Submitted to:

GIFT University

Mr. SULEMAN ANWAR

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Group
Member’s Profile

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Acknowledgment

We are thankful to Our Great Allah, who

made us, and our parents who, guides us at
every step of our life, and by the help of them
we are today studying at the prestigious
institution GIFT University Gujranwala, by our
respected teacher Mr. SULEMAN ANWAR.

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Table of Contents

• Acknowledgment 04
• Executive summary 05
• Introduction 07
• History of Telenor in Pakistan 09
• Vision, goals 11
• Core values 12
• Telenor’s management 13
• Corporate governance 16
• The Telenor Brand 17
• HRM 19
• Why Telenor 20
• Recruitment 21
• Selection 22
• Current Jobs at Telenor 23
• Compensating our people 29
• Creating a healthy and safe working environment 30
• Developing our people 31
• Employee Training 32
• Human capital at Telenor 33

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Executive Summary

This project is about Telenor; introduction, history of Telenor, their Management team. It
represents Telenor’s HRM i.e.

 Recruitment
 Selection
 Performance appraisals
 Training criteria.

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Introduction

History:
Telenor's history and background are in many ways also the history and
background of the Norwegian people. For over 150 years, telecommunications has played
a vital part in the development of modern Norwegian society. As the incumbent provider,
Telenor has been the driving force in the development of a highly sophisticated home
market and is now one of the largest mobile operators worldwide.

The introduction of the telephone:

The years of 1855 to 1920 was a pioneering period in the history of Norwegian
telecommunications. During two generations, the Norwegian society experienced the
introduction of three new means of communications: the telegraph in the years of 1850,
the telephone around 1880 and wireless telegraphy – radiotelegraphy – at the turn of the
century. The spread and use of telecommunication was modest compared to later periods,
but as entirely new features they received a fair amount of attention.

Pioneer in mobile communications

Telenor is a pioneer in mobile communications. Manual mobile telephony

services were introduced in Norway in 1966, as a forerunner to the automatic NMT
system, which appeared in 1981. Its digital successor, GSM, was introduced in 1993, and
third generation mobile network, UMTS, was launched for commercial use in 2004.

Norwegian telecom becomes a public corporation

In 1994, Norwegian Telecom was established as a public corporation. One year

later, it changed its name to Telenor. In December 2000, Telenor was partly privatized
and listed on the stock exchange.

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…and expands internationally

Telenor has undergone momentous change as a group – from being a strong,
national operator with significant international holdings to be coming an international,
world-class provider of mobile communications services.

Telenor now has mobile operations in 12 markets around the world, many of which are
seeing high growth. In each of these markets we will drive towards greater
competitiveness, building on the much strength we have forged during our more than 150
years of history and on our international experience.

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History of Telenor in Pakistan

Telenor acquired the license for providing GSM services in Pakistan in April
2004, and has launched its services commercially in Islamabad, Rawalpindi and Karachi
on March 15, 2005. The official opening was held in Islamabad with the President of
Pakistan General Pervez Musharraf as the guest of honor and a Telenor delegation headed
by CEO Telenor Jon Fredrik Baksaas. On March 23, 2005 Telenor started its services in
Lahore, Faisalabad and Hyderabad. Telenor will be launching its services in other cities
as per the roll out plan. Telenor acquired the license for providing GSM services in
Pakistan in April 2004, and has launched its services commercially in Islamabad,
Rawalpindi and Karachi on March 15, 2005. The official opening was held in Islamabad
with the President of Pakistan General Pervez Musharraf as the guest of honor and a
Telenor delegation headed by CEO Telenor Jon Fredrik Baksaas. On March 23, 2005
Telenor started its services in Lahore, Faisalabad and Hyderabad.

Telenor has its corporate headquarters in Islamabad, with regional offices in Karachi and
Lahore.

The license terms stipulate that by year 4, Telenor will cover 70% of Pakistan's 297
administrative Tehsil headquarters. Telenor will fulfill the license requirements and
provide superior quality coverage.

