Professional Documents
Culture Documents
MIS104
I.
over the past few years. Philippines is very well known to be home of English proficient people
and low cost language learning country in Asia. Numbers of foreign and neighbouring country
students to study ESL English as Second Language in Philippines has been increasing
dramatically not only of the efficiency of learning but because of the beauty of our country itself.
As such, new players in the business of ESL teaching is increasing as well.
The subject of this ISSP Information Systems Strategic Plan is the RhYMe English
Training Academy, a starting ESL institute based in Bacolod, Negros Oriental. As several other
existing ESL centers in the Philippines has been aggressively innovating for the competition, this
ISSP shall help RhYMe Academy to attain its business goals and be competent in the market.
A. PROJECT OBJECTIVES
The purpose of this project is to recommend how to utilize the technology in collaboration with
the business strategic goals. In specific, the following will be the aim of the project:
IT
- To align hardware, software, data systems and infrastructure for increased student
learning experience, information management, and business operation efficiency
- To inform new and innovative technologies that can be deployed to facilitate
continuous improvement in the administration of a starting English language centre
- To develop an information system that will assist in business intelligence
- To bring digital capabilities and modes to the learning experience of students
Service
- To build a technology ecosystem that is collaborative, available anytime and
everywhere
- To increase reliability of the services of the technical resources in the business
Human Resources
- To enhance information system of faculty-related components for access
- To build a data and information system of the student for access
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B. PROJECT SCOPE
The ISSP will initiate strategic plan for 5 years development of RhYMe Academy, while keeping
in consideration the longer future goals of the business.
Whilst the project aims to utilize and/or propose information system in line with the business
goals, the following areas will be looked at closely to achieve a comprehensive and enriched
strategy plan:
1. Strategic Planning and Budgeting
2. Hardware, Software, Maintenance and Support
3. Network Infrastructure
4. Data and Communication Systems
5. Business Operation Technologies
6. Facilities Technologies
C. PROJECT TEAM
To produce a valuable ISSP for the academy, the following would be the core project team to
accomplish the deliverables as enumerated in IS strategy and plan.
Name
Position
Responsibilities
Blanche Maravilla
Bonifacio Sevilleno
John Villarin
Head Instructor
Technology Specialist
Mariafe Secong
Jasmin Sevilleno
Joselito Cuestas
Mary Jane Maravilla
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Output/Result
Responsible
Person/s
Project Kick-off
meeting
Commitment of management
COO
IT Consultant
Head Instructor
Technology Specialist
Treasury
Student Services
Assets& Facilities
TWG
COO
Head Instructor
TWG
Review mission/
vision, and core
values of the
company, and
review the
organization
Review business
initiative goals and
objectives
Assessment of
Facilities
technologies
Technology Update
and present
suggested action
plans
Present
Implementation
proposal
Implementation strategy as
reviewed and approved by the
team
Completion of ISSP
Final ISSP
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Resources Needed
Start
Date
End
Date
1. Letter of
recommendation
from Dr. Dave
Jan.6,
2015
Jan.6,
2015
Jan.12,
2015
Jan.12,
2015
Jan.12,
2015
Jan.12,
2015
2. Letter of intent
1. Company vision
and mission
statement
2. Organizational
Chart
COO
IT Consultant
Head Instructor
Treasury
Technology Specialist
COO
Head Instructor
Treasury
1. Capital budget
and breakdown for
technology
Jan.12,
2015
Jan.13,
2015
IT Consultant
Technology Specialist
1. Network diagram
2. Floor plan
3. Data system
diagrams
Jan.19,
2015
Jan.20,
2015
1. List of facilities
including
brand/model
2. List of assets
(tech devices)
Jan.26,
2015
Jan.27,
2015
Feb.9,
2015
Feb.9,
2015
Feb.23,
2015
Feb.23
, 2015
Mar.2,
2015
Mar.2,
2015
COO
IT Consultant
Head Instructor
Technology Specialist
Treasury
Student Services
Assets& Facilities
TWG
COO
IT Consultant
Head Instructor
Technology Specialist
Treasury
Student Services
Assets& Facilities
TWG
TWG
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II.
