HINDUSTAN COMPUTERS LILMITED (HCL)

HCL is a leading global Technology and IT Enterprise with annual revenues of US$
4.7 billion. The HCL Enterprise comprises two companies listed in India, HCL
Technologies and HCL Infosystems.

The 3 decade old enterprise, founded in 1976, is one of India's original IT garage
start ups. Its range of offerings span R&D and Technology Services, Enterprise and
Applications Consulting, Remote Infrastructure Management, BPO services, IT
Hardware, Systems Integration and Distribution of Technology and Telecom products
in India. The HCL team comprises 53,000 professionals of diverse nationalities,
operating across 18 countries including 360 points of presence in India. HCL has
global partnerships with several leading Fortune 1000 firms, including several IT and
Technology majors.

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HCL INFOSYSTEM:
HCL Infosystems Ltd is one of the pioneers in the Indian IT market , with its origins
in 1976. For over quarter of a century, it has developed and implemented solutions
for multiple market segments, across a range of technologies in India. It has been in
the forefront in introducing new technologies and solutions.

HCL Infosystems ( HCLI) draws it's strength from 30 years of experience in handling the
ever changing IT scenario , strong customer relationships , ability to provide the cutting
edge technology at best-value-for-money and on top of it , an excellent service & support
infrastructure.

Today HCL is country's premier information enabling company . It offers one-stop-shop

convenience to its diverse customers having an equally diverse set of requirements.

Be it a large multi-location enterprise, or a small/medium enterprise, or a small

office or a home, HCLI has a product range, sales & support capability to service the
needs of the customer.

Technology Leadership

HCL Infosystems is known to be the harbinger of technology in the country. Right

from our inception it has attempted to pioneer the technology introductions in the
country either through its R&D or through partnerships with the world technology
leaders.

Using its own R&D it has

- Created its own UNIX & RDBMS capability (in 80s)
- developed firewalls for enterprise & personal system security
- launched its own range of enterprise storage products
- launched its own range of networking products

It strive to understand the technology from the view of supporting it post installation
as well. This is one of the key ingredients that go into its strategic advantage.

HCL Infosystems has to its claim several technology pioneering initiatives. Some of
them are:

- Country's first DeskTop PC - BusyBee in 1985

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- Country's first branded home PC - Beanstalk in 1995
- Country's first Pentium 4 based PC at sub 40k price point
- Country's first Media Center PC

MANAGEMENT INFORMATION SYSTEM OF HCL

INFOSYSTEM

EXTRANET:
Connect the internetworked enterprises to consumers, business
customers, suppliers & other business partners. Extranets are network
links that use internet technologies to interconnect the intranet of a
business to the intranet of its customers, business suppliers or other
business

Partners & Consumers

contractors

Inter
networked

Enterprise
s

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 Suppliers & Business
distributers customers

B-2-B SOLUTIONS:
Organizations use the web as one more web and have minimal 'brick
and mortar' presence.

In all these scenarios, the web must project the company brand and the
website must display content which retains consumer interest so that
they visit the site repeatedly.

HCL Info systems has a special team of Business Analysts, Creative

Designers, content providers, programmers who work in close
interaction with the clients to create websites that are technically sound
and also rich in content.

Its B2C ranges of offerings include the following:

COMMERCE- Products/Services, Promotions, Ads Order Placement,

Order Status, On-line Payment Enablement.

PERSONALTSATION- user profile Mgmt (active profiling) communities

of interest, match web content to specific profiles customers’ feedback
and surveys events, calendaring, registration etc.

COMMUNITY SERVICES- Chat, Message Boards, E-mail Services,

Subscription, News /Newsletters.

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CUSTOMER SERVICES-product web based support search on line
support, telephony integrations.

WIRELESS SERVICES- WAP Enablement, Hand Held devices.

CONTENT SERVICES- News,Articles, Special features, Specialty written

Articles/News.

It recognizes that websites need to be updated frequently in order to

make consumers visit them frequently. It may not be feasible for
organizations to change the details of their products and services as
these may be static in nature. It provide the option of providing
continuous content through our subsidiary HCL Infinet. Based on the
target audience profile of customers and their interest areas, It jointly
work out the areas and frequency with which content is required and the
mechanism by which this content will be updated onto your website.

FRAMEWORKS &ENGINES:

It has translated years of experience in understanding of business

processes and expertise in technology into Framework Solutions. On
Frameworks, Business Solutions can be built through rapid application
development & deployment. They offer high performance, ease-of-use
and are highly customizable.

1. HCL-INTRANET-
Intranet is useful for all organizations - corporate, federal, NGOs,
the main purpose is to share company information and computing
resources amongst the employee.

