Professional Documents
Culture Documents
CHAPTARS PAGE NO
1 History of hotels:
2 Introduction
3 Marketing mix
3.1 Product--------------------------------------------------------------------8
3.2 Price-------------------------------------------------------------------9
3.3 Place-------------------------------------------------------------------9
3.4 Promotion-------------------------------------------------------------10
4.1 Recommendations-------------------------------------------------------11
4.3 Challenges----------------------------------------------------------------12
5 Bibliographies: --------------------------------------------------------------------13
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EXECUTIVE SUMMARY:
It is compulsory internship report which was assigned to me, for this I have to do
internship and I did in Louis Phaethon Club Beach Hotel for six 16 weeks, and I am
This was my first working experience in the hotel industry since I started my program of
hospitality management. My position was held as a bar waiter under food and beverage
department, overall it was an excellent experience regarding to learning and face to face
conversation. The Louis Phaethon Beach is located on the Paphos coast near the
picturesque harbor and only 10 km from Paphos International Airport. Louis Phaethon
Beach hotel is directly on the beach, with an unlimited Mediterranean Sea view. Hotel
Louis Phaethon Beach is the 4rth star all inclusive hotel with more than 400 rooms, in the
heart of Paphos which is blue area it’s a luxurious hotel and handles all type of functions
like business meeting, wedding functions, then there is an outdoor catering facilities,
During my internship period my position was held in the bar as a bar waiter where my
duties and responsibility was to serve the alcoholic and non alcoholic beverage. But I
have learned much more in showing my intention towards learning the function of other
In the reports I have written all my experiences good and challenges very generously.
Overall it was an exciting experience and I have learned a lot from this internship and I
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CHAPTAR NO 1
HISTORY OF HOTELS
The history of hotels is very old when people started to make inns for the travelers, since
the beginning of time, people have traveled for commerce, religion, family, health,
As cited by Texas Tech University, the word "hospitality" comes from the Latin root
meaning "host" or "hospice." The university further noted that the first hotels were
nothing more than private homes opened to the public. Most, unfortunately, had poor
reputations. Under the influence of the Roman Empire, inns and hotels began catering to
The first inn located in America was recorded in the year 1607 and lead the way with
many other firsts in the hospitality industry. The first publicly held hotel (the City Hotel)
opened in New York in 1792. The first modern hotel (the Tremont) opened in Boston in
1809 and the first business hotel (the Buffalo Statler) opened in 1908.
Eventually, from then on, more hotels were built and this gave birth to the hospitality
industry which also led to the classification with the star system. The star system was
assessed by: the price, the hotel's standard of service, and the hotel's facilities offered.
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In the past, hotels were just normal houses offered for guests to stay in. Some were in the
form of inns. These were situated near ports for sailors to spend their night during their
short breaks in the country. Usually the room just consisted of a bed that was big enough
1.2 HISTORY OF HOTELS IN CYPRUS: The early stage of the hotel situation in
1.3 The history of Louis Hotel: Louis Hotels currently owns and operates a range of 9
hotels in Greece and 9 hotels in Cyprus. Our luxury hotel accommodation comprises of 4
& 5 star hotels, A category hotel apartments, in Cyprus, 4 star hotels in the Greek Islands.
Louis Hotels offers Hotels in Cyprus and Hotels in Greece for leisure, family holidays,
all-inclusive stay and business. Louis Hotels is currently present with hotels in Cyprus
and the Greek islands of: Corfu, Zakynthos, Rhodes, Crete and Mykonos.
CHAPTER NO 2
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2.1 Introduction of Louis Phaethon Hotel: The Louis Phaethon Beach is located on the
Paphos coast near the picturesque harbor and only 10 km from Paphos International
Airport. Our hotel is directly on the beach, with an unlimited Mediterranean Sea view.
