Professional Documents
Culture Documents
Project Report
ON
“SERVICES OFFERED BY
WIPRO LTD.”
SUBMITTED IN PARTIAL FULFILLMENT FOR THE
AWARD OF THE
DEGREE OF BACHELOR OF BUSINESS
ADMINISTRATION
VIPUL
BBA-3(A)
Enrollment no.
CERTIFICATE
I would like to thank my Project Guide Dr. Amit Gupta for his immense
guidance, valuable help and the opportunity provided to me to complete the
project under her guidance.
I would like to thank all faculty members of Maharaja Agrasen Institute of
Management Studies for guiding and supporting me in the completion of
project from time to time.
Last but not the least, my gratitude to great almighty and my parents without
whose concerned and devoted support the project would not have been the
way it is today.
Vipul
BBA-3(A)
Enrollment no.
Executive Summary
Wipro has a very good client base with over 50 Fortune 500
companies and over 100 leading Indian corporates. In software Wipro
has emerged as the second largest player and is growing strongly and
of toiletries has carved out a niche in the premium segment. Wipro
also had an interest in the financial services industry through a
subsidiary - Wipro Finance. This has proved to be a drain on the
company for the last three years and this year the company has
divested a significant portion of this company and it is no longer a
subsidiary of Wipro.
TABLE OF CONTENT
PARTICULARS Page NO.
• Self Declaration i
• Certificate ii
• Acknowledgment iii
• Executive summary iv
• Chapter 1-Introduction
4.1 IT Services
4.2 Product Design Services
4.3 Business Process Organization
6.1 Conclusion
6.2 Suggestion
• Bibliography v
CHAPTER-1
INTRODUCTION
OVERVIEW
Wipro Technologies is the global technology services division
o f W i p r o L t d . ( N Y S E : W I T ) . W i pr o o f f er s a f u l l p o r t f ol i o o f
s e r v i c e s a c r o s s i n d u s t r i e s , d e l i v er i n g m e a s u r a b l e b u s i n e s s
benefits for their customers with six sigma consistency.
WHO IS WIPRO
R a n k e d a s 7 t h b e s t s o f t w a r e s e r v i c e s c o m p a n y i n t h e w or l d b y
Business Week (Infotech 100, November 2002), Wipro serves
over 300 global leaders including Boeing, Nationwide,
Ericsson, Toshiba, Cisco, Seagate, Putnam Investments,
United Technologies, Best Buy, Digital, Friends Provident,
IBM, Microsoft, NCR, Thames Water, Transco and Sony.
From the first day in dealing with Wipro, there's been nothing
b u t q u a l i t y , c h a r a c t e r , hi g h e s t i n t e g r i t y , h i g h e s t q u a l i t y w o r k .
A s a j o i n t v e n t u r e , y o u w o u l d n ' t f i n d a b e t t e r p ar t n e r . A s a
s u p p l i e r , y o u w o u l d n ' t f i n d a h i g h er q u a l i t y p a r t n e r .
S o m e q u i c k f a c t s a b o u t Wi p r o :
• I n d i a ' s m o s t v a l u a b l e c o m p a n y ( B u s i n e s s T o d a y , 2 0 0 1) .
• L i s t e d a t N Y S E ( WI T ) . P a r t of t h e T M T ( T e c h n o l o g y -
M e d i a - T e l e c o m ) I n d e x of t h e N e w Y or k S t o c k E x c h a n g e .
• O v e r 2 0 y e a r s o f I T C o n s u l t i n g , S y s t e m s I n t e gr a t i o n a n d
Engineering Services experience.
• 3 0 o f f i c e s w o r l d w i d e , 1 8 , 0 0 0 I T p r a c t i t i o n er s a n d
domain consultants.
• M o r e t h a n 3 0 0 c u s t o m e r s a c r o s s U S A , E ur o p e a n d J a p a n
(50 of these are Fortune 500 companies) .
• U S D 7 3 6 M n r e v e n u e s ( Y e ar 2 0 0 1 - 2 0 0 2) , C u m u l a t i v e
A n n u a l G r o w t h R a t e ( C A G R ) o f 4 5% o v e r t h e l a s t f i v e
years .
• Q u a l i t y l e a d e r s h i p : M o s t m a t u r e S i x S i g m a pr o g r a m i n
the industry. World's first PCMM, CMMi and CMM level
5 company.
CHAPTER-2
COMPANY
PROFILE
HISTORY
F o u n d e d i n 1 9 4 5 , W i pr o h a s d i v e r s i f i e d i n t o I n f or m a t i o n
T e c h n o l o g y , C o n s u m e r C a r e a n d L i g ht i n g , E n g i n e e r i n g a n d
H e a l t h c a r e . W i p r o ’ s d i v e r s i f i c a t i o n i nt o I T h a p p e n e d i n 1 9 8 0
a n d s i n c e t h e n t h e r e h a s b e e n n o l o o ki n g b a c k . W i pr o h a d
revenues of USD 736Mn in March 2002.
Milestones
1 9 8 0 : D i v e r s i f i c a t i o n i n t o I nf o r m a t i o n T e c h n o l o g y
1 9 9 0 : I n c o r p o r a t i o n o f W i pr o - G E m e d i c a l s y s t e m s
1992: Going global with global IT services division
Business innovation award f or offshore
1993:
development
Wipro gets ISO 9001 quality certification, re-
1995:
c e r t i f i e d t w i c e f o r m a t u r e pr o c e s s e s
Wipro gets SEI CMM level 3 certification,
1997:
enterprise wide processes defined
W i p r o f i r s t s o f t w a r e s e r v i c e s c o m p a n y i n t h e w or l d
1998:
to get SEI CMM level 5
Wipro's market capitalization is the highest in
1999:
India
S t a r t o f t h e S i x S i g m a i n i t i a t i v e , d e f e c t s pr e v e n t i o n
2000:
p r a c t i c e s i n i t i a t e d a t pr o j e c t l e v e l
F i r s t I n d i a n c o m p a n y t o a c h i e v e t h e "T L 9 0 0 0
2001: certification" for industry specific quality
standards
2001: World's first PCMM Level 5 company
R a n k e d 8 7 a m o n g 1 0 0 b e s t p er f o r m i n g t e c h n o l o g y
2001:
c o m p a n i e s g l o b a l l y ( B u s i n e s s W e e k , J u n e 2 0 0 1)
2002: World’s first CMMi ver 1.1 Level 5 company
R a n k e d t h e 7 t h s o f t w ar e s e r v i c e s c o m p a n y i n t h e
2 0 0 2 : w o r l d b y B u s i n e s s W e e k ( I nf o t e c h 1 0 0 , N o v e m b e r
2002)
.
A n e s t i m a t e d 9 4 % o f c o m p a n i e s w i t h o u t a t e s t e d cr i s i s p l a n
go out of business after a severe loss of service.
W i t h i n c r e a s e d d e p e n d e n c y o n I T I nf r a s t r u c t u r e t o r u n
business effectively and efficiently, organizations need to
k n o w h o w t o p r o t e c t t h e b u s i n e s s i f t h e I T I nf r a s t r u c t u r e
f a i l s . ' D i s a s t e r - R e c o v e r y P l a n s ' a r t i c u l a t e t h e m e a n s t o pr o t e c t
organizations in case of such eventualities.
EXECUTIVE PROFILE
AZIM PREMJI
AZIM H PREMJI
P r i o r t o t h i s r o l e , M r . P a u l w a s b a s e d i n M i l w a u k e e , WI , a n d
r a n GE ' s G l o b a l C T ( C o m p u t e r i z e d T o m o g r a p h y) S c a n n e r
business with nearly $1 billion in revenues, reporting directly
t o t h e c u r r e n t C h a i r m a n of G E . M r . P a u l d r o v e p r o d u c t i v i t y
through developing a design and build capability in China for
t h e e c o n o m y r a n g e , dr o v e d e s i g n c o o p e r a t i o n a c r o s s
development teams in France, Japan and the US to step up the
pace of new product introductions, and launched breakthrough
p r o d u c t s t h r o u g h t h e pi o n e e r i n g a p p l i c a t i o n o f S i x S i g m a
techniques. This success was noted by the business bestseller
book, Six Sigma.
