Professional Documents
Culture Documents
Multiple Choice
3. The methods used to give new or present employees the skills they need to
perform their jobs are called _____.
a. orientation
b. training
c. development
d. appraisal
e. management
(b; easy)
4. Employers use a(n) _____ to ensure that employees are working toward
organizational goals.
a. performance management process
b. employee orientation program
c. management by objectives program
d. rewards program
e. just-in-time system
(a; moderate)
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11. Joh is currently identifying the specific job performance skills needed,
analyzing the skills of prospective trainees, and developing knowledge and
performance objectives based on the deficiencies he finds. James is working on the
_____ step in the training and development process.
a. first
b. second
c. third
d. fourth
e. fifth
(a; moderate)
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15. Which of the following steps will not help employers protect themselves
against charges of negligent training?
a. confirm employee claims of skill and experience
b. provide extensive training
c. evaluate the degree to which training lowers risks associated with job
d. pay employees for time spent in training
e. all of the above will help employers protect themselves
(d; difficult)
16. Under which situation below, should an employer pay an employee for time
spent in training?
a. the training program is voluntary
b. the training program is directly related to the trainee’s job
c. the trainee does not perform any productive work during the program
d. the training program is conducted outside working hours
e. the training provides no immediate benefit to the employer
(b; difficult)
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17. _____ is a detailed study of the job to determine what specific skills the job
requires.
a. Needs analysis
b. Task analysis
c. Performance analysis
d. Training strategy
e. Development planning
(b; easy)
18. Employers can supplement the job description and specification with a _____
that consolidates information regarding required tasks and skills in a format that is
helpful for determining training requirements.
a. performance record form
b. training assessment form
c. task analysis record form
d. skill sheet
e. work function analysis
(c; moderate)
19. A task analysis record form contains all of the following information except
a. task list
b. required skill set
c. quality of performance
d. employee name
e. performance conditions
(d; moderate)
20. Employers can identify training needs for new employees by _____.
a. reviewing job descriptions
b. reviewing performance standards
c. performing the job
d. questioning current job holders
e. all of the above
(e; easy)
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24. _____ means having a person learn a job by actually doing it.
a. Practice
b. On-the-job training
c. Socialization
d. Social learning
e. Modeling
(b; easy)
26. On-the-job training can be accomplished through the use of all of the
following techniques except
a. coaching
b. programmed learning
c. understudy
d. job rotation
e. special assignments
(b; moderate)
27. Ros was hired soon after graduation and assigned to complete a management
trainee program. She will move to various jobs each month for a nine-month period of
time. Her employer is using the _____ form of training.
a. job rotation
b. understudy
c. coaching
d. special assignments
e. informal learning
(a; moderate)
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28. Jak hopes to be promoted to head of his department next year. In the
meantime, he has been assigned to spend a year as assistant to the current department
head. This is an example of the _____ form of training.
a. job rotation
b. job instruction
c. coaching
d. special assignments
e. informal learning
(c; moderate)
29. Which of the following guidelines is intended to “Prepare the Learner” for
success using on-the-job training?
a. explain performance quality requirements
b. go through the job at the normal work pace
c. designate to whom the learner should go for help
d. familiarize the worker with equipment, materials, and tools
e. compliment good work
(d; moderate)
30. Which of the following guidelines is intended to “Present the Operation” when
taking the steps for success using on-the-job training?
a. put the learner at ease
b. have the learner explain the steps as the trainer goes through the job at
a slow pace
c. explain the whole job
d. create interest in the job
e. compliment good work
(b; moderate)
31. The “Do a Tryout” step for success when using on-the-job training entails all
of the following except _____.
a. finding out what the learner already knows about this job
b. having the learner go through the job several times while explaining
each step
c. running the job at the normal pace
d. having the learner do the job while gradually building up skill and
speed
e. correcting mistakes as the learner goes through the job
(a; moderate)
32. Which of the following is not part of the “Follow Up” step in ensuring success
from on-the-job training?
a. decrease supervision
b. correct faulty work patterns
c. explain quantity and quality requirements
d. designate to whom the learner should go for help
e. compliment good work
(c; moderate)
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33. The first step to ensuring success for on-the-job training programs is to _____.
a. present the operation
b. follow up
c. do a tryout
d. prepare the learner
e. evaluate the program
(d; easy)
34. When low expectations on the trainer’s part translate into poor trainee
performance, this is called the _____.
a. golem effect
b. expectations fallacy
c. what you ask for is what you get effect
d. expectancy risk
e. trainer bias
(a; moderate)
36. Which form of on-the-job training usually involves having a learner study
under the tutelage of a master craftsperson?
a. job instruction training
b. understudy training
c. programmed learning
d. apprenticeship training
e. coaching
(d; easy)
37. All of the following occupations except _____ use apprenticeship training to
prepare trainees.
a. cook
b. electrician
c. millwright
d. operating engineer
e. teacher
(e; moderate)
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38. When jobs consist of a logical sequence of steps and are best taught step-by-
step, the appropriate training method to use is _____.
a. job instruction training
b. informal learning
c. job rotation
d. programmed learning
e. apprenticeship training
(a; moderate)
39. The first step in using a job instruction training program is to _____.
a. prepare the worker
b. list all necessary steps in the job
c. order the steps in the job
d. list key points or guidelines for each step
e. present the operation
(b; moderate)
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45. Because illiterate employees will usually try to hide their problem, supervisors
can try to identify illiteracy problems by looking for employees who _____.
