Department of Health and Social Care

Unit 1

Task/Challenge Brief

BTEC Level 3 Diploma in Health and Social Care

Year
Unit Title

12

Assessment
Title:
Deadline Date:
Task No:
Outcomes to be
achieved:

Developing Effective Communication in Health and

Social Care
Training
to
be
outstanding
practitioners
in
communication.
Monday 10th November 2014 -Friday 19th December 2014
P1- D2
1 Understand effective communication and interpersonal
interaction in health and social care
2 Understand factors that influence communication and
interpersonal interaction in health and social care environments
3 Understand ways to overcome barriers in a health and social care
environment
4 Be able to communicate and interact effectively in a health and
social care environment.

Assessment Criteria
P1
M1
D1

P2
M2
D2

P3
M3

P4

P5 P6

Task Checker and Presentation Expectations

Mark off each task as you complete it
TASK
P1
P2
P3
P4
P5
P6
M1
M2
M3
D1
D2

Brief description of it
Communication Log
Report on theories of communication.
Factors affecting communication in report
How to overcome the factors
1-2-1 interview
Group discussion
Assessing role of communication in HSC settings
Reviewing strategies
Explanation of skills demonstrated in both interactions
Evaluating strategies
Evaluating factors

Done it?

PASS- Everyone must complete all the 6 pass tasks to achieve a grade E.
MERIT- For students targeted C and those who want to try the extra challenge!
DISTINCTION-For students targeted A and those who want to try the extra challenge

Presentation standards
All work must be hole punched into your folder wallet
All work must be in order of assignments.
Your mark sheet must be at the top of all your work, followed on the next
page by your own front cover.
You must sign the mark sheet where it says Student signature
All work must have the correct title number e.g. P1
There must be no plastic wallets anywhere in your work.
Work can be word processed or hand written.
All quotes are in bold with a reference.
All sources must be highlighted in the bibliography.
You must include a bibliography and appendixes at the very back.

Unit 1- Developing Effective Communication in Health and Social Care

You are a Level 3 student

currently studying towards a
National Diploma in Health
and Social Care.
As part of your course it is
required for you to learn the
theory
behind
effective
communication
and
the
factors that can affect
communication.
In addition to this, you are
required to carry out two
interactions within a health,
social care or early years
setting to demonstrate and
analyse
effective
communication skills.
Learning Outcomes:

1 Understand effective communication and interpersonal interaction in health and

social care.
2 Understand factors that influence communication and interpersonal interaction in
health and social care environments.
3 Understand ways to overcome barriers in a health and social care environment.
4 Be able to communicate and interact effectively in a health and social care
environment.

In order to pass this unit you are expected to complete 4 assignments. Each assignment
is broken down into separate tasks that will meet all of the grading criteria in order to
pass the unit.
You have been prepared for your coursework tasks by learning about each topic in
class. You will find that your class work will help you to complete each task and
understand it better.
You can find your first task on the next page.

Assessment Activity Front Sheet

This front sheet must be completed by the student where
appropriate and included with the work submitted for
assessment.
Students Name:

Assessors Name:
Philippa Gray
Date Issued:
Deadline:
Returned On:
th
th
Monday 10 November 2014 Friday 19 December
Qualification:

BTEC Level 3 - Extended Diploma in Health & Social Care

Unit Number and Name:

No. of credits available.
Assignment Number
3
4
5
6
1 2

Unit 1- Developing Effective Communication in Health and

Social Care (10)
Title: Training to be outstanding practitioners in

communication.

Scenario:
You are a Level 3 student currently studying towards a National Diploma in Health and Social
Care.
As part of your course it is required for you to learn the theory behind effective
communication and the factors that can affect communication.
In addition to this, you are required to carry out two interactions within a health, social care
or early years setting to demonstrate and analyse effective communication skills.
In this assessment you will have opportunities to provide evidence against the following
criteria.

Criteria
reference

To achieve the criteria the evidence must

show that the student is able to:

Comment

P1

Explain the role of effective communication and

interpersonal interaction in a health and social
care context.

