Q 1.Performance counseling should not give a chance in discussion like:- (M.

A)
a) Increments

b) Salaries

c) Participation

d) Rewards

Ans. a,b,d

Q 2.__________ system stresses on discipline and there is simplicity in the form.

a) Point rating

b) Rating scale

c) Merit rating

d) Grading rating

Ans. c

Q 3.’Compensation and Benefits’ element of HRM focuses on whether the

compensations are fair, consistent and which of the following?
a) Equitable

b) Bulk

c) Lesser

d) Highest

Ans. a

Q 4.Objective of performance appraisal system is to identify the developmental

needs of each employee.
a) TRUE

b) FALSE
Ans. a

Q 5.what are the necessary steps in a benchmarking process? (M.A)

a) Determining the ‘gap’ between the current status and the benchmarking

b) Inculcating best practice & annihilating the competition

c) Identifying who &what to benchmark

d) Forecasting levels of performance

Ans. a,b,c

Q 6. Match the following:-

i)Assignment to some important

task force or committee ii)Need-opportunity alignment

iii)Continued self development iv)”working on your liabilities”

a) Life long mission

b) Crucial role played by HRD

c) Officiating assignment

d) Offsetting plateauing effect

e) Success formula

f) A leadership quality

Ans. 1-d

2-b
 3–f

4-a

Q 7.Taking up another part time job or business simultaneously with that of

original job is known as moon lighting by employees.
a) True

b) False

Ans. a

Q 8.The major sources of recruitment for public sector undertaking are

through(M.A)
a) Casual callers or employment seekers

b) Employment exchanges

c) Nespapers advertising

d) Advertising through word of mouth

Ans. a,b,c

Q 9.Now a days one huge task, which the HR managers do, is:
a) Solving

b) Producing

c) Hiring

d) Motivating

Ans. c
Q 10.HRD aims at developing the capabilities of which of the following, in order
to handle functions like industrial relations, rewards and punishments, performance
appraisal etc?
a) Line managers

b) Requirements

c) Competitors

d) Employers

Ans. a

Q 11.Human resource has thinking power hence it can be used as money, material
or machines.
a) TRUE

b) FALSE

Ans. a

Q 12.Compensation may be used to (M.A)

a) Recruit & retain qualified employees

b) Encourage & punish peak performance

c) Reward & encourage peak performance

d) Reduce turnover and encourage company loyalty.

Ans. a,b,c

Q 13.In today’s organisation HR managers need to think themselves as strategic

partners.
a) TRUE

b) FALSE
Ans. a

Q 14.Human resource needs to assist companies in becoming competitive by

developing- (M.A)
a) Short-range strategies

b) Workforce

c) Business objectives

d) Long-range strategies

Ans. b,c,d

Q 15.Which of the following are the factors affecting HRP? (M.A)

a) Demand for product

b) Type of organization

c) Strategy of organization

d) Time period

Ans. a,b,c

Q 16.The __________ has to be motivated and kept satisfied at all times in his stay
in the company.
a) Managers

b) Supervisors

c) Employee

d) Employer

Ans. c

Q 17.Selection is the process of matching people and their career needs and
capabilities with the __________ and career paths .
a) Research
 b) Jobs

c) Change

d) Mechanism

Ans. b

Q 18.Employer has to pay _________ of the basic wages to the employees during
the lay off period.
a) 30%

b) 50%

c) 45%

d) 60%

Ans. b

Q 19.Need identification(training) exercise can don real harm if the needs are not
met through suitable training programmes.
a) TRUE

b) FALSE

Ans. b

Q 20.HRD is associated with various features those are (M.A)

a) System

b) Clerical process

c) Planned process

d) Interdisciplinary concept

Ans. a,b,c
Q 21.M.M. Khan defines HRD as the process of increasing knowledge, capabilities
and _____________ of all people working at all levels in a business undertaking.
a) Individual approach

b) Positive work attitude

c) Functions

d) Relations

Ans. b

Q 22.When is it said that the consumer is exploited?

a) When he receives inferior goods.

b) When the workers grievances are redressed or if the producer increases his profit share.

c) When the employer uses obsolute technology & processes

d) When workers productivity is not up to the mark

Ans. a

Q 23.In both individuals and group interviews for HRD audit, the following open
ended questions are asked(M.A)
a) What are the strengths of your union leaders?

b) What are the strengths of your HRD functions?

c) What are the areas where your HRD function can do better?

d) What changes do you suggest to strengthen HRD in your company?

Ans. b,c,d

Q 24.Why do most companies prefer HRD audit?

a) To take stocks of things and to improve HRD for expanding, diversifying and entering into fast growth
phases.

b) To take production stocks of things and to improve HRD for expanding, diversifying sectors.
 c) There is a widespread feeling that HRD has not lived upto the expectations of either top management or
line managers

d) There is a widespread feeling that HR systems are people intensive and require a lot of managerial time

Ans. a

Q 25.At a certain stage the upward mobility stops for many employees. This is
inescapable in views of pyramid organisation structure. This phenomenon is called:
a) Pyramiding

b) Stage of decline

c) Plateauing

d) Saturation

Ans. c

Q 26.There has been tremendous decrease in the no of female employees in all

types of organisation.
a) TRUE

b) FALSE

Ans. b

Q 27.What means degree of accomplishment of the tasks assigned to an employee

by way of job contents?
a) Performance

b) Present

c) Planning

d) Potential

Ans. a

Q 28.What is the long form of CII?

a) Cell of Indian Industry
 b) Confederation of Indian Industry

c) Confederation of Indian intelligence

d) Concept of Indian Industry

Ans. a

Q 29.TQM is the conformance to the requirements which ___________ expect.

a) Performance Standards

b) Customers

c) Management

d) Quality control system

Ans. a

Q 30.What is it that is emphasized that a good manager does not seek?

a) Affection

b) Popularity

c) Skill

d) Respect

Ans. a

Q 31.While evaluating __________ jobs, where nature of works is difficult to be

expressed in quantifiable numbers.
a) Workers

b) Supervisors

c) Managerial

d) Personnel

Ans. c
Q 32.Others’ questionnaires is to be filled in by the ____________ only and is
shown to the participants solely for orientation purpose.
a) Demonstrator

b) Evaluator

c) Raters

d) Supervisors

Ans. a

Q 33.If the company wishes to recruit locally it is through

a) Campus recruitment

b) Walk in interviews

c) Selection process

d) Head hunters

Ans. b

Q 34.__________ questions are designed to evaluate by finding out how much a

person knows.
a) Leading

b) Testing

c) Open

d) Empathetic

Ans. a

Q 35.Promotion is done to develop the employee thereby reducing productivity.