Relax at the Louis Phaethon Health Club, enjoy a swim in one of our indoor or outdoor
Official rating: 3 stars. The 4 star rating for Louis Phaethon Beach refers to most of the
C.T.O's classifications
Room Types:
Room Facilities:
Air-conditioning/heating
Private bathroom
Balcony
Hair dryer
Radio
Satellite TV
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2.3 Louis Phaethon Beach > Facilities
Hotel services
Shopping arcade
Porter service
Currency exchange
Laundry facilities
Car/Bicycle Hire
Doctor on call
Esperides restaurant: Cypriot and international cuisine, serves buffet breakfast, lunch and
dinner
Helios pool bar and restaurant: serves snacks and buffet lunch, opened only during
summer period
China Spices restaurant: outdoor restaurant opened only during summer period, serves
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Outdoor swimming pool
Massage
20-seat Jacuzzi
Sauna
Steam rooms
Archery
2 tennis courts
Basketball court
Beach volley
Football pitch
2 badminton courts
Table tennis
Electronic games
Billiards
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Resident dance leaders from November till April
CHAPTER 3
MARKETING MIX: The Hotel Louis Phaethon Beach integrating all elements of
3.1 PRODUCT:
Hotel’s products are its rooms and services and better the room and services will be
competition quality with an over all brand strategy, has proven to be the successful
ROOMS:
There are almost 430 room’s variances between single, double and some suits are
Standard single
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Standard double
Premium single
Premium double
Deluxe room
Suits
All of our rooms are well furnished and luxurious, and a best place to spend your time
3.2 PRICES: The Hotel Louis Phaethon prices are more economical compare to other 4
& 5 stars hotels in Cyprus. As because of its popularity around the whole world, mostly
in Eastern Europe and Western Europe, yearly basis it is the very busiest the hotel in
Cyprus as because of price consciousness, the hotel is using some extreme strategy in
order to keep the tourist and clients for long time and repeat business. Therefore the hotel
Louis Phaethon is giving very special prices to the guest in a different period of year.
3.3 PLACE: Hotel is Located in the city's bustling business district, in the heart of
Paphos, the distinctive Hotel Louis Phaethon. Welcomes both business and leisure
travelers. As you will see from the moment you arrive, our hotel offers striking views of
sew views as well as the natural beauty of Paphos. Guest rooms that combine classic
luxury with contemporary business tools, and a level of service that's a step beyond other
hotels.
Customers can book rooms, banquets, and other services on the internet and on the phone
too. Product and service information are sold to the guest via personal selling, direct
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marketing advertising and the internet. Delivery channels include travel agents and
3.4 PROMOTION:
The basic way of promoting the hotel which I notice was phone calls and then the
personal meeting by the marketing staff, added to that they value customers comments
Marketing staff’s public relation is very strong they meet the corporate people in a very
friendly way. Public relation in local market will remain an important element in the
marketing mix presenting the hotel as a supportive member of the communicating and
For advertisement they publish broachers, and if there any new package comes then they
make it in broacher, like Easter packages, summer packages, Buffet packages etc
Words of mouth are very important for promoting any hotel but for this the hotel staff
needs to be very punctual and good, added to that their services need to be very quick.
Primary focus will remain on mass communication with via print ads in trade
publications and on the internet .Direct mails campaigns to existing prospective client
Personal selling in the local marketing will remain an important element of the mix in
order to continue to build important relation ship within a local community and generate
CHAPTER 4
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The quality of food must be improved in hotels.
Prices of food must be reason able according to their food standard and services.
There must be proper marketing and sales promotion for hotel industry.
There should be proper security system to secure the hotel from any terror attack.
They must raise their voice and negotiate with government for chalking out sound
LEARNINGS:
That is for sure that positive learning’s are more then positive learning because internship
is an important part of the BA, it has includes many learning’s including these.
Skill enhanced: I have learned books for my 16 years of education but never did a job, so
this internship has given me the chance to talk and work with different types of peoples.
Reading books can never be enough for us all because we have to learn practical
implication of these because without is just like the fish in the pool.
Confidence gained: This is one of the important learning of the internship because in
class room we didn’t learn how to talk and conversation with the customers especially in
English language so the internship has given us the chance to do that. Because is
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something that u learned with the meeting with different types of peoples especially for
marketing peoples.
Technical skills: While doing internship one thing you surely will be aware of after that is
technical skills because the phone exchanges. File works, going in different departments
for works and meeting that give you much to be fruitful for you in the future life of yours
CHALLENGES:
I think is an art which I didn’t learn much in the hotel because these peoples were also
not working in the team very much, I mean for this is that there were a team work in
same department but there were no team work with the linkages with the peoples of other
departments I guess because the salaries f marketing staffs are higher then the employee’s
of other departments that’s why it creates a jealousy factor in the employees of other
departments.
Now it is some how good too but any way bad too. Because I have worked in many
places like in the restaurant, Bar, Inventory, Pool Bar, Housekeeping, Like a link between
marketing and a finance department It was overall very good for me to work in a crucial
CHAPTER 5
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5.1 Bibliography:
Internet:http://www.louishotels.com/hotel_CYP_PFO-
LPHB_Louis_Phaethon_Beach.html
http://www.louishotels.com/
http://www.google.com.
http://www.visitcyprus.com/wps/portal
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