sufficient privacy for the patient. It will need to have an area where the patient can lie down or sit down so the nurse can take blood pressure or collect other diagnostic information using an electrocardiograph, spirometer or Holter monitor. Having such a room can also make it more feasible to use PC-based diagnostic devices for obtaining vital signs and other data. These are particularly useful if you have or are considering purchasing an electronic health record (EHR) system. Many of these devices now integrate patient data with the patient's electronic record, eliminating the need to import this data through a secondary interface, thereby improving efficiency and reducing transcription errors. The ideal exam room The design of an exam room is important no matter how many rooms you have or how big they are. Because privacy is paramount, make sure the door opens into the exam room rather than into the hallway and is hinged in such a way as to swing toward the exam table. This will shield the patient on the exam table from the view of those outside the room. The ADA requires that the door be positioned approximately 18 inches from the corner, but these requirements could vary from region to region. (See the diagrams for a sample floor plan of an exam room.) The layout of the room should be flexible to meet changing needs, but all the exam rooms in the practice should be designed and stocked identically so that you and your staff do not waste time searching for supplies. The placement of cabinets, sink, chairs, desk, exam table, lights and waste receptacles is critical for ensuring that patient visits run smoothly. Consider how the quality, design and location of each of the following exam room elements can affect the patient visit: The exam table. A wide variety of exam tables are available depending on your budget, the procedures you perform and your patient population. Because your patients will likely spend the majority of their time in the exam room on the exam table, make sure it is comfortable and easy to adjust. For example, a table that can lower to 18 inches from the floor makes it easy for pregnant, post-op or disabled patients to get onto the table without putting excess strain on themselves, you or your staff. These barrier-free tables also decrease your chance of back injury from lifting patients onto the table and from bending over during exams. Some exam tables are fully motorized, allowing you to adjust the height, foot and back sections, and they can tilt to achieve the Trendelenburg position. You can also find tables that feature pelvic tilt, removable tops, electrical receptacle, built-in pillow and positioning programmability. (See Exam room furniture manufacturers and What about used medical equipment? for information on vendors and products.) To facilitate access to both sides of the patient, consider positioning the exam table at an angle in the room. Not only will this give you full access to the patient, but it also will create a barrier to deter the abuse of diagnostic devices that can occur when patients are left unattended and within arms reach of items mounted on the wall.
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Seating. Your stool should be comfortable while also providing support for your back. You can find adjustable stools with an airlift feature that provides some shock absorbency to prevent jolting your spine when you sit down. Its a good idea to have two side chairs for your patients relatives or caregivers. You might consider a third chair if you have an EHR at a drop-down desk away from the exam table. Lighting. The kinds of procedures and exams you perform will dictate the type of lighting you need. Lighting should provide precise positioning with shadow control and proper intensity. Lights are available on caster bases or they can be mounted in a variety of ways. Halogen exam lights can be more expensive than incandescent lights and can get very hot in operation, but they use bulbs that last longer and are more energy efficient than incandescent bulbs. Cabinetry. Consider using 18-inch-deep cabinetry to provide storage while maintaining as much floor space as possible. (For comparison, normal kitchen cabinets are 24 inches deep.) Modular cabinetry is preferable because it allows you to choose the right amount of storage space for your needs, eliminating trips outside the exam room for equipment and supplies. It can also make it easier to take your cabinets with you if the practice moves. The cabinetry should be durable, easy to clean both inside and out, and made with medical-grade materials. Cabinetry designed specifically for health care facilities uses steel and plastics to provide added durability. You can also choose from a variety of colors to coordinate with the paint or artwork in the room. Diagnostic systems. Most offices use a diagnostic system that includes basic instruments needed for physical diagnoses, such as an otoscope, ophthalmoscope, ear speculum dispenser, sphygmomanometer and thermometer. Its convenient to mount these systems on the wall for easy access. If you mount the systems in the same place in each exam room, you and your staff wont need to adjust your routine each time you go into a different room. EHR. Desktop computers are still more popular than laptops for practices that use EHRs. They are best positioned on a desk-height extension of the counter, away from the sink. If you use a tablet computer, consider placing it on a shelf nearest to the point of care or on a rolling stand for greater mobility and to ensure the necessary eye contact with the patient. Dressing area. If your practice requires a dressing area in the exam room, some options include cloth curtains, partitions on wheels or even double-door dressing cubicles that mount to the wall. A dressing area will provide a little extra privacy in case you or a staff member enters the exam room unexpectedly. Waste receptacles. The waste receptacle should have a foot-operated lid and be seamless so that it can retain waste within the can itself. Place it under the wall-mounted diagnostic devices where it is not in the way during the exam but is still easily accessible.
