DIRECTORATE GENERAL OF SHIPPING, GOVT.

OF INDIA, MUMBAI
HELP DESK
The Directorate General of Shipping, Govt of India, with an objective of bringing its
interaction with his stakeholders, on an online platform, has developed & operationalised
various modules, under its e-samudra project. With increasing number of stakeholders
making use of the online facility, it is felt that the information on the common
queries/problems faced by them and their solutions, be available readily for their
reference. The information on the contact points in the DGS and its field offices, for
addressing their queries and registering their grievances is required to be put upfront.
With this view, following e-mail ids have been created for reference by the stakeholders.
Sr.
Name of
No the Office
.
1. Mercantile
Marine
Departme
nt,
Mumbai

2.

Mercantile
Marine
Departme
nt, Kolkata

Function
Examinations/C
oCs
(Engineering
Wing)
Examination/Co
Cs (Nautical
Wing)
Examinations/C
oCs
(Engineering
Wing)
Examination/Co
Cs (Nautical
Wing)

3.

4.

Mercantile
Marine
Departme
nt,
Chennai

Mercantile

Examinations/C
oCs
(Engineering
Wing)
Examination/Co
Cs (Nautical
Wing)
Examinations/C

Contact person
e-mail id
mmdmum-eexamship@gov.in
mmdmum(dash)eexam(d
ash)ship(at the
rate)gov(dot)in
mmdmum-nexamship@gov.in
mmdmum(dash)nexam(d
ash)ship(at the
rate)gov(dot)in
mmdkol-eexamship@gov.in
mmdkol(dash)eexam(da
sh)ship (at the
rate)gov(dot)in
mmdkol-nexamship@gov.in
mmdkol(dash)nexam(da
sh)ship (at the
rate)gov(dot)in
mmdchn-eexamship@gov.in
mmdchn(dash)eexam(da
sh)ship (at the
rate)gov(dot)in
mmdchn-nexamship@gov.in

Supervisory Officer e-mail

id
pommdmum-examship@gov.in
pommdmum(dash)exam(d
ash)ship
(at the rate)gov(dot)in

pommdkol-examship@gov.in
pommdkol(dash)exam(das
h)ship
(at the rate)gov(dot)in

pommdchn-examship@gov.in
pommdchn(dash)exam(da
sh)ship
(at the rate)gov(dot)in

mmdchn(dash)nexam(da
sh)ship (at the
rate)gov(dot)in
mmdkhi-eexam-

Page 1 of 9

Marine
Departme
nt, Kochi

oCs
(Engineering
Wing)
Examination/Co
Cs (Nautical
Wing)

5.

Mercantile
Marine
Departme
nt, Kandla

Examinations/C
oCs
(Engineering
Wing)
Examination/Co
Cs (Nautical
Wing)

6.

7.

8.

9.

Mercantile
Marine
Departme
nt, Noida

Shipping
Master,
Mumbai

Examinations/C
oCs
(Engineering
Wing)
Examination/Co
Cs (Nautical
Wing)
CDCs/Other
works

Shipping
Master,
Kolkata

CDCs/Other
works

Shipping
Master,
Chennai

CDCs/Other
works

10 Nautical
Wing, DGS

COC/Examinati
on

11 Engineerin
g Wing
DGS
12 E-pariksha

COC/Examinati
on
MEO Class IV

ship@gov.in
mmdkhi(dash)eexam(da
sh)ship (at the
rate)gov(dot)in
mmdkhi-nexamship@gov.in
mmdkhi(dash)nexam(da
sh)ship (at the
rate)gov(dot)in
mmdkla-eexamship@gov.in
mmdkla(dash)eexam(da
sh)ship (at the
rate)gov(dot)in
mmdkla-nexamship@gov.in

pommdkhi-examship@gov.in
pommdkhi(dash)exam(das
h)ship
(at the rate)gov(dot)in

pommdkla-examship@gov.in
pommdkla(dash)exam(das
h)ship
(at the rate)gov(dot)in

mmdkla(dash)nexam(da
sh)ship (at the
rate)gov(dot)in
mmdnoida-examship@gov.in

pommdmum-examship@gov.in

mmdnoida(dash)exam(d
ash)ship (at the
rate)gov(dot)in

pommdmum(dash)exam(d
ash)ship
(at the rate)gov(dot)in

sm-mum-ship@gov.in

pommdmum-examship@gov.in

sm(dash)mum(dash)ship
(at the rate)gov(dot)in
sm-kol-ship@gov.in
sm(dash)kol(dash)ship
(at the rate)gov(dot)in
sm-chn-ship@gov.in
sm(dash)chn(dash)ship
(at the rate)gov(dot)in