2. HCL-BILLTRAK-
Electronic Bill Presentment and Payment engine for the large utility
players, telecom companies and dotcoms.

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 3. HCL-TRADEX-
It is Workflow automation application to enhance the efficiency in
the domain of Trade finance.
4. EXPRESS LOAN -
Imaging and Workflow enabled Automation Solution for processing
loans in a bank.
5. PPMS-
Payphone Project Management System helps payphone operators
manage complex payphone installation and operation projects on a
"concept to commissioning basis".
6. HCL BAZAAR-
It is an integrated frame work for e-marketplaces and procurement
solutions.

HCL-INTRANET-
An Intranet is an interconnecting network that links the experience and
knowledge base of the employees within an organization. It is a private
network that is contained within an enterprise and may consist of many
interlinked local area networks and also use leased lines in the wide area
network.

Benefits-
1-Lower total cost of ownership
2-Improved productivity
3-Enhanced relationships
4-Leveraging knowledge within an organization
5-One voice from the enterprise — through a unified view, whether
inside or outside the organization— users can find relevant, up-to-date
information.

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HCL-BILLTRAK -

This is an Electronic Bill Presentment and Payment engine for the large
utility players, telecom companies and dotcoms. The product supports
different business models viz. Direct Biller, Consolidator etc. BillTrak is a
complete framework for the entire cycle of EBPP - right from Service
Initiation, Bill Presentment to Bill Payment. It also caters to Customer
requirements like Registration, Personalization, Profile Management, etc.

This framework can be conveniently configured to cater to the special

requirements of various Billers or Parties involved in bill presentment &
payment.

Features -
1- Handles all steps of EBPP
2- Multiple Payment Options - Credit Cards, Debit Cards etc
3- Partial Payment of bills permitted
4- Multiple Agency Bills - The same engine can handle bills of multiple
agencies thereby providing the users a "one-stop-shop"
5- Log of previous user activities - for security and reference

Technology-
Built on Microsoft Platform, this engine can also be deployed in a
Java/Linux environment with minimal modifications.

HCL BAZAAR (e-Marketplace)-

HCL Bazaar is an integrated framework for e-marketplaces and

procurement solutions, which offer buyers, sellers and market makers a
powerful forum to enhance sales, reduce transaction costs, deliver and
consume value-added services while helping in effective customer
management.

It not only provides a comprehensive set of features but also flexibility

of platform and an option for customisation to suit individual needs.

This application can be used by B2B exchanges with a focus on

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 • Vertical Market places
• Horizontal Market places
• Geographical/Regional Market places

The HCL Bazaar provides a highly configurable and customizable feature

set using standard web-based interfaces. The platform can be integrated
into existing back-end systems like accounting packages as well as
interface with other systems, e.g. those for managing the supply chain,
through the use of standard XML schemas.

It provides easy to use reporting features as well as interfaces to build

custom reports as required by the system users. Various standard
reports are available to serve the needs of traders, brokers, users,
company managers, operators and other kinds of users.

The HCL bazaar has a very simple and flexible approach to modeling
different aspects of the system such as business rules, security and
access permissions, user type and hierarchy and the data model.

Features – HCL Bazaar's features help all the players - buyers, sellers
and market maker, to derive the maximum benefit out of the e-
Marketplace. The features for the various players in the marketplace
are-

Buyers -
1-Catalog browsing
2-Order placement
3-RFP/RFQ/RFI creation
4-Initiate auction bids

Market Maker -
1-Catalog aggregation Queries
2-Customisation for an individual Order routing
3-RFP/RFI/RFQ management

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4-Advanced search filters
5-Withdrawal & hold facility Conduct auction

Suppliers -
1-Update catalog
2-Accept orders
3-Respond to RFP/RFQ/RFI - Semi/fully automated selection
4-Online negotiation (chat based)

Other features are-

1- Customized News services HCL has a strategic partnership with Asian
Age and hence can provide customised news for individual segments
2- Industrial news display

Technology
Built to deliver excellent performance on both Microsoft and IBM
platforms. The solution around this framework can be built either using
Microsoft or JAVA technologies. This enhances its usability and
integration with the existing back-end systems.

E-BUSINESS TECHNOLOGIES:
HCL has a team of over 800 functional experts, business analysts,
technical consultants and programmers to develop and implement
application solutions for its customers in the field of e-business.

With exposure to client-server, legacy and web technologies, its

consultant develop solutions, which results in business advantage. It
recognizes that its customer may choose specific technologies for
developing their e-business solutions and provide linkages to their
legacy applications and to its business partners.

