LINKS

TR HOUSEKEEPING NCII
COMPETENCY
CBA

CBC
CBT

CS
RPL

TM
TR
UTPRAS
ISD
CBLM

https://issuu.com/ramildemabogte/docs/tr---housekeeping-nc-ii
THE ABILITY TO PERFORM TASKS AND DUTIES TO THE STANDARD EXPECTED IN EMPLOYMENT
COMPTENCY BASED ASSESTMENT
> THE GATHERING AND JUDGING OF EVIDENCE IN ORDER TO DECIDE
WHETHER A PERSON HAS ACHIEVED A STANDARD OF COMPETENCE
COMPETENCY BASED CURRICULUM
COMPETENCY BASED TRAINING
> TRAINING WHICH DEVELOPS THE SKILLS, KNOWLDEGE AND ATTITUTUDES
TO ACHIEVE STANDARDS
COMPETENCY STANDARDS
RECOGNITION OF PRIOR LEARNING
THE ACKNOWLEDGEMENT OF A PERSONS SKILLS AND KNOWLEDGE ACQUIRED
THROUGH PREVIOUS TRAINING, WORK OR LIFE EXPERIENCE WHICH
MAY BE USED TO GRANT STATUS OR CREDIT IN A SUBJECT OR MODULE

TRAINER'S METHODOLOGY
TRAININGS REGULATIONS
UNIFIED TVET PROGRAM REGISTRATION AND ACCREDITION SYSTEM
INSTRUCTIONAL SYSTEMS DESIGN
COMPETENCY BASED LEARNING MATERIAL

DIMENSIONS OF COMPETENCY
TASK SKILLS
TASK MANAGEMENT SKILLS
CONTINGENCY MANAGEMENT SKILLS
JOB/ ROLE ENVIRONMENT SKILLS

XPECTED IN EMPLOYMENT
1
2

3
4
5
6
7
8
9
10

1
2
3
4
5
6
7
8

1
2
3
4
5
6
7
8
9

1
2
3
4
5
6
7
8

Examples of Assessment Methodologies

Observation Checklist
Practical
Demonstration
Project
360 Feedback
Case Study
Oral presentation
Journal
Problem Solving
Project
Video or Audio Tapes

10 PRINCIPLES OF CBT
The training is based on curriculum developed from the competency standards.
Learning is competency based or modular in structure.
Training delivery is individualized and self paced.
" learning is done by the learner at own pace."
training is based on work that must be performed.
"learning is based on the actual industry practice."
training materials are directly related to the competency standards and the curriculum
Assessment of learners is based in the collection of evidences of work performance based
on industry or organizational required standards.
Training is based on and off the job components .(OJT)
The system allows Recognition Prior Learning.
The system allows for learner to enter and exit programs at different times and levels to receive
an award for competencies attained at any point.
Approved training programs are nationally accredited.

ADDIE MODEL WITH FIVE PHASES

ANALYSIS - analyze learner characteristics ,tasks to be learned,etc,identify instructional
goals, conduct instructional analysis,analyze learners and contexts.
DESIGN- develop learning objectives , choose an instructional approach, write performance
objectives, development assessment instruments,develop instructional strategy
DEVELOPMENT- create instructional or training materials
IMPLEMENTATION -deliver or distribute the instructional materials
EVALUATION -make sure the materials achieved the desired goals, design and conduct
summative evaluation

ELEMENTS OF SESSION PLAN

INDUSTRY SECTOR/QUALIFICATION & TITLE

EX: SECTOR: CONSTRUCTION QUALIFICATION PLUMBING LEVEL: NC III

UNIT OF COMPETENCY
EX: BASIC, COMMON AND CORE
MODULE TITLE
LEARNING OUTCOMES
INTRODUCTION
LEARNING ACTIVITIES
EVALUATION
TEACHER'S REFLECTION

NINE EVENTS OF INSTRUCTIONS by Robert Gange's

Students should

GAIN ATTENTION
INFORM LEARNERS OBJECTIVE
STIMULATE RECALL OF PRIOR KNOWLEDGE
PRESENT THE STIMULUS/MATERIAL
PROVIDE GUIDANCE FOR LEARNING
ELICIT PERFORMANCE
PROVIDE FEEDBACK
ASSESS PERFORMANCE
ENHANCE RETENTION AND TRANSFER

8 STEPS FOR DESIGNING AN EFFECTIVE SESSION PLAN

DEFINE THE PURPOSE OF THE TRAINING AND TARGET AUDIENCE
DETERMINE PARTICIPANTS CHARACTERISTICS AND TRAINING NEEDS
DEFINE TRAINING GOALS AND OBJECTIVE
OUTLINE TRAINING CONTENT
DEVELOP INSTUCTIONAL ACTIVITIES
PREPARE THE WRITTEN SESSION PLAN
PREPARE PARTICIPANTS EVALUATION FORMS
DETEMINE FOLLOW UP ACTIVITIES FOR THE EVENT.

s of Assessment Methodologies

This is a checklist completed by a trainer or the workplace assessor while observing the learners performance on relevant
Demonstrates competence by showing steps or process used to produce a product or service
Demonstration of skills and knowledge in the completion of a project.
Using a structured process to gather and analyse feedback from peers, supervisors and people who are supervised.

Response to a situation which is presented to the learner. Used to ascertain the learners problem solving techniques and un
knowledge.

Learners give an oral presentation about an area of knowledge or their projects to a small group, usually including a traine
their colleagues and any other interested parties.
A journal that records learning activities, skills and knowledge acquisition.
Implementing problem solving techniques to analyse a product or process for problems or errors.
Demonstration of skills and knowledge in the completion of a project.
Recording performance in the workplace that is subsequently reviewed by an assessor.

