CASE STUDY NO.

10
BHARAT AIRWAYS

Presented By:
Yatin Sharma 39-MBA-06

Abhishek Jandial 40-MBA-06

Gagandeep Kour 41-MBA-06
Isha Sharma 42-MBA-06
Pavneet Kour 43-MBA-06
 CRUX OF THE CASE

 Caseon Grievance Handling and

developing Communication
Channels
Grievance ??
 CAUSES OF GRIEVANCES

Some of the main causes of grievances are:

 Concerning Wages

 Concerning Supervision

 Concerning Individual Advancements

 General Working Conditions

 Collective Bargaining
Need for grievance
handling procedure
Q: What plan of action would you
suggest to improve the current
situation ??
 Proper grievance handling technique to be
implemented
 Developing communication channels
 Building mutual trust and understanding
among employees
Analysis and areas
of action plans
Analysis
 No useful training
 Improper grievance procedure
 Autocratic style of management
 Poor communication
 Lack of coordination
Areas of action
 Participative management
 Conduct a survey
 Re organization
 Healthy employee- management relations
 Follow up of results
Q: Different methods which can be
used to open communication
channels
 Identify Barriers
 Need for communication
 Written statements
 2 way communication process
 Overcome barriers
 Optimum timing
Thank you