ORGANIZATIONAL ASSESSMENT
A. ORGANIZATIONAL BACKGROUND
RhYMe English Training Academy main mission is to provide top quality English
language training through adherence to valuable and exciting learning experiences and
opportunities designed to ensure successful learning for all ESL students. It envisions assurance
of the linguistic needs of every student, which is to become competent in understanding,
speaking, reading, and writing English are addressed and that all students have equal access to
quality education. That is, to enrich the lives of the students learning English in a favourable
social environment.
In alignment with the academy mission, the academy embraces main institutional goals in its
Strategic Plan as follows:
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Organizational Structure
Below is the organizational chart of RhYMe headed by the Academy Director who serves as the
Chief Operating Officer of the academy.
Supporting a transparent and seamless environment for academic learning and research
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Desc
Qty
Specifications
Unit Cost
Total Cost
Intel Core i5
i5-3450 Core Quad-core (4 Core)
Desktop
Acer M3985
Computers
Desktop
32,200.00
225,400.00
15,500.00
31,000
9,250.00
9,250.00
19,049.00
19,049.00
Standard Memory 4 GB
Maximum Memory 16 GB
Memory Technology DDR3 SDRAM
Black & White Laser Beam Printing
On-Demand Fixing
First Print Out Time (FPOT)
Canon LBP
Printer
6300DN
Hardware
Multipurpose
Print Speed*1*2
Mono: A4
30ppm
Resolution 600 x 600dpi
2400 (equivalent) x 600dpi
512- page transmit and receive fax memory
30-one touch and 100-coded speed dials
Canon L170
Fax Machine
Laser Fax
Machine
Projector
Epson EB-S18
Kaspersky
Software
Norton Antivirus
MS Office Suite
ices
ations
Internet
nel
Serv
Telecommunic
System
Person
1,555.00
4,665.00
9,975.00
69,825.00
6,850.00
47,950.00
5,500.00
66,000.00
9,600.00
9,600.00
3 users
Operating
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Anti-Virus 2014
Connection
MS Office Home
& Business 2013
Windows 7
Professional 32bit
(OEM)
12
Connection: Wired
Surfing Hours: Unlimited
Landline
PLDT Landline
HW Maint.
HW Maintenance
HW Maintenance
7,599.90
7,599.90
SW Maintenance
SW Maintenance
SW Maintenance
1,838.00
1,838.00
dialing, caller ID
IT Specialist
20,000.00
20,000.00
Assets&Facilities
20,000.00
20,000.00
IT Consultant
150,000.00
150,000.00
TOTAL
308,916.90
682,176.90
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As the services provided to students are of different nature, the coordination, and
information systems are necessary to monitor and control information and transactions among
these areas. It is however at the moment a constraint for RhYMe as a startup company to
provide a sufficient investment for IT/IS alone.
alon
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Problems
manipulation
Operations
Student services
Business Operations
Business Intelligence
generation
Enrollment System
supported
Internal Networking
Site
staff
and Staff
Telecommunications
Remote teaching
Telecommunications
Videoconferencing
stakeholders)
Data archive
Payment Processing
People Admin
MS excel
Recruitment/Hiring
payment
Website
Security
Identity Management
Communication
Student Support
Services
services
Student Support
Services
Center Establishment
Online service
Payroll System
Payroll System
manipulation
Network Security
Firewall
Productivity
Staff Productivity
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E. MANAGEMENT PRIORITIES
Based on the available resources and perceived priorities, the following tactical initiatives are
affirmed by the management listed by priority. These nominations will be scoped and analyzed
for resource specific requirements. Afterwhich, items shall be planned for budgeting with
schedule.
