Professional Documents
Culture Documents
COMPETENCY RUBRIC
The following Key is to assist you in identifying where students are performing under each competency and for each
practice behavior. Please use this as a source of reference when evaluating students. All evaluations should be
discussed with students BEFORE assigning a final score. It is recommended that this rubric be discussed early on so
students are clear about your expectations and ways you interpret each score.
Competency 1: Identify as a professional social worker and conduct oneself accordingly.
Social workers serve as representatives of the profession, its mission, and its core values. They know the professions
history.
Social workers commit themselves to the professions enhancement and to their own professional conduct and growth.
PRACTICE
BEHAVIORS
Social
workers:
advocate for
client access to
the services of
social work;
practice personal
reflection and
self-correction to
assure continual
professional
development;
attend to
professional roles
and boundaries;
demonstrate
professional
demeanor in
behavior,
1
Unacceptable
2
Beginning
Performance
Introduces self to
clients and staff
appropriately
Demonstrates interest
in clients as individuals
3
Standard Performance
(builds on preceding
level)
4
Professional Performance
(builds on preceding
level)
5
Exceptional
Performance
(builds on preceding
level)
Listens to client but
reflect back on the
original concern
*Demonstrates ability
to establish engaging,
purposeful helping
relationships
*Demonstrates
nonjudgmental
acceptance of clients
Respects personal
space of clients and
others
Attends all required
meetings
Demonstrates ability to
listen empathetically
Is constructive in
group/team work
Demonstrates
acceptance of limits to
own knowledge and
experience
Responds effectively to
unexpected
experiences
Talks about difficult
issues with sensitivity
and objectivity
Delegates to others as
needed and
appropriate
Approaches others to
discuss differences in
learning styles
Is assertive
Demonstrates professional
demeanor in behavior,
appearance, and
Recognizes role as a
leader
appearance, and
communication;
judgmental about
clients' lifestyles
Communicates with
others in a respectful,
confident manner
use supervision
and
consultation
communication
Presents self
appropriately and
professionally in dress
and appearance
Requests feedback on
competency skills
Builds partnerships
with other
professionals
Establishes mentor
relationships
Engages in career-long
learning
1
Unacceptable
Not aware of the NASW
Code of Ethics principals or
standards
2
Beginning
Performance
Incorporates NASW Code of
Ethics into practice
3
Standard Performance
4
Professional Performance
(builds on preceding level)
Recognizes and
manages personal values in
a way that allows
professional values to guide
practice
Demonstrates awareness of
state licensure regulations
Social
workers:
distinguish,
appraise, and
integrate
multiple
sources of
knowledge,
including
researchbased
knowledge,
and practice
wisdom;
analyze
models of
assessment,
prevention,
1
Unacceptable
Not able to
communicate needs
clearly and/or
effectively
Unwilling to follow
agency policies and
procedures
2
Beginning
Performance
Demonstrates basic
knowledge of
technology
Incorporates an
understanding of, or
uses translation
services to
understanding the
languages/modes of
communication used by
the agencys
stakeholders
3
Standard Performance
(builds on preceding
level)
Demonstrates effective
oral and written
communication in
working with
individuals, families,
groups, communities,
organizations, and
colleagues
Distinguishes,
appraises and
integrates multiple
sources of knowledge,
including research
based knowledge and
practice wisdom
4
Professional
Performance
(builds on preceding
level)
Distinguishes,
appraises, and
integrates multiple
sources of knowledge,
including research
based knowledge, and
practice wisdom
Analyzes models of
assessment,
prevention,
intervention, and
evaluation utilizes
appropriate
definitions and
terminology
5
Exceptional
Performance
(builds on preceding
level)
Exhibits openness to
contradictory ideas
Justifies solutions
selected
Recognizes holes in
knowledge and
theoretical models in
social work
Distinguishes
variability among the
usefulness of data
from client, client
systems, and
colleagues
Recognizes own biases
and suspends
judgmental thinking
intervention,
and
evaluation;
and
Demonstrate
effective oral
and written
communicatio
n in working
with
individuals,
families,
groups,
organizations,
communities,
and
colleagues.
Unwilling to learn
about or use resources
technological resources
Demonstrates verbal
communication, active
listening and non
verbal communication
when working with
clients
Analyzes models of
assessment,
prevention,
intervention, and
evaluation
Decision making is
hurried, disorganized,
and ineffective
Unaware/unable to
admit own limitations
Demonstrates ability
to
organize data in an
organized manner
Demonstrates effective
oral and written
communication in
working with
individuals, families,
groups, organizations,
communities, and
colleagues
Challenges others to
think critically
Modifies
communication (verbal
and written) to meet
the needs of different
audiences
Maintains open and
constructive
communication
Mediates conflict
Social workers understand how diversity characterizes and shapes the human experience and is critical to the format
The dimensions of diversity are understood as the intersectionality of multiple factors including age, class, color, cult
ethnicity, gender, gender identity and expression, immigration status, political ideology, race, religion, sex, and sexu
Social workers appreciate that, as a consequence of difference, a person's life experiences may include oppressio
marginalization, and alienation as well as privilege, power, and acclaim.
