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SYLLABUS
SEMESTER AND YEAR
Spring, 2016
COURSE NUMBER, SECTION, TITLE
HSM 310- 90, Health Personnel Management
CREDIT HOURS
3 Semester Hours
CLASS MEETINGS
Online using blackboard and course content can be accessed 24 hours a day,
7 days a week, and from anywhere in the world with internet connection.
INSTRUCTOR CONTACT INFORMATION
Marie St. Rose, PhD, RN
Associate Professor
Department of Nursing and Allied Health
Nursing and General Education Building (NGE), Third Floor, Suite 311
Norfolk State University
700 Park Avenue
Norfolk, Virginia 23504
Telephone: 757-823-2480
E-mail: mstrose@nsu.edu
OFFICE HOURS
You may contact your instructor by e-mail, telephone and Ask the Professor
Online. The response time is within 24 hours on weekdays and 48 hours on
weekends.
The following hours are for on-campus office visits, Nursing and General
Education Building (NGE), third floor, Suite 311:
Monday:
Tuesday:
Wednesday:
Thursday:

10:00 AM-1:00 PM
2:00 PM- 4:00 PM
3:00 PM- 4:00 PM
11:00 AM- 1:00 PM

COURSE DESCRIPTION
This course explores the principles, concepts, and practices in personnel
recruitment, selection, management, and utilization. Emphasis is placed on
the unique characteristics of professional, technical, skilled, and unskilled
healthcare workers. The course provides an in depth study of legal
responsibilities, contract administration, grievance procedures, and inservices training and education.
STUDENTS EXPECTED TO ENROLL IN THIS COURSE
Expected students to enroll in this course are undergraduate juniors in the
health services management program; nursing students and other health
professionals who are pursuing the certificate in health services
management; as well as those who are taking the health services
management concentration to fulfill an undergraduate degree in
interdisciplinary studies.
COURSE PRE-REQUISITE: HSM 300-Health Services Management
CO-REQUISITE: None
COURSE RATONALE
HSM 310 is the second course in a sequence of core health services
management courses that students are required to take to complete the
Health Services Management curriculum. The course builds on the
knowledge, skills and abilities that students gained in HSM 300.
COURSE GOAL
Students will gain the knowledge, skills, and abilities in human resources
practices and strategies to maintain a qualified workforce and organizational
effectiveness.
COURSE STUDENT LEARNING OUTCOMES
Upon completion of this course, students will be able to:
Describe the organizational advantages of integrating strategic
management into human resources management.

Describe how employment laws affect and regulate the

management of human resources.
Relate the issues of human resources management issues and
systems development to healthcare professionals.
Describe how healthcare organizations can develop a diversity
program.
Describe and apply the process of job analysis.
Design a recruitment and retention effort to attract qualified
candidates for a position in health services.
Describe common selection tools used to obtain job related
information about job applicants.
Apply the tools available to conduct a performance appraisal
interview with employees.
Describe the strategic role of compensation management and
employee benefits.
Summarize the contribution of employee development and
learning to organizational effectiveness.
Describe the role of human resources management in an
organized labor environment.
Describe the importance of workforce planning in a rapidly
changing healthcare system.
Calculate staffing needs for a department.
Identify common human resources practices for quality and
patient safety.

COURSE OUTCOME
At least 70% of the students will pass this course with a grade of 73/100 or
greater.
COURSE MATERIAL
Buy the following required Textbook:
Fried, B. J., & Fottler, M. D. (2015). Human Resources in Healthcare
Managing for Success (4th ed.). Chicago: Health Administration
Press.
ISBN 978-1-56793-299-7.
The textbook is available at the Norfolk State University bookstore and at
http://www.amazon.com
Supplementary Course Materials
http://www.apastyle.org Resource link to assist students in
documenting sources of information.
Instructor power point lecture and narrative notes.
OTHER COURSE SPECIFIC REQUIREMENTS
In this course, students must be focused and committed to distance
education. All students are encouraged to make good use of available
resources. These resources are posted in blackboard, under the Student Tab.
Time management, reading, and comprehension skills are critical.
COMPETENCY
Present information
effectively in writing and
orally
Demonstrate competency in
Information literacy and
technology

METHOD OF EVALUATION
Introduction exercise; class discussion.
This course is directly linked with technology. Navigate
the various areas of blackboard to access course material
and submit course work; complete computer-based tests;
access resource links to support course material; download

Apply quantitative reasoning

Apply scientific reasoning
Demonstrate understanding of
teamwork dynamics
Demonstrate proficiency in
critical thinking
Demonstrate good time
management techniques
Cite sources of information
correctly and format a
reference page appropriately
in APA style

and install software; and create video presentation.