high
Business Intelligence
high
high
high
Identity Management
high
high
Payroll System
high
medium
Videoconferencing
medium
medium
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Priority
medium
low
low
Remote Teaching
low
low
low
Firewall
low
Staff Productivity
low
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Functionalities
-
Accounting
Software/
Web based
solution
Cloud
computing
Market Solution
Quickbooks
For quotation
Fresh Books
For quotation
Wave
For quotation
Office Time
For quotation
2. Business Analytics
Technology / IT
Trends
Functionalities
-
Business
Intelligence and
analytics
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Market Solution
SAP Crystal
For quotation
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Cloud
computing
For quotation
Logi Info
For quotation
Adobe FormsCentral
For quotation
SageOne
For quotation
Office 365
For quotation
3. HR Software
Technology / IT
Trends
Functionalities
-
HR software
Market Solution
People Trak HRIS
For quotation
Astra HRIS
For quotation
Calibrix
For quotation
Functionalities
-
MOOC
(Massive Open
Online Courses)
Games and
Gamification
Virtual Classroom
Learning
Analytics
Software
Social Networking
& Blogs
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Market Solution
Coursera
For quotation
Udacity
For quotation
Edx
For quotation
Earth Positive
For quotation
Enspire, US
For quotation
Custom Learning
Design, US
WizIQ
For quotation
Electa Live
For quotation
BrainCer
For quotation
Beestar Insight
For quotation
SNAPP
For quotation
LOCO Analyst
For quotation
EtonDigital
For quotation
For quotation
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and authentication
Core Social Networking ,
customizable member profiles
with activity feeds, private
messaging between members
Personalized Profile URL
Calendar
Vinfotech
For quotation
Angler
For quotation
planning and
management, purchase management, Financial and Accounting, and Project Management. That
is, ERP is meant to support enterprises or larger businesses in its various aspects of the
business. It often requires dedicatedteams to customize and analyze the data and to handle
upgrades and deployment. As competition among SMEs today is also aggressively progressing,
several providers also caters the small ERP to support the need of the SMB market.
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Modules
Admission
Administration
Examination
Purchases
Asset Management
Alumni Management
Library Management
Market Solution
Technology / IT
Functionalities
Market Solution
Trends
-
Student activities
For quotation
Academy
Admission
PANACEA
For quotation
Management
Files management
System
Redox
For quotation
Administration
ERP Disadvantages
-
Additional cost for implementation like IT infrastructure, server, and WAN upgrades
The vendor lock to ERP supplier causes high costs in acquiring, tailoring, and
maintenance services of the system
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B. ALTERNATIVE IT SOLUTIONS
1. Software-as-a-Service (SaaS)
Some software providers offer their solution in two kinds of deployment: the on-premise and
the SaaS. On-premise is installed and run on computers of the organization which requires
supervising and securing data locally. It gives the user more local control and faster speed in
its function sets. However, it requires administration resources, and additional costs for
databases and infrastructure. On the other hand, SaaS is licensed from an organization
which hosts the ERP software. It is considered as economical way for businesses to save
high costs that would normally go with purchasing software. The only infrastructure required
is a personal computer to run the software and sufficient networking connectivity to reach the
internet. Other benefits of engaging to SaaS are:
Accessible
Access to data from any networked device making it easier to manage, monitor, and
control information in realtime
Low Initiating Costs
No license fees are included, the SaaS applications are subscription based. The SaaS
provider is the responsible for managing and maintaining the infrastructure, hence, low
cost for hardware, software, and people resources.
No additional cost for upgrades
SaaS provider manages all the updates and upgrades so theres no need for customers
to add hardware, software, or bandwidth
Scalable
Users do not have to buy another server or software in case of business expansion, the
server capacity planning is a responsibility of the SaaS provider
Market Solution
/ IT Trends
Software-as-aService
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Functionalities
Market Solution
CRM
Expedien
For quotation
HRMS
PANACEA
For quotation
File management
Epicor
For quotation
Asset Management
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2. BPO/Outsourcing
Whilst SaaS providers offer templates and modular softwares, some businesses may
have unique requirement and best needs a developed customized software for their
applications. There are features included as bundle to commercial software hence
unnecessary cost for the customer. Outsourcing software development is known for being a
pool of professional well experienced in ERP development. Outsourcing ensures a business
that the requirement will be done accurately as how it was requested. Resources including
the project management are handled by the outsourced organization. As outsourcing is the
expertise of BPOs, implementation time is expected to be shorter than the inhouse
development.