P r i o r t o t h i s r o l e , M r . P a u l w a s P r e s i d e n t a n d C E O o f GE ' s
medical equipment joint venture with Wipro. Mr. Paul was
part of the venture as a new start-up, to its becoming a global
d e s i g n a n d m a n u f a c t u r i n g b a s e f or u l t r a s o u n d e q u i p m e n t , a s
w e l l a s a l e a d e r i n t h e d i s t r i b u t i o n a n d s e r v i c e of m e d i c a l
i m a g i n g e q u i p m e n t i n t h e S o u t h A s i a n m ar k e t s .
H i s e f f o r t s i n a l l t h r e e r o l e s ( W i pr o , W i pr o G E a n d GE ) h a v e
been noted in the business media (Business Week, Economist,
Forbes, Fortune, NYT, WSJ, etc.) and have been used as case
studies at leading business schools (Harvard, Wharton,
Insead, etc.). A January 2003 segment in Business Week cited
W i p r o a s " t h e l i v e w i r e i n I n d i a n h i g h t e c h " , a n d a F e br u a r y
2003 issue of Economist mentioned "Wipro aspires to be a
g l o b a l f o r c e i n t h e I T i n d u s t r y " . F a s t C o m p a n y r e p or t e d a f t e r
visiting Wipro in its February 2003 issue "there are certain
m o m e n t s w h e n y o u c a n s e e t h e f u t ur e w i t h s u c h c l a r i t y t h a t i t
nearly takes your breath away".
P r i o r t o w o r k i n g a t GE , M r . P a u l w o r k e d a t B a i n & C o . ,
Boston, a leading strategy consulting firm and at PepsiCo
I n c . , P u r c h a s e , N Y i n t h e i r M & A ar e a . M r . P a u l r e c e i v e d a n
MBA from University of Massachusetts at Amherst. He
r e c e i v e d a B a c h e l o r of E n g i n e e r i n g d e g r e e f r o m B . I .T . S . ,
P i l a n i , I n d i a i n E l e c t r i c a l & E l e c t r o n i c s E n g i n e e r i n g , w h er e
he was also Captain of the Swim and Waterpolo teams.
Mr. Paul is a member of the Board of the California Chamber
o f C o m m e r c e , a n d V i c e C h a i r m a n of i t s T e c h n o l o g y
C o m m i t t e e . H e i s a m e m b e r o f t h e B . I .T . S S e n a t e , o n t h e
advisory board of Stanford University's Radiology Department
and a charter member of The Silicon Valley Indus
Entrepreneurs Organization.
WIPRO INFRASTRUCTURE
W i p r o i s g e a r e d f o r g l o b a l d e l i v er y w i t h o f f i c e s a n d
development centers that span the globe.
Locations spanning the globe
27 offices worldwide
Over 1,450,000+ sq. ft. of development facilities
30 development centers worldwide
state-of-the-art communication facilities
Giga speed cabling - guaranteed 10MBPS to desktop
30+ international links - data, voice and video
D a t a , v o i c e a n d vi d e o , I S D N b a c k - u p f o r f u l l
redundancy. Wipro campuses are designed to provide
c o m f o r t a b l e a n d pr o d u c t i v e w or k e n v i r o n m e n t s . I n
addition to cutting-edge facilities, they feature
workspaces that enable creative thinking and encourage
p a r t i c i p a t o r y a n d pr o a c t i v e v a l u e s y s t e m s . W i p r o ’ s
commitment to the environment and safety consciousness
is reflected in their ISO 14001 certification.
Business continuity
Wipro provide multi-site services to global customers and
have the relevant experience, processes and methodologies
for a successful transition. Robust business continuity
plans are in place for data, systems and people
Business Leadership
A m o n g t h e t o p 1 0 I n f o r m a t i o n T e c h n o l o g y S er v i c e s
companies globally and
# 1 Information Technology company in India.
Customer Leadership
The #1 choice of the customer through innovative solutions
and Six Sigma processes.
People Leadership
A m o n g t h e t o p 1 0 m o s t pr e f e r r e d e m p l o y e r s g l o b a l l y b y
creating an environment of empowerment, intellectual
challenge and wealth sharing.
Brand Leadership
Wipro Brand to be among the top 5 most admired brands in
India
QUALITY AT WIPRO
M o s t m a t u r e S i x S i g m a pr o g r a m i n t h e i n d u s t r y- e n s u r e s
that 91 % of our projects are completed schedule, much
a b o v e t h e i n d u s t r y a v e r a g e of 5 5 %
C y c l e t i m e r e d u c t i o n d u e t o l o w er r e w o r k r a t e
C o s t o f f a i l u r e a v o i d a n c e a n d h i g h pr o j e c t v i s i b i l i t y
Meaning of Research
Objectives of Research
Research Methodology
Primary Data: In some cases the researchers may realize the need for
collecting the first hand information. As in the case of everyday life,
if we want to have first hand information or any happening or event,
we either ask someone who knows about it or we observe it ourselves,
we do the both. Thus, the two method by which primary data can be
collected is observation and questionnaire.
Secondary Data: Any data, which have been gathered earlier for some
other purpose, are secondary data in the hands of researcher. Those
data collected first hand, either by the researcher or by someone else,
especially for the purpose of the study is known as primary data.
The data collected for this project has been taken from the secondary
source.
LIMITATIONS
• The data is collected from secondary source due to lack of time
for preparing the project.
• The data is not 100% accurate.
CHAPTER-4
SERVICES
OFFERED BY
WIPRO LTD.
IT services
Application development
Migration and Customization
Enterprise Application Integration
Application maintenance
Application development
M i g r a t i o n a n d Cu s t o m i z a t i o n .
This includes:
• Version upgrade services,
• Database migration,
• Language migration,
• Reengineering,
• Functionality upgrades
• Porting
Application maintenance
Architecture Consulting
WeAVe Methodology
The Customer
O n e o f t h e l a r g e s t u t i l i t i e s or g a n i z a t i o n i n t h e U K , t hi s
o r g a n i z a t i o n , w i t h a b o u t 1 4 , 0 0 0 s t r o n g w or k f o r c e w or l d w i d e ,
w a s l o o k i n g t o a u t o m a t e t h e i r p e o p l e pr o c e s s e s t hr o u g h
employee and manager self-service. They had not decided on
w h e t h e r t o u p g r a d e e x i s t i n g P e o p l e S o f t i m p l e m e n t a t i o n or
move to SAP ERP
The Challenge
I n t h e o r g a n i z a t i o n , s o m e o f t h e p r o c e s s e s w er e p er f o r m e d
m a n u a l l y w h i l e f e w o t h er s w e r e a u t o m a t e d t hr o u g h d i s p a r a t e
systems in different departments. Understanding current
business processes was difficult due to lack of documentation.
T h e p r o p o s e d s o l u t i o n h a d t o s u p p o r t di f f er e n t o p e r a t i n g
s y s t e m s e x i s t i n g . T h e r e w a s a t o t a l l a c k of o w n e r s h i p of d a t a
d u e t o p o o r i n t e g r a t i o n a n d d i f f e r e n t v e n d or s s u p p o r t i n g
different applications Moreover, managing a cultural change
i n t h e w a y e m p l o y e e s w o r k e d – s o m e of t h e e m p l o y e e s h a d
b e e n u s i n g e x i s t i n g s y s t e m o r m a n u a l p r o c e s s e s f or m or e t h a n
15-20 years - was a challenge.
The Solution
T h e I T a n d H R t e a m s f r om t h e c u s t o m e r or g a n i z a t i o n
evaluated a number of best of breed solutions available in the
m a r k e t a n d f i n a l l y s e l e c t e d i - D e s k f or e - E n a b l i n g t h e i r p e o p l e
processes over others because of some apparent advantages i-
Desk would provide them.
