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Assignment Front Sheet

Qualification

Unit Number and Title

Pearson BTEC Level 5 HND Diploma Business /


Pearson BTEC Level 5 HND Diploma in Hospitality
Management
Student Name

Unit 13: Personal and Professional Development

Assessor name

Nadine Gibson

Date of Issue

Completion date

27/01/2014

07/03/2014

Assignment title

Submitted on

Developing Personal and Professional Skills

Learning
Outcome

Learning
outcome

Assessment
criteria

LO1

Understand
how selfmanaged
learning can
enhance
lifelong
development

1.1
1.2

1.3

LO2

Student No.

Be able to
take
responsibility
for own
personal and
professional
development

2.1

2.2

2.3

In this assessment you will


have the opportunity to
present evidence that shows
you are able to
Evaluate approaches to selfmanaged learning
Propose ways in which
lifelong learning in personal
and professional
development context could
be encouraged
Evaluate the benefits of selfmanaged learning to the
individuals and organizations
Evaluate own current skills
and competencies against
professional standards and
organizational objectives
Identify own development
needs and the activities
required to meet them
Identify development
opportunities to meet current
and future defined needs

Task
No.

Evidence
(Page no)

1
1

1
2

2
2

2.4

LO3

Be able to
implement
and
continually
review own
personal and
professional
development

3.1

3.2

3.3

3.4

LO4

Be able to
demonstrate
acquired
interpersonal
and
transferable
skills

4.1

4.2

4.3

Devise a personal and


professional development
plan based on identified
needs
Discuss the process and
activities required to
implement the development
plan
Undertake and document
development activities as
planned
reflect critically on own
learning against original aims
and objectives set in the
development plan
Update the development plan
based on feedback &
evaluation
select solutions to work-base
problems

Communicate in a variety of
styles and appropriate
manner at various levels
Evaluate and use effective
time management strategies

Learner declaration
I certify that the work submitted for this assignment is my own and research sources are fully
acknowledged.

Student Signature:

Date:

In addition to the above PASS criteria, this assignment gives you the opportunity to submit evidence in order to achieve the following MERIT and
DISTINCTION grades.
Grade Descriptor

Indicative characteristic/s

Contextualisation

M1 Identify and apply strategies to find


appropriate solutions

effective judgements have been made

To achieve M1, you will need to make effective judgement about


factors/issues affecting your personal and professional
development. (Task 2)

an effective approach to study and research has


been applied

M2 Select/Design and apply


appropriate methods/techniques

appropriate learning methods/techniques have


been applied

M3 Present and communicate


appropriate findings

The communication is appropriate for familiar and


unfamiliar audiences and appropriate media have
been used.

D1 Use critical reflection to evaluate


own work and justify valid conclusions

conclusions have been arrived at through


synthesis of ideas and have been justified
Realistic improvements have been proposed
against defined characteristics for success

D2 Take responsibility for managing


and organising activities

D3 Demonstrate convergent/lateral and


creative thinking

activities have been managed

Problems have been solved

To achieve M2, you need to use suitable techniques and


methods to evaluate your skills, learning styles plan
(Task 1&2)
To achieve M3, your work will be presented in the appropriate
format (Task 1,2,3 &4)

To achieve D1, you will be able to discuss how your areas of


weaknesses may act as barriers to you achieving your personal
and professional goals.
You would discuss how you would overcome these barriers and
improve your skills and abilities. (Task 2&3)
To achieve D2, you will have to demonstrate an effective
approach to study and will have to meet the assignment
submission and achieve the unit assessment criteria. (Task
1,2,3,4)
To achieve D3, you will need to recommend, with justification,
how Star-Tel can address the customer service problems that
they are experiencing (Task 4)
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Assignment Brief
Unit Number and title

Unit 13: Personal and Professional Development

Qualification

Pearson BTEC Level 5 HND Diploma in Business / Pearson


BTEC Level 5 HND Diploma in Hospitality Management

Start Date

27/01/2014

Deadline

07/03/2014

Assessor

Nadine Gibson

Assignment title
Developing Personal and Professional Skills
Purpose of this assignment

This assignment requires you to demonstrate that you have a good knowledge and
understanding of personal and professional skills that are needed to promote future
personal and career development in an organizational setting. It also aims to develop
learners ability to organize, manage and practice a range of approaches to improve
their performance as self-directed learners in preparation for work or career
development.

Task 1 (LO 1: 1.1,1.2,1.3, and,M2,M3,D2)

(a) Explain what is meant by self-management learning. Discuss the benefits


of self-managed learning to individuals as well as organisations. Discuss
ways in which lifelong learning can take place both personally and
professionally.
(b) Briefly explain Honey and Mumford learning styles.
(c) Based on Honey and Mumford learning styles, identify, with justification
your preferred learning style. Students should use the Honey and
Mumford learning styles evaluation form provided to help them identify
their learning style. This form must be attached as an appendix. ( 500
words)

To achieve M2, you need to use suitable techniques and methods to evaluate your
skills, learning styles plan.
To achieve M3, your work will be presented in the appropriate format.
To achieve D2, you will have to demonstrate an effective approach to study and will
have to meet the assignment submission and achieve the unit assessment criteria.
Task 2 (LO2: 2.1,2.2,2.3 and M1,M2,M3,D1, D2)

(a) Carry out a Personal SWOT analysis in order to identify your key strengths
(qualities and skills), weaknesses, opportunities and threats.
(b) Conduct a Skills audit to determine your key skills and identify your skills
gap.
(c) Based on your personal SWOT analysis and Skill Audit, critically evaluate
how you may use your key strengths in your current or future job. Discuss
how your weaknesses may prevent you from achieving your goals and how
you would address these. ( 700 words)

To achieve M1, you will need to make effective judgement about factors/issues
affecting your personal and professional development.
To achieve M2, you need to use suitable techniques and methods to evaluate your
skills, learning styles plan.
To achieve M3, your work will be presented in the appropriate format.
To achieve D1, you will be able to discuss how your areas of weaknesses may act as
barriers to you achieving your personal and professional goals.