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To effectively address a wide canvas of its customer needs, its
consultants have expertise in major solution building blocks and
development tools.

Sample Skill Set for web related technologies-

Development Tools-

HTML/DHTML, XML, WML, JAVA, JSP, EJB, VISUAL AGE, VISUAL

INTERDEV.

Web server-

MSIIS,Apache,tomacat on LINUX,Web sphere , i planet web logic oracle

app server.

Commerce server-

MS SITE server commerce , IBM net commerce.

Trasactions/Database-

MTS, COM/DCOM, CORBA, ORACLE8i,SQLSERVER.

Messaging server-

MQ series,MSMQ

Payment /security-

SET ,SSL ,CIBER CASH, Firewall

Wire less servises-

WML, WML SCRIPT, Nokiawap server.

HCL skill-sets promote the development of standalone web applications

as well as extended supply chains and permit web access through both
stationary and mobile devices. Exposure to major messaging platforms
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allows HCL to configure solutions where dissimilar systems can interact
with one another.

HCL exposure to various payment systems enables us to develop

complete e-commerce solutions. Familiarity with various security
standards enables us to protect the sensitive organisational database
from unauthorised access.

There are separate teams that working on Microsoft, Java, Linux,

Freeware, Wireless Technologies etc. to build, design and implement
scalable, robust, and secure web solutions.

HCL maintain close partnership and alliances with some of the world's
leading software companies such as IBM, Microsoft, Oracle for E-
commerce solutions, Right works in Electronic Procurement and
Exchanges, Insight Technologies for Knowledge Management, Filenet in
Imaging, Workflow and Document Management, Novell - eDirectory,
Broadvision for ecommerce products, Edgematrix for WAP enabled
solutions. This enables HCL to keep abreast with technology changes
and offer current solutions to HCL customers.

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ENTERPRISE RESOURCE PLANNING-BROADVISION:

In today's business world, marked by an overflow of available information, it

is becoming increasingly difficult to win new customers and business partners.
Hence it is imperative that we get to know customers, partners, and
employees as unique individuals, winning their trust and loyalty through
satisfying their needs on a personalized basis and transforming them into
active business partners that provide sustained value over long periods of
time.

HCL have partnered with BroadVision to bring its suite of leading e-commerce
and personalization tools to our customers.

HCL offers a full spectrum of BroadVision services to ensure that you get
maximum returns from your investment in BroadVision's cutting edge
technology.

Solution Definition
• System Architecture Planning
• Business Analysis

Development
• Project Implementation
• Content Management
• Java Scripting
• Application Analysis
• Quality Analysis

Support-
• Help Desk
• System Administration
• Training
• Performance and Tuning

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 Legacy Retirement or Integration
• Integration with Front Office and Back End

HCL Broad Vision team is a fine blend of content, creative and technical
consultants and project managers with extensive experience in the design and
delivery of online applications and enterprise packages deployed on the web.
This team of talented consultants is supported through a dedicated Broad
Vision Center at Noida, India. The BroadVision Center is a central hub for
knowledge transfer between BroadVision consultants, keeping them updated
of new developments, technologies and solutions. It provides support for our
BroadVision activities globally, and maintains first-contact helpdesk for our
clients.

A typical BroadVision Project Team requires several roles: Template

Developers, Business Managers, Applications Developers, Database
Administrator and System Configurator.

The BroadVision Centre has leveraged HCL Infosystems' extensive experience

in business solutions such as SAP and CRM, to develop a holistic approach to
Broad Vision implementation. Thus, HCL Infosystems has the capability to
deliver end-to-end implementations for its clients across each of these roles.

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E-COMMERCE (Infrastructure Bone):

E-COMMERCE products& tools

Microsoft, java, IBM, Broad
vision

SUPPLIER SCM CUSTOME

CORPORATE CRM
R

ERP

INTRANET

WORK FLOW

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HCL experience in developing applications over the years for a wide spectrum
of industries has helped us in having a better understanding of the client's
requirements at each and every stage of the value chain so that they get
maximum benefits and improved process efficiencies.

HCL have also entered into alliances and partnerships with leading technology
providers in the field of e-commerce to help bring the best solutions to its
clients.

E-Procurement- Supplier selection and management, Ordering, Compliance

management and Logistics.

E-Channel Management- Virtualized product distribution, Integrated

inventory management, Performance management.

E-Enterprise- Enterprise Resource planning, Intranet, Workflow, Application

Sales Force Automaitation.

E-Sales- Electronic Catalog, pricing and availability Online product

configuration and ordering, Online order status.

Marketing- Marketing communications, Literature, Personalization,

Relationship building.