Market Solution
Technology / IT
Functionalities
Market Solution
Trends
Outsourced ERP
Software
Development
Student activities
Admission
Indra Philippines
For quotation
Files management
For quotation
Administration
Asset Management
For quotation
CRM
Phils
HRMS
3. In-house Development
Like the outsourcing development rationale, in-house development focuses on
customizing a software in accordance to the business requirement. This will greatly help the
small business players in assuring the efficiency of their investment. But unlike the
outsourced development, inhouse development offer the following advantages:
Because inhouse software is developed by a team that the organization chose,
support and situationaly analysis is easier to implement as the team will
understand any subtle nuances therefore minimizing resolution time
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C. IT OBJECTIVES
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IV.
IS DEVELOPMENT
DEVELOPMEN STRATEGY
1. IS ARCHITECTURE
Information System
Academy
Management System
Establishment
Management
Description
Subsystems
A. Conceptual Framework
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C. Features
Info System
SubSystem
Admission
Accounting &
Treasury
Academy
Managemen
t System
(AMS)
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Features
Web-enabled
Efficient
workflow
management
Report
generation
User friendly
interface
Role-based
access
Easy document
creation
Asset
Management
Management of
Facilities and
Physical Assets
Student
Information
Mgt
Payroll
Management of the
student information
and contact details
Management and
automation of the
payroll computation
and benefits
Securing copies of all
transactions of the
company that are in
hardcopy
Monitoring of the
support services and
recreational activities
of students
Files and
Document Mgt
Student
Support
Services
Establishme
nt
Managemen
t
(EMS)
Purpose
Human
Resources
Management of all
personnel and
benefits
Time Table
Management
Transport Mgt
Management of
tasks and scheduling
Vehicle monitoring
and
control(expenses
and maintenance)
Dormitory Mgt
Monitoring of guest
house maintenance
Food Services
Mgt
Monitoring, control,
and scheduling of the
food services
Housekeeping
Monitoring and
scheduling of the
housekeeping, to
include the expenses
Developm
ent
Status
Major Information
Generated
- Student information
- Student Payables
- Applicants Info
- Financial Statements
- Balance sheet
- Journal
- Dues/payables
- Facilities and physical
assets info
- Predicted end-of-life or
for replacement
- Maintenance
Scheduling
- Student information/
profile
- Salaries summary
- Taxes and dues
- Leave of absence file
For
Developm
ent
- Files sorted by
department
User-friendly
interface
Report
generation
For
Developm
ent
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Information
System
Academy
Management
System
Establishment
Management
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IMPACT
Subsystem
Admission
Accounting &
Treasury
Asset
Management
Student
Information
Management
Payroll
Files and
Document
Management
Student
Support
Services
Human
Resources
Time Table
Management
Transport
Management
Dormitory
Management
Food Services
Management
Housekeeping
Efficiency
Effectiveness
X
X
Equity
Others
Accuracy
Reliability
X
Availability
X
Accuracy
X
X
X
Timeliness
Availability
X
Availability
Timeliness
Timeliness
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E. IS Inter-linkages
Information
System
Subsystem
OWNER
USER
- Admin Office
- Executive Office
- Acctg/Treasury
Office
- Executive Office
- Stockholders
Admin Secretary
Academy
Director
Treasury
Bookkeeping
Accounting
Ac. Director
Bookkeeping
Stockholders
Assets&Fac
Management
IT
Admin Sec
Acctg/Treasury
Assets/Fac.
HR officer
Acctg/Treas
Ac. Director.
Ac Director
Admin
IT
Acctg/Treas.
Assets/Fac
HR
Admin
Acctg/Treas.
- HR Office
- Executive Office
HR officer
Management
Ac. Director
- Executive Office
- HR Office
Faculty
Ac. Director
Assets/Fac.