PRACTICE BEHAVIORS
Social workers:
recognize the extent to
which a culture's
structures and values
1
Unacceptable
Unable to identify how
personal biases, values, and
worldviews impact client
systems
2
Beginning
Performance
Identifies personal biases
3
Standard Performance
(builds on preceding level)
*Demonstrates ability
to analyze the impact of
diversity on client systems
4
Professional Performance
(builds on preceding level)
Acknowledges clients rights
to choose culturally
appropriate services
*Demonstrates skills in
building on client and
community strengths,
traditions and values
Demonstrates ability to
analyze impact of self
on diverse clients
Shows ability to
respond with sensitivity to
clients from diverse groups
recognize and
communicate their
understanding of the
importance of difference
in shaping life
experiences; and
view themselves as
learners and engage
those with whom they
work as informants.
1
Unacceptable
insensitive to agency
policies and procedures
regarding human rights and
social justice
2
Beginning
Performance
Knowledge of agency policy
and procedures
3
Standard Performance
(builds on preceding level)
*Demonstrates ability to
analyze impact of policies on
clients
4
Professional Performance
(builds on preceding level)
Understands the forms
and mechanisms of
oppression and
discrimination
P
c
mechanisms of
oppression and
discrimination;
Beginning to understand
social justice and the impact
on the social work profession
and practice
advocate for
human rights and
social and
economic justice;
and
*Demonstrates ability to
advocate for client system
W
c
Demonstrates understanding
of the ways clients and
communities are affected by
different types of oppression
Engages in practices
that advance social and
economic justice
A
f
a
v
c
a
Discusses societal
expectations of the profession
engage in
practices that
advance social
and economic
justice.
Engage in research-informed practice & practice-informed research. Social workers use practice experience to inform
research, employ evidence-based interventions, evaluate their own practice, and use research findings to improve
practice, policy, and social service delivery. Social workers comprehend quantitative and qualitative research and
understand scientific and ethical approaches to building knowledge.
PRACTICE
BEHAVIORS
Social
workers:
1
Unacceptable
2
Beginning
Performance
Unwilling to consult
literature
*Utilizes research
principles as a method
of understanding and
operationalizing social
work standards, ethics
and values
applications
Involves clients in
research without
consent
Beginning to use
critical
thinking skills for
knowledge
development and
practice applications
*Demonstrates the
ability to use research
findings as a knowledge
base for providing both
direct and indirect
services to individuals,
families, groups,
organizations and
communities
Rely on practice
knowledge without
consulting best
practices based
knowledge
use practice
experience
to inform
scientific
inquiry and
use research
evidence to
inform
practice.
3
Standard Performance
(builds on preceding
level)
4
Professional
Performance
(builds on preceding
level)
Able to set realistic
goals to improve
practice, policy, and
social service delivery
Uses practice
experience to inform
scientific inquiry
5
Exceptional
Performance
(builds on preceding
level)
Applies practice
knowledge gained
through continuing
education
presentations Involves
self in grant writing
Uses research
evidence to inform
practice
Unwilling to evaluate
practices
Beginning to
understand how to
implement generalist
social work skills to
involve client
populations in
understanding the links
between research and
practice
1
Unacceptable
Scattered, disjointed, or
incomplete psychosocial
assessments
Insensitive to clients
biological, social, cultural,
psychological, and spiritual
needs
2
Beginning
Performance
Participation in field
reflects adequate
preparation
3
Standard Performance
(builds on preceding level)
*Demonstrates
appropriate
interventions/programs
for the client population
4
Professional Performance
(builds on preceding level)
Identify developmental
issues, which are impacted
by discrimination and
prejudice and identify
methods that counteract
these dynamics
Demonstrate an
understanding of
human development through
the life span and its
relationship to and
interaction with the social
environment
I
s
E
c
s
h
e
A
c
m
f
r
h
a
1
Unacceptable
Unwilling to review agency
policies
2
Beginning
Performance
Begins to recognize the
necessity of policies for
ameliorating the social
context of problems
relate to social policy issues
3
Standard Performance
(builds on preceding level)
*Demonstrates understanding
of the impact of social policy
and programs on populations
at risk, including ethnic
women and others who have
been consistently affected by
socioeconomic class structure
4
Professional Performance
(builds on preceding level)
Analyzes, formulates, and
advocates for policies that
advance social wellbeing
*Exhibits knowledge of
values, ethical practice and
diversity as they relate to
social policy issues
Im
im
p
E
so
o
e
co
C
a
Id
im
p
a
Beginning to understand
values, ethical practice and
diversity as they
Social
workers:
Continuously
discover,
appraise, and
attend to
changing
locales,
populations,
scientific and
technological
development
s, and
emerging
societal
1
Unacceptable
2
Beginning
Performance
3
Standard Performance
(builds on preceding
level)
Unwilling to accept
constructive criticism
Actively seeks
feedback
and help
*Develops an
understanding of the
generalist social work
practice
Unwilling to become
more familiar with the
NASW Code of Ethics
principals or standards
Beginning Awareness
of community
resources to assist
clients
10
4
Professional
Performance
(builds on preceding
level)
Proactively presents
client issues/needs in
supervision
5
Exceptional
Performance
(builds on preceding
level)
Proactively Presents
client issues/needs in
supervision through the
use of critical thought,
sensitivity, and
empathy
Id
co
trends to
provide
relevant
services; and
provide
leadership in
promoting
sustainable
changes in
service
delivery and
practice to
improve the
quality of
social
services.