Telenor is proud to build mobile communication infrastructure in Pakistan and looks

forward to combining its experience in mobile technology with the local Pakistani high
level of competence. Telenor’s primary aim is to offer top quality mobile services and
promote healthy competition in the mobile market.

The company has covered several milestones over the past eleven months and grown in a
number of directions.

Telenor has successfully signed interconnect agreements with all four incumbents during
December 2004, allowing its subscribers to exchange voice and data with subscribers on
all active mobile networks including Paktel, Instaphone ,Ufone, Mobilink and Warid.

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Upon the successful set up of our LDI unit, Tore Johnsen CEO and President of Telenor
Pakistan, and Kjell Nordbo, CTO, made the first official TP international call to Norway
on January 27.

In addition to recruiting hundreds of people, Telenor established its Call Center on

January 28 in Lahore.

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Vision

Vision

Our vision is simple: we exist to help our customers get the full benefit of communication
services in their daily lives.

The key to achieve this vision is a mindset where every one of us works together; making
it easy to buy and use our services; delivering on our promises; being respectful to
differences; inspiring people to find new ways.

Get this right and Telenor will be a driving force in modern communication and customer
satisfaction.

We’re here to help!

Goals

Telenor's main goal is to create value for shareholders through the serving of customers,
employees, partners and the general public interest.

In a long-term perspective, a strong market and customer focus, as well as a strong

commitment to our employees and to society, will provide the best platform for creating
incremental value.

Values shall be created through profitable and robust growth. Such growth
shall be based on the development of solutions that simplify the use of, and
strengthen the usefulness of, advanced communications technology. Telenor
shall contribute to give customers greater freedom of choice and more
options. Telenor's solutions shall simplify people's workday, make
businesses and activities more efficient, and increase their competitive
powers.

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Core values

Telenor's three core values shall be at the heart of and governing the conduct of our
employees - internally and externally:

Dynamic

Being dynamic means having insight and active involvement, coupled with a capacity for
implementation.

Innovative

Being innovative means continuously being on the lookout for new opportunities for
development and growth.

Responsible

Being responsible means raising realistic expectations, deliver as promised and stay
committed to the society which our group is part of.

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Telenor’s Management

TORE JOHNSEN

CEO & President

With over 30 years experience working at Telenor, Tore has spent a

considerable amount of time on international assignments for the company including
Europe, Central Asia and Asia. His most recent position in Asia was heading Digi (as
CEO), Telenor’s Malaysian mobile company. Tore took over as CEO of Telenor Pakistan
in August 2004. He has Masters in Electronics from the University of Technology,
Trondheim, Norway.

FRODE ASMUL

VP HR, Admin & Security

Frode has 14 years experience with Human Resource and Organizational Development.
He has been associated with Telenor for the last four years. A Masters in Philosophy,
Logic and Ethics, Frode was also a commissioned officer in the Norwegian Army.

HELGE DIETRICHSON

VP Communication

Helge supervises external relations, PR and media affairs for Telenor

Pakistan. Having spent 12 years with Telenor, Helge brings tremendous
experience to Pakistan associated with the Mobile division for the last five, with previous
assignments in Bangladesh, Singapore and Telenor Asia. A PhD in Theology from the
University of Oslo, Helge’s diverse career spans seven years as a TV anchorman in
addition to serving as a Pastor at the Church of Norway.

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BJORN TAALE SANDBERG

VP/CMO Commercial Division

Bjorn has spent a decade in the Telecom sector, five of which were
dedicated specifically to mobile. Before joining Telenor Pakistan, he
was heading the Group Products and Marketing function at the Telenor
headquarters in Oslo. He is a double Masters, having degrees in Science (University of
Oslo) and Management from Oslo Business School.