E-Support- Self help information, diagnostic and support tool, Help desk,
Web based education.

HCL also undertakes projects in

• Enterprise Application Integration

• ASP Setup Services
• B2B Market place implementation services
• Business process integration
• Setting VAN/VPN' s over Internet

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E-COMMERCE products & tools-
Microsoft, java, IBM, Broadvision.

COMMUNICATION & COLLABRATORS:

CROSS FUNCTIONAL E-BUSINESS SYSTEM

ECS

ECT CWMT
ECT
COLLABORATION
ELECTRONIC ELECTRONIC
WORK
COMMUNICATIO CONFERENCIN
MANAGEMENT
N TOOLS G TOOLS
TOOLS

1-e mail 1-Data conferencing 1-vidio conferencing

2-voice mail 2-voice conferencing 2-Teleconfrencing

3-fax 3-discussion forum

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 4-internet 4-chat system

5-phone 5-eletronic meeting system

SAP SERVICES:
HCL Infosys leverages the wealth of experience that is gained in SAP as
a base from which to drive your R/3 implementation. We use in house
and industry standard approaches, carefully selected tools and
accelerators, backed by our talented skill base to deliver world-class
business practices. HCL mandate is to guarantee the successful and
timely deployment of SAP solutions to maximize value return on
investment for our customers and ensure that all project objectives are
met.

HCL is
· SAP National Implementation Partner in India since 1996
· SAP National Implementation Partner in Singapore since 1999
· SAP Value Added Reseller in India since 1998
· Using SAP R/3 for company-wide operations

HCL offer a full range of services to meet customer requirements.

Information Strategy Planning -

- Business Solution Design
- Business Process Reengineering
- ERP Evaluation
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SAP Implementation Services –
The company offers a full range of SAP Implementation services to meet
the customers requirements:
- End-to-end implementation
- Project Management
- Functional Consulting
- Technical Consulting
Integration services (ALE/RFC/BAPI/BDC)
- Training
- Application Migration services
- Data Migration Services
- Quality Management

The company offers the Cost-effective SAP PIS and guarantees the
timely & quality delivery by means of deploying the qualified &
experienced consultants in respective skill areas.

Post Implementation Services -

- Helpdesk Support (Remote/OnSite)
- Functional Consulting
- Enhancements (Interfaces, reports, templates)
- Version Upgrades
- Basis support
- Training
- ERP Audit

HCL Infosys' SAP Post Implementation Services include a portfolio of

services, which enable the client to keep their internal MIS system
running, and in consonance with their business needs:

Helpdesk services: Provide guidance on SAP usage to the end users

and key users within the organization. Depending on the criticality,
answers are provided within stipulated timeframes.

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BASIS administration: These include system administration for the
SAP application. These require a sound knowledge of SAP internals and
the underlying OS on which SAP is running. Services here would
facilitate changing user rights definition, fine tuning performance,
periodic backups/ restore etc.

Application enhancements : These would typically include the

customization/ implementation of additional SAP modules, changes in
existing application due to changes in business logic / legal
requirements etc.

Version upgrades: Organizations typically upgrade their SAP versions

to derive additional functionality or because SAP has discontinued the
support of earlier versions. As most organizations have online MIS
systems, version upgrades need to be implemented quickly with minimal
disruption of operations. Because of the business continuity
considerations, this service becomes very critical for the organisation.

Integration to other systems: This service enables organisations to

procure packaged software from other sources and integrate them with
their SAP system. Similarly, it helps them in connecting their system to
those of their suppliers and customers to implement an extended supply
chain.

Application rollouts: Some organizations use an external consultant to

implement SAP at their HO or a particular Plant. The organization plans
to rollout the application to other locations using their own IT
manpower/ key users. HCL may need assistance from local players to
help with SAP technical problems or to provide country specific
localization. Leading to considerable savings in total implementation
cost.

HCL could offer the service from its offshore facilities in India or onsite
at the customer location, offsite (from some other facility at the
customer town) as per the customer's convenience.

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BIBLIOGRAPHY:

1. http://www.hclinfosystems.com/hcl_tradex

2. http://www.hclinfosystems.com/sol_eframe.htm#billtrak

3. http://www.hclinfosystems.com/sol_eframe.htm#hcl_tradex

4. http://www.hclinfosystems.com/sol_eframe.htm#expressloan

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5. http://www.hclinfosystems.com/sol_eframe.htm#ppms

6. http://www.hclinfosystems.com/sol_eframe.htm#ebazaar

7. http://www.hcl.in

8. http://www.hclinfosystems.in

9. http://www.hcl.in/aboutus.asp?ptqr1=1

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