Organization could go for a phased deployment with i-Desk -
b a s e d o n o p e n s t a n d a r d s a n d p r o v e n s t a t e of t h e a r t t e c h n o l o g i e s
(J2EE, XML, JMS, JCA)
I-Desk provided independence from the backend ERP –
integration was achieved using asynchronous batch updates
giving the organization the flexibility to change backend ERP
any time without affecting self-service applications.
Customized user interface enabled the organization to retain its
c o r p o r a t e i n t r a n e t l o o k a n d f e e l a n d e nf o r c e d c o r p or a t e
branding.
i - D e s k l e v e r a g e d e x i s t i n g i nf r a s t r u c t u r e s u c h a s L o t u s b a s e d
m a i l i n g s y s t e m f o r n o t i f i c a t i o n s a n d L D AP f or u s e r
authentication.
W i p r o ’ s s u c c e s s s t o r i e s i n t h e ar e a of B u s i n e s s I n t e l l i g e n c e
and Data Warehousing span a wide spectrum of solutions and
o r g a n i z a t i o n s . T h e i r t e a m r e p r e s e n t s a p o o l of d i v er s e
technology skill sets including Data Acquisition, Data
Quality, Data Modeling, Meta Data Repository, Data
Management, Data Mining and OLAP.
W i p r o o f f e r o u r c u s t o m e r s t h e a d v a n t a g e of a r i c h p o r t f o l i o o f
reusable frameworks, including
e-business intelligence,
CRM Data Warehouse,
Enterprise BI Consulting,
ERP Analytics
Managed Services,
Re-engineering
S u p p l y Ch a i n I n t e l l i g e n c e ,
Teradata
e-business intelligence
cybermine
C y b e r m i n e i s a c o m p r e h e n s i v e f r a m e w o r k t h a t e n a b l e s e-
b u s i n e s s i n t e l l i g e n c e f or or g a n i z a t i o n s . I t pr o v i d e s p o w e r f u l
business insights and helps them build lasting relationships
with customers.
C y b e r m i n e o f f e r s a f r a m e w o r k a n d m e t h o d o l o g y f or ·
• Data Cleaning and ETL
• Data Access, Analysis and Reporting
• Integration with external data and business databases
Cybermine's features include:
e - c u s t o m e r A n a l y t i c s : Or g a n i z a t i o n s a r e p r o v i d e d w i t h a
precise, 360 degree view of online customers. Customers are
profiled based on their demographics, browsing behavior,
p u r c h a s e h i s t o r y , e t c . T hi s h e l p s i n t h e m e a s u r e m e n t o f
c u s t o m e r a t t r i t i o n r a t e , c u s t o m e r p r of i t a b i l i t y , e t c .
e - p e r s o n a l i z a t i o n : T h i s a l l o w s t h e d e f i ni t i o n o f i n t e l l i g e n t
rules that are used to personalize content based on visitors'
browsing behavior.
S i t e M a n a g e m e n t : T h i s pr o v i d e s a s e t o f a n a l y s e s t h a t
provide insights into web site activity. This in turn helps
i m p r o v e w e b s i t e e f f e c t i v e n e s s a n d m a n a g e f u t ur e g r o w t h .
CRM datawarehouse
ERP Analytics
How do you maximize the ROI from your ERP system? The
a n s w e r t o t h i s q u e s t i o n m i g h t j u s t l i e o u t s i d e y o u r E RP
system.
I n a s h o r t s p a c e o f t i m e , m a n y or g a n i z a t i o n s h a v e r e a l i z e d t h e
s t r a t e g i c b u s i n e s s r e w a r d s o f p l a c i n g a l l o r p ar t o f t h e i r I T
function and Business Processes into the hands of a specialist
Managed Services supplier. This allows them to concentrate
on what they know best - their core business and how to
maximize performance while minimizing costs. Managed
Services has become central to the business strategy of many
o r g a n i z a t i o n s a n d a l l t o o of t e n d e f i n e s h o w w e l l a c o m p a n y
can compete in the global market place. One of the key areas
where many customers are looking for IT support is in the
a r e a o f D a t a W a r e h o u s i n g & B u s i n e s s I n t e l l i g e n c e . W i t h o ur
e x t e n s i v e e x p e r i e n c e i n d a t a w ar e h o u s i n g a p p l i c a t i o n s a n d
infrastructure management, we have leveraged on the skill
s e t s a c q u i r e d t o o f f e r c l i e n t s D W & B I M a n a g e d S e r vi c e s .
Some of the highlights of these services are:
• Wipro provides safe, reliable solutions that suit,
transform and add value through efficient use of
technology to deliver tangible business benefits to its
customers
• Service Level Agreement based contracts that share
commercial risk as well as rewards
• F o r m p a r t n e r s h i p s t h a t p r o vi d e a l o g i c a l w a y f or w a r d –
working with customers towards a shared vision and
objective
• R e d u c t i o n o f t o t a l c o s t o f o w n er s h i p .
• Flexible execution models – onsite, of f s i t e ,
onsite/offsite-offshore
• Well-defined processes to manage transition and ongoing
management
Wipro’s delivery strength:
• 325 consultants in the DW&BI space.
• Proven track record ( 50 + satisfied customers) combined
w i t h a g l o b a l p r e s e n c e m a k e s u s a f a v o r e d p a r t n er i n
p r o v i d i n g B I & D W M a n a g e d S er v i c e s
• Reduction in total cost of ownership by consistently
improving productivity.
• S c a l a b l e s o l u t i o n t o m e e t t h e f u t ur e d e m a n d a n d c a p a c i t y
• Strong relationships with hosting partners
• Vast expertise in remote management of IT infrastructure
along with application development makes us a one stop
shop for many a customer.
• Wipro’s large pool of talent helps in ensuring a quick
ramp up for the customer.
• Domain specific DW&BI teams.
• Ready to use frameworks; this will help in bring down
the cost, effort and timelines.
• Wipro has tied-up major BI/DW tool vendors; this helps
in bring down the cost of the tools and getting good
quality technical support.
• S o l i d S u p p o r t L e v e l A gr e e m e n t ( S L A ’ s ) t o pr o v i d e
quality service
Re-engineering
TERADATA
Teradata Solutions
H o w d o y o u t r a d e o f f b e t w e e n s c a l a b i l i t y a n d p er f o r m a n c e
issues as Data Warehouse size grows from Gigabytes to
Terabytes?
T h e a n s w e r l i e s i n W i p r o ' s s o l u t i o n of f er i n g i n T e r a d a t a D a t a
W a r e h o u s i n g . I t i s a u n i q u e b l e n d o f W i pr o ' s e x p e r t i s e i n
Business Intelligence solutions and the power of the Teradata
D a t a b a s e , w h i c h o f f e r s a h i g h d e gr e e o f p a r a l l e l i s m , u s e s a
standard access language for complex query performance and
promises a simplified administration for all mission critical
applications.
Services
Wipro’s spectrum of Services in Teradata Data Warehousing
i s a t e s t i m o n y t o t h e i r e x t e n s i v e e x p er t i s e i n a r c h i t e c t ur e ,
design and implementation of Data Warehousing solutions,
using the Teradata platform. These Include:
• Data Warehouse Planning Services
• D a t a W a r e h o u s e D e s i g n a n d I m p l e m e n t a t i o n S er v i c e s
• D a t a W a r e h o u s e U s a g e , S u p p or t a n d E n h a n c e m e n t
Services
• Tool evaluation & recommendation for Teradata Data
Warehousing
B U S I N E S S P R O C E S S M A N A G E M E N T ( BP M )
CONTENT MANAGEMENT
W i t h t h e g l u t o f i n f o r m a t i o n e n t e r pr i s e s h a v e , ef f e c t i v e
Content Management and the use of Portals have become very
c r u c i a l i n m a i n t a i n i n g a u n i f or m f l o w of r e l e v a n t i n f or m a t i o n .
