**********SHIFT RE

Shift Lead / Total Ticket Total Pending

Type of Tickets Date Shift Time Recd as breach
Manager Tickets at SOS
of SLA

7:00 to
Incidents 9-Jul-2010 Samir 35
15:30
7:00 to
IMACs 9-Jul-2010 Samir 31
15:30
**********SHIFT REPORT**********
Total No. of
Total Pending Total No of Total No of No. of Tickets Tickets Total No. of
Ticket Recd in Tickets Closed Updated/Worked Engineers in
Tickets at EOS Transferred to
Shift in the Shift Upon Shift
other Group

33 4 5 1

10 -19 2 0
 Total No of
Suspended Engineers Name
Tickets>8days

1 Sanjay Singh

1 Mahendra
Date Ticket Type DW/MNTicket OpenTimeofTicket Transferred to FCE

9-Jul-10 INCIDENT 100-02-7451978 5-Jul-2010 15:33 5-Jul-2010 15:43

9-Jul-10 INCIDENT 100-02-7461732 7-Jul-2010 16:53 7-Jul-2010 16:56
9-Jul-10 INCIDENT 100-02-7466353 8-Jul-2010 09:25 8-Jul-2010 09:32
9-Jul-10 IMAC 100-05-14344181-001 22-Jun-2010 17:56 23-Jun-2010 08:04
9-Jul-10 IMAC 100-05-14364698-001 2-Jul-2010 12:38 3-Jul-2010 01:16
9-Jul-10 IMAC 100-05-14370479-001 7-Jul-2010 10:58 7-Jul-2010 14:40
9-Jul-10 IMAC 100-05-14372977-001 8-Jul-2010 10:19 8-Jul-2010 14:47
9-Jul-10 INCIDENT 100-02-7467437 8-Jul-2010 17:46 8-Jul-2010 18:17 
9-Jul-10 INCIDENT 100-02-7455155 6-Jul-2010 12:01 6-Jul-2010 12:19 
9-Jul-10 IMAC 100-05-14373272-001 8-Jul-2010 16:08 8-Jul-2010 21:16
9-Jul-10 INCIDENT 100-02-7444974 2-Jul-2010 15:44 5-Jul-2010 13:56 
9-Jul-10 INCIDENT 100-02-7455584 6-Jul-2010 14:58 6-Jul-2010 14:59 
9-Jul-10 INCIDENT 100-02-7461461 7-Jul-2010 15:27 7-Jul-2010 15:39
9-Jul-10 INCIDENT 100-02-7461722 7-Jul-2010 16:51 7-Jul-2010 17:16
9-Jul-10 INCIDENT 100-02-7451686 5-Jul-2010 13:40 8-Jul-2010 21:36 
9-Jul-10 INCIDENT 100-02-7467282 8-Jul-2010 17:36 8-Jul-2010 17:45 
9-Jul-10 INCIDENT 100-02-7467285 8-Jul-2010 17:37 8-Jul-2010 18:18 
9-Jul-10 IMAC 100-05-14373444-001 8-Jul-2010 17:59 8-Jul-2010 20:22
9-Jul-10 IMAC 100-05-14373813-001 9-Jul-2010 03:19 9-Jul-2010 03:50
9-Jul-10 INCIDENT 100-02-7413725 25-Jun-2010 11:35 2-Jul-2010 12:55
9-Jul-10 IMAC 100-05-14373081-001 8-Jul-2010 13:04 9-Jul-2010 00:11
9-Jul-10 IMAC 100-05-14371172-001
9-Jul-10 INCIDENT 100-02-7471837 9-Jul-2010 11:19 9-Jul-2010 14:31
9-Jul-10 IMAC 100-05-14373275-001 8-Jul-2010 16:08 9-Jul-2010 03:55
9-Jul-10 INCIDENT 100-02-7445189 2-Jul-2010 17:00 7-Jul-2010 21:33
9-Jul-10 INCIDENT 100-02-7451727 5-Jul-2010 13:56 8-Jul-2010 09:49
9-Jul-10 INCIDENT 100-02-7454600 6-Jul-2010 06:12 6-Jul-2010 7:12 
9-Jul-10 INCIDENT 100-02-7457509 6-Jul-2010 20:59 6-Jul-2010 21:19 
9-Jul-10 INCIDENT 100-02-7460842 7-Jul-2010 10:54 7-Jul-2010 10:59
9-Jul-10 INCIDENT 100-02-7461506 7-Jul-2010 15:41 8-Jul-2010 09:18
9-Jul-10 IMAC 100-05-14372663-001 8-Jul-2010 03:33 8-Jul-2010 09:26
9-Jul-10 INCIDENT 100-02-7461339 7-Jul-2010 14:38 8-Jul-2010 12:45 
9-Jul-10 INCIDENT 100-02-7468690 8-Jul-2010 20:56 8-Jul-2010 21:47 