pommdmum(dash)exam(d
ash)ship
(at the rate)gov(dot)in
pommdkol-examship@gov.in
pommdkol(dash)exam(das
h)ship
(at the rate)gov(dot)in
pommdchn-examship@gov.in

ntexamcoc-dgs@gov.in

pommdchn(dash)exam(da
sh)ship
(at the rate)gov(dot)in
na-dgs@nic.in

ntexamcoc(dash)dgs (at
the rate) gov(dot)in
engexam-dgs@nic.in

na(dash)dgs(at the
rate)nic(dot)in
cs-dgs@nic.in

engexam(dash)dgs (at
the rate) nic(dot)in
epariksha.helpline@gma
il.com

cs(dash)dgs(at the
rate)nic(dot)in
-

epariksha(dot)helpline(a

Page 2 of 9

t the rate)gmail(dot)com

Given below are the list of common problems faced by the stakeholders and the action to
be taken for addressing the same.
(A)

Examination (assessment and seat booking) --

1. A candidate appearing for the examination is unable to apply, as his earlier

examination result for the lower grade or the same grade has been processed
manually and therefore not found in the system. In such cases, a message
Result / Last result is in process is displayed on screen. In all such cases, the
candidates are requested to send an e-mail to the concerned MMD with the copy to
the supervisory officer, along with the details of the previous examination. The
MMDs have been given the facility/rights to enable such candidates for applying for
the examination.
2. Request for increasing the available seats for a particular subject may please be
taken up through an e-mail with the Supervisory officer of MMD with a copy to
Nautical Advisor or Chief Surveyor, as the case may be.
3.

Examination fee paid but challan not generated: On some occasions, the
candidate, who pays the examination fee, does not get the acknowledgement,
even when the amount is debited from his/her account. In absence of the
acknowledgement, the candidate makes the payment twice or sometimes thrice.
In such cases, the candidates are requested not to pay the fee again, but wait for
three working days. In the three working days, the necessary reconciliation with
the e-payment service provider would be carried out and the acknowledgment
would be generated. More importantly, the candidate is also informed that he
would not miss the seat booking, in such cases. The seat booking would have
taken place as the fee has been received. In case, there is delay of more than
three working days in the re-conciliation, the candidate may please send an email
to egovernance-dgs@nic.in with a copy to amolkirtane-dgs@nic.in. The above is
applicable only in those cases where the fee has been debited from the
candidates account, but the acknowledgement is not generated. This is
not applicable in case where the message Payment failed is displayed. Failed
payment status can be due to multiple reasons i.e. (a) wrong card details (b)
session timeout (c) Bank server failure. In these cases, the seafarer may make
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another attempt to pay fees. In case of problem / issue including the e-payment
related issues faced by the candidate for e-pariksha module for MEO Class IV, the
same may please be taken up epariksha.helpline@gmail.com .
4. It is once again requested that the candidates may follow the instruction at serial
no 3 above and not make multiple payments.

In those cases, where the

candidates makes multiple payments in spite of the instructions, the process of

refund would be initiated later for which the candidate may please send an e-mail
to egovernance-dgs@nic.in

with a copy to amolkirtane-dgs@nic.in. Process for

refund of the fee would be initiated by the e- Governance cell, only in those cases,
wherein there has been multiple payments by the candidate on account of the
technical problem listed at serial no 3 above.
5. Candidates are advised that before the payment of the examination fee and
submission of the application, they may reconfirm the month, paper, type of
examination and other details filled in by them. No change of month or type of
examination is possible online, once the seat is booked. In such cases, if the
candidate wishes to apply for some other month or some other paper, the fee paid
cannot be adjusted in the system. In such cases the candidate would have to do a
fresh booking and pay the fee again. It is also informed that the candidate cannot
make more than one booking for the same month. For eg- If the candidate has
booked for the month of October, he cannot make another booking for October. If
he desires to do so, his earlier booking would have to be rejected by the MMD
concerned. On rejection of application, he can book the seat again with payment of
fee.
6. If the candidate wishes to transfer his seat booking, he may submit an online
application form available at e-gov login- Examination Application for transfer
of seat booking. The application would be transmitted online to the transferor MMD
and would be processed by it. Once the transferor MMDs processes the said
application, the seat would automatically be transferred to the desired MMD. Delay
in transfer of seat booking may please be taken up with the MMD concerned.
(B)