Human resources budgeting and calculating staffing
Class discussions; test questions; interpreting statistical
data; summarize journal articles.
Group discussion and group project.
Test questions; class discussion
Use of the course calendar to meet deadlines for
completing course work.
Use of the work of others in course work.

PRIMARY METHODS OF COURSE INSTRUCTION

Assigned readings from textbook.
Online narrative and power point lecture notes.
Peer reviewed journal articles.
Class Discussion
Video presentations.
Links to Web site information.
Instructor feedback.
COURSE TOPICS
Module 1: Strategic Human Resources Management
Module 2: Employment law, Employee Relations, and Healthcare
Healthcare Professionals
Credentialing of Healthcare Providers
Module 3: Workforce Diversity
Module 4: Job Analysis and Job Design
Module 5: Recruitment, Selection and Retention
Module 6: Performance Management
Compensation Practices, Planning and Challenges
Employee Benefits

Module 7: Organizational Development and Learning

Managing with Organized labor
Workforce Planning
Nurse Workforce in Healthcare Organizations
Human Resources management Practices for quality and Patient
Safety
MODULE LEVEL STUDENT LEARNING OUTCOMES
At the end of module 1, the student will be able to:
Define strategic human resources management.
Identify effective human resources practices for healthcare organizations
related to planning, staffing, training and development, performance
management and compensation, and employee rights.
Determine the implications of strategic decisions on human resources
practices.
Apply strategies in the strategic human resources management model.
Distinguish between human resources outcomes and organizational
outcomes.
At the end of module 2, the student will be able to:
Identify major federal statutes of employment law.
Describe strategies that organizations use to prevent and remedy
discrimination in the workplace.
Describe how an employer can minimize legal liability from sexual
harassment.
Differentiate between disparate treatment and disparate impact.
Identify methods for improving employee relations.

Distinguish between a profession and occupation.

Identify key factors for the increased supply of and demand for healthcare
professionals.
Describe the role of human resources management in healthcare
organizations.
Describe the impact of credentialing in the delivery of healthcare.
At the end of module 3, the student will be able to:
Define diversity.
Describe the impact of diversity on the delivery of health care.
Define cultural competence.
Identify factors that influence disparities in healthcare.
Outline the components of an effective diversity program.
At the end of module 4, the student will be able to:
Distinguish between job analyses, job descriptions, and job specifications.
Describe common methods by which job analysis are accomplished.
Write a job description and job specification for a management position in
healthcare.
Define reasonable accommodation.
Explain the steps when conducting a job analysis.
Identify the elements of a job description and specification.
Identify new approaches to job design.
Discuss the role of job descriptions within healthcare organizations.

At the end of module 5, the student will be able to:

Describe the major steps involved in designing a recruitment effort.
Identify factors considered by potential employees in deciding whether to
accept a job offer.
Identify the content of a recruiting message.
Design an advertisement for a healthcare management position to post in a
local newspaper.
Identify the advantages and disadvantages of internal and external
recruitment.
Identify and describe common selection tools.
Assess employment job interview questions.
Integrate effective retention strategies into recruitment and selection efforts.
At the end of module 6, the student will be able to:
Define performance management.
Describe the role of performance management.
Describe three characteristics of an effective management system (i.e., clear
job description, job standards, and appraisal criteria).
Describe methods for collecting and organizing performance information.
Differentiate between graphic rating scale and ranking.
Distinguish between intrinsic and extrinsic rewards.
Identify methods for determining the monetary value of jobs.

Identify factors that must be considered when designing a benefits structure.