9-Jul-10 INCIDENT 100-02-7467355 8-Jul-2010 17:41 8-Jul-2010 18:35 
9-Jul-10 INCIDENT 100-02-7471569 9-Jul-2010 08:48 9-Jul-2010 08:49
9-Jul-10 INCIDENT 100-02-7471930 9-Jul-2010 12:04 9-Jul-2010 12:50
9-Jul-10 IMAC 100-05-14375357-001 9-Jul-2010 04:53 9-Jul-2010 08:52
9-Jul-10 INCIDENT 100-02-7471770 9-Jul-2010 10:41 9-Jul-2010 10:44
9-Jul-10 INCIDENT 100-02-7461612 7-Jul-2010 16:21 9-Jul-2010 12:21
9-Jul-10 INCIDENT 100-02-7472197
9-Jul-10 INCIDENT 100-02-7467314
9-Jul-10 INCIDENT 100-02-7467329
9-Jul-10 INCIDENT 100-02-7467359
9-Jul-10 INCIDENT 100-02-7472244
 ProblemDescripti
UserName EngineerName
on
KHUNTETA, ASHUTOSH ANKIT Laptop - LAN port no
JAITLY, RUBY  ANKIT LAPTOP -fan error 
AGARWAL, VIDHU KANT  ANKIT Laptop - Unwantable Boot Volume. 
KUMAR, VINAY  ANKIT INSTALL WORKSTATION 
MAHANTA, JAHNAVI  ANKIT CHANGE WORKSTATION 
BHUTANI, PARDEEP ANKIT CHANGE WORKSTATION
DHINGRA, VAISHALI ANKIT CHANGE WORKST
YAMDAGNI, SWATI  ANKIT Keyboard Issue 
SABHERWAL, ABHINAV  ANKIT PC/Desktop - Desktop computer will not powe
KUMAR, RANJEET  ANKIT CHANGE WORKSTATION 
JAIN, VISHAL  MAHENDRA Blackberry - Needs to be configured 
ANAND, TANIA  MAHENDRA Laptop - Not powering on 
RISHI, JASPREET SINGH  MAHENDRA Laptop : No sound from speakers 
MARTINEZ, CUPERTINO  MAHENDRA Cannot connect to Network-REIMAGE PC- F
SINGH, AJITABH  MAHENDRA SDS - Access denied 
DASTIDAR, SURJYASHISH GHOSH  MAHENDRA Laptop : battery is not working 
A V, ARJUN  MAHENDRA Laptop: Touch pad left key not working. 
KANNAN, M.  MAHENDRA CHANGE WORKSTATION 
DUTTA, AARTI  MAHENDRA RECONFIGURE AEXP-E WORKSTATION 
VERMA, SANDEEP MAHENDRA Lotus notes-file ca
JOSHI, SAILAJA  MAHENDRA INSTALL WORKSTATION 
BAHL, ARTI NEERAJ VIJAY CHANGE WORKSTA
BHATTACHARJEE, DEBAPRATIM NEERAJ VIJAY Blackberry: Unable
BANSAL, VIKRAM  SANJAY SINGH CHANGE WORKSTATION 
KUMAR, ATUL  SANJAY SINGH racle essbase unable to access 
MALIK, LALIT  SANJAY SINGH Internet explorer- closes automatically 
DEFAULT, CONTACT  SANJAY SINGH ASRC Error 
SHARMA, PRAVESH KUMAR  SANJAY SINGH Hardware - Keyboard is not functioning 
SHRIVASTAVA, VANDANA SANJAY SINGH LAPTOP- getting h
MARTINEZ, CUPERTINO  SANJAY SINGH Cannot connect to Network-REIMAGE PC- G
CHUG, ARPIT  SANJAY SINGH INSTALL WORKSTATION 
DEFAULT, CONTACT  SANJAY SINGH DocX: application not working 
RAWAT, BADAL SINGH  SANJAY SINGH DOCX: Unable to access. 
SYED, RIZWAN MOHD  SANJAY SINGH Home Drive - path not found 
MASSEY, TINA SANJAY SINGH LAN - Not able to lo
KUMAR, SUNIL SANJAY SINGH LAN: Domain ADS n
RAINA, PAMPOSH INSTALL AEXP-E WORKSTATION
POTHUKUCHI, VENKATA RAMAKUMAR
SHARMA, ASHISH MSOffice -unable to install
GARIMA , DIPTI Windows XP: FAN Error.
UBERAI, HARLEEN  Internet- your security settings level puts you
OJHA, PARUL  Docx Unable to view image 
