Mr Ribsskog eribsskog@gmail.

com

Our ref: 688326 25th July 2011

Dear Mr Ribsskog Thank you for your email received on 11 July 2011. I have reviewed the information you have previously sent to us and can advise you that your complaint is outside of our terms of reference. There are some areas of complaint that we are not allowed to deal with. One of these is commercial decisions made by member companies about whether to provide a product or service, and the terms under which they may be provided. Your complaint is about British Gas collection process. This is a commercial decision. We are unable to help you with this. For further advice about a commercial decision that your service provider has made please visit Ofcoms website, www.ofcom.org.uk. Yours sincerely

Leanne Donlan Enquiry Officer