UNIT I

Question 1
4 out of 4 points A __________ indicates what an organization's key executives hope to accomplish in the long run. Answer Selected Answer: strategy Correct Answer: strategy

Question 2
4 out of 4 points Effective HRM focuses on __________ rather than record keeping, written procedure, or rules. Answer Selected Answer: action Correct Answer: action

Question 3
4 out of 4 points The degree of wholeness in a job, the feeling of completing a whole job as opposed to contributing to only a portion of a job, is its _______________. Answer Selected Answer: task identity Correct Answer: task identity

Question 4
4 out of 4 points

__________ management is a process by which an organization works to determine what needs to be done to accomplish objectives and how they will be achieved. Answer Selected Answer: Strategic Correct Answer: Strategic

Question 5
4 out of 4 points __________ may be less efficient on jobs requiring quick physical response rates. Answer Selected Answer: Older workers Correct Answer: Older workers

Question 6
4 out of 4 points The personnel commission at the federal level is called the: Answer Selected Answer: U.S. Office of Personnel Management. Correct Answer: U.S. Office of Personnel Management.

Question 7
4 out of 4 points Until the 1960s, the personnel function was concerned primarily with __________ employees. Answer Selected Answer: blue collar Correct Answer:

blue collar

Question 8
4 out of 4 points Generation Y members are also called __________. Answer Selected Answer: echo boomers Correct Answer: echo boomers

Question 9
4 out of 4 points Workers who plan, decide, and solve problems using databases, computer programs, and other technology-driven information sources are called __________. Answer Selected Answer: knowledge workers Correct Answer: knowledge workers

Question 10
4 out of 4 points __________ made it easier for women to raise a family and also begin a productive career. Answer Selected Answer: High quality day care Correct Answer: High quality day care

UNIT II

Question 1
4 out of 4 points A group of prison guards, six of whom were African-American and three of whom were white, sued for discrimination because a manager at a Denny's restaurant told them that they: Answer Selected Answer: did not look right together. Correct Answer: did not look right together.

Question 2
4 out of 4 points Approximately __________ of all middle- to large-size companies use expatriates. Answer Selected Answer: 80 percent Correct Answer: 80 percent

Question 3
4 out of 4 points What is the single most common factor in expatriates' failure? Answer Selected Answer: Spouse's inability to adjust to the overseas assignment Correct Answer: Spouse's inability to adjust to the overseas assignment

Question 4
4 out of 4 points

If a plaintiff proves that a disparate impact exists, an organization may then defend its employment by showing validation or __________. Answer Selected Answer: business necessity Correct Answer: business necessity

Question 5
4 out of 4 points Which of the following was identified as a problem by the highest percentage of international corporations? Answer Selected Answer: Finding suitable candidates Correct Answer: Finding suitable candidates

Question 6
4 out of 4 points The OFCCP issued Revised Order No. 4, which suggests the format and parts of an Affirmative Action Plan. What do they suggest as the first step in that plan? Answer Selected Answer: Analyzing under-representation and availability Correct Answer: Analyzing under-representation and availability

Question 7
4 out of 4 points An ethnocentric multinational organization generally believes that all key personnel should be __________. Answer Selected Answer: parent country nationals

Correct Answer: parent country nationals

Question 8
4 out of 4 points Any employer having a contract with the federal government of at least __________ and employing at least 50 individuals must have an affirmative action plan in writing. Answer Selected Answer: $50,000 Correct Answer: $50,000

Question 9
4 out of 4 points The "out of sight, out of mind" syndrome means: Answer Selected Answer: Correct Answer: expatriates believe they lose ground to domestic peers when it comes to promotions. expatriates believe they lose ground to domestic peers when it comes to promotions.