TANDON, SAMIR  Lotus Notes: Data format needs to be change
RAWAT, BADAL SINGH  Issue: DOCX: Unable to access. REWORK F
183552
196936
 DateofTransf
Resolution/Curre
UnsuspendTime Status ertootherGro TransferredtoGroup
ntUpdate.
up
Dell engineer will 5-Jul-2010 18:08 SUSPENDED
P -fan error  SUSPENDED
Run the Diagnostic8-Jul-2010 12:41 SUSPENDED
Reimage done, Away 8-Jul-2010 14:50 SUSPENDED
Data need to be tra8-Jul-2010 15:08 SUSPENDED
E WORKSTATION SUSPENDED
Reimage is going on..... Ankit SUSPENDED
SUSPENDED
word with the user7-Jul-2010 12:12 SUSPENDED
E WORKSTATION  SUSPENDED
rry - Needs to be configured  SUSPENDED
Display is properl 9-Jul-2010 14:15 UPDATED
No sound from speakers  SUSPENDED
connect to Network-REIMAGE PC- FCG000161698 SUSPENDED
ccess denied  SUSPENDED
Mail has been sen9-Jul-2010 13:18 UPDATED
Touch pad left key not working.  SUSPENDED
E WORKSTATION  SUSPENDED
FIGURE AEXP-E WORKSTATION  SUSPENDED
Lotus notes recofig9-Jul-2010 12:31 TRANSFER
Lpatop has been re9-Jul-2010 11:15 CLOSED
Laptop has been rei 9-Jul-2010 12:22 CLOSED
USER BELONGS 9-Jul-2010
TO A 14:35 TRANSFER
E WORKSTATION  SUSPENDED
As discussed with 8-Jul-2010 14:27 SUSPENDED
Internet setting ch 9-Jul-2010 13:42 CLOSED
SUSPENDED
re - Keyboard is not functioning  SUSPENDED
PGP error has been 9-Jul-2010
rectified and
12:05
office 2007
CLOSED
installed on Laptop.. Sanjay Singh
connect to Network-REIMAGE PC- GIO000195069  SUSPENDED
L WORKSTATION  SUSPENDED
Docx reinstall and 9-Jul-2010 12:07 CLOSED
THIS NEEDS TO BE 9-Jul-2010 11:41 TRANSFER
rive - path not found  SUSPENDED
Lan cable disconne 9-Jul-2010 12:26 CLOSED
Sunil Kumar is new Employee and want to UPDATED
c
L AEXP-E WORKSTATION SUSPENDED
SUSPENDED
e -unable to install SUSPENDED
s XP: FAN Error. SUSPENDED
- your security settings level puts your computer at  SUSPENDED
nable to view image  SUSPENDED
otes: Data format needs to be changed  SUSPENDED
OCX: Unable to access. REWORK FOR DW# 100-02-7468690 SUSPENDED MN# 13272975 
KUNDAN RANA
Ageing
SHIFT DETAIL TRANSFER FROM ALERT STAGE
Today

10
100-02-7467437
100-02-7467282
100-02-7451686
100-02-7467355
100-05-14372977-001
100-05-14373081-001
100-05-14373272-001
100-05-14373444-001
100-02-7471770
100-05-14375357-001
100-02-7471930
100-02-7472197
100-02-7467314
100-02-7467329

100-02-7471837
ndd update 7/13/2010 20:00
ndd update 7/13/2010 20:00
ndd update 7/13/2010 20:00
ndd update 7/13/2010 20:00
ndd update 7/13/2010 20:00
ndd and assignee update 7/13/2010 20:00
ndd and assignee update 7/13/2010 20:00
ndd and assignee update 7/13/2010 20:00
ndd and assignee update 7/13/2010 20:00
ndd and assignee update 7/13/2010 20:00
ndd and assignee update 7/13/2010 20:00
ndd and assignee update 7/13/2010 20:00
ndd and assignee update 7/13/2010 20:00
ndd and assignee update 7/13/2010 20:00

MISROUTE TICKET TO FCE, USER BELONGS TO AESCI

13277430