K e e p i n g t h i s i n m i n d , W i pr o h a s e s t a b l i s h e d a C o m p e t e n c y
C e n t e r t o o f f e r e - b u s i n e s s S ol u t i o n s f or E n t e r p r i s e P or t a l s ,
Content Management, Document management, Workflow and
Knowledge Management.
W i p r o h a s e x e c u t e d a n u m b e r o f pr o j e c t s a n d h a s p ar t n e r s h i p s
with the portal and content mngt. Technology providers
including Interwoven, Documentum, Vignette, Divine,
F i l e N e t , P l u m t r e e , B r o a d V i s i o n , AT G D y n a m o , B E A
W e b l o g i c , I B M W e b s p h e r e s u i t e , i P l a n e t P or t a l S er v e r a n d
B E A W e b l o g i c . T h e s e a l l i a n c e s c o m b i n e W i pr o ' s e - B u s i n e s s
consulting and industry expertise with that of the partner's.
W i t h t h e b u s i n e s s a n d t e c h n i c a l e x p er i e n c e g a i n e d , W i p r o ' s
E P & C M g r o u p o f f e r s c o m p l e t e " e n d - t o- e n d " p o r t a l c o n s u l t i n g
and CM services, including on-site business and technical
n e e d s a s s e s s m e n t , d e v e l o p m e n t a n d i n t e gr a t i o n s e r v i c e s , a n d
partial and total outsourcing of application implementation,
maintenance and migration.
W i p r o ’ s C R M s o l u t i o n s h e l p c u s t o m e r s a d d r e s s a v a r i e t y of
CRM implementation issues in areas like customer retention,
a c c o u n t m a n a g e m e n t , c a m p a i g n m a n a g e m e n t or c a l l c e n t e r
interactions, and devise strategies to increase revenue,
productivity and customer satisfaction. These strategies are
then brought to life by carefully choosing the right package
s o l u t i o n , o r c h e s t r a t i n g a p i n p oi n t e x e c u t i o n , a n d pr o v i d i n g
post go-live support and end user training.
Wipro’s technology practices focused on solutions like SAP,
O r a c l e , S i e b e l a n d C l a r i f y e n a b l e t h e m t o p r o vi d e b e s t - o f -
breed application development services for rapid and precise
C R M i m p l e m e n t a t i o n . C o m b i n e t h i s w i t h W i p r o’ s e x p e r i e n c e
in understanding industry verticals and customer care
p r o c e s s e s , a n d y o u h a v e t h e i d e a l p ar t n e r t o d e l i v e r t h e
elusive ROI on your CRM investments.
E-BUSINESS
T o b e t t e r s e n s e a n d r e s p o n d t o t h e n e e d s o f y o ur c u s t o m e r s ,
o r t h r e a t s f r o m y o u r c o m p e t i t or s , y o u ' l l n e e d h e l p f r om
partners who understand your business processes, your
i n d u s t r y , a n d t h e u n i q u e o p p or t u n i t i e s a n d c h a l l e n g e s y o ur
business faces. The on demand environment requires
simultaneous speed and power-on a limited budget.
Wipro's e-Business solution suite have helped many fortune
1000 organizations realize their vision and at the same time
optimize existing resources, reduce costs and maximize
r e v e n u e . D i s c o v e r h o w L a t t i c e gr o u p s u b s i d i a r y 1 8 6 k b e c a m e
t h e f i r s t t e l e c o m s e r v i c e pr o v i d e r i n U K t o d e l i v e r w e b
enabled telecom services using Wipro's comprehensive e-
Business solution services.
ENTERPRISE SECURITY
SYSTEM INTEGRATION
D e l i v e r i n g t h e r i g h t p r od u c t , a t t h e r i g h t t i m e , at t h e r i g h t
place
Achieving seamless integration is not all that easy as it
a p p e a r s , a s i t i n v o l v e s i n t e gr a t i o n o f i n t e r n a l , h o m e gr o w n
applications, legacy systems with the external business
processes and systems.
W i p r o ' s e x p e r t i s e i n t h e E AI s p a c e i n c l u d e s s p e c i a l i z a t i o n o n
middleware products like MQSeries, Seebeyond, webMethods,
WebSphere, Tibco, Vitria and Mercator. Wipro has also
d e v e l o p e d a n o p t i m i z e d E A I P r o j e c t m e t h o d o l o g y a n d pr o d u c t
evaluation framework based on work experience with large
Fortune 500 companies across industry domains and
geographies.
Wipro is one of the first IT consulting organizations to
recognize and develop the expertise required to implement
integration solutions using EAI technology. This has helped
W i p r o i m p l e m e n t b u s i n e s s c r i t i c a l E AI s o l u t i o n s f or a n u m b e r
of customers, develop methodology, standards and templates
to speed up project implementations.
Wipro's service offerings in EAI provides the following clear
cut benefits to any business:
Reduces systems/IT total cost of ownership
• Hardware Design
• System Software Development
• Testing, Verification and Validation
• Support Services
PRODUCT DESIGN SERVICES OF WIPRO
A s p r o d u c t m a n u f a c t u r e r s a n d p l a t f o r m v e n d or s a c r o s s t h e
world, strive to make better products with shorter
development cycles and reduced total cost of ownership,
Wipro Technologies partner with them to pr o v i d e
comprehensive solutions in product lifecycle management and
p r o d u c t r e a l i z a t i o n . I n a n ar e n a w h e r e o u t s o u r c i n g i s s t i l l i n
i t s n a s c e n t s t a g e s , W i pr o i s o n e o f t h e l ar g e s t p r o d u c t
development outsourcing companies in the world and have
partnered with over 100 technology customers in the last
twelve y e ar s .
HARDWARE DESIGN
ASIC design
SoC design
FPGA based design
ASIC Design
A t W i p r o ' s VL S I D e s i g n C e n t e r , e x e c u t i o n o f pr o j e c t s
encompassing architecture, design, implementation,
verification, integration, physical design, silicon validation
and support for product engineering of ASIC and SoC Designs
is done.
W i p r o ’ s e x t e n s i v e p o r t f o l i o of d e s i g n w i n s i n c l u d e s d e s i g n s
up to 0.13 u geometries, operating at up to 1 GHz, design
sizes in multi-million gates and having pin-counts in excess
of 1200 pins on a variety of packages. Wipro is a "pure-play
d e s i g n h o u s e " a n d h a v e t a r g e t e d d e s i g n s t o a r a n g e of pr o c e s s
t e c h n o l o g i e s a n d l i b r a r i e s . L i k e w i s e , W i p r o’ s t o o l s e x p e r t i s e
spans the leading EDA tool families of Cadence, Mentor
G r a p h i c s , S y n o p s y s a n d o t h er s .
Wipro’s design capability includes:
Architecture and Design
• Architecture definition,
• Modeling and Analysis
• HW-SW Co-design
Design Methodology & Flow
• Design Methodology Consulting
• Tools Flow Setup
• S o C C o - d e s i g n P l a t f or m
• S o C R a p i d P r o t o t y p i n g P l a t f or m
• IP Qualification
Functional Verification
• Planning, Setup and Execution
• H D L / C / H V L , S i n g l e or m i x e d m o d e
• Automated testbench creation and test execution
• Assertion based verification
• HW Prototyping Board design
Design Implementation
• RTL coding in Verilog/ VHDL
• DFT Logic Insertion and Optimization
• C h i p V i r t u a l P r o t ot y p i n g
• Hierarchical or flat Physical design
• Physical Synthesis / Optimization
• Signal Integrity Issue Prevention, Analysis and Repair
• Physical Verification
• Static Timing Analysis
• Logic Equivalence Checking
• ATPG/ test vector generation
Silicon Validation
• Interface to Foundary, Test and Package Houses
• D i a g n o s t i c s a n d f i r m w ar e
• Validation Board design
Product Engineering Support
SOC Design
SYSTEM-ON-CHIP
Time-to-market pressures and the need for integrating
more functions in silicon is fueling the SoC market's
g r o w t h . A t W i p r o , p e o p l e l e v e r a g e on a n e x t e n s i v e
i n t e l l e c t u a l p r o p e r t y ( I P ) p o rt f o l i o , s y s t e m s k n o w l e d g e a n d
experience with technologies like ARM to target specific
v e r t i c a l m a r k e t s w i t h S y s t e m - o n - C h i p s o l u t i on s t h at m e e t a
superset of application needs.
