BACHELOR OF ADMINISTRATIVE SCIENCE (HONS)

UNIVERSITI TEKNOLOGI MARA MELAKA

INTRO TO PUBLIC SECTOR QUALITY MANAGEMENT
ADS 410
GROUP FIELD RESEARCH GUIDE (REPORT)
OBJECTIVE
To increase the students understanding of QM especially in applying the Q concepts.
To give exposure and experience to the students to see the reality of Q practices
1. Report :
a. to be submitted on s!"#$% 4.
b. 8 - 10 pages
c. Spacing 1.!
d. "ont type arial
e. "ont si#e $ 1%
f. &ist of 'eferences
g. others to include - ac(no)ledgement * table of contents +preliminary
pages )ith roman page numbers ie. i, ii, iii-..
- appendices and list of references +no page numbers.
- course code, student/s name, 0iTM no. tutorial group,
title of the pro1ect and semester +March 2 3uly
%014.
&. Field Research Topic
5pproach the organi#ation for your study6research on EITHER ONE of these topics$
Quality 7ractice in the organi#ation.
8athering 9ustomer :nformation 2 analysis on customer feedbac( form
intervie)s etc.
0nderstanding 9ustomer ;eeds.
The practice of :S< =001$%008.
The practice of !S
>xamples of organi#ations $
0iTM Mela(a6
"S77765?M!106 "ield 'esearch 5ssignment 6March%014
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a. 3abatan 7engang(utan 3alan +373. Mela(a
b. 3abatan @astam Mela(a
c. 7erbadanan @ema1uan ;egeri Mela(a +7@;M.
d. Ma1lis Aandaraya Mela(a Aerse1arah +MAMA.
e. @ementerian ?alam ;egeri
f. >tc.
5ny organi#ation that implements Quality System approved by &ecturer6Tutor.
G''( )*+,-
0iTM Mela(a6
"S77765?M!106 "ield 'esearch 5ssignment 6March%014
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