Shurland George

2728 Church Ave #3C

Brooklyn, NY 11226
Home 347-469-0718
Cell 646-881-0999
shurland@hopsdesign.com

OBJECTIVE
I am seeking a position as a Helpdesk in an organization, where my experience, in excess of
four years in the areas of Network Support, Computer Hardware and Software Installation along
with my technical knowledge can be a valuable asset to your company.
EDUCATION
New York City College of Technology
Jan 2005 – Mar 2005

Dec 2004
A+ Certification, Certificate, 2005

Dec Feb 2004

Dell Certificate
Laptop, Desktop, Server

Katharine Gibbs School New York, NY.

Jan 2001 - June 2002
A.A.S Degree, GPA 3.06
Digital Media / Computers Technology,

Career Center New

August 1996
Certificate in Adobe Photoshop, Illustrator and Quark Xpress.
EMPLOYMENT
Apex Computer Systems Inc, Site: SunTrust Bank – 250 Piedmont, Atlanta, GA
Help Desk Support, June 2008 - Present
Perform Help Desk Support, Remote Access, HPSC Trouble Ticket System phone and in
person, VPN, Citrix, SMS, PC Anywhere Active Directory, Wireless and Network Support,
Ghost, Altiris, Windows XP, 2000, 98, OutLook 03 and 07, MS Office Image, Deployment,
Migration, Break Fix of PC, Laptops, Servers router, and Switches, and Printers, HP Plotter,
Maintenance of Hardware, Software and Servers, also Provide emergency on call support to
the branches Black Berry Install and Repairs. ? Support ING: Laptop, Desktop, Printer and
Servers.
Also Support ING, Sep 2008 - Present

Laptop, Desktop, Printer and Servers.

Apex Computer Systems, Site: Charles Schwab – New York, NY
Computer Services Technician, April 2005 - June 2008
Perform PC, Laptops, Printer, Servers Break Fix, Install Hardware and Software Altiris Ghost,
Image, Migration, Deployment, Wireless and Network Support Windows XP, 2000, 98, OutLook,
02, 03,07 Microsoft Office, support the Charles Schwab Branches. Provide routine emergency
service calls to designated accounts.
Getronics 836 North St Tewksbury Sites Field Support in Maryland, MD
Computer Deskside Support, October 2003 - April 2005
Computer deskside Image Migration, Deployment, support, remote access working with ticket
system phone and in person, Troubleshooting, Break fix PC/Laptops, Servers and Printers.
Installing Hardware/Software, Printers and other peripherals. Working on designated accounts
such as Home Depot, Target, Allstate, State Farm, CitiFinancial, Harris Teeter, Borders and
Walmart. Providing POS Support. Kiosk, And also coverage for other technicians while on call
for emergency support.
Freelance Graphic Artist / Web Design, July 1997 - Present
Produce height graphic projects that included Logos, fliers, Business cards, Building web sites
utilizing Adobe Illustrator, Photoshop, Dreamweaver, Fireworks, Flash, and other related web
building Applications.
Freelance PC Technician, November 1999 - Present
Providing a variety of technical services which include building personal computers, install and
upgrading operation systems software, hardware and Printers. Also providing
troubleshooting/technical support and maintenance various peripherals for clients.

Knowledgeable? And Experienced:

Dell Certification, A+, Basic Cabling, Cross Connect, PBX Phone systems, Lexmark and HP
Printers, Desktops, Laptops, Altiris, servers repairs. Active Directory, Remote Access, Data
Entry, Windows XP, 2000, 98 MS Office, OutLook, Adobe Flash, Dreamweaver, Fireworks,
Photoshop, Image Ready, Premiere, Affect Effects, Network and wireless Technologies. Fire
Safety Coordinator certified.
REFERENCES
Furnished upon request.