LEARNING OUTCOMES
At the end of the session you must be able to:
1. Identify learners training requirement
2. Prepare session plan
3.prepare instructional materials
4.prepare assestment instruments (institutional)
5. Organize and learning process

LO
DETERMINE LEARNERS TRAINING REQUIREMENT

NARRATIVE:
DETERMINE LEARNERS TRAINING REQUIREMENT
> I was able to understand the characteristics of the trainees
> We had a hands on training on how to plan, design, implement monitor and evaluate CBT

Competency Standards
> is the written specification of the knowldege, skills and attitude and
required for the performance of a job, occupation or trade and the corr
standards of performance required for these in the workplace.
> is the main basis of the competency based training.

Training Regulations
Competncy based curriculum
Definition of

Competenct based training

> it is a training delivery approach that focuses on the competency
development of the learner as a result of the training.
> Empahasize most on what the learner can actually do.
> Focuses on outcomes rather than the learning process within the spe
> concerned with the attainment and application of the knowledge, ski
attitude to the specific level of competency

> Describe the significance of the TR to competency based training ,that TR

plays a big role in TVET training, the TR serves as the basis for the competency assestmen
and delivery of training program,development of curriculum and assestment instruments.

TRAINING REQUIREMENT

nitor and evaluate CBT

and attitude and values

rade and the corresponding
orkplace.

e competency

ess within the specified time.

he knowledge, skills, and

ompetency assestment and certification, registration

estment instruments.

links
http://www.collinsdictionary.com/dictionary/english/valet-service
definition of valet

1. a cleaning service, in which your clothes are collected for cleaning, from your house or hotel, and returned
2. a parking facility provided by a commercial establishment, such as a restaurant or hotel, whereby custom
attendants park and retrieve them.

who SERVES OTHER PEOPLE, WITH THE AIM OF SATISFYING THEIR NEEDS FOR THEIR OWN BENEFIT
links
http://www.hotel-online.com/News/PR2008_3rd/Jul08_ButlerHotelRole.html

The Active Role of the Butler in Today's Hotel Industry

.

By Osvaldo Torres Cruz, July 2008

Throughout history, the word butler has been associated with service. The definition of service in the dictionary reads:
1. Occupation or function of serving the State, an institution or an individual;
1. organization and personnel supplying some public demand;
2. contribution to the welfare of others.

Considering this definition, it may be said that the Butler is someone who provides services, i.e., who SERVES OTHER PEOPL
NEEDS FOR THEIR OWN BENEFIT.

The fact that butlers used to serve their employers during long periods of time in many cases, the butlers whole life- put them
their employers like no one else did, which allowed them to anticipate their needs, ensuring that those needs were satisfied just
quality of the service provided and, therefore, the employers full satisfaction.

As the Hotel industry evolved, hotels not only adopted infrastructures never before imagined but also developed and perfected t
make them feel more comfortable and foster differentiation within the industry.

One of such newly developed services is the Hotel Butler. Which is the difference then between this type of butler and the tradit
difference lies in the active role of the Butler in todays Hotel Industry.

As any business, Hotels are concerned with profitability. This is achieved through high occupancy levels, which is a result of cu
not simply a matter of meeting the customers expectations, but of exceeding them.

How can we possibly meet guests expectations if we dont know what they are? How can we exceed guests expectations regar
they expect from it?

Here is where the active role of the butler is vital. When the guest arrives, the butler must establish the guests profile, be it thro
guests arrival or through personal contact with the guest or a guests acquaintance. The Hotel butler must have a series of strate
guests needs and as means to generate service needs.

Daily personalized assistance, detailed observation, the capacity to analyze the guests behavior are, among other, the tools that
determine what the possible needs of the guest are, to generate such needs, and to transform them into services provided with th
butlers capacity to satisfy the guests needs and exceeding the guests expectations in connection with them. For example:

If we know that an arriving guest likes classical music, the butler suggests a concert of the Philharmonic Orchestra and offers to
to the performance.

The modern Hotel butler does not wait for the guest to make a request, but generates the guests requests through suggestions, c
implementation. The Hotel butler is in charge of preparing a profile so that in-depth knowledge of the guest can be achieved.

The Hotel butler is the HOTELs best tool for providing personalized service, offering a unique experience and an unforgettable

The Hotel Butler makes all the difference.

Even though some hotels have not set up a Butler Department, they nevertheless offer certain service
performed by a different kind of employee under a different name, e.g.: valet, runner, assistant, bellb
The basic services offered by the hotel butler are, namely:
1- Laundry and ironing.
2- Shoe shine.
3- Packing and unpacking.
4- In-room breakfast and beverages.

What is the difference between the services offered by a Hotel Butler and those provided by any of th

When taking the tray to the room, the Hotel Butler is not just offering breakfast or tea; he is also brin
information gathered beforehand that makes it possible for him to know the guest in greater depth, th
guests needs.

When the Butler enters the room to collect the laundry, he also carries away with him an interpretatio
environment that contributes additional information to the guests profile, enabling possible strategie
the guests well-being and satisfaction.

The Butler has received training on service quality, service strategy creation, preparation of a guests
management of complaints, and so on, that allows him to offer a highly personalized service.

It must be borne in mind that the main goal of any business is profitability and that, in the case of a h
creation of customer loyalty, which depends on the degree of satisfaction experienced by the guests d
the cornerstone of a higly personalized service that guarantees high quality standards.

link
http://www.greatsampleresume.com/Job-Responsibilities/Valet-Attendant-Responsibilities.html
VALET ATTENDANT DUTIES AND RESPONSIBILITIES

ponsibilities.html