They have translated a decade of VLSI design experience into
a proven design methodology for complex SoCs.
Wipro's SoC Center can jump-start System-on-chip designs
w i t h i t s p r o d u c t - r e a d y S o C A r c h i t e c t ur e P l a t f o r m ( S o C -
R A P T o R ™ ) t h a t p r o v i d e s e a r l y - t o- m a r k e t , h i g h p e r f o r m a n c e
design capabilities with the best chances of first-time silicon
success. Wipro is an ARM-approved third party design center
u n d e r t h e A R M A T A P ™ T e c h n o l o g y A c c e s s P r o gr a m .
Wipro’s portfolio of services:
• Comprehensive SoC design and implementation
• R e e n g i n e e r i n g a n d r e t ar g e t i n g s e r v i c e s
• SoC Peripheral block designs
• Core technology licensing
• E m b e d d e d S o f t w a r e ( O S P o r t , B o o t C o d e , D r i v er s ,
Firmware, Application Software)
FPGA
W i t h i n c r e a s i n g C o m p l e x i t y o f I C d e s i g n s , t h e n e e d f or
thorough design verification to ensure first time silicon
success is inevitable. In order to ensure Logic functionality in
a System environment, Wipro’s VLSI team o f f er s the
following
E x p e r i e n c e i n w o r k i n g o n v a r i o u s l e a d i n g F P G A v e n d or s
• E x p e r i e n c e i n X i l i n x , A l t er a , A c t e l D e v i c e s
• E x p e r i e n c e i n V i r t e x , A p e x S er i e s o f D e v i c e s
• XPERTS Partnership with Xilinx
D e f i n e d a n d p r o v e n F P G A d e s i g n m e t h o d ol o g y & G u i d e l i n e s -
EagleWision
• E s t a b l i s h e d g u i d e l i n e f or F P G A s e l e c t i o n
• Proven methodology for timing closure
• Proven techniques for area optimization and fitment
• E s t a b l i s h e d G u i d e l i n e f or A S I C t o F P G A C o n v e r s i o n
• Wipro's Verification Environment Creation Tool - WAVe
• Reusable RTL cores and verification components
• Operating Systems
• Device Driver Development
OPERATING SYSTEMS
W i p r o h a s o v e r a d e c a d e of e x p e r t i s e i n d e v e l o p i n g s o l u t i o n s
and services around various operating systems such as:
• Unix
• Windows
• Mac
• RTOS
• P r o p r i e t a r y O S o f o ur c u s t o m e r s
Wipro has a strong focus on Linux
Wipro’s offerings include
• P o r t i n g OS
• Adapter firmware
• D e v i c e d r i v e r s - d i s k , t er m i n a l , n e t w o r k , pr i n t e r
• P r o t o c o l s t a c k s - T C P / I P , X 2 5 , AT M , F R , O S I
• Network Management - Cybermanage, HP-OV
• Middleware - Database Engine, DCE, X-windows, WIN
• Verification test suites
• Performance tuning
• 64 bit migration
• Clustering and fault tolerant computing
W i p r o h a s e x p e r t i s e i n d e v e l o p i n g d e v i c e dr i v e r s f o r v a r i o u s
devices for several clients. They have developed over 200
Drivers on multiple platforms such as
• Host based - UNIX, Linux, Windows
• E m b e d d e d - V x W or k s , p S O S , L i n u x , W i n C E
• M u l t i p l e Ar c h i t e c t u r e s : W D M , N D I S , K e r n e l m o d e ,
H B A , GL D , I L D
• Performance tuning through multithreading
T h e y h a v e d e v e l o p e d dr i v e r s f o r I n t e r f a c e s & D e v i c e s
like
1394 (OHCI Compliant), USB, DVB
Driver for printers, scanners and MFP
Storage: Intelligent PCI SCSI, FC, RAID
N e t w o r k i n g : F a s t E t h e r n e t , F D DI , G i g a b i t , T o k e n R i n g ,
IR, ATM, Link aggregation
T h e y h a v e e x e c u t e d a d i v e r s e r a n g e o f p r o j e c t s f or l e a d i n g
peripheral vendors like EPSON, Toshiba, SHARP and Canon.
♦ Interoperability testing
Verification & Validation
♦
♦ Systems Integration
Interoperability testing
T h e f o l l o w i n g i s a s n a p s h o t o f pr o j e c t s W i p r o h a v e e x e c u t e d
in this area:
E s t a b l i s h m e n t o f a v e r i f i c a t i o n l a b f o r a N or t h A m e r i c a n
Telecom major for ongoing verification of their Optical
network products
E s t a b l i s h m e n t o f a G S M t e s t l a b f or a g l o b a l w i r e l e s s
e q u i p m e n t d e s i g n e r f or N e t w o r k e l e m e n t s t e s t i n g i n c l u d i n g ,
Regression Testing, Test Automation and Network Simulation
D e s i g n a n d d e v e l o p m e n t o f d i a g n o s t i c s o f t w ar e f or a n
AT M c o n c e n t r a t o r pr o d u c t f or t h e w o r l d l e a d e r i n
Datacom
End-to-end verification responsibilities on an ongoing
basis for the software releases of a public carrier switch
f o r a N o r t h A m e r i c a n T e l e c o m e q u i p m e n t v e n d or
V e r i f i c a t i o n s e r v i c e s f or t h e w o r l d l e a d e r i n D e s k t o p
applications
SYSTEM INTEGRATION
Its never been more challenging building solutions with
myriad of technology choices supporting an ever-dynamic
business environment
T h e B r e a d t h a n d D e p t h of o u r S y s t e m s I n t e g r a t i o n
Capabilities enables Wipro to leverage customer’s IT
investments, minimize their risk and deliver complete systems
integration services and solutions addressed to customer’s
unique business needs.
Wipro combine complex technologies together with their
p r o v e n p r o c e s s e s t o m a x i m i z e c o m p a t i b i l i t y , i n t e r o p er a b i l i t y
a n d e n t e r p r i s e w i d e i n f o r m a t i o n i nt e g r a t i o n .
Wipro’s Systems Integration portfolio offers:
• Architect, Integrate and Manage custom application and
information infrastructures
• I n t e g r a t i o n o f S o f t w a r e a n d H ar d w a r e c o m p o n e n t s
• Network Integration
• Enterprise Application Integration
• Legacy to Web Migration
SUPPORT SERVICES
Technology infrastructure services
With IT infrastructure becoming the backbone of most
businesses, IT infrastructure availability has become a
m i s s i o n - c r i t i c a l n e e d f o r a n y g l o b a l e n t er p r i s e s . W i t h t w o
d e c a d e s o f e x p e r i e n c e i n p r o v i d i n g I T I n f r a s t r u c t ur e s o l u t i o n s
a n d o p e r a t i o n s s u p p o r t t o l ar g e e n t e r p r i s e s , W i p r o i s a
pioneer in the Multi-site service delivery model with its
O f f s h o r e S u p p o r t C e n t e r s t o pr o v i d e a b a s e f o r e n t er p r i s e s t o
i n c o r p o r a t e F o l l o w t h e S u n r e m o t e m a n a g e m e n t s t r a t e g i e s f or
IT operations
Business process outsourcing
SERVICE OFFERING
♦ Customer Interaction Services
T h e c o s t o f a c q u i r i n g a n e w c u s t o m e r i s f i v e t i m e s t h e c o s t of
r e t a i n i n g a n o l d o n e . A n d h e n c e i t i s i m p or t a n t t h a t y o u r
customer interaction is managed in the best possible way.