Identify types of benefits available within organizations.
At the end of module 7, the student will be able to:
Describe the rationale for organizational development and learning.
Explain the purpose of succession planning.
Assess training strategies.
Define labor relation process.
Summarize important legislative and judicial rulings and their impact on
health care organizations.
Distinguish between nurse work load and nurse staffing.
Determine overall number of FTEs required to staff a unit.
Describe common quality and patient safety improvement strategies.
Spring 2016- HSM 310-90 - COURSE CALENDAR
Click on the discussion board tab to view the introduction exercise and
to post your response.
Click on the discussion board tab to view discussion topics and to post
your responses.
Click on assessment tab to view and post the group project.
Click on assessment tab to take quizzes and exams.
Course work sent by e-mail will not be accepted.
There will be no make -up work in this course.

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If you miss assigned course work, your chances of getting the desired
grade is reduced.
The coursework is available for you to complete on your own time prior
to the deadlines. You have the opportunity to plan your work around the
deadlines set by your instructor.
MODULES STUDENT RESPONSIBILITIES
Introduction
A. Click on the Start Here button to find start up
information such as course overview, navigational
Jan 9- Jan 17
instructions, and course calendar.
B. Read the navigation instructions to help you find the
various components of the course.
C. Read the syllabus.
D. Click on the Learners Resources button to familiarize
yourself with its content.
E. Complete the Video Introduction Exercise and
comment on the responses of two classmates by
Jan 17 (50 points).
F. Click on the Ask the Professor button to post
questions or concerns about the syllabus.
Module 1
Jan 18-Holiday

Jan 19 Jan 31

A. Read module 1 student learning outcomes listed in

the syllabus and under course content in blackboard
to assist you in studying and comprehending the
course material.
B. Read and study chapter 1 and lecture notes.
C. Take timed Quiz 1 on chapter 1 by Jan 24, 1:00 PM
(40 points).
D. Post Group response to Discussion 1 and respond
individually to the post of at least two groups
by Jan 31, 1:00 PM (30 points).

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Module 2
Feb 1- Feb 14

A. Read module 2 student learning outcomes listed in

the syllabus and under course content in blackboard
to assist you in studying and comprehending the
course material.
B. Read and study chapters 2, 3, 4 and lecture notes.
C. Post Group response to Discussion 2 and respond
individually to the post of at least two groups
by Feb 7, 1:00 PM (30 points).
D. Take timed Quiz 2 on chapters 2, 3, and 4 by
Feb 14, 1:00 PM (40 points).

Module 3
Feb 15 Feb 28

A. Read module 3 student learning outcomes listed in

the syllabus and under course content in blackboard
to assist you in studying and comprehending the
course material.
B. Read and study chapter 5, and lecture notes.
C. Post Group response to Discussion 3 and respond
individually to the post of at least two groups
by Feb 21, 1:00 PM (30 points).
D. Take Quiz 3 on chapter 5 by Feb 21, 1:00 PM
(40 points).
E. Review chapters 1-4.
F. Take timed Exam 1 on chapters 1- 5 by
Feb 28, 1:00 PM (100 points).

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Module 4
Feb 29-Mar 6
Mar 7-Mar 13
Spring Break
(No Classes)

A. Read module 4 student learning outcomes listed in

the syllabus and under course content in blackboard
to assist you in studying and comprehending the
course material.
B. Study chapter 6 and lecture notes.
C. Take Quiz 4 on chapter 6 by
Mar 13, 1:00 PM (40 points).
D. Post group response to Discussion 4 and respond
individually to the post of at least two groups by
Mar 13, 1:00 PM (30 points).
E. Complete Group Assignment 1 from group project.
Please do not post.

Module 5
Mar 14- Mar 27

A. Read module 5 student learning outcomes listed in

the syllabus and under course content in blackboard
to assist you in studying and comprehending the
course material.
B. Study chapter 7 and lecture notes.
C. Complete timed Exam 2 on chapter 7 by
Mar 27, 1:00 PM (100 points).
D. Complete group Assignment 2 from group project.
Please do not post.

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Module 6
Mar 28- Apr 10

A. Read module 6 student learning outcomes listed in

the syllabus and under course content in blackboard
to assist you in studying and comprehending the
course material.
B. Study chapters 8, 9, 10, and lecture notes.
C. Take timed Quiz 5 on chapters 8, 9 and 10 by
Apr 3, 1:00 PM (40 points).
D. Take timed Exam 3 on chapters 8, 9, and 10 by
Apr 10, 1:00 PM (100 points).