To achieve D2, you will have to demonstrate an effective approach to study and will
have to meet the assignment submission and achieve the unit assessment criteria.

Task 3 ( LO2: 2.4, LO3:3.1,3.2,3.3,3.4 and M3,D1.D2)


(a) Briefly explain your personal and career plans. Identify and list the key
skills required for your chosen career or educational goals.
(b) Set SMART objectives to reflect your personal and professional
development based on the needs identified in Task 2.
(c) Construct a Personal Development Plan to address your existing skills
gaps and develop the skills needed to meet your future career
aspirations. Provide evidence of achievement where possible.
(d) Critically reflect on your own learning against the aims and objectives set
out in your personal development plan.

Review and update your

development plan. ( 500-700 words)


To achieve M3, your work will be presented in the appropriate format.
To achieve D1, you will be able to discuss how your areas of weaknesses may act as
barriers to you achieving your personal and professional goals.
You would discuss how you would overcome these barriers and improve your skills
and abilities

To achieve D2, you will have to demonstrate an effective approach to study and will
have to meet the assignment submission and achieve the unit assessment criteria.

Task 4 ( LO4 :4.1,4,2,4,3 and M3,D2,D3)

(a)

Star-Tel is a busy 3 Star London hotel serving both business customer


and holiday-makers. The hotel recently received several emails from
guest expressing that they were unhappy with the length of time it takes
to check in and out of the hotel. In addition, guest felt that the level of
service at the reception was generally low. One customer stated that he
waited 15 minutes before a member of staff dealt with him. During that
time, of the two members of staff present, one dealt with a telephone
booking, while another was obviously gossiping with friends on her
mobile. Another customer complained that the staffs seem to have
difficulty processing her payment via credit card; in fact she was worried
that she might be charged several times for the same booking. As the
Front of Office Supervisor, you have been asked to investigate the matter
and propose ways in which the issues raised can be addressed. Your
investigation revealed the reception staff had to deal with email and
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telephone bookings as well as handling check-ins and check-outs. The


reception was currently under-staffed as one member of staff was on
holiday and another was off sick due to a recent accident.
You are required:
a)

Write a memo to your manager briefly explain the findings of your


investigation. Suggest ways to deal with the issues identified. Your
recommendation

should

including

strategy

for

effective

time

management.
b)

After discussing the issue, your manager asked you to email the
customers an apology and offer them a 25% discount on their next
booking.

To achieve M3, your work will be presented in the appropriate format.


To achieve D2, you will have to demonstrate an effective approach to study and will
have to meet the assignment submission and achieve the unit assessment criteria.
To achieve D3, you will need to recommend, with justification, how Star-Tel can
address the customer service problems that they are experiencing.

Evidence
Checklist
Task 1, 2,3,4

Task 1,2,& 3

Summary of evidence

Evidence presented

Learners are required to submit a


report/portfolio evaluating their skills,
learning styles and personal and
professional development.
Learner must also include their Skills audit,
Honey and Mumford Learning styles
questionnaire, evidence of achievement on
development objective completed on their
PDP.

Achievement Summary
Qualification

Pearson BTEC Level 5 HND


Business And Hospitality
Management

Unit Number
and title

Unit 13: Personal and Professional Development

Assessor
Name

Student Name

Nadine Gibson

Student No.

Criteria
Reference
LO1

To achieve the criteria the evidence must show that the


student is able to:

1.1

Evaluate approaches to self-managed learning

1.2

Propose ways in which lifelong learning in personal and


professional development context could be encouraged
Evaluate the benefits of self-managed learning to the
individuals and organizations

1.3

Achieved?
(tick)

LO2
2.1
2.2
2.3
2.4

Evaluate own current skills and competencies against


professional standards and organizational objectives
Identify own development needs and the activities required
to meet them
Identify development opportunities to meet current and
future defined needs
Devise a personal and professional development plan
based on identified needs

LO3
3.1
3.2
3.3
3.4

Discuss the process and activities required to implement the


development plan
Undertake and document development activities as planned
Reflect critically on own learning against original aims
and objectives set in the development plan
Update the development plan based on feedback &
evaluation

LO4
4.1

Select solutions to work-base problems

4.2

Communicate in a variety of styles and appropriate manner


at various levels
Evaluate and use effective time management strategies

4.3

Grade Descriptor

Achieved?
(tick)

Grade descriptor

M1 Indentify and apply


strategies to find appropriate
solutions

D1 Use critical reflection to


evaluate own work and justify
valid conclusions

M2 Select/Design and apply


appropriate
methods/techniques

D2 Take responsibility for


managing and organising
activities

M3 Present and
communicate appropriate
findings

D3 Demonstrate
convergent/lateral and
creative thinking

Achieved?
(tick)

10

Assignment Feedback

Formative Feedback: Assessor to Student

Action Plan

11

Summative feedback

Feedback: Student to Assessor

Assessor
Signature

Date

Student
Signature

Date

12

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