Cheryl D.

Hayner
2064 Maryland Dr.
Xenia, OH 45385
937.825.7844
Current: I will graduate in May 2016 from Sinclair Community College with an Associates
Degree in HIM (Health Information Management) and be taking the certification exam for the
RHIT. I will finish my Reimbursement Specialist Practicum in the fall of 2016 then sit for my
certification exam for CMRS and CCS soon after.
Objective: Im goal driven and looking to obtain an Auditing position in the H.I.M. department
where I can apply my coding experience and positive communication skills and education. My
entire college career was online classes demonstrating my ability to be disciplined and focused
with a job that is detailed.
Education:
- Associates degree in Health Information Management (expected May 2016)
- Reimbursement Specialist Certificate (expected Dec 2016)
- Medical Billing and Coding Specialist Certificate- 2014
- Xenia High School - Ohio - Graduated - May 1988
Job History:
April 2015- Present
Kettering Health Network
1 Prestige Place
Miamisburg OH, 45342
Manager: Laura Caroots
Position: Pro Fee Coding Specialist
Responsibilities: Coding for professional inpatient rounding. Work Denials on Claims. Send
appeals with patient records to the insurance companies on disputed non-paid claims. Responsible
for reviewing, analyzing, and coding diagnostic and procedural information in multiple
specialties for over 300 practices e.g., neurology, cardiology, orthopedics. Interprets and verifies
E&M codes and other CPT procedure codes according to the physicians documentation e.g.,
hospital notes, orders, and other pertinent physician documentation loaded in the medical records.
Code concurrent services according to coding guidelines and apply correct modifiers. Verifies
Transitional Care Management charges in coordination with the medical practice and guidelines
enforced by CMS.
Using coded data to produce and submit claims to insurance companies working directly with the
insurance company and healthcare provider to get a claim processed and paid. Discern when an
account needs voided, wrote-off, or adjusted due to the denial from a third party and take proper
action accordingly. Proficiently work EPIC programming.
Job History:
July 2010- April 2015
KPN/Oakcreek OBGYN
6438 Wilmington Pike
Suite 300
Centerville, OH 45459
Practice Manager, Lisa Geloff
Physicians: Dr. William McCullough, Dr. David Doucette, Dr. Robert Little, Dr. Mary Ellen

Leary, Dr. Bhairavi Patel, Dr Renee Frederickson

937-848-4850
Position: Alliance Receptionist
Responsibilities: Providing Customer Service for Patients, Obtaining and inputting accurately into
Greenway programing all patient information including personal information, pharmacies and
insurance coverage of private payers and verifying coverage on government payers before a
patient is to be seen by the physician. Also, Im trained in medical office check-out, reviewing
superbills, inputting proper diagnosis codes and posting payments for appointments. Providing
assistance and working with nurses on Doctors orders and tasking to various departments for
necessary chart building and pre-certs. Answering multiple phone lines and setting appointments
at three locations for various types of appointments and procedures. Im also personally
responsible for the six physicians and nurse practitioners change in schedules, be it months in
advance or last minute changes, I prioritize necessary appointments back into their schedules by
necessity in overbooking or rescheduling out further. Im also in charge of all referrals from other
physicians office, contacting patients and scheduling necessary appointments with physicians and
maintain accurate records for following a patient through to first appointment with transferred
records and reporting back to referring doctor if patient is seen or not and by whom. Im also
trained in inputting of electronic records, daily scanning to charts of all disability records, clinical
consent, paper charts, financial forms, correspondence, patient information forms, HIPPA, and
medical and records release forms.
June 2005- 2010
Out of the Box Creations & Designs
183 Bellbrook Ave
Xenia, OH 45385
937.372.2546
Position: Co-Owner
Responsibilities: Provide customer service by taking phone orders and in store orders. Assist
each customer in personalizing each order or corporations in ordering multiple employee or
customer products. Created a website that included hundreds of products information, photos,
and codes for tracking and perform weekly maintenance of site. Produce documents such as
letters, forms and product ordering pages and design and create flyers, postcards and brochures
for marketing and monthly mailings. Ran and created a mailing list of established individuals and
corporations and new leads. I maintained a program for billing and statements for both
corporations and individuals. I synchronized cash register and credit card machines and balanced
daily totals for sales and receipts. Maintained data sheets for corporations and individual clients.
Coordinated product ordering through district representatives and wholesalers. Processed
incoming products from data sheets.
August 2003 - September 2004
Insurance Company
Wilmington Pike
Kettering OH 45429
937.299.2339
Position: Office Manager
Responsibilities: Creating and processing of all forms through Microsoft Word, requesting
insured information from doctors, policy changes, rider changes, annual reviews and claims.
Created a mailing list through Microsoft Excel of all clients based on age, for birthday
recognition of over 55 years old for health insurance coverage changes. Maintain created and
filled information for each client through third party payer sites. Answered phones and provide
customer services of clients for each agent.

October 1993 - May 1993

Aldi Foods
201 N. Allison Ave
Xenia OH 45385
Unpublished Phones
Store Manager: N/A
Position: Customer Service Representative
Responsibilities: Memorizing of all prices to items in the store and all changes to those items
weekly. To ring each item by memory and hand. Weekly testing of every item in the store
required before the start of work each week. Stock the store daily and provide an inventory check
monthly.
January 1989 - August 1990
Fifth Third Bank
Oak Creek Bank Mart
2100 Whipp Rd
Dayton, OH 45440
937.435-4194
District Manager: John Gentner
Position: Teller/Customer Service Representative
Responsibilities: To provide a go between for customers and the bank. Process in a discrete way
each customers personal banking needs. Provide balances and pay schedules for all accounts and
loans. Provide information on Loans and CD rates. Set up and open all savings and checking
accounts. I was responsible for the ATM and the daily balancing of the machine. Counting
down remaining money against withdrawals that were made. Reloading the ATM with $10,000
daily. Processing all deposits for each customer that made a deposit to the ATM and keep a daily
worksheet and running balance of the ATM. Each night a balance of your drawer was required
and a joint balance of the vault with a manager.
August 1998 - December 1998
Sinclair Community Collage
444 West Third Street
Dayton, OH 45402
1.800.315.3000
English Dept. Office Manager: Dawn Jenkins
Position: English Dept. Office Assistant
Responsibilities: Assisted Office Manager in producing documents and forms for each professor
in the English Department. Coping and sorting of all packets and educational curriculum and
delivering them to each department.
August 1985 - November 1988
Fulmer Supermarket
Indian Ripple Road
Beavercreek, OH
937.878.1912
District Manager: Barbara Wylie
Position: Cashier
Responsibilities: To correctly ring up and total purchases of each customer. Meet standard on
speed of processing each customer. Bag groceries, stock candy racks and plastic bag bins.