M ICA H JEN KI NS

Tampa, FL 33647 | 813-789-9569 | mqjenkins@usf.edu

EDUCATION
MA, Linguistics: English as a Second Language

August 2013

University of South Florida, Tampa, FL

- GPA: 4.0
BA, History
University of Central Florida, Orlando, FL

June 2007

- GPA: 3.405
EXPERIENCE
Area Representative Volunteer, Youth for Understanding
Intercultural Exchange Programs

August 2015 Present

Tampa, FL
- Serve as key support person, mentor and unbiased advocate for students involved in Youth for Understanding
cultural exchanges.
- Complete and submit monthly student and host family contact reports in accordance with U.S. Department of
State regulations.
- Maintain contact with school personnel to document and submit reports regarding exchange students academic
performance.
- Offer support in cross-cultural adjustment for both exchange students and host families while showing empathy
for all parties.
- Provide guidance to host families so that they may maintain sensitivity and understanding when dealing with
student issues pertaining to cultural differences and language barriers.
Textbook Affordability Project Collection Specialist, USF
Library

October 2011 Present

Tampa, FL
- Manage $25,000 budget to build a textbook loan collection for USF students that is valued at approximately
$80,000.
- Increased Textbook Affordability Project item loan count by 83% in the past 3 years.
- Assess the success of TAP efforts by performing analyses on multiple files, reports and databases to compile
statistical data regarding the usage rates and circulation of specific textbook titles.
- Quick catalog incoming library materials and edit MARC bibliographic records using ALEPH.
- Demonstrate interpersonal skills by collaborating with other USF Library employees to provide students,
instructors, and publishing company representatives with verbal and written information about TAP collection
holdings, policies and procedures.
- Promote TAP endeavors by participating in campus-wide events such as Week of Welcome, and coordinating
TAPs advertising and communication efforts.

- Serve as liaison between various USF departments, instructors, publishing companies, and the USF library to
capture bibliographic information and develop solutions for instructors and students seeking access to specific
materials.
Writing Consultant & TESOL Specialist, The Writing Studio

August 2012 February 2014

Tampa, FL
- Provided accurate advising to students regarding the production of written works such as journal articles, college
admissions essays, research proposals, and doctoral theses.
- Developed competencies required to helping writers negotiate the writing process, such as creating long term
revision plans, translating technical information to non-technical audiences, and navigating the conventions of
various genres and citation styles such as MLA and APA.
- Provided service to writers by assessing goals for achieving excellence in academic writing and by analyzing
written works to insure genre specific quality, accuracy, and completeness in written discourse.
- Served as mentor to students who regularly use Writing Studio services by building long-term relationships
centered upon assessing student needs.
- Created unique resources for training graduate level writing consultants to effectively interact with international
students.
- Collaborated with fellow consultants to refine processes for conducting effective sessions with writers.
Adjunct Instructor/Intern, INTO Language Center

January 2014-May 2014, January 2013-May 2013,

May 2012-August 2012

Tampa, FL
- Utilized excellent written, verbal, and cross-cultural communication skills to teach English as a Second Language to
culturally diverse groups of international students.
- Developed syllabi and course materials such as tests, supplementary worksheets, and Prezi/PowerPoint
presentations designed to raise awareness of Standard American English, and various cultural norms.
- Addressed the linguistic concerns of students by conducting needs analyses and creating student centered lesson
plans and activities designed to address the specific needs of students.
- Assisted students in comprehending the academic and institutional requirements of INTO USF by communicating
updates and changes to institutional policies.
- Developed competencies in Canvas, Blackboard and FileMaker in order to monitor student coursework and
evaluate student progress.
- Modified curriculum and employed strong problem solving and organizational skills to coordinate the
presentation of course content, and meet institutional deadlines
Clerk, Orlando Public Library

June 2007 August 2011

Orlando, FL
- Recorded statistical information regarding patron accounts, and library services and functionality using Microsoft
Office Suite and Millennium Integrated Library System.
- Performed lobby duties such as adjusting patron accounts, explaining fining procedures, collecting fines from
patrons, and crediting patrons' computerized records with payment.
- Advanced communication and customer service skills through troubleshooting patron service issues, and
consistently facilitating positive customer interactions.

- Developed and promoted library services and activities for patrons.

- Served as Damaged Materials Team Leader, defining the processes for safeguarding and repairing library
materials in the event of physical damage.

PRESENTATIONS& GUEST LECTURES

African American Vernacular English: Origins, Features, and Implications for Teaching. University of South Florida
WLE. Tampa, FL. February 2015.
Internship: A Panoramic Perspective. INTO Teacher Development Day. Tampa, FL. March 2014.
Working with ELL Writers. USF Writing Center Orientation. Tampa, FL. August 2013.
Towards a Culturally Relevant Pedagogy: A Workshop on AAVE for U.S. Teachers. WLE Research Colloquium. Tampa,
FL. April 2013.
Second Language Acquisition is Dancing the Tango. World Languages Department Creative Analysis Fair, Tampa, FL.
April 2013. 2nd place winner.
To the Standard and Back Again: AAVE for Speakers of English as a Second Language. INTO-USF. Tampa, FL. July
2012.
PROFESSIONAL SERVICE
- Graduate Representative, World Languages Department, 2012-2013
- Advisor, Library Student Advisory Committee, 2013
TECHNICAL SKILLS
- ALEPH Integrated Library
System

- Microsoft Office Suite: Excel, Outlook, PowerPoint & Word

- Prezi

- ARES Reserves System

- Social Media: Facebook, Twitter, LinkedIn

- Filemaker

- WordPress (basic)

- HTML (basic)
LANGUAGES
- English (native fluency)
- Spanish (basic fluency)