Muaiyad Al-baluchi

Oman, Muscat, and Qurom PO Box: 943, PC: 116

Mobil: +968-96120643

E-Mail: Muaiyad_Mohamed@yahoo.com

Education:
2013-2014:Majan college/University of Bedfordshire UK BA HONS ( General business
pathway ) Modules included :

Personal development ,employment ,and communication skills .

Organizational behavior .
Brand Management ,and innovation
Foundation to business strategy .
Research methods
Financial markets ,and institutions .
Project 1 and 2
Operations management.
Strategic management .
Management information systems.
Small business management.
International marketing.

2005-2006 Muscat College / Starling University UK

HND (Diploma in Business administration, and information management
Modules included:

Human resource management

Marking

Communication skills
Business statistics
Customer care
Working with people and team.
Using financial account statement.
Office administration.
Micro-economics.
Using information technology in Business .
Business law

Ruwi High school Graduate 2003-2004

Customer service and personal development courses:

Induction Course
Consumer Banking Products Training
Prevention of Money Laundering
Computer Security and Control
Customer Service
On-the-Job Training in the Head Office Dept. 01 April 06
Call Center Training
Core Banking System (T24)-Go-Live Phase
Performance Management System
Presentation Skills
Card Fraud & Fraud Monitoring
The Business of Fraud Risk Management Practices

Work experience:

Bank Muscat ( 2007 To present)

2009 Present: Team Leader /Group Leader: the Main responsibility entails planning,
organizing and controlling the activities of the team including management of the staff and other
resources to yield the best results in a cost-effective manner. This role requires continuous
monitoring of the team productivity and effectiveness.

2009-2008: Call center solution Team member responsible for all call center back office
executive activities

including customer requests handling , Call evaluation , and reports

formulation (MIS , Reconciliation).

2008 2007: Phone banker :Responsible for customer support services over the phone and
promoting available alternate channels to all the retail banking customers of the bank across all
the retail assets, liabilities and payment products of the bank.

Interests:
Reading non-fiction books and Music ,