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Robyne Bentley Christie

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5221 Preston Square Loop
Glen Allen, VA 23059
(h) 804 747-3437
(c) 804 651-9529
Robynech1@verizon.net

Educational
and Medical
Care Related

Bon Secours Memorial School of Nursing, Richmond VA

Experience

license number 0001210969)

October 2013 to
present

Bon Secours St. Marys Hospital

Registered Nurse (Commonwealth of VA

Clinical Resource Manager

February 2011 to
October 2013

Chart review of all clinical documentation and results.


Assessment of patients and families for financial and medical needs.
Provide resources and arrange for services outside the acute hospital
setting with freedom of choice for vendors.
Document assessment information, services obtained, appointments
scheduled, etc.
Implemented process for interdisciplinary rounds to decrease length of
stay and readmission rates.

AT Home Care
Clinical Supervisor/Registered Nurse Case Manager

April 2008 to
December 2009

OASIS review of all documentation by clinicians prior to utilization


review with excellent feedback.
Managed the clinical team for patients in a designated territory and
collaborated across disciplines to achieve positive patient outcomes
within the regulations of home health.
Completed and managed workflow while multitasking in a timely
manner reaching a goal of 100% on time each month.
Worked as an RN case manager assessing patients, providing
physician ordered care, following protocols, working with all
disciplines, performing peer review evaluations, etc.

HCA Henrico Doctors Hospital-Forest

Registered Nurse Renal Care Unit (Telemetry)

Robyne Bentley Christie

January 2008 to
March 2008

VCU Health System

2005 to 2007

Registered Nurse Medical Respiratory Intensive Care Unit

Curriculum completed December 2007. (Magna Cum Laude)

Professional
Experience

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Completed transplant clinical rotation with a VCU/VA liver transplant


coordinator as a preceptor. Other clinical rotations completed through
BSMSON include Medical-Surgical; Neurological; Rehabilitation;
Dialysis; Mother/Infant; Psychiatric; Critical Care; Pediatric, and
Telemetry.
Earned designation of Certified Transplant Mentor offered through
Johns Hopkins Medical Institutes Comprehensive Transplant Center.
Participated in Panel Discussions on Incompatible Kidney Transplants
through Johns Hopkins Hospital.
Presented speeches and led discussion on various transplant related
topics.

Verizon, Richmond VA
Retired after 22 Years of Service. Positions held are listed
in chronological order.

1997 - 2001

Engineering Assistant, Network Operations Center

1994 1997

Provided network design and engineering telephone support for field


personnel involved in system design.
Managed unit workflow for 5 employees when requested by
immediate supervisor.

Central Office Technician, Special Services and Network Services Centers

Supervised network surveillance of telephone switches for


Washington-Metro area.
Tracked trouble analysis through on-going observation.
Implemented remedies based on problem assessment.
Assigned and managed workflow as requested by immediate
supervisor.

Robyne Bentley Christie

1990 1994

Services Technician

1983 1990

Interpreted trouble reports from business and residential telephone


customers.
Provided automated testing analysis to address stated problems.
Implemented field solutions and repair work.
Effectively addressed dissatisfied customers.
Managed difficult customers as a temporary supervisor as requested by
supervisors and managers.

Phone Center Forcing Clerk

1979-1980

Initiated orders for service request and provided support and solutions
to service issues as stated by customers.
Implemented solutions based on stated needs.
Tracked results of solutions to insure customer satisfaction.
Assigned and managed workflow as requested by immediate
supervisor.

Repair Service Attendant, Centralized Repair Service Attendant Bureau

1980 1982

Responded to computer dispatched telephone repair and installation


service orders on behalf of business and residential customers.
Interpreted and implemented solutions to restore telephone service.
Satisfied customer needs within deadlines.

Service Representative, Residence and Business Service Center

1982-1983

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Analyzed and developed reports of customer service traffic of all


stores in Central and Eastern Virginia.
Prepared management reports explaining scheduling solutions based
on traffic analysis.

Service Representative, Phone Center Store

Provided direct customer service telephone support.


Documented service order requests for telephones and related
equipment for residential customers.

Robyne Bentley Christie

Skills and
Training

Telephone Skills; Report Writing: Project Management: Interpretation and


Problem Solving Based on Technical Reports.

References

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Maintained superior working relationship with supervisors and peers


throughout Verizon career.
Managed inventories.
Completed Customer Service Training provided by Verizon.
Completed electricity and electronics certification provided by
Verizon.
Completed Pastoral and Congregational Care Training provided by
First Baptist Church
Completed Transplant Donor Mentor Training through Johns Hopkins
Hospital

Dr. Karl Koenig 804 673-2722


Dr. Robert White 804 560-0772
Susan Griffith, RN 804 276-3998

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