Professional Documents
Culture Documents
ABHISHEK JOSHI
M.B.A 2nd SEMESTER
AES PGIBM
AHEMDABAD.
TABLE OF CONTENTS
S.No. Contents
1 Preface
2 Aims of Study
3 Age Profile
4 Introduction
5 Mortgage loan
6 File Process
7 Loans for every need
8 Achievements of HDFC Bank
9 Research Methodology
10 Observation
11 Findings
12 Comparative Analysis
13 Analysis Part
14 Confusion
15 Suggestions/Recommendations
16 SWOT Analysis
17 Appendix or Questionnaire
18 Bibliography
PREFACE
Several researches are conducted every year. But very little care is taken to
am important are a relating to research methodology. Due to the ignorance or
absence of the research methodology, the study proves to be futile. In the
context of planning, organizing and development, the importance of research
depend upon its quality and not in quantity.
I have use appropriate methodology for my research study. It has planned,
organized and developed in a very systematic manner. Great attention has
been given towards the quality of the research. I tried to the best of my
knowledge, experience, sincerity, cautiousness, and concentration with
analytical power for this research study. This research study is conducted for
the HDFC BANK branch Jaipur regarding the product and services. But and
to the new budding of researchers who will conduct such type of research in
future to enhance their work.
I would like to convey my sincere gratitude towards Mr. Rajeev Bhargava
(Branch Head HDFC, Jaipur) I would also like to thank Mr Taral
Pathak(Training and placement officer AES PGIBM) . They guided me at
each and every step in our research programme. They motivated me to
collect fair, accurate, reliable and unbiased information.
I would be failing my duty if I do not express my sincere gratitude towards
my parents friend and colleagues. They significantly contributed their
support during the course of my project.
At last I extend my sincere thankful to all those customer who have given
me reliable and valuable information regarding service in service centers.
AIMS OF THE STUDY
The study helps to know about the market position of the bank and the
opinion of the customers and respondents about the bank as well as the
service provided in respect of various products offered by the bank. The
respondents were the customers as well as the non customers. Some of them
were the employees of HDFC Bank and other were the non-employee.
The aims of the study was to be well aware about the retail financing
products or assets like personal Loan, Mortgage Loan, Auto Finance, Home
Loan, Commercial Vehicles etc.
ORGANISATION PROFILE
Product structures, sound advice and fine pricing mainly in areas of foreign
exchange and derivatives, money markets and debt trading and equity
research through its state-of-the –art dealing room with its sophisticated and
customer friendly facilities & services including multi-branch access, ATM
& cluster deposits and is well positioned and is well positioned to establish a
significant niche for itself in retail banking.
In Feb. 2000, times bank has been amalgamated with the bank. This is an
important milestone in the history of bank as well as Indian banking sector,
being the first merger of two private sector banks. This adds significant
value to bank in terms of increased branch network, expanded geographic
reach, enhanced customer base, skilled manpower, etc. Reverently HDFCBK
& life insurance corporation from alliance for online facility for payment of
insurance premium . With this facility, LIC policyholders can now pay their
insurance premiums through HDFC bank’s on -line payment facility .
HDFCBK has become the first private sector bank to be authorized by the
central of direct taxes as well as the RBI to accept direct taxes, commencing
April 01,2001. the taxes will be accepted at specified branches of the bank.
Also it has announced a strategic tie-up with Bangalore based business
solutions software developer tally solution Pvt (TSPL) for developing and
offering products and services facilitating on-line accounting and banking
services to SME’s (small and medium enterprise). in 2001-02 the bank was
listed on the new York stock exchange in the form of ADS. Each ADS
represents 3 equity shares. Consequent to the issue . The paid up capital of
the bank has increased by RS.37.42 corers.
