MARQUITTA LYNN DIXON

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PROFILE
Inspirational, resilient, results-oriented, and inclusive professional with five years of combined customer service
experience in the financial and retail industry. Recognized for high emotional intelligence. Resourceful team player with a
strong desire to contribute analytical and problem-solving skills to a full-time position in the finance industry.

EDUCATION
Loyola University Chicago
Bachelor of Arts, Major: Sociology
GPA: 3.61 (cumulative), 3.84 (major), Cum laude
Honors: Deans List (every semester), Golden Key International Honour Society

Anticipated May 2016

RELEVANT COURSEWORK
Economics, Accounting
Co-Curricular Involvement: Fort Foundation, Co-Facilitator, Academic Coach, Tutor, Achieving College Excellence
(ACE) Leadership Council Representative, Loyola University Chicago Empowering Sisterhood (LUCES) Scholar

FINANCIAL EXPERIENCE
Chase Bank
Glenview, Illinois
Bank Teller
January 2015 - August 2015
Proficiently processed bank transactions of high net worth clientele in a fast paced environment in person and over
the phone simultaneously building rapport
Identified referral opportunities and cross-sold bank services effectively
Reduced teller transactions by 30% through advising and connecting customers to new technology including new
mobile banking features and new ATM technology
Operated multiple drive-thru teller terminals using multi-tasking and efficiency increasing customer satisfaction
Transamerica Financial Advisors
Oakbrook, Illinois
Financial Advisor Intern/Insurance Sales Agent
April 2014 - December 2014
Advised and designed comprehensive financial plans, portfolios, and strategies catered to each individual and/or
business to ensure life/wealth/asset protection
Educated individuals on smart investment choices in addition to advising ways to better save on taxes, save for
college, rid debt quicker, retire early, and become financially independent
Achieved top insurance producer three times in first six months by generating and recruiting the highest number of
new business leads, resulting in over $2000 of new business revenue
Collaborated with branch manager to create financial portfolios for clients including, but not limited to: mutual
funds, stocks, bonds, variable products and insurance policies

OTHER EXPERIENCE
Food 4 Less
Evanston, Illinois
Cashier/ Customer Service Clerk
January 2011- June 2014
Designed a new operational technique improving self-checkout resulting in increased store productivity
Executed day-to-day operations by organizing store inventory, maintaining store appearance, and product quality to
increase store productivity, profitability, and an amplified shopping experience
Advocated for customer needs and influenced change resulting in increased customer satisfaction and store revenue
Exhibited strong multi-tasking skills by managing four self-checkout kiosks, answering phone calls, and managing
the customer service desk
Facilitated the opening and closing of cash registers with minimal supervision
Trained new employees on procedures, cash registers, and customer service to foster strong employee development

CERTIFICATIONS

Illinois Life and Health Insurance licensed