a. do not follow written instructions
b. take forms home to complete
c. are multilingual
d. both a and b
e. all of the above
(d; moderate)
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50. Pilots train on flight simulators for safety, learning efficiency, and cost
savings. This is an example of _____.
a. apprenticeship training
b. on-the-job training
c. simulated training
d. coaching
e. programmed learning
(c; easy)
51. _____ are computer-based training systems that learn what the trainee did
right and wrong and then adjusts the instructional sequence to the trainee’s unique
needs.
a. Programmed learning
b. Multi-media training
c. DVD training programs
d. Intelligent tutoring systems
e. Programmed instruction
(d; moderate)
52. All of the following are advanced types of computer-based training except
_____.
a. interactive gaming systems
b. intelligent tutoring systems
c. interactive multimedia training
d. virtual reality training
e. all of the above are advanced types of computer-based training systems
(a; moderate)
54. Apac Airlines uses a checklist of things that pilots should do before take-off
and landing. This checklist is an example of a(n) _____.
a. job aid
b. instruction sheet
c. task analysis form
d. work function analysis
e. skill sheet
(a; moderate)
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55. Travel agents at Apac Travel Services follow a computer program that
displays question prompts and dialogue boxes with travel policies as the agent enters
information about the consumer’s travel plans. This is an example of a(n) _____.
a. job aid
b. electronic performance support system
c. intelligent tutoring system
d. computer-managed instruction
e. computer-based training
(b; moderate)
58. The _____ process consists of 1) assessing the company’s strategic needs, 2)
appraising the current performance of managers, and 3) developing the managers.
a. management development
b. management skills inventory
c. succession planning
d. action planning
e. performance support
(a; moderate)
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61. In a(n) _____, carefully selected teams tackle real world business programs
that extend beyond their usual areas of expertise and receive coaching and feedback
on their work.
a. management development program
b. action learning program
c. role playing program
d. job instruction program
e. understudy program
(b; moderate)
62. The transparent barrier that women face when trying to move to top
management is called the _____.
a. glass ceiling
b. glass wall
c. invisible corner office
d. iron wall
e. Mount Everest
(a; easy)
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65. The basic aim of _____ is to increase the participants’ insight into their own
behavior and the behavior of others by encouraging an open expression of feelings in
a trainer-guided group.
a. sensitivity training
b. action research
c. group therapy
d. diversity training
e. coaching
(a; moderate)
69. In a _____, measures are taken before and after the training program so they
can be compared to assess the effectiveness of the program.
a. Soloman four-factor design
b. time series design
c. controlled experiment
d. post-test only design
e. factorial design
(b; moderate)
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70. When _____ are measured to assess the effectiveness of a training program,
variables such as liking of the program, satisfaction with the program, and attitude
toward the program are assessed.
a. learning outcomes
b. behavioral outcomes
c. results
d. reactions
e. productivity levels
(d; moderate)
True/ False
72. Orientation refers to the methods used to give new or present employees the
skills they need to perform their jobs. (F; easy)
73. Most employers do not develop their own training materials. (T; easy)
74. Training sessions should be half-day or three-fourths day in length rather than
a full day, because the learning curve goes down late in the day. (T; easy)
75. Employers face the same consequences for discriminating against protected
individuals when selecting candidates for training programs as they would in selecting
candidates for jobs. (T; moderate)
76. Employers must always pay employees for attending training programs. (F;
moderate)
77. The main task in analyzing current employees’ training needs is to determine
what the job entails, break the job down into subtasks, and then teach each subtask to
the employee. (F; moderate)
83. Lewin’s change process consists of unfreezing, moving, and refreezing. (T;
easy)
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86. Sensitivity training seeks to increase participants’ insight into their own
behavior and the behavior of others by encouraging an open expression of feelings in
a trainer guided t-group. (T; moderate)
92. A survey of employee attitudes towards the training program is the most
frequently used assessment method. (F; moderate)
93. When designing a training evaluation study, one can use a time series design
or a controlled experiment. (T; moderate)
95. The four categories of training outcomes are reactions, learning, behavior, and
results. (T; easy)
Answer: New employees should feel welcome and at ease. New employees
should understand the organization in a broad sense including its past, present,
culture, and vision for the future. They should be clear about what is expected
in terms of work and behavior. They should have begun the socialization
process into the firm’s way of doing things.
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97. Training is not useful if the trainee lacks the motivation to benefit from it. The
more meaningful the material, the more motivated an employee should be to learn.
How can a manager make training material more meaningful for employees? (easy)
Answer: There are five suggestions for making training material more
meaningful for employees. First, an overall picture of the training material that
will be presented should be provided at the start of training. Second, familiar
examples should be used. Third, the information should be logically organized
and presented. Fourth, the vocabulary used during training should be familiar
to the trainees. Fifth, many visual aids should be used.
98. There are several sources of information an employer can use to identify a
current employee’s training needs. List five of these sources of information.
(moderate)
99. Trainers often try to solve employee performance deficiencies with training,
but some deficiencies can’t be overcome with training. What other causes might exist
for performance deficiency from an employee? (easy)
100. There are several types of on-the-job training. Identify and describe three
types. Which one is used most often? Why? (moderate)
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102. On-the-job training can be enhanced if trainers know the four-step job
instruction technique. What are the four steps in job instruction? Explain what
happens in each step. (moderate)
103. Describe the programmed learning training method and explain the three parts
of this form of instruction. (moderate)
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104. What is the goal of succession planning? What steps are involved in the
process? (moderate)
105. Changing employee attitudes, skills, and behaviors can be difficult. Explain
how Lewin’s Change Process proposes how change should be implemented.
(moderate)
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