Question 10
4 out of 4 points Which of the following will lower an expatriate manager's probability of success? Answer Selected Answer: Behavioral rigidity Correct Answer: Behavioral rigidity

UNIT III

Question 1
4 out of 4 points Forecasting human resource needs depends heavily on __________. Answer Selected Answer: human judgment Correct Answer: human judgment

Question 2
4 out of 4 points The __________ approach to job design emphasizes the proper match between machines and operators. Answer Selected Answer: biological Correct Answer: biological

Question 3
4 out of 4 points __________ are general attributes that employees need to do well across multiple jobs or within the organization as a whole. Answer Selected Answer: Competencies Correct Answer: Competencies

Question 4
4 out of 4 points

Which law requires 60 days advance notice of plant closings? Answer Selected Answer: Worker Adjustment and Retraining Notification Act Correct Answer: Worker Adjustment and Retraining Notification Act

Question 5
4 out of 4 points Which method of skills inventory is the fastest and least expensive when many employees are involved? Answer Selected Answer: Questionnaire Correct Answer: Questionnaire

Question 6
4 out of 4 points Of the following individuals, who is the most likely to use the O*NET system to develop job descriptions and specifications? Answer Selected Answer: The HR professional Correct Answer: The HR professional

Question 7
4 out of 4 points Job __________ tries to design jobs in ways that help incumbents satisfy their needs for growth, recognition, and responsibility. Answer Selected Answer: enrichment

Correct Answer: enrichment

Question 8
4 out of 4 points __________ gives employees a greater variety of things to do, but these new duties do not include more responsibility or authority. Answer Selected Answer: Job enlargement Correct Answer: Job enlargement

Question 9
4 out of 4 points An EIS is an __________. Answer Selected Answer: executive information system Correct Answer: executive information system

Question 10
4 out of 4 points Why is succession planning for executive level positions more important than ever before? Answer Selected Answer: Correct Answer: Because large numbers of aging executives are approaching retirement Because large numbers of aging executives are approaching retirement

UNIT IV

Question 1
4 out of 4 points Organizations frequently expend the most time, effort, and money hiring __________. Answer Selected Answer: upper-level executives Correct Answer: upper-level executives

Question 2
4 out of 4 points Which of the following is the last step of a typical selection decision process? Answer Selected Answer: Physical examination Correct Answer: Physical examination

Question 3
4 out of 4 points At a basic level, all selection programs attempt to identify the applicants who have the highest chance of: Answer Selected Answer: meeting the organization's standards of performance. Correct Answer: meeting the organization's standards of performance.

Question 4
4 out of 4 points Which of the following options would be predominantly responsible for the prohibition

against unauthorized recruitment and employment of foreign-born individuals? Answer Selected Answer: The employer Correct Answer: The employer

Question 5
4 out of 4 points The degree to which a test, interview, or performance evaluation measures the ability to perform a job is called __________. Answer Selected Answer: content validity Correct Answer: content validity

Question 6
4 out of 4 points Most executive search firms are __________, which means that the organization pays them a fee whether or not their efforts are successful. Answer Selected Answer: on retainer Correct Answer: on retainer

Question 7
4 out of 4 points __________ is the process by which an organization chooses from a list of applicants the person who best meets the selection criteria for the position available. Answer Selected Answer: Selection

Correct Answer: Selection

Question 8
4 out of 4 points Of the Big Five personality factors, conscientiousness and __________ best predict performance across most occupational groupings. Answer Selected Answer: emotional stability Correct Answer: emotional stability

Question 9
4 out of 4 points Anyone interested in selecting a test for use in personnel selection can begin with the __________, which summarizes many of the tests and includes a brief evaluation of their effectiveness. Answer Selected Answer: Mental Measurements Yearbook Correct Answer: Mental Measurements Yearbook

Question 10
4 out of 4 points Recruiters want to see a cover letter that is tailored to the position and __________. Answer Selected Answer: truthful Correct Answer: truthful

UNIT V

Question 1
4 out of 4 points In today's service-based economy, pay often equals __________ of the cash flow of an organization. Answer Selected Answer: 50 percent Correct Answer: 50 percent

Question 2
4 out of 4 points Formal performance evaluation is done primarily for __________ workers. Answer Selected Answer: white collar Correct Answer: white collar

Question 3
4 out of 4 points Because it is often costly, which of the following methods is generally used only for exceptionally important jobs? Answer Selected Answer: Rating by someone outside the job setting Correct Answer: Rating by someone outside the job setting

Question 4
4 out of 4 points

Increasing payroll costs and global competition have caused managers in the U.S. to seek ways to increase productivity by linking compensation to employees' __________. Answer Selected Answer: performance Correct Answer: performance

Question 5
4 out of 4 points Employers of __________ must pay a cash wage of at least $2.13 per hour. Answer Selected Answer: workers who get tips Correct Answer: workers who get tips