Communicati
on log

P2

Discuss the theories of communication

Report

M1

Assess the role of effective communication and

interpersonal interaction in health and social care
with reference to theories of communication.

Report

Evidence

I certify that the attached assignment is my own work and that all sources on which I
have drawn are documented at the relevant point in the text and listed in the
reference list. All direct quotation is indicated as such and referenced. I understand
the nature of plagiarism and my attention has been drawn to the Colleges Code of
Practice on Academic Misconduct. I confirm that the work is my own and complete.

Student
signature

Date

You are a Level 3 student

currently studying towards a
National Diploma in Health and
Social Care.
As part of your course it is
required for you to learn the
theory
behind
effective
communication and the factors
that can affect communication.
In addition to this, you are
required to carry out two
interactions within a health, social
care or early years setting to
demonstrate and analyse effective
Assignment 1- The role of communication and interpersonal interaction in health and
social care.
P1- Explain the role of effective communication and interpersonal interaction in a health and social
care context.
TASK- Create a communication guide clearly explaining the role of effective communication
and interpersonal interaction when using health and social care services.

Contexts: one-to-one; groups, eg formal, informal, between colleagues, between professional

and people using services, communication with professionals, multi-agency working, multiprofessional working
Communication: forms, eg text messaging, written, oral, signing, symbols, touch, music and
drama, objects of reference, arts and crafts, technology
Interpersonal interaction: types, eg speech, language (first language, dialect, slang, jargon), nonverbal (posture, facial expression, touch, silence, proximity, reflective listening)
Communication and language needs and preferences: the individuals preferred method of
communication, eg language, British Sign Language, Makaton, Braille, the use of signs, symbols,
pictures and writing; objects of reference, finger spelling, communication passports, human and
technological aids to communication, variation between cultures.
P2- Discuss theories of communication.

TASK- Write a report discussing the theories of communication.

Theories of communication: Argyles stages of the communication cycle (ideas occur, message
coded, message sent, message received, message decoded, message understood); Tuckmans
stages of group interaction (forming, storming, norming, performing)
M1- Assess the role of effective communication and interpersonal interaction in health and social
care with reference to theories of communication.

Assessment Activity Front Sheet

This front sheet must be completed by the student where appropriate and included with
the work submitted for assessment.
Students Name:

Assessors Name:
Philippa Gray

Date Issued:

Deadline:

Qualification:

BTEC Level 3 - Extended Diploma in Health & Social Care

Unit Number and Name:

No. of credits available.
Assignment Number

Unit 1- Developing Effective Communication in Health and Social

Care (10)
Title: Training to be outstanding practitioners in communication.

Monday 10th November 2014

Friday 19th December

Returned On:

Scenario:

You are a Level 3 student currently studying towards a National Diploma in Health and Social
Care.
As part of your course it is required for you to learn the theory behind effective
communication and the factors that can affect communication.
In addition to this, you are required to carry out two interactions within a health, social care
or early years setting to demonstrate and analyse effective communication skills.
In this assessment you will have opportunities to provide evidence against the following
criteria.
Criteria
reference

To achieve the criteria the evidence must show that

the student is able to:

Comment

Evidence

P3

Explain factors that may influence communication

and interpersonal interactions in health and social
care environments.

Report

P4

Explain strategies used in health and social care

environments to overcome barriers to effective
communication and interpersonal interactions.

Report

M2

Review strategies used in health and social care

environments to overcome barriers to effective
communication and interpersonal interactions.

Report

D1

Evaluate strategies used in health and social care

environments to overcome barriers to effective
communication and interpersonal interactions.

Report

I certify that the attached assignment is my own work and that all sources on which I
have drawn are documented at the relevant point in the text and listed in the
reference list. All direct quotation is indicated as such and referenced. I understand
the nature of plagiarism and my attention has been drawn to the Colleges Code of
Practice on Academic Misconduct. I confirm that the work is my own and complete.
Student signature

Date

Assignment 2- Understanding effective communication and interpersonal skills.