HR office
Assets/Fac
Assets/Fac
Assets/Fac
Assets/Fac
Admission
Accounting &
Treasury
Asset
Management
Student
Information
Manegement
Academy
Managemen
t System
Payroll
Files and
Document
Management
Student
Support
Services
Human
Resources
Time Table
Management
Establishme
nt
Managemen
t
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Transport
Management
Dormitory
Management
Food Services
Management
Housekeeping
- Admin Office
- Executive Office
- HR Office
- Acctg/Treasury
Office
- Admin Office
- IT
- Admin Office
Assets&Facilities
Executive Office
Assets&Facilities
Executive Office
Assets&Facilities
Executive Office
Assets&Facilities
Executive Office
IS LINKAGES
-
Admission
Files & Docs Mgt
Student Info Mgt
HR Mgt
Establishment Mgt
Establishment Mgt
Admission
Acctg& Treasury
Files & Docs Mgt
Student Support Svcs
HR Mgt
Time table Mgt
Files&Docs Mgt
Academy Mgt System
Establishment Mgt
System
Admission
Student Info Mgt
Files & Docs Mgt
Time Table Mgt
Acctg& Treasury
Payroll
Time Table Mgt
Files & Doc Mgt
Student Support Svcs
HR Mgt
Files& Docs Mgt
Student Info Mgt
Acctg& Treasury
Asset Management
Acctg& Treasury
Asset Management
Acctg& Treasury
Asset Management
Acctg& Treasury
Asset Management
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F. Database Requirement
Name of Database
General Content/Description
Status
Information Systems Served
Name of Database
General Content/Description
Status
Information Systems Served
Name of Database
General Content/Description
Status
Information Systems Served
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Student/Applicant Database
A database of students and aspirants, profile, contact,
educational background, admission level, services
entitlement, immigration info
Digital form in MS Excel format available
Admission SubIS
Acctg&Treasury SubIS
Asset Mgt SubIS
Student Info Mgt SubIS
Files and Docs Mgt SubIS
Student Support Svcs SubIS
Time Table Mgt SubIS
Transport Mgt SubIS
Dormitory Mgt SubIS
Food Services SubIS
Data will be stored in a dedicated file server. Monthly
backup to an external disk
Personnel/Applicant Database
A database of personnel and applicants profile, contact,
benefit entitlement, payroll records, trainings & activities,
employment status
Digital form in MS Excel format available
Acctg&Treasury SubIS
Payroll SubIS
Files and Docs Mgt SubIS
HR SubIS
Time Table Mgt SubIS
Data will be stored in a dedicated file server. Monthly
backup to an external disk
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Name of Database
General Content/Description
Status
Information Systems Served
Name of Database
General Content/Description
Status
Information Systems Served
Name of Database
General Content/Description
Status
Information Systems Served
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G. Computing Scenario
Mode of Accessibility
Academy Website
Term of Accessibility
Free
Academy Website
Academy Website
Free
Free
Academy Website
Academy Website
Free
Free
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Existing
Workstations
Library
Computers
Servers
Printers
Scanners
Projector
Fax machine
5
2
0
2
1
1
1
Proposed Acquisition
Year 1
Year 2
Year 3
Year 4
Year 5
2
1
1
1
1
1
1
3
Total
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D. Organizational Requirements
Existing IT Organizational Structure
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No. Of Positions
Existing
1
1
1
1
Proposed
1 fulltime
3 fulltime:
1 senior level
2 junior level
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F. IT Training Needs
IT Course
Systems Development
Description
No. Of target
Participants
Development Team
Using Networked
Devices
Securing Network
Admission Module IS
Payroll Module IS
20
18
Transport Management
Module IS
Housekeeping Module IS
Academy Management
System
Establishment
Management System
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Target Participants
Acctg/Treasury
Asset Mgt
HR
Guidance Counseling
Admin Secretary
Executive
Staff
ICT-Hardware
ICT-Mgt&Ops
ICT-Devt Team
Admin
Management
Acctg/Treasury
Management
Stockholders
Asset Management
Management
Admin
Faculty
Management
HR
Acctg/treasury
Management
HR
Asset Management
Admin
Faculty
management
Admin
Management
HR
Management
HR
Faculty
Management
Admin
Asset Management
Management
Acctg/Treasury
Asset Management
Management
Acctg/Treasury
Asset Management
Management
Acctg/Treasury
Asset Management
Management
Acctg/Treasury
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V.
