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Mr Erik Ribsskog Our ref: 551841

Flat 3
5 Leather Lane 19th April 2010
Liverpool
Merseyside
L2 2AE

Dear Mr Ribsskog

COMPLAINT ABOUT SCOTTISH POWER

Thank you for your e-mail response to the letter from one of my Senior Enquiry Officers, Kevin
Gleave.

You have requested confirmation that the information provided by Mr Gleave is


correct.

I appreciate that you may want each element of your complaint to be documented on individual
Energy Ombudsman complaint forms as you have five separate complaints ongoing with
Scottish Power. However, as previously advised and having re reviewed your original
correspondence it does appear that each element of your complaint is related to, and is as a
consequence of, the issue which started in July 2009. As a result, we would investigate this as
one complaint. The Investigating Officer will take into consideration all five elements of your
complaint by referencing the information you have already provided.

Before we can investigate your complaint we will need you to sign and return the amended
complaints form dated 25 March. Failure to return this will result in your complaint being closed
by the Energy Ombudsman.

Please quote the reference at the top of this letter in any future correspondence.

Yours sincerely

Karen Swindells
Enquiry Manager

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