a) TRUE

b) FALSE
Ans. b

Q 36. Match the following:-

i)Line managers ii)Line managers

iii)Personnel manager iv)Personnel manager helps in

a) Assist the line manager

b) Help in transfer

c) Administer transfer

d) Hiring new people

e) Recruiting the line manager

f) Advising the line manager

Ans. 1–c

2–b

3–a

4–d

Q 37. _________is route to be followed in oder to realise vision and overall

purpose.
a) Objective

b) Strategy

c) Aims

d) Goals

Ans. b
Q 38.What were the critical factors & attributes of the above mentioned
performance appraisal format- (M.A)
a) Planning

b) Job knowledge

c) Winning instinct

d) Personality

Ans. a,b,c

Q 39.A major impediment to organisational efficiency is lack of proper

communication & information flow. One reason for this is________
a) Decentralisation

b) Vertical growth of organisation

c) Increasing professionalism & dynamism

d) Extensive compartmentalisation

Ans. a

Q 40.The HRD programmes fail due to poverty and social injustice

a) True

b) false

Ans. a

Q 41.In which approach towards training and development stress is to be given on

learning rather than on teaching?
a) SSL technology

b) Walk about approach

c) Agricultural approach

d) Manufacturing appoach

Ans. c
Q 42.TQM consists of two stands namely,quality of ________and quality of
conformance to design
a) Standards

b) Design

c) Mechanism

d) Evaluation

Ans. b

Q 43.An employee who is categorised as dead wood is one who has absolutely no
potential for growth & should be included in a rationalisation programmes
a) True

b) false

Ans. b

Q 44.Name the three performance counselling phase:- (M.A)

a) Rapport building

b) Exploration

c) Communication

d) Action planning

Ans. a,b,d

Q 45.Besides business process re-engineering & benchmarking, which are some

other useful tools to bring about continuous improvement in an organization?
(M.A)
a) Human resource audit

b) Human resource accounting

c) Urgency motivation

d) Management by objectives
Ans. a,b,c

Q 46. The most distinguishing feature of this model; however before giving the
incumbent a higher position in the hierarchy, putting him through a job rotation
and testing programs to enhance his-
a) Leadership quotient

b) Managerial abilities

c) Inter-personal skills

d) Coping capabilities

Ans. c

Q 47.What are the needs for quality audit? (M.A)

a) It provides a benchmark as to the performance of the quality system.

b) It acts as an appraisal system to gauge the performance of the TQM processes.

c) It constitutes a permanent record of the progress in achieving the goal of quality.

d) It facilitates and encourages supplier quality certification systems.

Ans. a,c,d

Q 48.The stage where employees face a mid-career crisis is called as the stage of
decline in the career development cycle.
a) True

b) False

Ans. b

Q 49. Who said “you cannot teach philosophy to a hungry man?”

a) Indira Gandhi

b) Pandit Nehru

c) Lal Bahadur Shastri

 d) Mahatma Gandhi

Ans. b

Q 50.What system of human resource management has it roots in organized sector

like agricultural sector and small scale industrial sector?
a) Moon lighting

b) Human Resource Accounting

c) Collaborative management

d) Employee’s Proxy

Ans. d

Q 51.Some organizations have successfully experimented with foreign assignment

in the career path model. What are the benefits of this form of assignment? (M.A)
a) The individual is tested in an alien environment

b) He is trained to see the business in a global context

c) Lack of opportunity in our country doesn’t come in the way of career progression

d) To get a feel for different environment and culture

Ans. a,b,c

Q 52.In an employees organization the flow of decisions from the working

committee flows to
a) Working committee

b) President/Secretary of branch union

c) General secretary

d) President/Secretary & craft/unit level union

Ans. b

Q 53.The aim of the majority of the systems of job evaluation is to establish, on

agreed basis, the relative values of different jobs in a given plant.
a) TRUE

b) FALSE

Ans. a

Q 54.The conditions in labour market affect the following process to certain extent
a) Recruitment

b) Selection

c) Wages

d) Of company

Ans. c

Q 55.It is said that HRD function is beneficial to both organization and the
__________.
a) Executives

b) Employees

c) Nation

d) Management

Ans. b
Q 56.Five main phases make up the process of the feedback exercise, name the
PHASE 4:
a) Data feeding Reports & Analysis

b) Workshop

c) Questionnaire distribution

d) Monitoring

Ans. a

Q 57.The reviewer has the prime role of recording major appraisal details.
a) TRUE

b) FALSE

Ans. b

Q 58.What is an inherent problem with organizations running their own

educational institutes?
a) Lack of resources

b) Lack of expertise outside the industry

c) Funding from U.G.C. and State Govt.

d) Economic viability

Ans. c
Q 59.What are the factors that warrant the attention for successful implementation?
(M.A)
a) Feedback management

b) Action planning

c) Reinforcement of new behavior

d) Feedback analysis

Ans. a,b,c

Q 60.When employees realise that their demands for better salaries cannot be met
what do they depend upon as an additional source of income? (M.A)
a) A part time job

b) A part time business

c) Starting up an industrial unit

d) Quit their job and take up a business

Ans. a,b,d

Q 61.What are the evident advantages of a flexitime system? (M.A)

a) Calculation of overtime

b) Decline in absenteeism

c) Increase in productivity

d) Increase in morale due to an individualistic approach to work schedule

Ans. b,c,d
Q 62. . Match the following:-
i) The interview methods ii) The questionnaire method

iii)Dr. George S. Odiorne iv)Dr. Blake and Mouton

a) Managerial walkover

b) Grid seminars

c) In the absence of appraisal system

d) Supervisory skill level survey

e) A large target group

f) HR portfolio matrix (classification quadrants)

Ans. 1–c

2–e

3–f

4–b

Q 63.Adequately rewarded employee for the result shown by him cannot have a
confidence in the organization.
a) TRUE
 b) FALSE

Ans. b

Q 64. For closure, if there is no response ( from government) within________

permission is deemed to have granted.
a) 30

b) 90

c) 60

d) 45

Ans. c

Q 65.Individual interviews are conducted normally for groups of four to eight

individuals.
a) TRUE

b) FALSE

Ans. b

Q 66.It is estimated that ___________ of the 10 million employees in the central

govt. including departmentally run undertakings is found to be excess.
a) 1.0 million

b) 2.0 million

c) 1.8 million

d) 0.5 million

Ans. c
 Q 67.The element ‘career development is assuming an alignment of __________
in HRM.
a) Business

b) Management

c) Workers

d) profits

Ans. b

Q 68. For campus recruitment the organization can know methods to cut cost by
understanding and dividing the number of(M.A)
a) Applicants

b) Job acceptance forms

c) Candidates attending the campus interview

d) Companies coming to campus

Ans. a,b,c

Q 69.It is publicised that transfers is a major problem of the members of dual

career groups.
a) TRUE

b) FALSE

Ans. a

Q 70. Enlist the components of the success formula. (M.A)

a) Leadership qualities

b) Relationships

c) Job responsibilities
 d) On-job experience

Ans. a,b,c

Q 71.For the period of the lay off up to a maximum of _________ workmen will
be paid compensation equal to half their basic pay & D.A.
a) 90 days

b) 45 days

c) 30 days

d) 60 days

Ans. b

Q 72.No worker employed in any industry who has been in continuous service for
more than ________can be retrenched untill prior permission from the govt. to
retrench in undertaking employing more than 100 people.
a) 1year

b) 2years

c) 6 months

d) 90 days

Ans. a

Q 73._________ of more than 1500 managers in Dr. Odiome’s study were found to
be in the work horse category.
a) 65%

b) 56%

c) 79%

d) 85%

Ans. c
Q 74.what are the 3 tiers inscribed in the training need identification through
survey method? (M.A)
a) Identifying problems of various departments & the training needs for the various categories of employees
by line manageres through questionnaire

b) Conducting a personal interview with likely trainees for essential feedback

c) Prioritising the various training areas for different categories of employees by the senior managers &
HODs.

d) Conducting interview with the deputy general managers & general managers to get their feedback.