Module 7
Apr 11- Apr 29

A. Read module 7 student learning outcomes listed in

the syllabus and under course content in blackboard
to assist you in studying and comprehending the
course material.
B. Study chapters 11, 12, 13, 14, 15, and lecture notes.
C. Take timed exam 4 on chapters 11-15 by
Apr 29, 1:00 PM (100 points).
D. Complete Assignment 3 from group project.
Please do not post.

Final Exam

A. Review and edit the three assignments from the group

project that you completed.
B. Post the group project by
May 1, 1:00 PM (150 points). All three assignments
are part of the group project and must be submitted as
one document.

Email Account

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All students who are registered for this course have a Norfolk State e-mail
account. It is mandatory that you use your NSU e-mail account. Your e-mail
is an important component of this course and you must make sure it is
working properly. Please check your e-mail frequently, at least daily, for
feedback and announcements from your instructor.
I did not check my e-mail is not an acceptable excuse. You are being
held responsible and accountable for checking your NSU e-mail in this
course.
Students must call the Office of Information Technology (OIT) at 757-8238678 to activate e-mail accounts.
Course Organization in Blackboard and Navigational Instructions
Start Here. This button provides information about how to get
started in the course.
Announcements. This button links you to messages from your
instructor. You are responsible for checking all announcements in
blackboard and also reading them by e-mail.
Syllabus. This button links you to the syllabus. The syllabus
contains important information that will guide you throughout this
course.
Ask the Professor. This button links you to the place where you
will ask course related questions and concerns. You will only use
your e-mail for personal matters.
Course Content. This button links you to module topics, learning
objectives, study questions and other resources.
Assessment. This button links you to exams, quizzes, and group
project.

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Learner Resources. This button provides information on team

readiness assessment and performance information, and links to
academic support services.
My Grades. This button links you to the place where you will
view your grades.
Discussion Board. This button links you to the introduction
exercise and discussion topics and the location to post your
responses.
Groups. This button links you to the group to which you belong
after the late registration period is completed.
If you have technical difficulties with accessing blackboard, please
contact blackboard support at 757-823-2328/2812. Make sure you have
access to a computer and that it is working well.
Course and University Policy Statements
Exams, Quizzes and Policy Statements
The exams and quizzes are multiple choice questions that reflect
your understanding of the course material. They consist of factual,
comprehension, application, and analytic questions.
Before you access the exams and quizzes make sure your
computer is working well.
The exams and quizzes are not open notes and/or open book
activities. Therefore, your instructor expects you to be prepared by
reading and studying the course material.
There are no make ups for exams and quizzes.
Timed exams and quizzes will be available from the beginning
of class until the due date. The amount of time given is to help
you to manage your time wisely and to be proactive in making

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allowances for emergencies. Therefore, I encourage you to make

good use of the time given and do not procrastinate.
It is likely that a student may experience technical difficulties
during an exam or quiz and may not be able to continue. It is the
students responsibility to notify the instructor by e-mail
and to follow up on the response.
Your instructor will provide the time limit for completing the
exams in blackboard. Blackboard will automatically save and
submit your exam when the time limit expires. Therefore,
students must avoid idling during test taking and when
experiencing technical difficulties.
If students have documentation stating that they have a disability,
the appropriate time limit will be given when taking the exams and
quizzes.
Class Discussion, Policy Statements and Netiquette
Students must participate in two ways: (1) a new thread for groups to
respond to the discussion topic and (2) individual comments on the
posting of at least two groups.
Your responses and comments will be graded based on a rubric. You
must familiarize yourself with the rubric before you compose and post
the group response. No grade will be assigned for comments unless
the student participated in the group discussion.
Cite references in APA style when using the work of others in your
discussion.
Avoid personal attacks when writing comments.
Do not make any derogatory comments.
Be courteous when communicating to team members in the online
classroom and through e-mail exchanges.