C u s t o m e r I n t e r a c t i o n S e r v i c e s a t W i pr o a r e t a i l o r e d t o
provide superior customer interaction and hence leverage
e v e r y c u s t o m e r r e l a t i o n s h i p t o t h e f u l l e s t . W i pr o ’ s p or t f o l i o
includes a whole gamut of customer facing offerings
i n c l u d i n g 2 4 / 7 c u s t o m e r s u p p o r t t h r o u g h v o i c e ( i n- b o u n d a n d
o u t - b o u n d c a l l s ) , e - m a i l a n d w e b m e d i u m s , t e l e m ar k e t i n g
services, technical support services and employee IT helpdesk
services. Wipro serves m u l t i pl e industries including
insurance, banks, financial services companies, retailers and
OEM's.
C l i c k o n t h e l i n k s b e l o w t o v i e w e a c h s e r v i c e o f f er i n g i n
detail:
Customer Support Services
Telemarketing Services
Technical Support Services
IT Help Desk Services
BENEFITS
The key benefits of using Wipro’s customer interaction
services include:
Improved customer service levels
Reduced customer support/marketing costs
Higher sales conversion rate
Enhanced flexibility to manage service peaks and
troughs, product lifecycles
H o m o g e n e o u s , c l e a r l y d e f i n e d pr o c e s s e s a c r o s s
geographies
G r e a t e r c o v e r a g e a n d n u m b e r o f i nt e r a c t i o n s w i t h
customers
CUSTOMER SUPPORT SERVICES
W i p r o ’ s c u s t o m e r s e r v i c e of f e r i n g s a i m s a t cr e a t i n g a v i r t u a l
customer service center to manage customer concerns and
queries through multiple channels including voice, e-mail and
c h a t o n a 2 4 / 7 b a s i s . E x a m p l e s of t h i s i n c l u d e c u s t o m e r s
calling to check on their order status, customers calling to
check for information on products and services, customers
calling to verify their account status, customers calling to
check their reservation status etc.
TELEMARKETING SERVICES
W i p r o ’ s t e l e s a l e s a n d t e l e m ar k e t i n g s e r v i c e s t a r g e t
interaction with potential customers for "prospecting" i.e.
e i t h e r f o r g e n e r a t i n g i n t e r e s t i n p r o d u c t s a n d s e r v i c e s , or t o
up-sell and cross-sell to an existing customer base or to
c o m p l e t e t h e s a l e s p r o c e s s o n- l i n e . E x a m p l e s of t h i s s e r v i c e
include outbound calling to sell wireless services for a
telecom provider, outbound calling to retail households to sell
leisure holidays, outbound calling to existing customers to
s e l l a n e w r a t e c a r d f o r a m o b i l e s e r v i c e pr o v i d e r o r o ut b o u n d
calling to sell credit/debit cards
TECHNICAL SUPPORT SERVICES
W i p r o ’ s t e c h n i c a l s u p p o r t o f f er i n g s i n c l u d e r o u n d- t h e - c l o c k
t e c h n i c a l s u p p o r t a n d p r o b l e m r e s o l u t i o n f o r OE M c u s t o m e r s
a n d c o m p u t e r h a r d w a r e , s o f t w a r e , p e r i p h er a l s a n d I n t er n e t
infrastructure manufacturing companies. These include
installation and product support, up & running support,
troubleshooting and Usage support. Examples of this service
i n c l u d e c u s t o m e r s c a l l i n g t o r e s o l v e a pr o b l e m w i t h t h e i r
home PC, customers calling to understand how to dial up to
their ISP, customers calling with a problem with their
software or hardware.
W i p r o ’ s e m p l o y e e I T h e l p - d e s k s e r v i c e s pr o v i d e t e c h n i c a l
p r o b l e m r e s o l u t i o n a n d s u p p o r t f or c o r p o r a t e e m p l o y e e s .
Examples of this service include level 1 and 2 multi-channel
support across a wide range of shrink wrapped and LOB
a p p l i c a t i o n s , s y s t e m p r o bl e m r e s o l u t i o n s r e l a t e d t o d e s k t o p ,
notebooks, OS, shrink-wrapped products, connectivity etc.,
office productivity tools support including browsers and mail,
new service requests, product usage queries, IT operational
issues, routing specific requests to designated contacts and
remote diagnostics (password reset, desktop control).
F i n a n c e & A c c o u n t i n g S er v i c e s p r o v i d e d b y W i pr o r a n g e s
from general accounting to specialized services such as
treasury and cash management services.
Billing services
Account payables
Account receivables
General accounting
Tax management
Treasury & cash management
Benefits
One stop-shop for all finance & accounting services
Lower finance & accounting overheads
Gr e a t e r a c c u r a c y a n d f a s t e r p r o c e s s i n g
Optimized collections, tax management, risk management,
financial reporting etc.
Leverage Wipro domain expertise in finance
♦ PAYMENT SERVICES
W i p r o ’ s p a y m e n t P r o c e s s i n g S e r v i c e of f e r i n g s f a l l u n d er t h e
purview of back office operations and they can operate
v i r t u a l l y a n y l a b o r - i n t e n s i v e p a y m e n t pr o c e s s , e v e n t h o s e t h a t
are unique to your industry. their services here include loan
p r o c e s s i n g , c l a i m s p r o c e s s i n g , a p p l i c a t i o n pr o c e s s i n g , c r e d i t
and collections, reconciliations, accounts payable, time and
expense re-imbursement, v e n d or payments, benefits
administration, payroll and other industry specific functions.
Their offerings include Check Processing
Credit/Debit Card Processing
Other Payment Services
Benefits
Insurance Processing
Mortgage Processing
Benefits
Leverage industry/domain expertise
Reduce transaction processing costs
Reduce transaction processing time
Gr e a t e r q u a l i t y a n d a c c u r a c y o f t r a n s a c t i o n s
Insurance Processing
These include:
Claims Processing
Claim Set Up
Eligibility
Duplication
Validate Reserves
Medical Supplemental
Provider Excess Reinsurance
Specific Excess Reinsurance
Adjudication
Account Settlement
Mortgage Processing
O u r m o r t g a g e p r o c e s s i n g s e r v i c e s of f er c o m p r e h e n s i v e
solutions to the mortgage sector mapping the complete
industry business processes ranging from business acquisition
services to collections. These include:
Inbound/outbound enquiries
Loan form data entry
Collateral checks
Appraisal Title Checks
Credit checks
Property valuation
Title checks
Property Insurance checks
Legal clearances
Underwriting Disbursement
Credit evaluation
Appraisal amount
Checks for all other supporting
Money disbursement
Billing
Servicing Collections Maintenance
HR PROCESSING SERVICES
Payroll services
R e c e i p t a n d a n a l y s i s of p a y r o l l d a t a
R e p o r t i n g a n d p a y m e n t o f p a yr o l l t a x e s
Issuing payments (via check or electronic payment) and reports
to employees
I s s u i n g p a y m e n t s t o t h i r d p a r t i e s ( f or e x a m p l e , e m p l o y e e I R A s )
and reporting of data to end user
Benefits administration
D i s t r i b u t i o n o f h e a l t h c a r e a n d r e t i r e m e n t p l a n i nf o r m a t i o n
Managing eligibility
A n s w e r i n g q u e s t i o n s r e g a r d i n g c o v er a g e
Leave tracking
M a i n t a i n i n g r e t i r e m e n t e a r ni n g h i s t o r i e s , e n r o l l m e n t s ,
retirement or vested rights estimates, and benefits termination
administration
Personnel administration
Employee relations
Employee life cycle
Employee communication
Bringing new hires on board
Relocation and expatriation administration
Labor management and local compliance issues
Personnel administration
Employee relations
Employee life cycle
Employee communication
Bringing new hires on board
Relocation and expatriation administration
Labor management and local compliance issues (such as
working time directive)
Benefits
Higher employee satisfaction levels
Lower HR and Recruitment overhead
Less employee turnover
H i g h e r y i e l d r a t e s a n d s h o r t er h i r i n g t i m e s
Benefits
Better supply chain/inventory management
Services right across the supply chain spectrum
B o t t o m l i n e s a v i n g s a n d l e s s e r p r o c ur e m e n t c o s t s
Shortening of the delivery cycle
KNOWLEDGE SERVICES
Knowledge Services from Wipro cover the entire data
management needs ranging from data entry to data analysis
and subsequent decision support through data mining. Wipro
a l s o p r o v i d e R & D i nf r a s t r u c t u r e a n d s u p p o r t s e r v i c e s .