P3- Explain factors that may influence communication and interpersonal interactions in health and
social care environments.
P4- Explain strategies used in health and social care environments to overcome barriers to effective
communication and interpersonal interactions.

TASK- Within the report, explain the different factors that could affect communication
and the impact it could have on the service user. For P4 you must include strategies to
overcome them.
Environment: factors, eg setting, noise, seating, lighting, space, time
Barriers: factors, eg type of communication (difficult, complex, sensitive), language
needs/preferences, sensory impairment, disability, personality, self-esteem, anxiety, depression,
aggression, submissiveness, assumptions, value and belief systems, jargon, cultural variations,
use and abuse of power, effects of alcohol/drugs.
Communication and interpersonal interaction: possible strategies, eg staff training, assessment
of need, using preferred method, promoting rights, confidentiality, defusing aggression,
assertiveness, appropriate verbal/ non-verbal communication, building relationships, appropriate
environment, attitude, confidence.
Aids to communication: human (advocates, interpreters, translators, signers, mentors,
befrienders), technological aids (hearing aids, text phones, minicom, voice activated software,
relay systems, loop systems)
M2- Review strategies used in health and social care environments to overcome barriers to effective
communication and interpersonal interactions.
D1- Evaluate strategies used in health and social care environments to overcome barriers to
effective communication and interpersonal interactions.

Assessment Activity Front Sheet

This front sheet must be completed by the student where appropriate and included with
the work submitted for assessment.
Students Name:
Assessors Name:
Philippa Gray
Date Issued:
Deadline:
Returned On:
th
th
Monday 10 November 2014
Friday 19 December
Qualification:
BTEC Level 3 - Extended Diploma in Health & Social Care
Unit Number and Name:
No. of credits available.
Assignment Number
1
2
3
4
5

Unit 1- Developing Effective Communication in Health and Social

Care (10)
Title: Training to be outstanding practitioners in
communication.

Scenario:
You are a Level 3 student currently studying towards a National Diploma in Health and Social Care.
As part of your course it is required for you to learn the theory behind effective communication and
the factors that can affect communication.
In addition to this, you are required to carry out two interactions within a health, social care or
early years setting to demonstrate and analyse effective communication skills.
In this assessment you will have opportunities to provide evidence against the
following criteria.
Criteria
reference

To achieve the criteria the evidence must show that

the student is able to:

Evidence

P5

Participate in a one-to-one interaction in a health and social

care context.

Witness Statement &

Transcript

P6

Participate in a group interaction in a health and social care

context

Witness Statement &

Transcript

M3

Assess their communication and interpersonal skills in

relation to each interaction.

Report

D2

Evaluate factors that influenced the effectiveness of each

interaction.

Report

I certify that the attached assignment is my own work and that all sources on which I have
drawn are documented at the relevant point in the text and listed in the reference list. All
direct quotation is indicated as such and referenced. I understand the nature of plagiarism and
my attention has been drawn to the Colleges Code of Practice on Academic Misconduct. I
confirm that the work is my own and complete.
Student signature

Date

Assignment 3- Interactions, review and reflect

P5- Participate in a one-to-one interaction in a health and social care context.
P6- Participate in a group interaction in a health and social care context.
TASK- Carry out a 1-2-1 and a group interaction in a chosen health and social care service.
Write the dialogue into a transcript and produce an introduction as to what you are carrying
out. You must attach a witness statement as evidence of your interactions.

Contexts: formal; one-to-one; group; with people using services; with professionals/colleagues.
Communication skills: verbal and non-verbal, eg listening and responding, tone, pace, language,
appropriate environment, proximity, clarifying or repeating, questioning, responding to difficult
situations, defusing anger.
Effectiveness: group and one-to one situations, eg awareness of needs and preferences,
interpersonal skills, attitudes, overcoming barriers, adjusting interactions, assertiveness.
TASK- Analyse and explain what skills were demonstrated with the overall effectiveness of the
interaction.
M3- Assess their communication and interpersonal skills in relation to each interaction.
D2 - Evaluate factors that influenced the effectiveness of each interaction.