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    13 different skills that help people be better active listeners. You do not have to become adept at each of these skills, but the more you do, the better you'll be. The more you practice these skills, the more you'll find yourself listening better.

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    13 different skills that help people be better active listeners. You do not have to become adept at each of these skills, but the more you do, the better you'll be. The more you practice these skills, the more you'll find yourself listening better.

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    © All Rights Reserved
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    45 views4 pages

    Activelisteningskills

    Uploaded by

    api-250295080
    13 different skills that help people be better active listeners. You do not have to become adept at each of these skills, but the more you do, the better you'll be. The more you practice these skills, the more you'll find yourself listening better.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 4

    13StepstoBetterActiveListeningSkills

    Belowyouwillfind13differentskillsthathelppeoplebebetteractivelisteners.Youdonothavetobecome
    adeptateachoftheseskillstobeagoodactivelistener,butthemoreyoudo,thebetteryoullbe.Ifyoueven
    justuse3or4oftheseskills,youwillfindyourselflisteningandhearingmoreofwhatanotherpersonissaying
    toyou.
    1.Restating
    Toshowyouarelistening,repeateverysooftenwhatyouthinkthepersonsaidnotbyparroting,butby
    paraphrasingwhatyouheardinyourownwords.Forexample,LetsseeifImclearaboutthis...
    2.Summarizing
    Bringtogetherthefactsandpiecesoftheproblemtocheckunderstandingforexample,Soitsoundstome
    asif...Or,Isthatit?
    3.Minimalencouragers
    Usebrief,positivepromptstokeeptheconversationgoingandshowyouarelisteningforexample,
    ummhmmm,Oh?Iunderstand,Then?And?
    4.Reflecting
    Insteadofjustrepeating,reflectthespeakerswordsintermsoffeelingsforexample,Thisseemsreally
    importanttoyou...
    5.Givingfeedback
    Letthepersonknowwhatyourinitialthoughtsareonthesituation.Sharepertinentinformation,observations,
    insights,andexperiences.Thenlistencarefullytoconfirm.
    6.Emotionlabeling
    Puttingfeelingsintowordswilloftenhelpapersontoseethingsmoreobjectively.Tohelpthepersonbegin,
    usedooropenersforexample,Imsensingthatyourefeelingfrustrated...worried...anxious...

    7.Probing
    Askquestionstodrawthepersonoutandgetdeeperandmoremeaningfulinformationforexample,What
    doyouthinkwouldhappenifyou...?
    8.Validation
    Acknowledgetheindividualsproblems,issues,andfeelings.Listenopenlyandwithempathy,andrespondin
    aninterestedwayforexample,Iappreciateyourwillingnesstotalkaboutsuchadifficultissue...
    9.Effectivepause
    Deliberatelypauseatkeypointsforemphasis.Thiswilltellthepersonyouaresayingsomethingthatisvery
    importanttothem.
    10.Silence
    Allowforcomfortablesilencestoslowdowntheexchange.Giveapersontimetothinkaswellastalk.Silence
    canalsobeveryhelpfulindiffusinganunproductiveinteraction.
    11.Imessages
    ByusingIinyourstatements,youfocusontheproblemnottheperson.AnImessageletsthepersonknow
    whatyoufeelandwhyforexample,Iknowyouhavealottosay,butIneedto...
    12.Redirecting
    Ifsomeoneisshowingsignsofbeingoverlyaggressive,agitated,orangry,thisisthetimetoshiftthe
    discussiontoanothertopic.
    13.Consequences
    Partofthefeedbackmayinvolvetalkingaboutthepossibleconsequencesofinaction.Takeyourcuesfrom
    whatthepersonissayingforexample,Whathappenedthelasttimeyoustoppedtakingthemedicineyour
    doctorprescribed?

    7CommunicationBlockers
    Theseroadblockstocommunicationcanstopcommunicationdeadinitstracks:
    1.Whyquestions.Theytendtomakepeopledefensive.
    2.Quickreassurance,sayingthingslike,Dontworryaboutthat.
    3.AdvisingIthinkthebestthingforyouistomovetoassistedliving.
    4.Diggingforinformationandforcingsomeonetotalkaboutsomethingtheywouldrathernottalkabout.
    5.PatronizingYoupoorthing,Iknowjusthowyoufeel.
    6.PreachingYoushould...Or,Youshouldnt...
    7.InterruptingShowsyouarentinterestedinwhatsomeoneissaying.

    5SimpleConversationCourtesies
    1.Excuseme
    2.Pardonme.
    3.Onemomentplease
    4.Letstalkaboutsolutions.
    5.MayIsuggestsomething?

    TheArtofQuestioning
    Thefourmaintypesofquestionsare:

    1.LeadingQuestions
    Forexample,Wouldyouliketotalkaboutit?Whathappenedthen?Couldyoutellmemore?
    2.OpenendedQuestions
    Useopenendedquestionstoexpandthediscussionforexample,leadwith:How?What?Where?Who?
    Which?
    3.ClosedendedQuestions
    Useclosedendedquestionstopromptforspecificsforexample,leadwith:Is?Are?Do?Did?Can?Could?
    Would?
    4.ReflectiveQuestions
    Canhelppeopleunderstandmoreaboutwhattheysaidforexample,someonetellsyou,ImworriedIwont
    remember...ReflectiveQ:Itsoundslikeyouwouldlikesomehelpremembering?

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