IRFAN WAHAB KHAN

EVP Corporate & Regulatory Affairs

Irfan heads the Corporate & Regulatory Affair Division at Telenor

Pakistan. He has extensive international experience in mobile cellular industry and has
worked at Orange UK, T-Mobile USA, Telecordia Technologies in USA & Saudi Arabia,
Nortel Networks in Pakistan, Ericsson in the Philippines, and the Ministry of IT &
Telecom, Pakistan. He holds the distinctions of having served as a Director on PTCL’s
Board and Vice Chairman of GSM Alliance, North America. Irfan holds a Bachelors
degree in Electrical Engineering from University of Engineering and Technology,
Lahore, and a Masters degree in Mobile Communications from University of
Westminster where he was also awarded “Student of the Year”. In his spare time, he
enjoys golf, tennis and traveling.

STEFAN CARLSSON

VP/CFO Finance Division

Stefan comes from the CFO position in Telenor’s Swedish mobile
operation in addition to spending four years in Banking and three in
Mobile. He is a Master of Finance & Accounting from Uppsala University, Sweden.

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KHALID SHEHZAD

VP/CIO IT Division

Khalid has worked extensively with the international telecom sector

including stints with Motorola, Millicom, AT&T Wireless, Western Wireless, Ufone and
Celtel Int. He has the distinction of being noted as IT Director of the Year for Western
Wireless International in 2000 and Employee of the Year within Millicom International in
1996. Khalid has done his Bachelors at UCLA and has a BS in Computer Science and an
MBA from IBA, Karachi.

KJELL NORDBO

VP/CTO Technical Division

Kjell has more than 25 years telecommunications experience in technical

expert positions as well as in management positions within the Telenor Group. Kjell joins
Telenor Pakistan after a 4.5 year assignment as CTO in Kyivstar, one of the major mobile
operators in Ukraine. He has also gained experience from mobile operations in Greece,
Ireland, and Russia. Kjell is a Master of Science from the Technical University of
Trondheim, Norway.

KURT SEVERINSEN

VP/CPO Procurement

Kurt has been associated with the international logistics and purchasing
industry for the past 24 years, 15 at the managerial level. He joined
Telenor Pakistan after serving as VP of Purchasing and Logistics in Sonofon, Telenor’s
Danish mobile operation, where he built the unit from the ground up and headed a
number of successful international procurement projects for the group. He has also
worked as Director of Logistics in the Nordic Region of UK-based United Biscuits. He
has shipping education from The East Asiatic Company, Copenhagen, a diploma from the
Copenhagen Business Academy in Purchasing and Logistics, and many individual
courses from European Institute of Purchasing Management from France.

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Corporate governance
Telenor's principles of corporate governance shall secure shareholder values, a
positive and robust corporate culture and a good reputation. Telenor has clearly set out its
value base through the vision "Telenor - ideas that simplify", in combination with the
core values dynamic, innovative and responsible. In accordance with these core values,
Telenor has devised new Codes of Conduct.
Telenor's principles of corporate governance are primarily based on the various public
regulations and guidelines that Telenor is subject to. As a Norwegian and international
group, Telenor is subject to Norwegian law and the legislation of the countries in which
operations are carried out.
Furthermore, as Telenor is listed on the Oslo Stock Exchange it is also subject to
regulations relating to the stock exchange. Being listed on NASDAQ entails an obligation
to uphold legislation relating to stocks and shares in the US, including the Sarbanes-
Oxley Act and NASDAQ’s own regulations.
The complete body of public regulations also contains more general requirements
for operations, as well as a number of rules relating to good corporate governance.
Special references are made to company, accounting and stock exchange regulations and
guidelines that include requirements for the organization of the operations, management
principles, financial reporting, company law responsibilities and information to the
market etc.
Telenor's principles of corporate governance are further inspired by the national
Norwegian recommendation for good corporate governance of 11 December 2003.
Additionally, Telenor has drawn up internal regulations for corporate governance
and created functions to ensure that Telenor's values and objectives are upheld in line
with these principles. The internal regulations are not intended to provide exhaustive
regulation of Telenor's requirements and principles of corporate governance, but to
supplement the prevailing legal framework. The external and internal regulations and
guidelines combined provide Telenor with a solid foundation for the proper management
of the company and for developing a positive and robust corporate culture.

