Paul McConkie

2860 W. 3875 S. West Valley City, UT 84119

Phone: (801) 598-3151 PaulMcConkie@Comcast.net

OBJECTIVE
To obtain a career position where my professional business experience, strong organizational and analytical
skills, and ability to work effectively with others can be utilized and further developed to achieve company and
personal success.

QUALIFICATIONS
Experience
Fourteen years of office/call center experience.
Build positive customer experiences; analyze, calculate, and propose client solutions; and research
and develop new/more effective procedures.
Three years of management/supervisory experience (up to 15 employees).
Identify, propose, forecast, staff, and manage a new department; facilitate team meetings and
brain-storming/problem solving sessions; appropriately manage conflicts; and provide positive
mentoring/performance evaluations.
Six years of owning/operating a home remodeling business.
Budget, plan, staff, schedule, and manage assets.
Professional Skills

Self-motivated, assertive, and can quickly learn new procedures and methods.
Productive with or without supervision; accurately follows directions, both oral and written.
Able to work under pressure and meet deadlines through organization and efficiency.
Propensity for knowledge and an aptitude for training.

Interpersonal and Teamwork Skills

Work effectively in a team with diverse groups of people, both as a leader and teammate.
Developed and facilitated team meetings, training briefs, and skill transfer sessions.
Professional communication skills, both oral and written.
Quickly promoted to specialty departments (Mentor Programs, Training and Escalations).
Dependable, honest, and personable.

Computer Skills

Competent in Quickbooks Pro.

Proficient in MS Office suite, including Word, Excel, Power Point, and Outlook.
Created and maintained Excel documents to monitor progress, statistics, and inventory.
Able to quickly learn and effectively utilize new software applications with ease.

EDUCATION
Salt Lake Community College
Pursuing Degree in Business
Accounting Essentials Certificate
Related Courses:
Acctg. Info. Systems (QuickBooks/Payroll)
Computer Essentials (Microsoft Office)
Business Computer Proficiency (Excel & Access)
(Bus. Comp. Prof. scheduled Spring 2016)

Granger High School

Focuses in Drafting & Accounting

2013 - Present
Current GPA 3.4
May 2016 (projected)
Intermediate Acctg. I
Financial Acctg. I & II
Managerial Acctg.
Federal Income Tax
Graduated 1997

Paul McConkie

2860 W. 3875 S. West Valley City, UT 84119

Phone: (801) 598-3151 PaulMcConkie@Comcast.net

EMPLOYMENT
Academy Mortgage
1220 E. 7800 S.
Sandy, UT 84094

Appraisal Management Team

June 2015 to Present
(801) 233-3700

Select Portfolio Servicing, Inc.

3902 S. State St.
Salt Lake City, UT 84115

Loan Servicing Representative

July 2012 to June 2015
(801) 594-6000

ebay Inc.
173 Election Rd.
Draper, UT 84020

Customer Service Representative

March 2011 to October 2011
(801) 545-1800

J L Gibson Company
535 E. Center St.
Bountiful, UT 84010

Field Service Lead

June 2009 to January 2011
(801) 808-2837

McConkie Homes
2860 W. 3875 S.
West Valley City, UT 84119

Owner, Manager, & Operator

December 2006 to March 2012
(801) 598-3151

Verizon Wireless
2878 W. Corporate Parkway Blvd
West Valley City, UT 84120

Team Leader Customer Service

December 2002 to November 2008
(800) 367-5690

XO Communications
8871 Sandy Parkway
Sandy, UT 84070

Supervisor & Trainer

March 2000 to June 2002
(801) 983-1600

Delta Airlines
Salt Lake City, UT

Team Leader - Customer Service

1999 to 2000

Amsco Windows
Salt Lake City, UT

Warehouse Inventory Manager

1998 to 1999

REFERENCES
Shauna Hatfield
Salt Lake Community College
(801) 554-4780

Robin Ward
Jordan High School
(801) 598-0031

Jeff Gibson
J L Gibson Co.
(801) 808-2837