8/21/2015

Departemen Teknik Industri - ITB

TI-3221 PENGENDALIAN KUALITAS STATISTIK

APTI-7c

MODEL MANAJEMEN
MUTU

LD/SEM II-04/05

Departemen Teknik Industri - ITB

TI-3221 PENGENDALIAN KUALITAS STATISTIK

QUALITY MANAGEMENT FRAMEWORK

Sistem Evaluasi Diri
Analisa
Pengukuran
Kinerja

Sasaran dan
Visi
Organisasi

Umpan Balik

Benchmarking
Misi

Faktor Kritis
untuk Sukses

Proses
kritis

Visualisasi
Proses Ideal

Analisis Gap
Evaluasi Diri

ISO 9000

Proses
Analisa

Business Process
Re-engineering

Identifikasi
Kesempatan
untuk Perbaikan

Apakah
dibutuhkan
terobosan

Proses
Pengukuran

Tool of TQM

Perbaikan Incremental

Investasi SDM

LD/SEM II-04/05

Kebutuhan Pengembangan SDM

Pendidikan, Pelatihan dan Pengembangan

8/21/2015

Departemen Teknik Industri - ITB

TI-3221 PENGENDALIAN KUALITAS STATISTIK

MODEL MANAJEMEN KUALITAS

ISO 9000
Deming Prize Model
Malcolm Baldrige Award
EFQM

LD/SEM II-04/05

Departemen Teknik Industri - ITB

TI-3221 PENGENDALIAN KUALITAS STATISTIK

ISO 9000

Quality management (system) structure

Management Responsibility
Resource Management
Supplier

Input

Process Management
Processes
Output

Customer

Actions of measurement, evaluation, and improvement

A
D

LD/SEM II-04/05

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Departemen Teknik Industri - ITB

TI-3221 PENGENDALIAN KUALITAS STATISTIK

ISO 9000

Management responsibility
Commitment
Customer oriented
Quality policy
Planning
Responsibility, authority & communication
Management review

LD/SEM II-04/05

Departemen Teknik Industri - ITB

TI-3221 PENGENDALIAN KUALITAS STATISTIK

ISO 9000

Resource management
Availability
Human resource
Infrastructure
Work environment

LD/SEM II-04/05

8/21/2015

Departemen Teknik Industri - ITB

TI-3221 PENGENDALIAN KUALITAS STATISTIK

ISO 9000

Product realisation
Planning
Customer process
Design & development
Purchasing
Production & services
Control, monitoring & measurement tools

LD/SEM II-04/05

Departemen Teknik Industri - ITB

TI-3221 PENGENDALIAN KUALITAS STATISTIK

ISO 9000

Measurement, evaluation and improvement

Monitoring & measurement
Control of non-conformance
Data analysis
Improvement

LD/SEM II-04/05

8/21/2015

Departemen Teknik Industri - ITB

TI-3221 PENGENDALIAN KUALITAS STATISTIK

Deming Prize & Japan Quality Award

Japan Union of Scientist & Engineer

(JUSE) memberikan Deming Prize Award
(sejak 1951) untuk individual dan
organisasi yang memiliki kontribusi pada
pengembangan kualitas.
Japan Productivity Center for SocioEconomic Development (JPC-SED)
mengambil inisiatif untuk Japan Quality
Aaward sejak 1995.

LD/SEM II-04/05

Departemen Teknik Industri - ITB

TI-3221 PENGENDALIAN KUALITAS STATISTIK

Deming Prize Award

Organization &
Administration
Corporate
Policy

Implementation

Result

Education &
Extension
Future Plans

LD/SEM II-04/05

10

8/21/2015

Departemen Teknik Industri - ITB

TI-3221 PENGENDALIAN KUALITAS STATISTIK

The Japan Quality Award Framework

2 Understanding
and
Interaction
with
Customers
& Markets
2 Understanding
and
Interaction
with
Customers
& Markets

3 Strategic
Planning
And Deployment
Business
Overview

1
Management
Vision and
Leadership

7
Results of
Enterprise
Activities

4 Human
Resource
Management and
Learning
Environment

8
Customer
Satisfaction

5 Process
Management

6 Sharing and Utilization of Information

COPYRIGHT: JPC-SED (2001), www.jpc-sed.or.jp/eng/
11

LD/SEM II-04/05

Departemen Teknik Industri - ITB

TI-3221 PENGENDALIAN KUALITAS STATISTIK

The Malcolm Baldrige National Quality Award

MBNQA is an annual U.S. national

quality award created by public law in
1987.

LD/SEM II-04/05

12

8/21/2015

Departemen Teknik Industri - ITB

MBNQA Framework

TI-3221 PENGENDALIAN KUALITAS STATISTIK

Organizational Profile:
Environment, Relationships, and Challenges

2
2
Strategic
Strategic
Planning
Planning
11
Leadership
Leadership

5
Human
5 Human
Resource
Resource
Focus
Focus

66
33 Customer
Customer
Process
and
Process
and
Management
Market
Management
Market
Focus
Focus
44 Information
Information and
and Analysis
Analysis

77
Business
Business
Results
Results

COPYRIGHT: NIST (2001), www.quality.nist.gov

13

LD/SEM II-04/05

Departemen Teknik Industri - ITB

TI-3221 PENGENDALIAN KUALITAS STATISTIK

The European Quality Award

In 1991 the European Quality Award was established

and administered by the European Foundation for
Quality Management (EFQM) to recognize companies
with the highest level of commitment to quality in
Europe
The EFQM Model for Business
Excellence is used by European
organizations to assess the
concepts of TQM