INTRODUCTION:
MORTGAGE LOAN
Conditions of Funding Financing:-
(Policy Snapshot)
i) Loan Amount
Minimum =Rs2 Maximum = 1 Crore.
ii) Minimum Property Value
Residential = 8 Laces Commercial = Rs 15 Lacs.
iii) Income of Maximum 3 persons to be considered for eligibility
calculations
iv) Age Angle
minimum = 21 years
maximum = Salaried – (60 years)
Self – employed – (65 years)
v) Age of property should not exceed 40 years at the end of the Loan.
vi) Property to not be situated in Negative area List as per HDFC
Bank.
vii) Financing Pattern
TV (Property) Retail Premium
Residential 55% 60%
Commercial 45% 50%
RETAIL MORTAGE PRODUCTS
(i) Retail mortgage take-over (RMT)
(ii) Premium mortgagee takeovers (PMT)
(iii) Liquid Income products (LIP)
(iv) Gross Turnover Product (GTP)
(v) Gross Receipts Products (GRP)
(vi) Banking Products (BKP)
1. RMT
a) Loan Amount up to Rs. 50 Local
b) Minimum Repayment track records of 18 months with maximum 2
bounces.
c) Loan Eligibility
= Principal + (No. of EMI’s X EMI paid)
2. PMT
Loan Amount = 50-100 Lecs.
Loan eligibility = According to RMT.
3. LIP
a) Applicable for traders Service industry etc. (NON-Manufacturing
concerns)
b) Maximum & Minimum criteria
Minimum = RS 5 Lacs Maximum = 25 Lacs.
c) Documentation :- Normal including financial & 12 months Bank
Statement.
(4) GTP (Gross Turnover Product):-
a) Applicable for Traders, Distributors & Businesses (Non-
Manufacturing)
b) 10% of gross turnover to be taken as net profit
c) Loan Eligibility – As per normal calculation based on re-
worked net profit.
(5) Gross Receipts Product (GRP)
a) Applicable – Doctors & Architects only.
b) Maximum – 25 Lacs
c) 50% of Gross Receipts to Take as net profit
(6) Banking Product (BKP):-
a). Loan Range – 25 Lacs.
b) No Financial or income documents required
c) Only Saving & current A/C Customers will be evaluated.
d) Maximum LTV will be 40% (both Residential & Commercial)
e) Banking Norms.
i) AV. balance (an a daily basis) to be calculate adjusted for cheques
returns (Last 12 months statement)
(ii) Not more than 2 cheques bouncing over 6 month’s period.
(iii) Loan’s funding
Up to Rs. 15 Lacs
= Average balance / EMI should be 2 times
(iv) Up to Rs 25 Lacs
= Average Balance / EMI Should be 3 times
Documentation Requirement:-
Duly filled application form.
Recent passport size photograph of applicants.
Form-16 for last 2 years for salaried applicants.
Acknowledged copies of income lax returns & computation of income
for last 2 years.
Resident / ID proof of all applicants.
For non-Salaried applicants Copies of audited financial statement s for
last 2 years for the firm company in which the applicant / co-applicnts
is the partner /owner/ Director (As the Case may) certified by a
C.A.(Along with name & M.N.)
FILE PROCESS
Now, our loans come to you in easy –to –pay monthly installments, and are
available with easy documentation and quick delivery.
New car loans and used car loans :- finance up to 90% of the cost of a car
,new or used ! and the loans come to you with easy documentation and
speedy processing at attractive interest rates.
Two wheeler & consumer Loans :- To help you buy the best durables for
your home .
Demat account:- protect your shares from damage , loss and theft, by
maintaining your shares in electronic form. you can also access your demate
account on the interest .
International credit card:- Get an option of silver ,gold ,or Health plus
credit card accepted worldwide from a world-class bank .
Insurance : HDFC Bank now brings Life Insurance and Pension solutions
like risk cover Scheme, Children’s Plan and Personal Plan from HDFC
standard Life Insurance Company Ltd .
* Insurance is the subject mater of solicitation.
ACHIVEMENTS OF HDFC BANK
The bank has continued to receive awards and gain recognition from
various leading domestic and international publications during2002-
03.
The bank was selected as “best bank in India 2002” by Euro money,”
best local bank in India 2002 by finance Asia.
The bank was also rated as the “best domestic commercial bank 2002”
by Asia money .
The bank was selected from amongst over 400 nominations from 24
countries, to be a recipient of the computer world honors 2002 award
in the finance, insurance and real estate category for its use of
information technology.