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The new Telenor brand articulates this ambition and our new logo is a symbol of
movement and change – our continuous evolution to enable people to communicate
better.
The whole Telenor group is committed to our brand promise. We want to make it easy for
customers to get what they want, when they want it. We will keep promises and deliver
what we say. We will innovate to deliver fresh ideas, and as a global player we respect
our customers and their local cultures wherever we operate. Across all markets where
Telenor has a presence, the Telenor group is united to help our customers get the full
benefit of communication services in their daily lives. In simple words, we’re here to help

The Brand

At the heart of our new brand is a new logo. It’s a symbol of balance, movement and
change. It represents our philosophy of innovation and democratic process and takes its
inspiration from Scandinavia’s long history of design inspired by nature.

Of course a brand is much more than just a logo – it’s a set of ideas, a way of doing
things and measure of behavior.

Of course in many ways Telenor already stands out. We have shown impressive growth
and an increasingly international focus, particularly in new growing markets but we can
go – and need to go – much, much further.

“Our aim is to be the trusted mobile service provider for the Pakistani customer”
Within one year of operations Telenor Pakistan today is the fastest growing network in
the country with a rich portfolio of products and services. We have edge of introducing
products which are industry first and provided consumers with more and more convenient
options of communication.

Our brand is truly customer centric. We believe in understanding our customer’s needs
which have changed and are changing constantly therefore continuously driving us to
innovate in terms of our products and services.

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Global Perspective

Telenor has decided to change worldwide. Why? Because our customers have changed,
our markets have changed and the world has changed. Standing still is not an option. The
last fifteen years have seen a huge growth in mobile network coverage and an equally
rapid evolution of customer requirements. During the last decade, on a global level,
Telenor has witnessed a massive growth in subscriptions, intense competitive pressure
and an ever increasing focus on price. Today our customers’ needs vary dramatically
according to local market conditions hence the need to change along with them.

Telenor brand

o Visual Identity
o TV Commercial
o Billboards
o Print Ads
o The Telenor Brand Anthem

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HRM

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Why Telenor

Telenor is offering exciting and

challenging careers with competitive pay,
excellent benefits and exceptional advancement
opportunities. We care about our employees and
provide them with a relaxed and enriching
working environment. Our training and further
education programs ensure a high professional standard amongst our employees. We
believe that a talented and loyal workforce plays a crucial role in the organization’s
ongoing business success.

How one can apply:

One must follow this in order to apply:

 Upload the CV to our database

 After submitting the CV online one will receive a unique CV Tracking
Number & Password by email.
 Save it to Edit/Update your CV in the future & to apply to all applicable future
openings
 Please do not apply more then once, instead we request you to update/edit
your earlier submitted CV
 Only applications submitted through this system will be considered for
vacancies in Telenor Pakistan
 Please note that you will be contacted only if you are short listed.

In case of any queries regarding Recruitment at Telenor Pakistan you can contact us on
hc@telenor.com.pk

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Recruitment
Telenor employs more than 34 000 people in 12 countries. Telenor uses its website for
advertisement of jobs, recruitment criteria differs according to the country, where Telenor
is providing its service, every country has its own criteria.

Equal opportunities for all

Telenor maintains a policy of non-discrimination

towards all employees and applicants for employment.
All aspects of employment with Telenor are governed by:

 Merit
 Competence
 Suitability
 Qualification

Ethnicity/nationality

Diversity at Telenor must reflect the multi-cultural capacity of the societies in which
the Telenor Group operates

Telenor is working to ensure that our employees different nationalities is reflected in the
Group’s management. A balanced mix of nationalities taken into account when selecting
candidates for Telenor’s leaderships programs.

