Heather Palo

2498 East Burr Oak Ct, Sarasota, FL 34232

E-mail: Heatherpalo@live.com
Phone: 941-374-2154


Education

October 2012| DeVry University, Tampa, Florida
Currently studying for my Bachelors of Science degree
Technical Management
Concentration in Hospitality Management
Graduation Date: July, 2014
GPA 4.0

August 2011 | State College of Florida, Bradenton, Florida
Graduated with an Associates in Arts degree

Experience

February 2014-Present |Manager
Red Tiger Martial Arts | Sarasota, Florida
Lead and manage all instructors
Daily use of Microsoft Word, Excel, Outlook, and Power Point
Organized payments
Recruit new students
Marketing
Keep a daily log of all my work
Afterschool care program
Weekly meetings and budget plans

June 2011-March 2013| Server/Bartender
Columbia Restaurant| Sarasota, Florida
Prepared salads, sangria and mojito pitchers at the table for guests
Mixed drinks behind the bar
Attended to all guests in my paths at the restaurant

October 2010-June 2011| Server
Legacy Grille| Sarasota, Florida
Waited on customers and parties in the restaurant

June 2010- June 2011| Sales Associate
Kay Jewelers| Sarasota, Florida
Cleaned and inspected jewelry
Assisted customers with purchasing jewelry
Strived to achieve all of six goals each month
Helped the store meet their monthly quota
Built clientele

September 2007- September 2010 | Sales Floor / Cashier
Sams Club | Sarasota, Florida
Assist members
Stock and straighten sales floor

December 2007- October 2008 | Check Out Supervisor
Heather Palo
2498 East Burr Oak Ct, Sarasota, FL 34232
E-mail: Heatherpalo@live.com
Phone: 941-374-2154
Sams Club | Sarasota, Florida
Responsible for all persons on the front end
Responsible for all money on the front end
Cash drawers always exact
Awarded Associate of the month for June 2008 for always being on time, being an over achiever,
always coming in when needed, taking the responsibility of doing things myself instead of
depending on others, and for my enthusiasm at work.
Safety Coordinator- responsible for making sure the club was within our safety codes and
employees were working safely as well.
Organized and gave weekly meetings for all employees about how the club was doing on safety
and what we needed to work on.
Demonstrated techniques on working safely and emailed the entire staff and the corporate office
weekly on our progress.

December 2009- Present | Hostess
Pinchers Crab Shack | Sarasota, Florida
Greet Customers
Show them to their tables
Run food
Bus tables

September 2005- March 2007 | Martial Arts Instructor/ Front desk
Red Tiger Martial Arts | Sarasota, Florida
Taught Tae Kwon Do to adults and children
Front desk and Office work
Daily use of Microsoft Word, Excel, Outlook, and Power Point
Organized payments
Recruited new students
Answered phone
Made routine phone calls to students
Set up appointments for the Master
Kept a daily log of all my work

Activities
Volunteered five summers at Shady Lane Nursing / Assisted living home in Shepherd, Michigan
Volunteered at the Red Cross for hurricane relief
Volunteered at Oak Park, Sarasota Middle School, and Ashton Elementary School, helping deaf
and hard of hearing impaired children using American Sign Language for one year.
Volunteered teaching Taekwondo summer camp.
Volunteered at the Ronald McDonald House preparing meals

Skills
Leadership and managerial skills
Able to motivate and keep employees on-task
Excellent typing skills and knowledge of Microsoft programs
Great customer service experience
Fluent in American Sign Language
Fluent in Spanish
Team oriented
Self-starter
Great organizational skills and able to multitask