Ans. a,c,d

Q 75.HRD________is in methodology of evaluating various elements of HRD.

a) Audit

b) Planning

c) Structure

d) System

Ans. a

Q 76. Drawbacks of internal sources of placements are (M.A)

a) Underperforming candidates apply for higher posts

b) Thorough study of past performance mingh not always hold true

c) Difficulty in rejecting unsuccessful candidates

d) Over performing candidates applying for higher posts

Ans. a,b,c

Q 77.Mention the defects of simple ranking method: (M.A)

a) Simplicity tends to make measurement somewhat crude
 b) Absence of pre-determined yardstick leads to personal bias

c) All the factors affecting the job are not considered

d) Some factors affecting the job are considered

Ans. a,b,c

Q 78.HRD enhance internal capabilities of an organisation to deal with current or

future challenges to be faced by an organisation.
a) TRUE

b) FALSE

Ans. a

Q 79.__________is an advancement of an employee to better job conditions.

a) Promotion

b) Demotion

c) Medical exam

d) Referral check

Ans. a

Q 80.Supplier teaming is to develop short term relationship with a few higher-

quality suppliers .
a) TRUE

b) FALSE

Ans. b

Q81. Low commitment to work saves direct and indirect costs of labour.
a) TRUE

b) FALSE

Ans. b
Q 82.In which kind of approach the goal of HRM is to reduce costs with specified
rules and procedures?
a) Commitment

b) Systems

c) Control

d) Psychological

Ans. c

Q 83.The most popular medium for advertising for external placements is

through(M.A)
a) Television

b) Press

c) Radio

d) Word of mouth

Ans. a,b,c

Q84. Name the word which enable the superior to verify that he has correctly
heard?
a) Testing

b) Leading

c) Paraphrasing

d) Feedback

Ans. c
Q 85. Name one of the components/elements of the flow of decisions in the
employees organisation as a bid to increase union member loyalty:
a) Providing wrong information about management

b) Grievance handling about management

c) Industrial relations about management

d) Agitation about management

Ans. a

Q 86.Western and third world Studies of organitional excellence indicate major

keys to organisational excellence+B172, those are-(M.A)
a) Mission

b) Goals

c) Policies

d) Rewards

Ans. a,b,c

Q 87.Name some guideline that could be followed in giving feedback.

a) Suggestive

b) Continuous

c) Positive

d) Negative

Ans. a,b,c

Q 88. According to Lahiry what is the simple act of comparsion & learning for
organisational improvement?
a) Business process re-engineering
 b) Intra-firm comparsion

c) Benchmarking

d) 360 –degree approach

Ans. c

Q 89. SAIL helped HR managers to head separate outfits .

a) TRUE

b) FALSE

Ans. b

Q 90. Match the following

i) “You said it” suggestion boxes ii) (1912) TISCO

iii) Reduction of supervisory levels iv) To be trained to be independent entrepreneur

a) Middle managers & Supervisors

b) Free medical aid for empolyees

c) Flatter structures with less hierarchical control

d) “Building people to build business”

e) Human resources professionals

f) The eight hour work day

Ans. 1–d

2 -- f

3–c

4–a

Q 91. Business re-engineering often shifts the power base.changing the command –
and – control approach to_________
a) Direct-and-supervise

b) Mobilised-and-enable

c) Dynamic- and –reactive

d) Proactive- and -innovative

Ans. b

Q 92. The role of the organisation in career planning is to introduce & strengthen
system to ensure______of employees.
a) Self development

b) Development

c) Career progression

d) Participation

Ans. c

Q 93. It is one of the participles of HRM that employees are made to feel that they
are which of the following?
a) Of no use to the organisation
 b) Valuable to the organisation

c) Unprodutive

d) Motivational

Ans. b

Q 94. The data obtained through job analysis are recorded on what is known as job
analysis sheet.
a) True

b) False

Ans. a

Q 95. Career planning involves efforts on part of the organisation to provide

avenues for the growth to its employees but the other side of the coin is the role of
the employees in career planning through________
a) Career path development

b) Self modelling

c) Self development

d) Once own committed career path

Ans. a

Q 96.The capacity to take considerable responsibility, ability to control and

influence others and skills in problem solving primarily show:
a) Search for security

b) Technical-functional competence

c) Managerial competence
 d) Dysfunctional competence

Ans. c

Q 97.Name the steps that develop strategic framework for HRD(M.A)

a) Realistic employee development

b) Measurable employee development

c) Well costed employee development

d) Under costed employee development

Ans. a,b,c

Q 98.What does HRP need, to effectively meet the changing strategies &
objective?
a) Constant updating

b) Limitations

c) Political background

d) Effective market for product

Ans. a

Q 99.Which kind of inequality to a great extent affects industrial relations?

a) Price

b) Quality

c) Wage
 d) Technology

Ans. c

Q 100.One of the key advantages of a multi-rater appraisal system is that-

a) It is highly technical appraisal system

b) It adds objectivity and supplements to the traditional appraisal system

c) It utilises the reportive of expert guidance

d) It is a fair appraisal system

Ans. b

Q 101.Name the organisations which have adopted effective HRD procedure?

(M.A)
a) Bajaj auto Itd.

b) TELCO

c) L&T

d) HLL

Ans. b,c,d

Q 102.What are the objectives of inspection? (M.A)

a) Removing defects

b) Consumer satisfaction

c) Quality product

d) Reduction in wastage
Ans. a,b,c

Q 103._______ are judgements of characteristics, traits of employee.

a) Performance

b) Appraisals

c) Potential

d) Merit

Ans. b

Q 104.Kotter (1996) in his book leading change suggest that crisis when times are
good can effectively trigger people off on the right track.
a) True

b) False

Ans. a,

Q 105. ________ responsibility is much more than of worker.

a) Manager

b) Supervisor

c) General Manager

d) Personnel Manager

Ans. b

Q 106.Organisation should not employ specialists for the various operational

activities.
 a) TRUE

b) FALSE

Ans. b

Q 107.According to whose research trends in pay structures in the IT industry

indicated that most companies provide employee with cash-heavy compensation
packages.
a) Pascal

b) Hewlett

c) Pereek

d) Roa

Ans. b

Q 108.One of the features of HRD goals is,_______ & it is a perishable

commodity.
a) Labour

b) Manager

c) Organisation

d) Management

Ans. a

Q 109.What are the components/elements of a flow of decisions in employees

organisation? (M.A)
a) Providing wrong information about management

b) Political tactics

c) Promotional opportunities
 d) Grievance procedure

Ans. a,c,d

Q 110. The two parties to collection bargaining viz.,th employees and the
employers have an opportunity to ventilate their side of the problems without any
reference to the impact of that settlement on the-
a) Public

b) Government

c) Consumer

d) Trustees

Ans. c

Q 111.For closure .every work to be compensates with_______average pay for

every year of service completed.
a) 10 days

b) 30 days

c) 45 days

d) 15 days

Ans. d

Q 112.The jobs falling under the same grade get different wage scale.
a) True

b) false

Ans. b
Q113. Attracting good candidates depends on the
a) Future performance of company

b) Present performance of company

c) Past and present performance

d) Past performance of the company

Ans.b

Q 114.Section _______of the Industrial Disputes Act (104).1947, does not confer
the right on employers to lay off workers for whatever reason they deem fit.
a) 25-D

b) 25-M

c) 25-C

d) 25-F

Ans. c

Q115. Match the following:-

i) Job facters enumerated as: ii) Wage survey:

ii) Designing wage structure: iv) Concept suggested by Elliot Jecques.