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Selection:
The selection is not influenced in any manner by gender, age, race, color, religion,
national origin or disability. Today, our workforce proves that; with 18% women working
at all levels in the organization, both foreign and local educational backgrounds. Selection
includes a whole process, in which every one who
fulfills the requirement of job can apply Online

The candidates are selected on the basis of

 Written Test

 Interview by HR Manger

 Interview by Concerned Department Head

 Final Interview by MD/Director

Focus on management development

Telenor's management and organization is imbued with joint values. The Group
Management has devised five leadership requirements that apply to all managers in the
Group, and all management groups shall discuss what these requirements mean to them.
The demands are:

 Passion for business

 Change and constant renewal
 Operational excellence
 Empower people
 Integrity

All managers are subject to annual evaluations based on these management criteria.

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Current Jobs at Telenor

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Assistant Manager Financial Operations

The Assistant Manager will be responsible to lead a
professional team on a regional level to manage day to day
Overview financial activity pertaining to stock & trade inventory,
franchise commissions, various modes of collections,
pertinent ERP reporting and reconciliations.
Reports To Manager Financial Operations;
Work Location Islamabad, Lahore, Karachi and Faisalabad
Experience Required Three years experience of managing a team in related area
Monitoring and reconciliation of financial activities at S&SC,
regional as well as head office level.
Ensure control of Trading Inventory at S&SC levels and
issuance of stock to franchisees
Monitoring of E-vouchers and scratch cards generation,
activation and distribution.
Improve efficiency in Commission payment process and
timely disbursement of commission.
Ensure involvement in relevant processes (and decisions) for
compliance with Fin Ops SOP.
Coordination with S&D and IT to provide input for
development and improvement of front end financial system.
Review of new product/services plans prior to the
introduction from the perspective of Finance in order to
analyze potential changes required in front-end systems,
designing of reporting for management and for ensuring
Key Responsibilities completeness of accounting of all related financial impacts.
Interdepartmental coordination for smooth running of
company business, financial activities and resolve day-to-day
operational matters / issues / problems.
Conduct S&SC and franchisees audit for better control and
standardization.
Regional visits for monitoring of regional fin Ops staff
activities and meetings with regional S&D for better
coordination.
Establish cross-divisional SLAs where deemed necessary.
Ensure compliance in Fin Ops & Accounting processes /
controls.
Ensure effective support to TP SOA Project.
Ensure timely and accurate input by Fin Ops for accounting
& reporting.
Coordination with internal and external auditors and
provision of the required information and reports.
The candidate should have alteast one of the following
Education/Professional Qualification
qualifications: CA/ MBA /ACCA
- Computer knowledge in general and specifically in
Microsoft Office products
- Good communication skills in English (both verbal &
Skills required
written)
- Good presentation skills
- Good interpersonal skills
Job Dead Line 2007-08-24

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Organizational Support Services Officer - Lahore

To assist, support and facilitate all our internal and external
clientele requirements ensuring routing and execution of their
Overview
needs per company’s defined policies. Guarantee high level
of customer’s satisfaction within the organization.
Reports To Assistant Manager OSS - Central;
Work Location Lahore
Less than one year experience of a cellular company or
related industry
Experience Required
Previous experience from hospitality or service industry
would be considered as an added attribute
Fleet Management
▪ Pool cars & Pick n Drop Service
▪ Repair & Maintenance of cars
▪ Registration/tokens/insurance of vehicles
▪ Fuel issuance
▪ Drivers training/performance/roster

Cash Management
▪ Utility bills payment
▪ Raising POs and its tracking for payments
▪ Petty cash management

Housekeeping management
▪ Janitorial services, landscaping, Café 345
▪ Premises maintenance/repair/decoration/illumination
Key Responsibilities
Front Desk Management
▪ Receiving guest
▪ Meeting/board rooms booking
▪ Managing postal mails

Travel Management
▪ Accommodation - hotels/guest houses
▪ Travel - air tickets

Supplies Management
▪ Grocery, stationary, business cards, medicines for First Aid
Kit, & fax toners

Reporting Management
▪ Monthly accrual
▪ Budget analysis

Education/Professional Qualification Minimum Bachelors Degree from a recognized university