Certificate of Competency [COC] :

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The processing of application for the COC and uploading of the same in the DGS
website is done by the issuing authorities in DGS Head quarters i.e. Nautical and
Engineering Wings. For any queries related to the same, you are requested to
forward an e-mail to mail ids mentioned above with copy to the supervisory officer.
It is mentioned that the process for application for COC has now been made online
since 17.12.15. For making the application the candidates may please click to
CoC, DC Endorsement, GMDSS Radio Operator after login on to e-Governance at
www.dgshipping.gov.in. steps / instructions for making the application are
mentioned in the module itself. The processing of application for revalidation of
COC is done at respective MMDs. For any queries related to the same, you are
requested to forward an e-mail to mail ids mentioned above with copy to the
supervisory officer. The process for online application for revalidation for COC is
expected to be online shortly.
(C)

Dangerous Cargo Endorsement and GMDSS certificate

The processing of applications for the Dangerous cargo endorsement and GMDSS
certificate and uploading of the same in the DGS website is done by the MMDs. For
any queries related to the same, you are requested to forward an e-mail respective
MMDs with a copy to supervisory officer. It is mentioned that the process for
application for DC Endorsement & GMDSS has now been made online since
17.12.15. For making the application the candidates may please click to CoC, DC
Endorsement, GMDSS Radio Operator after login on to e- Governance at
www.dgshipping.gov.in.

Steps/instructions

for

making

the

application

are

mentioned in the module itself.

(D)

Continuous Discharge Certificate [CDC] and Certificate of Competency

(Cook):
1. Queries related to application made for fresh CDC/renewal/replacement /duplicate
CDC and Certificate of Competency (Cook) may be directly taken to the respective
Shipping Master with the copy to supervisory officer.
2. Requests for correction in the online CDC database and the CDC booklet such as
expiry date/issue date/passport number etc may please be taken up directly with
the respective Shipping Master office.

Page 5 of 9

3. It is seen that while applying for the CDC online, the candidates scan and upload
the entire page/sheet containing the photograph or signature. As a result, the
photograph and signature, that appears on the CDC while printing is of very small
size.

It

is

requested

that

only

the

photograph

or

signature

may

be

selected/highlighted and scanned and not the entire page. After uploading the
same, the candidate may submit the application only after checking that the
scanned photograph or signature properly fits in the respective fields. If not, the
candidate is requested to re upload the same.
4. It is mentioned that the process for application for Certificate of Competency
(Cook) has now been made online since 17.12.15. For making the application the
candidates may please click to CDC Management & CoC as Cook after login on to
e- Governance at www.dgshipping.gov.in. Steps/instructions for making the
application are mentioned in the module itself.
(E) Issue of integration between the CDC and INDOS data
1. There may be instances where the CDC details are not available in the INDoS
checker & vice versa. All the seafarers are requested to once login to the CDC
checker and check whether the CDC details are visible in CDC checker. In cases the
details are not visible in CDC checker, then the candidate may please fill and
submit

an

online

application

(http://220.156.189.33/IndosApplication/Indos/CDCChecker.jsp)

available
after

at
which

an

online application number would be generated. The said application will be

processed by respective Shipping Master office.

Queries with respect to such

application may please be taken up with the respective Shipping Master office, by
sending email to the IDs given above with a copy to the supervisory officer. The
application number may please be mentioned in the e-mail.
2. In those cases, wherein the CDC details are visible in the checker, but the INDOS
number is not reflected or incorrectly reflected in the CDC details, it indicates that
the CDC and INDOS data requires integration. In such cases, the seafarer may
please fill the excel sheet given therein and forward the same by e-mail to the
respective shipping master. The Shipping Master office, after necessary verification
would, forward the same to e-Governance cell for integration. The correct data
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would be automatically reflected, once the integration is carried out. Time required
for the same would be seven working days.
3. All the seafarers are requested to carry out the above exercise so that the CDC
details and INDOS details are suitably updated and any potential delay in issuance
of renewal/duplicate/replacement CDC later can be avoided.
(F)