a) Effort, responsibility, skill, working conditions

b) It take into account the various key factors that will tell the overall performance of a job

c) Effort, point, skill, working conditions.

d) Similar jobs are grouped and treated as a job class.

e) It place all evaluated jobs according to point in term of money.

f) Effort, grading, skill working conditions.

Ans. 1-a

2-e

3-d

4-b

Q 116.Need and importance of TOM: (M.A)

a) Enhancing quality

b) Sporadic quality improvement

c) Reducing waste

d) Flexibility

Ans. a,c,d

Q 117.An employ sponser, the HR manager plays an integral role in organisational

success.
a) True

b) False

Ans.a

Q 118. . Match the following:-

iii) Swim or sink approach ii) Plateauing
 iv) Development grade iv) Success formula

a) Saturated upward mobility

b) Exploratory stage

c) Below the management cadre

d) Lack opportunity

e) Self-development

f) Job responsibilities, relation , leadership qualities

Ans. 1-b

2-a

3-c

4-f

Q 119.Participants are given two questionnaires________ and 2 others

a) His

b) Self

c) Her

d) him

Ans. b

Q 120.In which method common factors to all the Jobs are identified?
a) Factor comparison

b) Analytical

c) Non-analytical
 d) Point

Ans. d

Q 121.The dimensions of the human resources portfolio matrix do not have the
same form as for product & market portfolio.
a) TRUE

b) FALSE

Ans. b

Q 122._________ forms the last phase of the 360- degree feedback exercise.
a) Monitoring

b) Feedback

c) Counselling

d) Workshop

Ans. c

Q 123.What are the elements of a quality control system? (M.A)

a) A means of measurement of accomlishment

b) A means of standard

c) A comparison of actual results with the standard

d) A means of continuous improvement

Ans. a,b,c
Q 124.The ultimate responsibility towards the “welfare”of the consumer rests on
the heads of the
a) Government

b) Employer

c) Consumers

d) Consumer association

Ans. d

Q 125.The common sources of recruitment are through (M.A)

a) Newspaper advertisements

b) Employment exchange

c) Employee referral

d) Word of mouth

Ans. a,b,c

Q 126.________practices help people to work smarter.

a) Job enlargement

b) Job involvement

c) Job rotation

d) Job management

Ans. c

Q 127.One of the organization measures to overcome HRD problems is that the

expenditure on HRD should be treated as________
 a) Waste of money

b) Investment

c) Loss

d) Profits

Ans. b

Q 128.In HRP an HR manager has to ensure that sufficient representation is given

to candidates from the which of the following? (M.A)
a) Weaker section

b) Physically handicapped

c) Socially and politically oppressed

d) Skilled workers

Ans. a,b,c

Q 129.________ is a termination of the services of a workman inflicted by way of

disciplinary action.
a) Dismissal

b) Retrenchment

c) Dischange

d) Closure

Ans. b

Q 130.what are the evident consequences & challenges emanating from dual career
groups? (M.A)
a) Absenteeism
 b) Work sharing

c) Restricted freedom

d) Low produtivity due to conflict of interests

Ans. a ,b,c

Q 131.Why is it found that federations & unions constitute an important & crucial
wing of an organisation?
a) If mismanaged they affect industrial peace

b) They have a strong bearing on the culture of the organisation

c) They can be threat to management

d) They determine the survival of the organisation

Ans. a

Q 132.Name the various processes of job evaluation: (M.A)

a) Classify the job

b) Select the method

c) Gain acceptance

d) Loss acceptance

Ans. a ,b,c

Q 133.HRM is responsible for getting the best people, training them and providing
mechanism to ensure that these employees maintain their productive affilitation
with the organisation.
a) True
 b) False

Ans. a

Q 134.In some cases, individual and group interviews are substituted by_________
a) LTIP

b) LSIP

c) LPIP

d) LRIP

Ans. b

Q 135.Federations may invite the management’s representatives to participate in

working committee meetings. Who would the unions at plant level/ shop level
essentially invite?
a) Chief of the organisation or his nominee

b) Divisional/departmental manager & personnel manager

c) Divisional/departmental manager & line representatives

d) Representatives from line & personnel department

Ans. a

Q 136.Basically a two day workshop is conducted under phase 5 which stretches to

three or more days depending on the no. of participants
a) True

b) false

Ans. a
Q 137.Management of human resources in the responsibility of line managers.
a) TRUE

b) FALSE

Ans. a

Q 138.what are the different forms of federation and unions within an

organisation? (M.A)
a) Craft/unit level union

b) General union/parents body union

c) Branch union

d) Working committee

Ans. a,c,d

Q 139.Companies can offer the option only to employees who are

above_______years of age or have served with the company for 10 years.

a) 35

b) 38

c) 45

d) 40

Ans. d

Q 140.To evaluate is to assess the value.

a) True
 b) False

Ans. a

Q 141.Pfeffer (1998) has identified seven dimensions of successful organisation,

name one of them.
a) Job rotation

b) Employment security

c) Potential appraisal

d) Performance appraisal

Ans. b

Q 142.A network of job specification in terms of kind of person needed to perform

the job is
a) Manpower planning

b) Recruitment

c) Personnel specification

d) Job description

Ans. d

Q 143.Performance management system ensures linkage between individual and

organisational goals.
 a) True

b) false

Ans. a

Q 144.For each participant, a schedule is kept regarding the feedback he has been
getting, for ever questionnaire that is received, what is it that is including- (M.A)
a) The name of the participant to whom it is addressed

b) The working relationship of the rater is recorded throughout the exercise

c) The name of the assessor to whom it is addressed

d) The name of the administrator to whom it is addressed

Ans. a ,b

Q 145.vertical promotion includes greater responsibility,high pay and high status.