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Attendance Policy
In the online classroom, blackboard tracks students participation online.
While your instructor understands that students may have to balance school
with other life responsibilities, the instructor expects students to apply good
time management techniques to complete all course work on time.
Students have the responsibility to notify the instructor by telephone or email if an emergency arises and are unable to keep up with this course.
Notice to students: If you do not login and complete assigned course work
by the end of week two, your name will be lined out on the class roster.
Learning Difficulty
If you have difficulty in understanding concepts and other course material,
please contact your instructor immediately for help. If you do so after the
course work is completed or at the end of the semester, your instructor can
do nothing.
EVALUATION/ASSESSMENT METHODS:
Assessment
Point Value
Introduction Video
50
Exercise
4 Class discussions
30
5 Quizzes
40
4 Exams
100
1 Group Project
150
Total Points
GRADING STANDARDS
Grading Scale
100 94 A
93 90 A89 87 B+
86 83 B
82 80 B-

(930-870 points)
(869-833 points)
(832- 805 points)
(804- 768 points)
(767- 740 points)

Total Points
60
120
200
400
150
930

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79 77 C+
76 73 C
72 70 C69 67 D+
66 63 D
62 60 DBelow 60 F

(739 -712 points)

(711 -675 points
(674- 647 points)
(646- 619 points)
(618- 582 points)
(581- 554 points)
(Below 554 points)

The instructor reserves the right to revise the grading criteria as appropriate
and will make reasonable attempts to notify students as time permits.
No extra credit work is awarded.
How to calculate your grade
You can calculate your grade at any given time during the semester using
the following equation:
Grade = (Points earned divided by Possible points) x 100
ACADEMIC INTEGRITY STANDARDS
In keeping with its mission, the University seeks to prepare its students to be
knowledgeable, forthright, and honest. It expects and requires academic
honesty from all members of the University community. Academic honesty
includes adherence to guidelines established by the University for the use of
its libraries, computers, and other facilities. Academic or academically
related misconduct includes, but not limited to, unauthorized collaboration
or use of external information during examinations, plagiarizing or
representing anothers ideas as ones own, furnishing false academic
information to the University, falsely obtaining, distributing, using, or
receiving test material; obtaining or gaining unauthorized access to
examinations or academic research materials, soliciting or offering
unauthorized academic information or materials, improperly altering or
inducing another to alter improperly any academic record, or engaging in
any conduct which is intended or reasonably likely to confer upon ones self
or another an unfair advantage or unfair benefit respecting an academic
matter.
AMERICANS WITH DISABILITIES ACT STATEMENT
In accordance with Section 504 of the 1973 Rehabilitation Act and the
Americans with Disabilities Act (ADA) of 1990, if you have a disability or

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think you have a disability, contact Supporting Students through the Office
of Accessibility Services/International Student services (O.A.S.I.S).
Location: Student Services Center, Suite 110
Contact Person: Beverly B. Harris- Director of O.A.S.I.S
Email: bbharris@nsu.edu
Telephone: 823-2409
UNIVERSITY ASSESSMENT STATEMENT
As part of Norfolk State University commitment to provide the environment
and resources needed for success, students may be required to participate in
a number of university-wide assessment activities. The activities may
include tests, surveys, focus groups and interviews, and portfolio reviews.
The primary purpose of the assessment activities is to determine the extent
to which the universitys programs and services maintain a high level of
quality and meet the needs of students. Students will not be identified in the
analysis of results. Unless indicated otherwise by the instructor, results from
University assessment activities will not be computed in student grades.
SUCCESS TIPS
Successful completion of this course with a grade of 73 or higher comes
from doing the important things that are necessary to obtain the desired
grade:
1. Do not procrastinate because it is detrimental to online learning and will
reduce your chances of success in this course. In other words, study and
do course work now instead of later.
2. Set deadlines that are consistent with those of your instructor to complete
assignments.
3. Read, think critically, study, ask questions, understand, reflect on what
you have learned, and apply what you have learned.
4. Think positively because thoughts usually guide actions.
5. Your instructor is here to help you; therefore, you must speak up.

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RETENTION ALERT ADVISORY POLICY

The retention alert policy provides a framework for establishing a campus
network of responders including both academic and student affairs agents to
increase a safety net so students are less likely to leave the University before
graduating. Based on your classroom performance you may be referred to
the appropriate responder through retention alert.