Master Checker
All the seafarers have been provided with the facility to view his/her details in the
master Checker in his profile. In the Master Checker, the candidate can view all the
data such as CDC details, Training details, sea service details, COC details, details of
other certificates like Watch keeping, Dangerous Cargo endorsement, GMDSS etc. It
is mentioned that this data is uploaded in the system by the issuing authorities.
Therefore, if there is any corrections to be made in the data or if some details are
found

missing,

then

the

candidates

may

please

approach

the

respective

authorities/agencies as under

INDOS database- INDOS cell (Please see point G)

CDC details- Respective Shipping Master

Training details- Respective Maritime Training Institute

COC details- Nautical or Engineering wing of the DGS

WKC/Dangerous Cargo/GMDSS- Respective MMDs

Sea service details- Shipping Company if Articles of Agreement is to be

uploaded or RPSL if the Form IIIA is to be uploaded. (It is mentioned here
that the RPSL cannot uploaded the data which is more than three months
old).

The RPSL agencies, Maritime Training institutes and the Ship owners are requested
to upload the data regularly in time, so that the seafarer is not inconvenienced at
the time of the assessment for examination or endorsements.
(G)

Corrections in INDoS databaseThe seafarers are informed that the INDoS database is the primary or basic data
from the data gets populated and used for different applications. Hence if they
wish to make any corrections in the data, they may approach the INDoS cell for

Page 7 of 9

corrections. The e-mail id of INDoS cell is lbsindos@vsnl.net . Following corrections

can be done by the INDoS cell
a) The seafarers data not updated/record does not exist. - Please forward the
scanned copy of copy of INDoS certificate. Time required for correction -24 hrs
b) Name & date of birth correction- Please forward the scanned copy of Indos
certificate, passport and CDC. Time required for correction -24 hrs
c) Correction of other personal details like place of birth/ state of birth /country of
birth/ nationality/ height /hair color/ eye color/ identification mark/complexion.Please forward the scanned copy of INDoS certificate, passport and CDC. Time
required for correction -24 hrs
d) Changes of discipline / gender-Please forward the scanned copy of INDoS
certificate, passport and CDC. Time required for correction -24 hrs
e) Multiple INDoS numbers- Forward an email to INDOS cell indicating the details
of INDOS
certificates and scanned copy of CDC. Time required for correction -48 hrs

(H) Correction to be made in the data filled in form III-A

After submitting the details in form IIIA or Articles of Agreement, if a RPSL comes
across incorrect entries / multiple entries / or intends to make changes in the already
submitted data, it may follow the instruction in the crew branch Circular no 1 of 2013
(available in DGS website) & approach the Shipping Master office for the corrections
along with the required documents.
(I) Ship registration
(1) Obtaining of user ID and passwordThe registration of the ships is done at the MMD through an online application, which
has to be filed by the owner of the vessel. For making such application, the owner
needs to have a unique user ID & password. The owner may download an online form
(http://220.156.189.33/esamudraUI/dropDown.do?method=executeDropDown) which
may be filled, signed, stamped & sent to egovernance-dgs@nic.in by e-mail. The user
ID & password will be generated and sent to the email id mentioned in the form.
(2) Other problems faced by the companies--

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The online applications submitted by the company require to be approved by the

competent authority. Enquiries regarding the status of application for registration and
related transactions may please be taken up directly with MMD concerned. If the
application has been forwarded to DGS, then the enquiries with respect to the same
may be taken up with edward-dgs@gov.in with copy to Nautical Advisor.
(3) The mode of payment of fee for ship registration is through e-payment gateway.
Any issues related to the e-payment may be brought to the notice of e-gov cell
(egovernance-dgs@nic.in).
(4) If any online transaction has to be applied against a vessel & the vessels details
are not seen in the system, you are requested to send an e-mail to edwarddgs@gov.in with a copy to egovernance-dgs@nic.in with a scanned copy of certificate
of registry of the vessel .The details would be loaded in the system.
(5) If any changes are to be made in the details already uploaded, you may send an
e-mail to the Principal Officer, MMD with a copy to edward-dgs@gov.in.
*********

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