a) True

b) false

Ans. a

Q 146.In which kind of approach the HR system are intended to shape desired
employee behaviours by forging links between oganisational goals?
a) Control

b) Commitment

c) Systems

d) psychological

Ans. b
Q 147.Name the style of management, where top level managers in India have
been found to block the motivation and learning of employees (M.A)
a) Autocratic

b) Paternalistic

c) Coarcive

d) Co-ordination

Ans. a,b,c

Q 148.TQM is the conformance to the requirements which______expect

a) Performance standards

b) Customers

c) Management

d) Quality control system

Ans. b

Q 149.Why is that trade union leaders, particularly those connected with political
parties may strongly oppose management participation in trade union?Because
they are of the views that -
a) Management may impose their thought on the members

b) It may brood competition among members

c) It is unhealthy competition among members

d) Their influence is decelerated among the members

Ans. d
Q 150. For campus recruitment the organisation can know methods to cut cost by
understanding and dividing the number of (M.A)
a) Applicants

b) Job acceptance forms

c) Candidates attending the campus interview

d) Companies coming to campus

Ans. a,b,c

Q 151. Low commitment to work saves direct and indirect costs of labour.
a) TRUE

b) FALSE

Ans. b

Q 152. Performance counselling refers to the help provided by a manager to his

subordinates, it attempts to help the employee in- (M.A)
a) Supportive atmosphere

b) Empathetic atmosphere

c) Setting goals

d) Setting losses

Ans. a,b,c

Q 153. _________ main phases make up the process of the feedback exercise.
 a) Five

b) Six

c) Four

d) Three

Ans. a

Q 154. At Hewalt Packard, as part of their BPR programme, the __________

directs resources from applicants to a centralised employment response centre.
a) TABS

b) WFS

c) GRPS

d) EMS

Ans. d

Q 155. The application forms should meet the requirements like age, qualification
and
a) Job

b) Experience

c) Contacts

d) Address

Ans. a

Q 156. Why is it necessary in the interview method of need assesment that the
process begin with a detailed discussion with the departmental/divisional heads?
a) To asses person biases, if present
 b) To determine the leadership style & worker productivity

c) To determine the parameters of the study & get a view on the training needs

d) To review performance parameters & job descriptions with the head of the dept.

Ans. a

Q 157.Up gradation means employee is demoted.

a) TRUE

b) FALSE

Ans. b

Q 158.There are several ways in which human resource management can

strengthen relationships to accomplish organisational goals. Discuss some Indian
experiences indicated by a survey conducted in 1996 (M.A)
a) Greater emphasis on people related issues-“Building people to build business”.

b) HRM is being used as a ‘business development tool’

c) In calculating business-orientation approach in HR professionals.

d) An increasing number of HR professionals have been included in the top management of indian companies.

Ans. a, b,d

Q 159.Write the long form of (KPAs)

a) Key potential areas

b) Key performance areas

c) Key planning areas

d) Key postal areas

 Ans. b

Q 160.HRD is associated with various features those are (M.A)

a) System

b) Clerical process

c) Planned process

d) Interdisciplinary concept

Ans. a,b,c

Q 161.The factors coming under discipline & attendance are time keeping and
___________.
a) Sincerity

b) Obedience

c) Puntuality

d) Manners

Ans. b

Q 162.Name one of the important and valuable resource:

a) Perormance resource

b) Potential resource

c) Human resource

d) Manpower resource
 Ans. c

Q 163.The no hours in a day, no. of days in a week and work schedule when the
worker has to perform the job are normally stated in a job description
a) TRUE

b) FALSE

Ans. b

Q 164.Objective of performance appraisal system is to identify the developmental

needs of each employee.
a) TRUE

b) FALSE

Ans. a

Q 165.Name the various ways through which business firms are being helped by
well designed job evaluation: (M.A)
a) Enables firm to get data

b) Establishes equal wage rate for all the jobs, according to job requirement

c) Systematic process and understood by all

d) Establishes different wage rate for all the jobs, according to job requirement.

Ans. a,b
Q 166.which point of importance of HRD helps in making people aware of skills
required for job performamnce?
a) Role clarity

b) Competent employees

c) Committed work force

d) Synergy effect

Ans. a

Q 167.Most of the concepts of the HRM and / or organizational behaviour become

non-practicable due to _________________.
a) HR Accounting

b) Resistance to change

c) Organisational politics

d) Dynamism of industry

Ans. c

Q168. For campus interview with the institutes, what can be dropped to cut costs?
(M.A)
a) High cost

b) Low success rate

c) Many interview rounds

d) Low cost

Ans. a,b,c

Q 169.Supplier teaming is to develop short term relationship with a few high

quality suppliers.
 a) TRUE

b) FALSE

Ans. b

Q 170.Potential refers to the likelihood of the job holder making a future

contribution to the employing organisation.
a) TRUE

b) FALSE

Ans. a

Q 171.At a certain stage the upward mobility stops for many employees. This
phenomenon ideally takes place around the age of
a) 45

b) 35

c) 50

d) 40

Ans. d

Q 172.HRP involves determining the organization’s HR needs and

_____________.
a) Strategies and philosophies
 b) Development

c) Importance

d) future

Ans. d

Q 173.What is the result of this era of fierce competition & ever-changing global
markets according to casio(1995)? (M.A)
a) Service orientation with sharper focus on customer

b) Performance linked pay rather than seniority pay.

c) Heavy rationalization of human assets.

d) Smaller companies employing fewer people

Ans. a,b,d

Q 174.Essentials of effective QC’s:- (M.A)

a) Prompt approval

b) Problem collection

c) Regular communication

d) Unconditional support

Ans. a,c,d

Q 175.It is said that rate the job, and not the _________.
a) Wage

b) Man

c) Salary

d) personnel
Ans. a

Q 176.The term “CORE” in corporate core programmes means that these

programmes would be extented to everybody in management & supervisory
cadres.
a) TRUE

b) FALSE

Ans. a

Q 177.Traditional performance measures usually cover only the financial aspect of

an organization, & prove to be myopic & insufficient in the long term. A model
designed by this association/Foundation indicates both financial and non-financial
parameters with special emphasis on the later?
a) American productivity and quality centre’s international benchmarking clearing house.

b) The European Foundation for Quality Management

c) The workforce Solutions company(WFS)

d) Malcolm Baldridge Foundation for Quality Management

Ans. b

Q 178.A major impediment to organisational efficiency is lack of proper

communication & information flow. One reason for this is _____________.
a) Decentralization
 b) Vertical growth of organization

c) Increasing professionalism & dynamism

d) Extensive compartmentalisation

Ans. a

Q 179.Financial difficulties, accumulation of stock, expiry of license or lease &

exhaustion of natural resources are not considered valid reasons for closure as
these are___________.
a) Avoidable circumstances

b) Unavoidable circumstances

c) Beyond the control of the employer

d) Employee inflicted

Ans. a

Q 180.No worker employeed in any industry who has been in continuous service
for more than __________ , can be retrenched until prior permission from the
govt. to retrench in undertakings employing more than 100 people.
a) 1 year

b) 2 years

c) 6 months

d) 90 days

Ans. a
Q 181. Match the following:-
a) Assignment to some important task force or committee b) Need opportunity alignment

c) Continued self development d) “Working on your

liabilities”

a) Life long mission

b) Crucial role played by HRD

c) Officiating assignment

d) Offsetting plateauing effect

e) Success formula

f) A leadership quality

Ans. 1–d

2–b

3–f

4–a

Q 182.What is it that good HR practices can build?

a) People

b) Competencies

c) Managers

d) Employees

Ans. b
Q 183.Generally employee feel satisfied when they are promoted to lower ladders
in the organisation.
a) True

b) false

Ans. b

Q 184.What kind of grading must be brought to the notice of the vice-president of

the company? (M.A)
a) Fair

b) Excellent

c) Superior

d) Poor

Ans. b,d

Q 185.Match the following:-

a) The machanism of price fixation b) These are not the days of individualism &

unorganisation

c) Knowledge of the subject, hard work & d) To divert manufacturing activeties from urban to

a sincere approach rural areas

a) One of the role of the consumer council

b) One of the role of the advisory committee

c) Unionism

d) Management participation in employees organisations

 e) A much neglected sphere of the market

f) Requisites for consumerism

Ans: 1–e

2–c

3–f

4–a

Q186. The ranking system is also know as ________ system.

a) Non –quantitative

b) Quantitative

c) Qualitative

d) Non-qualitative

Ans. a

Q 187.Federations may invite the management’s representatives to participate in

working committee meetings.who would the unions at plant level/shop level
essentially invite?
a) Chief of the organisation or his nominee

b) Divisional/departmental manager & personal manager.

c) Divisional/departmental manager & line representatives.

d) Representatives from line & personnel department .