• Good Computer knowledge in general and specifically in

Skills required Microsoft Office products.
• Expert in Customer Services Skills
Job Dead Line 2007-09-02
OTHER CRITERIA The key performance requirements are:
• A team player and a motivator.
• Should be friendly and courteous, with a customer oriented
approach.
• Able to deal with internal/external customers in a way that
reflects positive attitude and leaves positive impression on

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customers.
• Should be able to handle heavy work load effectively and
efficiently.
• Ready to accept challenges and meet the deadlines.
• Should be an initiator and innovator.
• High level of integrity
• Ability to work independently as well as a part of a team

Team Lead Transmission NOC

Overview To prime the NOC Core transmission network.
Reports To Manager NOC;
Work Location Islamabad
1. Knowledge of different transmission systems i.e. DWDM,
SDH, MW and IP
2. Transmission alarm correlation and interpretation skills
Experience Required 3. Product knowledge of specific SDH platforms i.e.
SIEMENS HIT/SRA4/SRAL, HUAWEI OSN, NEC NEO
and PASOLINK products
4. Familiarity with IP transport on CISCO routers
• To provide expert level monitoring of the TP Core
transmission network
• Coach and train the NOC transmission engineers in
interpreting and correlation of alarms from different entities
• Act as the interface with second level maintenance teams
and field operations teams for diagnosis of complex faults
• Monitor SLA enforcement by different vendor/field ops
teams
• Ensure coherent and accurate escalations by the team
• Report systemic product issues and identify degrading
trends to the line function
• Ensure team enabling on new platforms by
suggesting/organizing in house and external trainings
Key Responsibilities
• Updated training plan
• Manage duty roster and vacation plan of the engineers
• Identify resource gaps
• Determine budgetary needs of the team and provide input to
NOC manager for the same
• Work with the line function and planning team for new
product introduction
• Engage line function in weekly meetings to discuss field
and escalation issues
• Ensure updates in SOP and processes of the team in
alignment with the overall NOC polices and procedures
• Help in rolling out and establishment of any new NOC
processes
Education/Professional Qualification BE (Electrical/Telecoms Engineer)

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Job Dead Line 2007-08-26

- Excellent communication skills
- Team work and coordination
OTHER CRITERIA - Initiative and responsibility in crisis situations
- Ability to work independently
- Time management skills and ability to prioritize tasks

Transmission (O and M) Microwave Specialist

Responsible for expert level O&M in TELENOR’s
Overview
microwave transmission network
Reports To Assistant Manager Transmission (O&M);
Work Location Islamabad
3-5 years experience in:

1. Knowledge and work experience of NEC microwave

products.
Experience Required
2. Extensive experience of microwave network O&M

3. Previous back ground in microwave network planning

• Responsible for regular operations and maintenance
activities of Telenor’s SDH & PDH microwave network.

• Co-ordination with vendors for fault identification and

Key Responsibilities
rectification. Problem synthesis & reporting.

• Expert level interaction with network planning for

Education/Professional Qualification
Skills required
Job Dead Line
Key Performance Requirements
identifying and correcting KPI degradations.
1. B.Sc Engg/ (Communication), or other relevant
qualification
Strong interpersonal, communication and presentation skills
required
2007-08-31;
• Should be able to handle heavy work load effectively and
efficiently. • Should be

Transmission Specialist (O and M)

Responsible for specialized O and M of the CISCO IP/MPLS
Overview
transmission network
Reports To Manager Transmission (O and M);
Work Location Islamabad

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3-5 years experience in:

Knowledge and work experience of CISCO

Experience Required
technologies/products, especially IP/MPLS

Experience in network management platforms

Responsible for regular operations and maintenance activities
of Telenor’s SDH & DWDM networks.

Key Responsibilities Co-ordination with vendors for fault identification and

rectification. Problem synthesis & reporting.

Field Operations for the IP/MPLS CISCO deployment.

