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ANGELIQUE DIEDRICK

865-274-9818 | angiemh2@gmail.com | https://www.linkedin.com/in/angeliqued

SUMMARY
10+ years of experience in business and systems analysis, business relationship management,
digital marketing, project management, employee training, and front end web development;
awarded for improving operational efficiencies and aligning business processes/IT with critical
business strategies

RELEVANT TRAINING
Technical Training

Developing Business Intelligence Solutions using

SQL Server and SharePoint

PeopleSoft

SharePoint 2010 for Power Users

SharePoint Designer levels 1 and 2

InfoPath 2007

Visio 2007

Windows Operating Systems

Windows SharePoint Team Services

Windows SharePoint for End Users

Access 2007 level 1, and Outlook levels 2 & 3

Business Skills Training


User Experience in Technical Design
Six Sigma Green Belt
Business Analysis: Eliciting Requirements
Scrum Master
Project Management
Mind-Mapping
Implementing a Coaching Initiative
Communicating with Tact
The Seven Habits of Highly Effective People
(12 week management program)

AWARDS & RECOGNITION


Scripps Networks Chairman's Award (2010)
Recognized for development of SharePoint sites that significantly enhanced collaboration,
increased productivity, and streamlined business processes

WORK EXPERIENCE
ITR Subcontractor to ORAU, Oak Ridge, TN, Web Designer | May 2015 October 2015

Migrated and customized SharePoint sites to support organizational realignment


Tested and deployed sites ensuring optimal functionality
Designed user interfaces with unique navigational elements, complex forms, custom content
types and workflows, and advanced permissions settings
Advised best practices for improved document management, usability and portal architecture

State Farm Insurance, Bloomington, IL, Contract SharePoint Administrator | 2013

Created project management timeline and reporting dashboard; analyzed and reported metrics
and key performance indicators (KPI) to monitor project health through development phases
Managed the redesign of collaboration portal used by business development team of over 1,000
people
Documented process changes, best practices and a universal governance plan
Scripps Networks Interactive, Knoxville, TN, SP Analyst and Business Relationship

Manager | 2007 to 2012

Developed interactive corporate communications blog (using SharePoint 2010). Upon release,
blog garnered record employee traffic, executive praise and enhanced employee engagement to
unprecedented levels
Automated tracking of HGTV, DIY, Food Networks commercial advertising availability and
placement with SharePoint Excel Services, reducing ad cover-sales by $78,000
Defined project management methods using SharePoint lists and built custom workflows to
automate department intake processes
Served as SharePoint evangelist and inspired enterprise adoption; identified technically-skilled
employees to serve as power users; trained and supported all employees on new solutions
Participated in migrations and advocated change management efforts, monitored traffic,
permissions, and performed clean up as needed; managed organizational architecture of
SharePoint Community Portal, optimizing user experience and maintaining logical navigation with
portal growth
Proposed projects to Technology Steering Committee for annual budget allocation; calculated
expected ROI and developed project roadmaps for approved proposal

EdFinancial Services, Knoxville, TN, Loan Data Management Supervisor | 2004 2007

Developed SharePoint site that served as a department training resource and collaboration tool
Created and maintained training manuals to streamline workflow, enable cross-training and
increase productivity, decreasing manual entry error rate by 7%
Earned four promotions in a span of three years with increasing responsibility and gained
valuable corporate management skills
Drafted and successfully implemented a department-wide succession plan that significantly
improved employee motivation and retention

Ackermann PR, Knoxville, TN, Account Coordinator | 2002 to 2004

Developed a national award-winning public information campaign and established an


environmental learning center to position a utility account as a vital lifeline to a developing
community
Created media materials including press releases, fact sheets, case studies, newsletters, and
bylined articles to represent clients in retail, design, environmental and technology industries
Pitched book retailer grand openings to local media nationwide to promote store through print
and broadcast news coverage; served as retailer spokesperson and achieved 80% hit rate,
doubling the contracted budget
Managed tasks for assigned client accounts, provided client status reports and maintained time
and budget tracking reports

EDUCATION
B.S. in Communications in Public Relations
University of Tennessee, Knoxville, TN | 1998 to 2002

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