Ans. d

Q 188.Participants are given two questionnaires______ and 2 others

a) His

b) Self

c) Her
 d) him

Ans. b

Q 189.When the company does not have time to spend on human resource process
it adopts recruitment through
a) Employment agencies and head hunters

b) Organizational policy

c) Advertisements

d) Applicants

Ans. a

Q 190.Employee and supervisor should be never involved while finalising job

description.
a) TRUE

b) FALSE

Ans. b

Q 191.What includes in salary survey? (M.A)

a) Average compensation

b) Inflation indicators

c) Salary budget averages

d) Averages salaries

Ans. b,c,d
Q 192.What are the objectives of a quality control programme? (M.A)
a) Improvement in standard of goods with very little increase in cost of production

b) Improvement in minimizing wastages

c) An effective inspection & control system

d) Conformance with desired standards

Ans. a,b,d

Q 1.In the development grade method of career planning the selected staff for this
grade would remain there only for ________ years.
e) One

f) Two

g) Three

h) One and half

Ans. b

Q 2.Employment agencies normally recruit at

e) Lower and middle levels of management

f) Lower and top levels of management

g) Middle and top levels of management

h) Top and lower levels of management

Ans. c
Q 3.TQM believes that quality reduces cost through reduced wastages, greater
productivity and _____________.
e) Conformance to standards

f) Reduced income

g) Clear responsibility accounting

h) Increased turnover

Ans. d

Q 4.When there is an increase in the wage bill (through collective bargaining), the
party, usually to make the biggest sacrifies is the
c) Employer

d) Consumer

e) Workmen

f) Society at large

Ans. c

Q 5.Promotion is done to utilize the employee’s skill and knowledge.

e) TRUE

f) FALSE

Ans. b

Q 6. Section ________ of the Industrial Disputes Act 1947, states that an employer
should only retrench employees who have been most recently hired.
g) 25-D

h) 25-M

i) 25-G

j) 25-F
Ans. c

Q 7.What are the different stages that emerge in the career development cycle?
(M.A)
c) Establishment stage

d) Stage of disharmony

e) Maintenance stage

f) Stage of decline

Ans. a,c,d

Q 8.Counselling involves a one to one discusssion between the participant and

administrator.
a) TRUE

b) FALSE

Ans. a

Q 9.Name the various HRD values like: (M.A)

e) Openness

f) Aims

g) Trust

h) Autonomy

Ans. a,c,d

Q 10.HRP facilitates which process to international expansion ?

e) Meeting staffing needs

f) Expansion

g) Environment development
 h) Production

Ans. c

Q 11.All forms of job evaluation are designed to enable management to determine

how much one job should be paid as compared to others.
c) TRUE

d) FALSE

Ans. a

Q 12.On the basis of job elements and organisational demand an appropriate

________ of job evaluation should be selected.
e) Study

f) Type

g) Method

h) Course

Ans. c

Q 13.What is one of the factors / ingredients required to succeed as an effective

consumer organisation?
c) Political backing

d) Knowledge of product pricing

e) Unionism

f) Initiative

Ans. c

Q 14.Why do most companies prefer HRD audit?

 e) To take stocks of things and to improve HRD for expanding, diversifying and entering into fast growth
phases.

f) To take production stocks of things and to improve HRD for expanding, diversifying sectors

g) There is a widespread feeling that HRD has not lived upto the expectations of either top management or
line managers

h) There is a widespread feeling that HR systems are people intensive and require a lot of management time

Ans. a

Q 15. Match the following:-

i) HRD mechanism ii)HRD process variables

iii)HRD outcomes variables iv)Organisational effectiveness dimensions

a) Job excellence

b) Better generation of internal resources

c) Review discussions, feedback counselling sessions

d) Higher productivity and more profits

e) Role clarity and risk taking

f) Increase of costs

Ans. 1–c

2–e

3–b

4–d

Q 16.The most popular medium for advertising for external placement is through
(M.A)
e) Television

f) Press
 g) Radio

h) Word of mouth

Ans. a,b,c

Q 17.HRD is a __________ function.

e) Isolated

f) Proactive

g) Independent

h) Free

Ans. b

Q 18.For closure, every worker is to be compensated with _________ average pay

for every year of service completed.
e) 10 days

f) 30 days

g) 45 days

h) 15 days

Ans. d

Q 19.It is very easy to write grade description, as the number of jobs increases.
c) TRUE

d) FALSE

Ans. b

Q 20.What are the general characteristics of freedom or independence

competence? (M.A)
e) They will like to work at their own place
 f) They will like to work as their own boss

g) They will like to choose their working hours

h) Free lance writer & consultants come under this category

Ans. a,c,d

Q 21.Individual counselling forms the second phase of the 360-degree feedback

exercise.
e) True

f) False

Ans. b

Q 22.__________________ leads to conflict between various departments is a

functional organisation.
e) Development of own specialised interests

f) Faulty communication

g) The lack of appreciation for the constraints of other department

h) High degree of autonomy

Ans. c

Q 23.A useful and objective data on employees generated by HRD facilitates

which of the following?
e) Deciding the job profile

f) Recruitment and selection

g) Human resource planning

h) Development
Ans. c

Q 24.the relations between the superior & subordinate will be affected adversely in
case of moon lighting by subordinate.
e) TRUE

f) FALSE

Ans. a

Q 25.What is the published literature of the company which helps in assessing the
strengths and weaknesses of HRD? (M.A)
e) Manual reports

f) Marked handouts

g) Personal manual

h) Newspaper

Ans. a,b,c

Q 26.Organizational development assures healthy _____________ relationships.

c) Human

d) Organizational

e) Inter and intra unit

f) Performance

Ans. c

Q 27.The capacity to take considerable resposibility, ability to influence and

control others and skills in problem solving primarily show:
e) Search for security

f) Technical-functional competence

g) Managerial competence

h) Dysfunctional competence
Ans. c

Q 28.What is one of the key objectives of a performance appraisal?