1. B.Sc Engg/ (Communication), or relevant qualification
Education/Professional Qualification
2. CISCO Certifications
1. Knowledge and work experience of CISCO
technologies/products, especially IP/MPLS

2. Experience in network management platforms

3. Strong motivation to learn new technologies and analytical

Skills required skill

4. interpersonal skills

5. presentation skills

6. communication skills in English (both verbal & written)

Job Dead Line 2007-08-31;
Should be able to handle heavy work load effectively and
efficiently. Should be able to
Key Performance Requirments

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Compensating our people

Compensation is used to reward performance and to influence and reinforce Telenor’s
desired culture and values.

Telenor offers a total compensation package that is attractive, fair and competitive in the
local market.

The core compensation components are:

• Base salary (incl. vacation pay)

• Bonus/commission
• Long-term incentive plans
• Pension

In addition, Telenor offers a total package that may include insurance, recreational
activities and other benefits adapted to the local market and individual employee’s need.

Major governance principles concerning compensation:

• The Compensation Committee sets the standards governing compensation and

benefits for the Telenor Group, as well as making significant decisions concerning
compensation and benefits at the group-level
• The Compensation Committee makes sure that compensation and benefits
standards and Company principles encourage employee’s adherence to Codes of
Conduct and that incentive targets do not encourage short-term optimization to
influence individual incentive pay-out

All decisions should be confirmed in a grandfathering process, i.e. the compensation of

the individual is to be reviewed and evaluated by a superior that is two levels above the
employee.

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Creating a healthy and safe working environment

Telenor is responsible for supporting a working environment characterized by high job-
satisfaction, opportunities for personal and professional development, and low rate of sick
leave and injuries.

Promoting health and eliminate risks

Telenor’s managers are responsible for establishing effective arrangements to identify
and eliminate or control work-related hazards and risks, and promote health at work.
These arrangements are organized, planned, implemented and evaluated with employee
participation.

Telenor has established a Health, Safety and Working Environment (HSE) Management
System to ensure that the effort to develop and maintain a good working environment is
an ongoing process throughout the Telenor Group.

Taking our people’s security seriously

We do what we can to manage external risks and threats that could cause serious injury or
death of our employees. Contingency plans and regular exercises are important elements
in ensuring our people’s security. We also offer all our employees a 24/7 hotline, serviced
by Telenor staff.

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Developing our people

Telenor offers extensive opportunities for learning. In addition to on-the-job training and
transfers between different locations we offer a wide selection of external courses, e-
learning programs and leadership training programs.

Leadership expectations
Leadership in Telenor shall be guided by five leadership expectations, which are
Operational excellence, Empower people, Passion for business, Integrity and Change, and
Constant renewal.

All managers shall be evaluated and rewarded based upon a balanced dual focus on
achieving financial targets and building the organization.

Working towards diversity

Diversity is key to our working environment. We employ people from a variety of

backgrounds, with a wide variety of skills and training.

We want our organization to benefit from the new insight and opportunities that this
diversity offers. Our people are called on to challenge themselves; to take on other tasks
than those that they have been trained for, and in this way discover new qualities and
capabilities.

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Employee Training

Different Methods are frequently used at Telenor for training i.e.

 On-The-Job
 Job Rotation
 Mentoring And Coaching
 Experiential Exercises
 Workbooks/Manuals
 Classroom Lectures
 Videotapes
 Audiotapes
 Videoconferencing
 Teleconferencing
 Satellite TV
 E-Learning , Interactive Modules

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HC @ Telenor Pakistan
Human Capital Division at Telenor believes in continuous improvement and is
taking the standards of service to the utmost levels of excellence.

From providing the best administrative support to facilitate employees work life to
creating benchmark security solutions, we are a team of enthusiastic, energetic young
people who are geared to perform the best always!
From being the best in providing benefits to our employees to the best in providing
development opportunities, we have managed to create a culture of passion for business,
operational excellence and constant renewal.
We are committed to assisting employees in exploring, developing and maximizing their
full potential, encouraging continuing education through internal and external training
and development opportunities.

Together with your commitment, we will deliver positive results and create opportunities
that will benefit the Telenor family.

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