Examples of this service include assisting a pharmaceutical
c o m p a n y i n i t s n e w d r u g d i s c o v e r y t hr o u g h o u t s o u r c i n g
arrangement of its R&D lab, providing vertical specific
e n g i n e e r i n g a n d d e s i g n s u p p o r t f or a u t o m o b i l e s e t c .
Benefits
Productivity enhancements in terms of data processed/output
C o s t s a v i n g s p e r R & D pr o j e c t
High Quality engineering and design support
CHAPTER-5
ANALYSIS &
FINDINGS
T o W i p r o , t h e f u t u r e o f t h e s o c i e t y d e p e n d s o n t h e a b i l i t y of
i t s c h i l d r e n t o t h i n k a n a l y t i c a l l y a n d cr e a t i v e l y , a n d b e
lifelong learners. Wipro believes that the conventional
e d u c a t i o n s y s t e m i s n ot e q u i p p i n g c h i l d r e n w i t h s u c h
abilities. Children must acquire the skill of how to learn,
r a t h e r t h a n b e i n g o v e r w h e l m e d w i t h a l a r g e a m o u n t of
i n f o r m a t i o n , a n d m u s t e n j o y t h e p r o c e s s of l e a r n i n g , s o t h a t
what is learnt is retained.
T h e m i s s i o n o f t h e ' W i p r o A p p l y i n g T h o u g h t i n S c h o ol s '
program is enhancing creativity and problem solving skills
among children by catalyzing systemic changes. Recognizing
t h a t t h e t e a c h e r h a s t h e m o s t pr o f o u n d i n f l u e n c e o n a c h i l d ' s
l e a r n i n g a b i l i t y , a t t h e h e a r t o f W i p r o ’ s pr o g r a m i s t e a c h e r
e m p o w e r m e n t a n d r e - s k i l l i n g . T h e t e a c h e r r e - s k i l l i n g p r o gr a m
w a s l a u n c h e d i n M a y 2 0 0 1 , t o p r o vi d e c o m p r e h e n s i v e t r a i n i n g
on innovative teaching and assessment methods, and support
their active implementation within the classroom. Begun first
in Bangalore, its success has enabled Wipro to take it forward
to other cities in India.
W i p r o i s r e a c h i n g o u t t o p ar e n t s i n a n a t t e m p t t o c h a n g e t h e i r
w o r l d - v i e w o f t h e p u r p o s e of e d u c a t i o n . A pr o g r a m t o t r a i n
parents is being put together, to enable them to help their
children acquire life skills, and support the changes being
brought about in the school.
The school management, including the Principal, is the
i n t e g r a l p a r t o f t h e p r o gr a m t o b r i n g a b o u t s y s t e m i c c h a n g e s
w i t h i n t h e s c h o o l t o cr e a t e a n e n v i r o n m e n t f or q u a l i t y
education. Wipro is helping the school management recognize
specific systemic changes and assist in its implementation. As
the program scales up, Wipro would lead changes in the
c u r r i c u l u m a n d e x a m i n a t i o n s y s t e m . F or a c c e l e r a t i n g t h e
systemic changes at the national level, W i pr o F o r u m o n
q u a l i t y i n e d u c a t i o n h a s b e e n l a u n c h e d . T h e f or u m i s i n t e n d e d
t o w o r k a s a p l a t f o r m f or s h a r i n g i d e a s a n d a s a p r e s s u r e
group to bring about systemic changes.
Promoting mind leaders
At Wipro, a natural extension of "Applying Thought" was to
promote the many talented youngsters in India, in the field of
c h e s s . W h i l e W i p r o t o o k m a n y p r om i s i n g y o u n g s t e r s u n d e r
t h e i r w i n g , t h e i r a m b i t i o n s a w f r u i t i o n w h e n P H a r i kr i s h n a , a t
1 5 , b e c a m e I n d i a ' s y o u n g e s t c h e s s G r a n d m a s t e r . H i s v i c t or y
bore testimony to the fact that "Applying Thought" is not just
a business philosophy, but also an approach to success in all
h u m a n e n d e a v o r , b e i t a t w or k o r p l a y . T h i s h a s f u r t h er
s t r e n g t h e n e d W i p r o ’ s r e s o l v e t o m a k e I n di a a c h e s s
superpower. And thus, Wipro is nurturing five more budding
talents in the future.
Wipro is highly sensitive to the impact of their business
activities on environment and society. This is reflected in the
m e a s u r e s t a k e n t o m o n i t or a n d c o n t r o l r e s o u r c e s a n d a c t i v i t i e s
that interact with nature and people
Benefits
The benefits of these initiatives are:
P r o d u c t s / s e r v i c e s a r e pr o c e s s e d u n d er a c o n t r o l l e d e n v i r o n m e n t
Reduction of energy consumption by 10%
Better monitoring and control systems
Increased awareness among employees resulting in 38%
reduction in food wastage
Q u a r t e r - o n - q u a r t e r r e d u c t i o n of 1 0 % i n w a t e r c o n s u m p t i o n f r o m
conservation measures
WIPRO RATING
A t a t i m e w h e n p e r f o r m a n c e c a n b e t h e o nl y r e a l i n d i c a t o r o f
a company’s credentials, Wipro’s results speak for
themselves. Ranked India's most valuable company by
Business Today and 16th among the software services
companies in the world by Business Week, Wipro has had a
C u m u l a t i v e A n n u a l G r o w t h R a t e ( C A G R ) o f 5 0 % o v er t h e l a s t
f i v e y e a r s , e x h i b i t i n g s t a b i l i t y , p r o f i t a b i l i t y a n d g r o w t h r i g ht
from inception.
S t r o n g f u n d a m e n t a l s l i k e q u a l i t y , i n t e gr i t y , a n d s u p r e m e
c u s t o m e r s e r v i c e h a v e b e e n t h e dr i v e r s of W i p r o’ s gr o w t h .
W i p r o i s c o n v i n c e d a b o u t t h e l o n g- t e r m v a l u e p r o p o s i t i o n o f
the company - which is based on their technical depth, quality
l e a d e r s h i p a n d a n a t t r a c t i v e v a l u e f or m o n e y p r o p o s i t i o n .
WIPRO INNOVATION
One of the four values articulated in Wipro’s Promise statement, Wipro believe innovation is a critical factor
in fuelling our growth. At Wipro, innovation is defined as the implementation of a new idea that results in a
marketable product or service. This definition ensures that creative brilliance is converted to business realities
as a result of strong processes and focused initiatives.
Wipro has realized significant business value from targeted and focused innovation programs — the benefits
of which have been passed on to our customers. This enterprise-wide focus on innovation has led to important
self-sustaining initiatives that include Flow-Brix for the publishing industry and Home Gateway, Wipro’s
residential gateway solution. Wipro’s innovation process comprises:
Theme labs
At Wipro, innovation happens around selected core themes that are strategic to them. Each theme has a theme
lab targeted towards IP or component development. Some core themes that we have taken up include:
Home networking
K n o w l e d g e m a n a g em e n t & c o l l ab o r a t i o n
Content commerce
Innovation council
Wipro’s Innovation council is a core team that takes ideas
from concept to solution. It has a unique approach that
involves "crossing gates". Thus, the first gate is the idea gate
where the idea originates. This is followed by the evaluation
g a t e w h e r e i t i s a n a l y z e d i n d e p t h . O n c e t hr o u g h t h i s g a t e , t h e
idea must go through the commitment gate, which allocates
r e s o u r c e s f o r t h e p r o j e c t . A t t h e d e v e l o p m e n t g a t e , t h e pr o o f
of concept is put up and the idea is expected to bring in the
first purchase order. Once the product is launched, it goes
t h r o u g h t h e v o l u m e g a t e f r o m w h e r e i t i s a b s o r b e d i n n or m a l
business.