LD/SEM II-04/05

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Departemen Teknik Industri - ITB

TI-3221 PENGENDALIAN KUALITAS STATISTIK

The EFQM Excellence Model

INNOVATION AND LEARNING

PEOPLE

PEOPLE
PEOPLE(9%)

LEADERSHIP
LEADERSHIP
(10%)

POLICY &

POLICY & STRATEGY

STRATEGY
(8%)

PEOPLE RESULTS
RESULTS
(9%)

PROCESSES
PROCESSES

CUSTOMER

CUSTOMER
RESULTS
RESULTS
(20%)

(14%)

KEY
KEY
PERFORMANCE
PERFORMANCE
RESULTS
RESULTS
(15%)

PARTNERSHIPS &
PARTNERSHIPS
RESOURCES AND

SOCIETY RESULTS
SOCIETY RESULTS
(6%)

RESOURCES (9%)

ENABLERS

RESULTS

COPYRIGHT: EFQM (2001), www.efqm.org

15

LD/SEM II-04/05

Departemen Teknik Industri - ITB

TI-3221 PENGENDALIAN KUALITAS STATISTIK

The European Quality Award

Product oriented

Production
(process and
inspection)

LD/SEM II-04/05

Customer
specification

Business result

16

8/21/2015

Departemen Teknik Industri - ITB

TI-3221 PENGENDALIAN KUALITAS STATISTIK

The European Quality Award

Process oriented

Strategy

Process
control

(operational)

(monitoring

Resources
management

Customer
specification

and
adjustment)

Business result

17

LD/SEM II-04/05

Departemen Teknik Industri - ITB

TI-3221 PENGENDALIAN KUALITAS STATISTIK

The European Quality Award

System oriented

Reward
system

Leadership

People
management
Policy and
strategy
Resources
management

LD/SEM II-04/05

Process
management

Customer
satisfaction

Business result

18

8/21/2015

Departemen Teknik Industri - ITB

TI-3221 PENGENDALIAN KUALITAS STATISTIK

The European Quality Award

Chain oriented
People
management

Policy and
strategy

People
satisfaction
Process
management

Resources
management

Customer
satisfaction
CustomerSuppliers
relations

Business result

Leadership

19

LD/SEM II-04/05

Departemen Teknik Industri - ITB

TI-3221 PENGENDALIAN KUALITAS STATISTIK

The European Quality Award

Total Quality Management oriented

Leadership

People
management
Policy and
strategy
Resources
management
Enabler

LD/SEM II-04/05

People
satisfaction
Process
management

Customer
satisfaction
Impact on
society

Business result

Result

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8/21/2015

Departemen Teknik Industri - ITB

TI-3221 PENGENDALIAN KUALITAS STATISTIK

The European Quality Award Assessment

Contoh: Indonesian manufacturing firms

P rocess management
5

Leadership

Reseource management

3
2

Policy and strategy

People management

People satisfaction

C ase 1 MEC
C ase 2 HEC
C ase 3 AAC

Business result

Customer satisfaction

Impact on society

21

LD/SEM II-04/05

Departemen Teknik Industri - ITB

TI-3221 PENGENDALIAN KUALITAS STATISTIK

The European Quality Award Assessment

Kepemimpinan Fase I:
Fase II:
Berorientasi Berorientasi
produk
proses

Fase III: Fase IV:

Berorientasi Berorientasi
sistem
rantai

Fase V:
Berorientasi
kualitas total

a. Komitmen
manajerial

Manajemen
mengambil
tindakan
pencegahan
berdasar
kecenderungan
perkembangan

Manajemen
secara
nyata
mempromosikan
kualitas
masyarakat

LD/SEM II-04/05

Manajemen
Manajemen
berpartisipasi
secara aktif dalam
tim
ikut
serta perbaikan kualitas
dalam
pemecahan
masalah
Karyawan
senantiasi
diarahkan
Manajemen
perhatiannya pada
berorientasi
pentingnya
pada kegiatan pengendalian
operational
kualitas
dan individual

Terjalin
hubungan personal
dengan
para
pelanggan utama
dalam
rangka
inisiasi perbaikan
dan inovasi yang
saling
menguntungkan
Manajemen (win-win)
mendapat
Melakukan hal
pelatihan
yang sama seperti
manajemen
di atas dengan
kualitas.
pemasok

Manajemen
memberi jaminan
bahwa
proses
perbaikan
yang
berkesinambungan
tertanam
dalam
organisasi

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8/21/2015

Departemen Teknik Industri - ITB

TI-3221 PENGENDALIAN KUALITAS STATISTIK

Research on factors of quality management model

Reference: Porter L., & Tanner, S., 1996, Assessing Business Excellence, Butterworth Heinemann,
Singapore.

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LD/SEM II-04/05

Departemen Teknik Industri - ITB

TI-3221 PENGENDALIAN KUALITAS STATISTIK

Research on factors of quality management model

Reference: Porter L., & Tanner, S., 1996, Assessing Business Excellence, Butterworth Heinemann,
Singapore.

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Departemen Teknik Industri - ITB

TI-3221 PENGENDALIAN KUALITAS STATISTIK

Research on factors of quality management model

Reference: K. C. Tan and C. S. Lim (1999) A detailed trends analysis of national quality awards
worldwide Total Quality Management, Vol. 11 Issue 8, pp. 1065 1080

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