RESEARCH METHODOLOGY
SAMPLE PLAN:-
CONTACT METHOD:
TARGATE CUSTOMER:
CORPORATE Houses
BPCL
BCE
Taj President
Birla Sunlife Insurance
East Coast Pvt Ltd
Samsung India
Sansui India
Print Info Tech
Kodak
OBESRVATION:
1. People are of the view that initially bank provides very good
services and later on it starts deteriorating.
2. People are afraid of the hidden cost which most of the banks
generally charges later on .
3. Transaction Rate of the De-mate A/C is very High as Compared
to other DP.
4. People are very unsatisfied with HDFC ATM Network .
5. Instead of Folio maintenance charges , transation charges
should be lowered down.
FINDINGS:-
We also did analysis about net banking and come to a conclusion that:-
HDFC bank gives a convenient way of accessing your bank account from
anywhere and at any time. When your register for net banking, HDFC bank
issues you a password, which you can use with your customer identification
number to do all your banking transactions, round the clock.
All you can do through Net banking of HDFC bank are:-
1. Account balance enquiry.
2. Account statement enquiry.
3. F.D. Enquiry.
4. Net F.D. request.
5. Funds.
6. TDS Enquiry.
7. Demand Draft.
8. Stop payment request.
9. Cheque status enquiry.
10.Cheque book request.
11.Demat on the net.
Experience a live Demo of net banking. Log on to www.hdfcbank.com.
whereas Global trust bank provides such facilities like:
1. Account information.
2. Depository enquiry.
3. Requests.
4. Transfers.
ANALYSIS PART
Loan Segment Type of Loan ROI Roll EMI PER SANCTION OF DOCUMENTTION
LACS LOAN PROCESS
25%
28% Mortgage
Loan
Auto
10%
Commercial
16% Loan
21% Home Loan
CONCLUSION
The most important aspect is none but the people working in the
organization. Without their willing co operation, all other efforts are
rendered useless. So, the bank must continuously see to it that their
employees are always satisfied. The perks given to them should match the
perks prevailing in the industry. Some discretion can also be given to them
in certain regards. Thy must always be appreciated for the good work done
by them.
SWOT
1. STRENGTHS:-
(a) Leader in home loan segment
(b) Account having in HDFC Bank will get more facilities.
(c) Credits at the sole discretion of HDFC Bank.
2. WEAKNESSES:-
(a) Strict Policy of funding
(b) Disbursement mechanism is not unto the mark.
(c) Personal Loan Policy of bank is not up to the mark compared to
ICICI Bank
(d) Defaulter cases.
3. OPPORTUNITY:-
(a) To tap the huge market share.
(b) To maintain the leadership in home loan segment.
(C) To tape the opportunities lying in Auto finance.
4. THREATS
(a) Major Private players like ICICI, standard chartered.
(b) May lose the leadership position in any time if competitors
wins the game.
(c) RBI Policy.
PROJECTREPORT
.
HDFC BANK. JAIPUR
On
“Corporate Finance and Merchant Banking”
Name_________________________________________
Address_________________________________________
Sex___________________
Age___________________
Education ______________________________________
Occupation_____________________________________
Q.1 You are banking with (Tick the appropriate option)?
A. Private Banks
B. Nationalized banks.
Q.5 Are you aware about the debit cum ATM card provided by
bank (Tick the appropriate option)?
A. YES
B. No
Q.10 Do you feel ATM is safe and secure (Tick the appropriate
option) ?
A. YES
B. NO
Q.11 What is the behaviour of bank employees towards you (Tick
the appropriate option)?
A. WELL
B. FAIR
C. BAD
Q. 12 Have you ever made complaint against any employee (Tick
the appropriate option)?
A. YES
B. NO
Q.13 Do personal relationships with the employees help cut short
the waiting time (Tick the appropriate option)?
A. YES
B. NO
Q.14 Is the space and environment of the bank is suitable and
comfortable for customers (Tick the appropriate option)?
A. YES
B. NO
Q.15 Do you feel there is need of more ATM’s in the city(Tick the
appropriate option)?
A. YES
B. NO
Thank you
BIBLIOGRAPHY