e) To understand his own strengths and weaknesses with respect to his role in the organisation

f) To act as a mechanism to only measures performance

g) Prevention is better than cure

h) To judge the character traits of the work force

Ans. a

Q 29.In the same organisation, with the new policy, what is the policy if the
assessor is transferred from his/her job after Feb?
e) He/She will complete the appraisal of those reporting to him/her & proceed on transfer

f) The appraisal will be done by the new incumbent in the position as at 31st Aug.

g) Another superior takes charge of the appraisal for the assessee

h) Another superior along with the recommendations of the HR manager appraises the assessee

Ans. a

Q 30.Career planning involves efforts on part of the organisation to provide

avenues for growth to its employees but the other side of the coin is the role of the
employee in career planning through ____________.
e) Career path development

f) Self modeling

g) Self development

h) Once own committed career path

Ans. c

Q 31.Growth of business calls for hiring of additional labour, while mergers will
need a plan for which of the following?
e) Hiring skilled workers
 f) Lay-offs

g) System change

h) Training and development

Ans. b

Q 32.In the career path models, it is aimed that essentially a ten years experience
should be solid ten years experience, with one year experience repeated ten times.
e) TRUE

f) FALSE

Ans. b

Q 33.Some organizations have successfully experimented with foreign assignment

in the career path model, what are the benefits of this form of assignment? (M.A)
e) The individual is tested in an alien environment

f) He is trained to see the business in a global context

g) Lack of opportunity in our country doesn’t come in the way of career progression

h) To get a feel for different environment and culture

Ans. a,b,c

Q 34 Match the following:-

i) TQM ii) Focus on quality

iii)Quality iv) Quality circles

a) Principle managerial function

 b) Totality of features & characteristics

c) Dr. W. Edwards Deming

d) Element of TQM

e) Important tool to control the quality of a product

f) Problem solving

Ans. 1- e

2- c

3- d

4- f

Q 35.There has been tremendous decrease in the no. of female employees in all
types of organisation.
c) TRUE

d) FALSE

Ans. b

Q 36. __________ having openness, trust, authenticity as its bed rock is highly
suitable for 360 – degree appraisal.
a) Culture

b) Individual

c) Atmosphere

d) surrounding

Ans. a

Q 37. What were the critical factors & attributes of the above mentioned
performance appraisal format. (M.A)
e) Planning

f) Job knowledge
 g) Winning instinct

h) Personality

Ans. a,b,c

Q 38.The actual HRM process starts with the estimates of the amount and the type
of ___________.
e) People needed

f) Finance required

g) Raw material

h) Procedure

Ans. a

Q 39.Name the dimensions identified by Pfeffer seem to characterise most not all
of the system-producing profits through people. (M.A)
e) Selecting hiring of new personnel

f) Self managed team

g) Decentralisation of decision making

h) Centralisation of decision making

Ans. a,b,c

Q 40.Western and Third World studies of organizational excellence indicate major

keys to organizational excellence +B172, those are-(M.A)
c) Mission

d) Goals

e) Policies

f) Rewards

Ans. a,b,c
Q 41.Which out of the following is a dimension of quality as given by David
Garvin’s eight principal quality dimensions-(M.A)
e) Flexibility

f) Reliability

g) Aesthetic

h) Perceived quality

Ans. b,c,d

Q 42.The process of 360 degree appraisal is broken into two stages- planning,
implementation.
e) TRUE

f) FALSE

Ans. b

Q 43.The major sources of recruitment for private sector are (M.A)

c) Advertisements

d) Employment exchange

e) Employmee recommendations

f) Word of mouth

Ans. a,b,c

Q 44.Under a good appraisal plan, the plan must meet laws of land, and, acts
relating to labour.
e) TRUE

f) FALSE

Ans. b
Q 45.Name the word which enable the superior to verify that he has correctly
heard?
e) Testing

f) Leading

g) Paraphrasing

h) Feedback

Ans. c

Q 46. While conducting training programmes, what is the need of the hour is that
trainers assume the role of a ____________.
e) Transponder

f) Liaison

g) Facilitator

h) Mentor

Ans. c

Q 47. Name the type of questions hindering communication.

e) Critical

f) Empathetic

g) Testing

h) Leading

Ans. c

Q 48.what should be the for of feedback which is communicated in a manner that

produces a constructive response in the subordinate?
c) Evaluated
 d) Positive

e) Descriptive

f) Negative

Ans. c

Q 49. Name one of the components/elements of the flow of the decisions in the
employee organisation as a bid to increase union member loyalty :
e) Providing wrong information about management

f) Grievance handling about management

g) Industrial relations about management

h) Agitation about management

Ans. a

Q 50.’Compensation and Benefits’element of HRM focuses on whether theb

compensations are fair,consistent and which of the following?
e) Equitable

f) Bulk

g) Lesser

h) Hightest

Ans. a

.
Q 51._______of more than 1500 manager in Dr. Odiorne’s study were found to be
in the work house category.
e) 65%

f) 56%

g) 79%

h) 85%

Ans. c

Q 52.Lay off is temporary dismissal of surplus staff for a maximum of______days

due to shortage of coal,power etc.
e) 25

f) 30

g) 60

h) 45

Ans. d

Q 53.Management of human resources in the responsibility of line managers.

c) TRUE

d) FALSE

Ans. a

Q 54.The whole process of conducting a 360 –degree feedback process in any

organisation could last about ____________
e) Two & half to about 4 months

f) One & half to about 3 months

 g) One & half to 4 months

h) One & half to 5 months

Ans. b

Q 55.If employee federations & unions are mismanaged they. (M.A)

e) Disturb the smooth functioning & growth of organisations

f) Manipulate company policies

g) Affect industrial peace

h) Affect effective management of personnel

Ans. a,b,c

Q 56.Every HRD system developed by an organisation should be based on the

following elements of HRM. Those are: (M.A)
e) Suitable compensation plan

f) Selection of the right people

g) Good performance appraisal system

h) Training to managers

Ans. a,b,c

Q 57. Match the following:-

i) HRD audit is undertaken, to make the HR function business driven ii) HRD audit is undertaken,

for change of
leadership
 iii)HRD audit is undertaken for promoting professionalism among employees iv)HRD audit is undertaken,

for growth & diversification

g) Few organizations percieved HRD audit more as a renewal exercise

h) Few organisations needed to recruit new HRD manager and reorient the entire HRD Dept.

i) Organisational restructuring may have necessitated meeting the changing environmental demands and
oppertunities

j) Few organisations felt they had not paid adequate attention to their human resource due to constraint of the
past

k) A few organisations started realising the importance of skill development among employees

l) A few organisations undertook the initial steps using their existing staff to handle new projects

Ans: 1-c

2-b

3-e

4-f

Q 58.Promotion is done to develop the employee thereby reducing productivity

e) TRUE

f) FALSE

Ans. b

Q 59.The HR business ____________ are established to support the attainment of

the overall plan and objectives.
e) Goals

f) Objectives
 g) Policies

h) Procedure

Ans. b

Q 60.What are the features of quarter moon lighting? (M.A)

e) Candidate immediately after completing his school/college education joins an organisation

f) Purchasing power reduces as his family grows

g) The employee takes up a part time second job

h) He pursues this new job most of the time

Ans. a,b,c

Q 61.Factor comparision system consists of selection of key jobs.