Advisory board
Guiding Wipro’s innovation initiatives is an advisory board
that consists of top-notch academicians, industry experts and
leading consultants from India and abroad.
O n t h e s p e c i f i c s o f t h e a p p r o a c h t h e e n t i r e p r o c e s s of
i d e a t i o n / i n n o v a t i o n i s d i vi d e d i n t o f i v e g a t e s s t a r t i n g w i t h t h e
Idea Gate where the ideation happens. This is followed by the
E v a l u a t i o n G a t e w h e r e t h e i d e a pr o p o s e d i s p u t t h r o u g h
rigorous analysis. Once an idea is passed on from this stage,
next follows the Commitment Gate where the resources to the
project are committed. Finally it's the Volume Gate where the
p r a c t i c e i s l a u n c h e d a n d b e c o m e s p a r t o f t h e n or m a l .
WIPRO’s VALUES
T h e i r v a l u e s a r e e x t r e m e l y i m p or t a n t t o t h e m a n d f o r m t h e
b e d r o c k o f t h e i r v i s i o n a n d p l a n s . V a l u e s a r e a n i n t e gr a l p a r t
of Wipro culture and present a common face to our customer.
The four Wipro values: Human Values, Integrity, Innovative
S o l u t i o n s a n d V a l u e f o r M o n e y ar e e n c a p s u l a t e d i n t h e i r
p r o m i s e t o t h e c u s t o m e r a n d i n o ur i d e n t i t y .
T h e s e v a l u e s s h a p e o u r t h i n k i n g , o u r b e h a v i o u r , o u r c u l t ur e
a n d h o w w e c o m e a c r o s s t o o ur c u s t o m e r s , p a r t n e r s a n d t o t h e
world at large.
CHAPTER-6
CONCLUSION &
SUGGESTIONS
CONCLUSION
A t W i p r o S p e c t r a m i n d , o ur y e a r s of e x p e r i e n c e w i t h t h e
w o r l d ' s l e a d i n g c o m p a n i e s h a v e h e l p e d u s u n d er s t a n d h o w
technology can help global businesses meet their needs.
Wipro Spectramind Service Delivery Model
F o r B P O p r o j e c t s , W i p r o f ol l o w t h e W i pr o S p e c t r a m i n d
Service Delivery Model, which is a robustly defined
framework to manage the complete BPO process migration
and transition management and has been developed based on
t h e e x p e r i e n c e g a i n e d f r o m m i gr a t i n g m o r e t h a n 3 9 0 r e m o t e
b u s i n e s s p r o c e s s e s t o I n d i a o v e r t h e p a s t t e n y e ar s . T h i s
p r o v e n s e r v i c e t r a n s f e r p l a t f or m i s d e s i g n e d t o e n s u r e pr o c e s s
i n t e g r i t y a n d m i n i m i z e i n h er e n t m i g r a t i o n r i s k s .
The model includes a tried and tested Transition Toolkit to
s u p p o r t t r a n s i t i o n m a n a g e m e n t b y e n s u r i n g t h a t t h er e i s a
documented methodology with formats, tools, guidelines and
past learning’s in place to aid the transition team in de-
risking the transition of a customer's processes and reducing
the pain of migration as much as possible. A coordinated
project management system captures critical client
d o c u m e n t a t i o n a n d i n c or p o r a t e s a n e x t e n s i v e k n o w l e d g e b a s e
that assists the transition management team in understanding,
duplicating, and migrating mission-critical business
processes.
The model has four key stages, as shown in the diagram below
and the objectives, activities, skills and responsibilities at
each stage are different
SUGGESTIONS
W i t h a r e l e n t l e s s f o c u s o n q u a l i t y & pr o c e s s e s , W i p r o h a s s e t
international benchmarks in execution excellence that has
translated into measurable business benefits for their
customers. Wipro offer their clients the advantages of:
360-degree solutions
From strategy to execution, Wipro has the capabilities to
p r o v i d e t h e i r c u s t o m e r s w i t h s e a m l e s s , o n e- s t o p s o l u t i o n s . B e
i t g e t t i n g c l o s e r t o t h e i r c u s t o m e r s or g e t t i n g p r o d u c t s t o
m a r k e t , W i p r o a d d r e s s t h e e n t i r e s p e c t r u m of t e c h n o l o g y
needs.
Quality leadership
W i t h a n i n t e g r a t e d q u a l i t y a p p r o a c h of S i x S i g m a , S E I C M M i
Level 5, SEI CMM level 5, PCMM Level 5 and ISO 9000,
Wipro have set international benchmarks in quality. However,
they never lost sight of the fact that this focus on quality
must ultimately translate into benefits for their customers:
Post-release defects at 0.2 per KLOC, amongst the lowest in
the industry 91% projects completed on schedule as opposed
t o a n i n d u s t r y a v e r a g e of 5 5 %
98.5% requests serviced on time Productivity (loc/person
d a y ) o f 7 4 % a s o p p o s e d t o a n i n d u s t r y a v er a g e of 5 8 %
E n c o u r a g e d b y t h e g o o d r e s p o n s e i t h a s g e n e r a t e d s o f ar i n
c e r t a i n o v e r s e a s m a r k e t s , W i pr o F l u i d P o w e r , t h e e n g i n e e r i n g
d i v i s i o n o f W i p r o t o d a y s a i d i t w o u l d e x p a n d o p er a t i o n s t o
C h i n a , S o u t h Af r i c a a n d R u s s i a . " W e a r e e x p l o r i n g s o m e
overseas markets like South Africa and Russia to sell our
products. Our next target will be China," WFP president M
Seethapathy Rao said.
W F P , o n e t h e o l d e s t d i v i s i o n s of i t s o l u t i o n s pr o v i d e r m a j o r
W i p r o , w a s t h e s e c o n d i n l i n e d ur i n g i t s t r a n s f o r m a t i o n f r o m
a c o n s u m e r d u r a b l e c o m p a n y t o i t m a j or . I t i s I n d i a ' s t o p f l u i d
power company with a leadership position in hydraulic
cylinders and truck tipping systems. They are already
exporting the bulk of our products to Japan, Thailand and
s o m e o t h e r c o u n t r i e s . A s p a r t of t h e s p e c i a l e m p h a s i s o n
e x p o r t s w e a r e a l s o e x p l o r i n g n e w m a r k e t s , " t h e pr e s i d e n t
said.
R a o s a i d t h e d i v i s i o n w a s n o w c o n t r i b u t i n g o v e r R s 1 0 0 cr o r e
in the total turnover of Wipro. About five per cent of this
came from exports. They hope that the share of exports in our
total turnover will be over 15 per cent during the next 18
months. Rao said WFP was perhaps the only company in the
f l u i d p o w e r b u s i n e s s i n I n d i a t o h a v e a s t r o n g i n- h o u s e d e s i g n
c e n t r e b a c k e d u p b y a c o m p r e h e n s i v e a n d m o d er n
manufacturing base supported by extensive quality systems
a n d a n a l l - I n d i a s u p p o r t n e t w o r k of s a l e s a n d s e r v i c e .
BIBLIOGRAPHY
BOOKS:-
• K o t h a r i , C . R . R e s e a r c h M e t h o d ol g y , 3 r d E d i t i o n , 1 9 9 7 ,
Vikas Publication House Pvt. Ltd. , New Delhi.
Websites:-
www.wiprotechnologies.com
www.indiabulls.com
www.icicidirect.com