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integration of clinical technology with patient records; and the ability to adapt spaces as needs change. 2. Support the Social Ecology. Social interaction is key to learning. The environment needs to support the many ways people interact for learning. The space should: accommodate generational mentoring and apprenticeship; allow for different group sizes (e.g.,one-to-one and one-to-many); allow for informal versus formal instruction; and allow for on-the-go versus stationary instruction. 3. Understand Work Processes. The environment needs to consider and support the users and activities. The space should accommodate: different types of hospital units; different roles (e.g., physicians, nurses, radiologists); and different types of work (e.g., charting, group rounds, medication preparation and delivery, and shift changes. 4. Reduce Cognitive Load. Information overload leads to confusion and disorganization. The environment needs to support the display of: information that needs to be visible for a long time; information that changes frequently; and ways to call attention to important information (e.g., allergy alerts on a chart). 5. Maximize Spatial Relationships. Space plays an important role in security, staff and patient safety, communication, and physical demands on caregivers. Designers should strive to: understand the relationships between different activity zones to prioritize adjacencies; consider patient monitoring and staff communication when creating sight lines between zones; and consider travel distances when designing (e.g., supply rooms, med rooms, patient rooms, and staff respite areas). Principles in Practice In the centralized model, the length of time and level of concentration required to complete a task led to the development of three distinct zones within the central nursing hub: curbside, step-in, and immersive space (figure 3). Curbside is where impromptu meetings take placequick consultations, chart reviews, etc. This doesnt require a desk or meeting room and is best served by a standing-height work surface that two or more can gather around easily. This type of space is even more important when groups work and roam the floor, such as during physician rounds. Step-in is for more involved work such as charting, dictation, or going over a treatment plan. Seated-height tools are beneficial here, possibly with some medium-height panels to provide some visual or acoustic privacy. Immersive space allows for concentration and privacy for planned meetings or work where participants not only need to fully immerse themselves in the work, but also have access to tools like computers, whiteboards, or other information displays. The incorporation of and careful colocation of these zones allow work to flow more smoothly, supporting all five design principles. To maximize spatial relationships, support control and flexibility, and enhance the work process, the removal of barrier walls in the nurses station helps create an open environment that enhances staff communication and improves traffic flow.
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To support the social ecology and work processes while allowing for maximum control and flexibility, it is important to incorporate different types of workstations in support of different work activities, (i.e., sitting versus standing, groups versus individual, private versus shared). In the decentralized model, locating nurses' stations just outside the patient rooms allows nurses a clear view into the room, enabling them to closely monitor patient activity. This maximizes spatial relationships, reduces cognitive load, and supports work processes. Because nurses frequently work together, decentralized stations need to be large enough for more than one nurse to work at a time. This supports both social ecology and work processes. Technology can enable real-time updating of information at satellite nurses' stations, reducing cognitive load and enhancing work processes (figure 4). It is also important to plan space for parking and charging mobile computing devices. Best of Both Worlds A combination of both organizational models provides a variety of options and may give users the best of both worlds. For example, nurses stations could be distributed around a central core, which contains the supply and storage areas and meeting rooms. Better nurses station planning and design can help reduce staff stress and fatigue, increase effectiveness in delivering care, improve patient safety, reduce patient and family stress, and ultimately improve outcomes and overall healthcare quality. HD
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The design of a nurse station must accommodate the many different types of interaction and work that occur; it is an environment that needs to enhance collaboration, support intensive focus and allow for impromptu conversation. Centralized vs. Decentralized Nurse Stations A centralized nurse station is the central hub of the Unit. In most cases, all workstations, the unit assistant and most support equipment are located here. Pros: Nurses and clinical staff work together in a central location. Quick access to peers paves the way for learning, mentoring and efficient communication. Resources can be consolidated. Cons: Less proximity and visibility to the majority of patients, increased congestion and noise. A decentralized nurse station has no central hub. Nurse stations are located throughout the unit, outside each patient room and the unit assistant is typically located near the entrance to the unit. Pros: Nurses are closer to patients, there tend to be fewer distractions and each nurse has his or her own work space. Cons: There is a sense of isolation for nurses, which lessens opportunities for staff mentoring, support and informal interaction. In some cases, there are opportunities for a hybrid configuration that offers individual work stations between rooms while also providing a centralized hub. The sub-stations allow for focused work effort and support patient viewing (and satisfaction), while the central nurse station (or stations) provides the interactive work environment that supports collaboration and mentorship. Key Design Principles Regardless of which organizational type, there are five key principles to consider when designing a nurse station or series of stations: 1. Allow for Control and Flexibility It is important for staff to feel comfortable and in control in their environment (as it is for the patients). Different situations and preferences require a level of flexibility to the work place to account for the various types of workflow. 2. Understand Work Processes The environment needs to consider and support the activities of the users. The space should accommodate multiple roles (e.g., physicians, nurses, radiologists) and different types of work (e.g., charting, group rounds, medication preparation and delivery and shift changes). 3. Maximize Adjacencies Space plays an important role in security, staff and patient safety, communication and physical demands on caregivers. Designers must strive to understand the relationships between different activity zones to prioritize adjacencies and configurations. Understanding the distribution of medication, food, supplies and information all contribute to the arrangement of spaces. 4. Support Collaboration The nurse station needs to support the many ways people interact for learning and accommodate generational mentoring and apprenticeship as well as allow for different group sizes (e.g., one-to-one and one-to-many). More and more, the delivery of healthcare is integrated and collaborative the standard nurse station of yesterday no longer supports this type of interaction. 5. Reduce Cognitive Load Information overload leads to confusion, fatigue and disorganization. The nurse station environment needs to support many different types of information exchange, but must do so strategically: Maintaining patient privacy, planning for a reduction of noise and clutter, appropriate lighting levels and a variation of physical and acoustic characteristics all contribute to reduced info-overload. Control Centers The nurse station is the fulcrum of activity on the inpatient hospital floor. At some point, virtually every hospital function intersects at this critical junction, often simultaneously, with various meetings occurring among a wide cross-section of hospital staff. This intensive and varied use presents a set of complex and challenging issues for
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hospitals and the people that help them effectively plan for new or renovated facilities. First and foremost, nurse stations need to be considered in the context of providing patient care and as a functional work space. Clean, beautiful aesthetics contribute to the healing environment, but this space, maybe more than any other in the hospital environment, needs to be highly functional. Better nurse station planning and design can reduce staff stress and fatigue, increase effectiveness in delivering care, improve patient safety, reduce patient and family stress and ultimately improve outcomes and overall healthcare delivery quality.
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