Question 6
4 out of 4 points In 2001, the average woman earned 74 percent of the earnings of the average __________. Answer Selected Answer: white male Correct Answer: white male

Question 7
4 out of 4 points Raters who see everything as good are considered __________ raters. Answer Selected Answer: lenient Correct Answer:

lenient

Question 8
4 out of 4 points A supervisor should open a performance review with __________ remarks. Answer Selected Answer: positive Correct Answer: positive

Question 9
4 out of 4 points Performance evaluation systems break down because they are __________. Answer Selected Answer: poorly designed Correct Answer: poorly designed

Question 10
4 out of 4 points In 1938, the minimum wage was set at __________ per hour. Answer Selected Answer: 25 cents Correct Answer: 25 cents

UNIT VI

Question 1
4 out of 4 points __________ plans offer two distinct advantages: they do not require elaborate costaccounting systems to calculate awards, and they are easily implemented by companies of any size. Answer Selected Answer: Profit-sharing Correct Answer: Profit-sharing

Question 2
4 out of 4 points The __________ rule was established as the standard for handling and investing pension plan funds. Answer Selected Answer: prudent man Correct Answer: prudent man

Question 3
4 out of 4 points Which of the following benefits is mandatory in all states except Texas? Answer Selected Answer: Workers' compensation Correct Answer: Workers' compensation

Question 4
4 out of 4 points

In time of layoff, the basic security for most employees is their __________. Answer Selected Answer: seniority Correct Answer: seniority

Question 5
4 out of 4 points ESOP stands for __________. Answer Selected Answer: Employee Stock Ownership Plan Correct Answer: Employee Stock Ownership Plan

Question 6
4 out of 4 points __________ initiated the first social security system, back in the 1880s. Answer Selected Answer: Germany Correct Answer: Germany

Question 7
4 out of 4 points The bureaucratic job-based approach used in determining pay will not be used to design pay systems in the future. Instead, the new designs will be ___________ based. Answer Selected Answer: people Correct Answer: people

 Question 8
4 out of 4 points In most states, the weekly unemployment benefit amount equals _________ of the worker's average earnings. Answer Selected Answer: 50 percent Correct Answer: 50 percent

Question 9
4 out of 4 points Employees must have been employed for __________ to be eligible for unpaid leave under the Family and Medical Leave Act. Answer Selected Answer: 1 year Correct Answer: 1 year

Question 10
4 out of 4 points __________ incentive plans are one of the newest and fastest-growing reward strategies. Answer Selected Answer: Small-group Correct Answer: Small-group

UNIT VII

Question 1
4 out of 4 points Which of the following is considered an older profession? Answer Selected Answer: Law Correct Answer: Law

Question 2
0 out of 4 points According to the book "The Fifth Discipline," which of the following disciplines is the one upon which all the others are based? Answer Selected Answer: Team Learning Correct Answer: Systems Thinking

Question 3
4 out of 4 points In Stage I, young professionals enter an organization often without an understanding of the organization's __________. Answer Selected Answer: expectations Correct Answer: expectations

Question 4
4 out of 4 points

According to a survey by the American Management Association, which of the following is the most widely used approach to career planning? Answer Selected Answer: Counseling by HR staff or supervisors Correct Answer: Counseling by HR staff or supervisors

Question 5
4 out of 4 points __________ is a cross between the case method and an attitude development program. Answer Selected Answer: Role-playing Correct Answer: Role-playing

Question 6
4 out of 4 points When members of a team suspend their assumptions and take up a "think together" mode that embraces the collective good and eschews self-interest, it is a phenomenon called __________. Answer Selected Answer: dialogue Correct Answer: dialogue

Question 7
4 out of 4 points Although each individual and each career will be different, it is reasonable to assume that esteem and self-actualization would be the most important needs in the ___________ phase of their career. Answer Selected Answer:

maintenance Correct Answer: maintenance

Question 8
4 out of 4 points ___________ is required to assimilate what has been learned, to accept it, to internalize it, and to build confidence in it. Answer Selected Answer: Time Correct Answer: Time

Question 9
4 out of 4 points The most widely used method of training is __________. Answer Selected Answer: on-the-job training Correct Answer: on-the-job training

Question 10
4 out of 4 points The personality type of a person who is analytical, curious, methodical, and precise would be __________. Answer Selected Answer: investigative Correct Answer: investigative