Violates Ethical
Standards in the NASW
Code of Ethics
Understands the
features of the
community that impact
clients (e.g.,
population,
unemployment rates,
housing costs, attitudes
toward diverse
populations, or
available recreation)
Unwilling to
acknowledge
limitations with
professional
communication
Incorporates NASW
Code of Ethics into
practice
Regularly attends
scheduled supervision
Unwillingness to reflect
upon professional
practice limits
Seeks supervision
when appropriate
Is prepared for
supervision with client
cases, organizational
questions etc.
Unwilling to respond to
new policies and
procedures across
different field settings
Able to establish
professional and
personal boundaries
Provides leadership in
promoting sustainable
changes in service
delivery and practice
to improve the quality
of social services
Engages with
community resources
and promotes effective
change to meet client
needs
Continuously discovers,
appraises, and attends
to changing locales,
populations, scientific
and technological
developments, and
emerging societal
trends to provide
relevant services
1
Unacceptable
2
Beginning
Performance
11
3
Standard Performance
(builds on preceding level)
4
Professional Performance
(builds on preceding level
Engagement:
Social workers
substantively
and effectively
prepare for
action with
individuals,
families, groups,
organizations,
and
communities;
use empathy and
other
interpersonal
skills; and
develop a
mutually agreedon focus of work
and desired
outcomes.
*Substantively and
affectively prepare for action
with individuals, families,
groups, organizations, and
communities
*Use empathy and other
interpersonal skills
Develop a mutually
agreedon focus of work and
desired outcomes
1
Unacceptable
2
Beginning
Performance
3
Standard Performance
(builds on preceding
12
4
Professional
Performance
5
Exceptional
Performance
level)
Assessmen
t:
Social
workers:
collect,
organize,
and interpret
client data;
assess client
strengths
and
limitations;
develop
mutually
agreed-on
intervention
goals and
objectives;
and
select
appropriate
intervention
strategies.
Unwillingness to
engage in treatment
planning
Begins to prioritize
problems and solutions
Unwillingness to collect
complete, inaccurate,
and coherent data
*Assess client
strengths and
limitations
Unable to acknowledge
or accept presenting
problems and selfdetermined solutions
Understands the
importance of
collecting all relevant
data
Develop mutually
agreedon intervention
goals and objectives
Unwilling to select
appropriate
instruments for
assessment
Unwilling to collaborate
with clients and client
systems to obtain a
thorough, useful
assessment
Select appropriate
intervention strategies
13
(builds on preceding
level
0
Writes treatment plans
that document the
medical necessity of
services including
problem areas,
objectives, goals,
outcomes, and
types/intensities of
services provided
(builds on preceding
level)
Able to monitor and
document
progress/change that
adapts to the clients
needs
Identifies barriers to
change
Able to perform
community based
assessments
implement
prevention
interventions that
enhance client
capacities;
help clients
resolve problems;
negotiate,
mediate, and
advocate for
clients; and
1
Unacceptable
2
Beginning
Performance
3
Standard Performance
(builds on preceding level)
4
Professional Performance
(builds on preceding level
0
Plans and presents at
an inservice or in case
consultation
*Negotiate, mediate,
and advocate for clients
Initiate actions to achieve
organizational goals
Implement prevention
interventions that
enhance client capacities
Implements prevention
interventions that enhance
client capacities
facilitate
transitions and
endings.
14
Negotiates, mediate,
and advocates for clients
Facilitate transitions
and endings
C
w
co
id
H
in
in
k
1
Unacceptable
Evaluation:
Unwilling to conduct
impartial evaluations
that differentiate client
problems from self,
and is ethical or
complete
Begins to understand
the need to critically
analyze, monitor and
evaluate interventions
*Able to critically
analyze, monitor, and
evaluate interventions
Unwilling to clarify or
seek assistance with
evaluations of clients
or client systems
interventions
Information about
practice and program
evaluations are shared
with others without
client consent
In response to
evaluations, begins to
identify and locates
appropriate
resources
Begins to recognizes
the need for
confidentiality in all
components of an
evaluation, except
those that necessitate
mandatory reporting
Social
workers:
critically
analyze,
monitor, and
evaluate
interventions
2
Beginning
Performance
3
Standard Performance
(builds on preceding
level)
4
Professional
Performance
(builds on preceding
level
0
Provides follow up
services based on
termination or
evaluation needs
5
Exceptional
Performance
(builds on preceding
level)
Follows up with
evaluations
Able to implements
strategies to maintain
change
Implements prevention
interventions that are
informed by
evaluations
Demonstrates the
ability to write policies
and set limits to
effectively make
change
Willingness to take
actions to achieve
affective evaluations
of organizational goals
Use evaluations to
Facilitates transitions
and endings
Demonstrates
understanding of
policies and the limits
toward change
15