e) TRUE

f) FALSE

Ans. a

Q 62. The _____________ provides resources to approved employment schemes in

the organised & marginalised sectors.
a) National Renewal Grant Fund

b) National Renewal Closure Fund

c) Employment-Retirement Fund

d) Employment Generation Fund

Ans. d
Q 63.As per professor Len Nadler HRD is an organized learning experience within
a ____________ with the objective of performance change.
c) Organization

d) Market

e) Given period of time

f) scheme

Ans. c

Q 64. Match the following:-

i) Appraiser identity ii) Appraiser preparedness

iii) Appraisee preparedness iv) Appraiser instrument

a) This deals with actual conduct of the appraisal process

b) This deals with the well designed 360 degree appraisal with help in generating a realistic feedback

c) This deals with a good questionnaire should include questions that are relevant to organisation’s culture and
goals rather than off-the shelf

d) This deals with training of appraisee who can primarily address issues like how to process and analyse the
data

e) This deals with selection and training aspects of appraisers

f) This deals with the research indicating anonymity is of paramount importance

Ans. 1-f

2-e
 3-d

4-c

Q 65.Increased acceptance of feedback appraisal system is that as large no. of

managers work with wide range of other people, it becomes difficult for a single
manager to accurately assess their contribution.
c) TRUE

d) FALSE

Ans. a

Q 66.When is it said that the consumer is exploited?

e) When he receives inferior goods

f) When the workers grievances are redressed or if the producer increases his profit share

g) When the employer uses obsolete technology & processes

h) When workers productivity is not up to the mark

Ans. a

Q 67. What are the evident consequences & challenges emanating from dual
career group? (M.A)
e) Absenteeism

f) Work sharing

g) Restricted freedom

h) Low productivity due to conflict of interests

Ans. a,c,d
Q 68. What are the essential features of the multi-company collaboration
technique? (M.A)
e) Companies of a varied background

f) A common forum

g) Increased competition

h) Pooled resources

Ans. a,b

Q 69.It is technology which can provide competitive advantage to corporations.

c) TRUE

d) FALSE

Ans. b

Q 70. The new economic policy,1991 brought significant change in industrial &
business sector. One of the important aspects of the new economic policy is the
___________.
e) Economic reconstruction

f) Re-personalization

g) Exit policy

h) Rationlisation of human resouce

Ans. c

Q 71.Which is the method least used, under the techniques of job evaluation?
e) Job grading

f) Factor comparision system

 g) Ranking system

h) Point system

Ans. c

Q 72.Compensation may be used to (M.A)

e) Recruit & retain qualified employees

f) Encourage & punish peak performance

g) Reward & encourage peak performance

h) Reduce turnover and encourage company loyalty

Ans. a,c,d

Q 73.Ulrich (1994) says: The idea of utilising human resource as a strategic

business partner is still at a level of ____________ rather than reality.
e) Latency

f) Rhetoric

g) Infancy

h) Modesty

Ans. b

Q 74.which of the following points highlight HRD’s importance? (M.A)

e) Role clarity

f) Committed workforce

g) Evolving system

h) Synergy effect

Ans. a,b,d

Q 75.Generally, training need identification forms a part of _____________.

e) Management development committee

f) Training committee
 g) Career planning

h) Management appraisal system

Ans. d

Q 76. What is the initiating step which essentially commences the benchmarking
process?
e) Determining the gap between the current status and the benchmark

f) Collecting data and information

g) Preparing an action plan

h) Identify who & what to benchmark

Ans. b

Q 77.The pay of an employee is based on considerations like skills, __________

efforts and accountability.
e) Organization structure

f) Field

g) Employee relation

h) Job responsibilities

Ans. d

Q 78.Name one of the drawbacks that can take place while designing the form:
c) The rating scale of performance management

d) The potential scales are ambiguous

e) The rating scales are ambiguous

f) The rating scales of the employee

Ans. c

Q 79.When company requires people urgently, it adopts

a) Campus recruitment

e) Walk in interviews

f) Selection process

g) Head hunters

Ans. b

Q 80.360-degree appraisal is to get a broad assessment of an individual from

different sources, following factors need to be watched at this stage-(M.A)
a) Individual learning

c) Organisational learning

d) Improved individual behaviour

e) Improved action planning

Ans. a,b,c

Q81. Structure interview is more __________.

a) Unreliable

c) Realistic

d) Reliable

e) Unrealistic

Ans. b

Q 82.What is the method of (human resource valuation) where in the value of an

employee in his alternative use is determined?
a) Opportunity cost method

e) Histonical cost method

f) Current purchase power method(CPPM)

 g) Standard cost method

Ans. a

Q 83.Ranking system usually measures each job in comparison with other jobs in
terms of relative importance of experience & education.
a) TRUE

e) FALSE

Ans. a

Q84. The major sources of recruitment for public sector undertaking are
through(M.A)
a) Casual callers or employment seekers

e) Employment exchanges

f) Newspapers advertising

g) Advertising through word of mouth

Ans. a,b,c

Q 85. At intel the Work Force Company(WFS) was framed & given monopoly
over business process.
a) TRUE

e) FALSE
Ans. a

Q 86.Name the two factors which lead people to work: (M.A)

a) Economic

e) Organising

f) Motivation

g) Controlling

Ans. a,c

Q 87.Company adopts employment agencies and head hunters when it wants to

maintain
a) Confidentiality

e) Good contacts

f) Good sources

g) Good recruiters

Ans. d

Q 88. HRP facilitates reduction in personnel cost because it helps the organization
to anticipate which of the following?
a) Imbalance in HR

b) International strategies

c) HRP

d) Limitations

Ans. a
Q 89. The purpose of “employee assistance” element of HRM is to help employees
in overcoming job related problems and not personal problems.
c) TRUE

d) FALSE

Ans. a

Q 90. As a result of domestic & international competition, HR management is

being given a key role. What are the changes in HR policies & programmes taking
place vis-à-vis this changed environment? (M.A)
g) Corporate restructing & defining of roles as areas receiving less focus as opposed to areas pertaining
to career growth & career planning

h) Manpower productivity has become a central issue in organisation as manpower costs go up

i) Increasing emhasis on training and retraining to tap latent talent

j) Companies are showing increasing willingness to retain & redeploy manpower

Ans. b,c,d

Q 91. The HRD programmes fail due to poverty and social injustice.
e) TRUE

f) FALSE

Ans. a

Q 92. Traditionally, human resources has been perceived as,.

a) Autocratic
 e) Bureaucratic

f) Benevolent

g) Laissez-faire

Ans. b

Q 93. It is said that HRD function is beneficial to both organisation and the
________.
a. Executives

b. Emloyees

c. Nation

d. Management

Ans. b

Q 94. Which is the factor influencing HRP?

a) Type & quality of information used

b) Planning

c) Marketing knowledge

d) Protection of weaker section

Ans. a

Q 95.What are the common job responsibilities of an executive ? (M.A)

a) Co-ordinate Training Programme

b) Keep cost within budget

c) Administrative skills
 d) Publish house journal

Ans. a,b,d

Q 96.In today’s organisation HR managers need to think themselves as strategic

partners.
a) TRUE

b) FALSE

Ans. a