ACTING ON SERVICE REQUEST

Schedule of Availability of Service:

Monday - Saturday
8:00 am - 5:00 pm
Who May Avail of the Service:
The concessionaires of Cantilan Water Districty with existing water service connection and are
requesting for services concerning:
Leak before the
Dirty Water
meter
Meter relocation
No Water
Low Pressure
Meter leak
Gate valve
Leaking faucets
installation
Taste or odor of
Transfer of tapping
water
What are the Requirements:
1. Properly accomplished Service Request (SR) form
Duration:
1 Hour and 33 minutes
How to Avail the Service:

Ste
Applicant/Client
p

Relays specific
concern to the
service provider.

Service Provider

Prepares the appropriate

Service Request (SR) Form.

8 minutes

Rupert
Arienza

1 minute

Hercaleo
Maniwan
g

15 minutes

Designat
ed
Caretaker
Team

1 hour *

Designat
ed
Caretaker
Team

2 minutes

Designat
ed
Caretaker
Team

Advises the customer of

probable schedule.

Approves the service

request and issue
Maintenance Order &
endorses it to the available
Caretaker Team

Requests materials
needed.

Acts on the service

requested.

Duration of
Activity
Person
(under
Incharg
normal
e
circumtance
s)

Lets the customer sign on

Signs on the SR
the SR form. Informs the
form attesting
customer that service
that action was
charge will reflect on next
taken on request.
months billing.

Fees

Form

Service
Request
Form

END OF TRANSACTION
* the maximum time, depending on the nature of service requested.