ONLINE HELPDESK TICKET REPORT

Total number of tickets (Period: August 2013 to April 2014) Categories Student Support Faculty Support Staff Support Computer lab and Technology Classroom Network and System Concern Arrak Support Ebeye Support

354

Total Tickets per Month

90
80

124 81 58 87

70

60 Number 50
40 30

3 1 0

20 10

Percentage of Each Category

System and Network Concerns 1%
Arrak Support 0% Ebeye Support 0%

Sep-13
80

Oct-13
67

Nov-13
50

Dec-13
35

Jan-14
41

Feb-14
43

Mar-14
29

Apr-14
9

number

Total Tickets per categories

140
Student Support 35% Number Faculty Support 23%

Computer lab and Technoloy Classroom 25%

120
100 80

Staff Support 16%

60 40
20

0 Number

124

81

58

87