IS IMPLEMENTATION STRATEGY
A. IS DEVELOPMENT PLAN
Specific
Objective
Key Results
Area
To improve 1. IS/SW
utilization of
1.a admission
technology
and IS in
administrati
ve
processes
To
computeriz
e
manageme
nt of assets
To
computeriz
e
documentat
ion and
processes
of HR
To secure
and provide
report
generation
for finances
and
accounting
To
computeriz
e
manageme
nt of
student
services
Year 1
Indicators
AMS/
Admission
IS
AMS/ Files
& Docs IS
AMS/
Student
Info Mgt IS
AMS/
Student
Support
Svcs IS
No. Of
workstatio
n
No. Of
scanner
No. Of
printer
No. Of
server
Amount
1
1
AMS/
Acctg&
treasury IS
AMS/
Payroll IS
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Year 5
Amount
AMS/ HRM
IS
EMS/
Transporta
tion mgt IS
EMS/
Dormitory
Mgt IS
EMS/ Food
Svcs IS
EMS/
Housekee
ping IS
AMS/ Time
Year 4
1. IS/SW
1.a Human
resources
1. IS/SW
1.a
Transportati
on Mgt
1.b Dormitory
Manageme
nt
1.c Food Svcs
Mgt
1.d
Housekeepi
ng Svcs
Mgt
1.e Time table
Amount
AMS/
Asset Mgt
IS
1.b Payroll
Year 3
Amount
1. IS/SW
1.a Asset
Manageme
nt
1. IS/SW
1.a Acctg/
treasury
Year 2
Amount
1
1
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To bring
digital
capabilities
and modes
to the
learning
experience
of students
Table Mgt
IS
1. State-ofthe-art
facilities
1.a projectors
in group
classrooms
1.b WiFi
1.c Digital
library
No. Of
projectors
Upgrade of
bandwidth
No. Of
addl
computer
1
1
B. IS TACTICAL PLAN
Objectives
To improve
utilization of
technology
and IS in
administrative
processes
Activities
Requirement
Analysis
SW
development
Pilot test
Documentation
Training of
personnel
Deployment
To
computerize
management
of assets
Rollout
Canvass/RFQ
of equipment
needed
Procurement
of equipment
Requirement
Analysis
SW
development
Pilot test
Documentation
Training of
personnel
Deployment
To
computerize
documentation
and processes
of HR
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Rollout
Requirement
Analysis
SW
development
Materials/
Resource
Needed
User meetings
and
benchmarking
Development
team
Useracceptance
test
Development
team
Personnel
commitment
Implementation
checklist
Budget
PIC
Start
Date
End
Date
Deliverables
Formal
quotation from
vendors
Purchase order
from academy
User meetings
and
benchmarking
Development
team
Useracceptance
test
Development
team
Personnel
commitment
Implementation
checklist
User meetings
and
benchmarking
Development
team
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Rem
arks
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Documentation
Training of
personnel
Deployment
To secure and
provide report
generation for
finances and
accounting
Rollout
Requirement
Analysis
SW
development
Pilot test
Documentation
Training of
personnel
Deployment
To
computerize
management
of student
services
Rollout
Requirement
Analysis
SW
development
Pilot test
Documentation
Training of
personnel
Deployment
To bring
digital
capabilities
and modes to
the learning
experience of
students
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Rollout
Canvass/RFQ
of equipment
needed
Procurement
of equipment
Useracceptance
test
Development
team
Personnel
commitment
Implementation
checklist
User meetings
and
benchmarking
Development
team
Useracceptance
test
Development
team
Personnel
commitment
Implementation
checklist
User meetings
and
benchmarking
Development
team
Useracceptance
test
Development
team
Personnel
commitment
Implementation
checklist
Formal
quotation from
vendors
Purchase order
from academy
31 | P a g e
MIS104
C. IS IMPLEMENTATION STRATEGY
D. IS PHASING PLAN
Phasing of IS Development
ACADEMY MANAGEMENT SYSTEM
1.
2.
3.
4.
5.
6.
7.
8.
9.
E. INVESTMENT SUMMARY
Item
Hardware
Software to develop
IT Personnel Needed
IT Training needs
Others
Total
TGBTG
Amount
32 | P a g e
MIS104
F. GENERAL MILESTONE
TGBTG
33 | P a g e