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Mr Erik Ribsskog eribsskog@gmail.

com

Our ref: 742120 12 December 2011

Dear Mr Ribsskog Thank you for your E-Mail received on 27 November 2011 about T Mobile. We can only look at complaints about companies that have chosen to participate in our scheme. Your service provider is not one of our participating companies and therefore we cannot look at your complaint. You may want to contact the Communications and Internet Services Adjudication Scheme (CISAS) on 0207 520 3827, to see if your service provider is one of its members. You could also contact the regulator Ofcom on 0300 123 3333 or 0207 981 3040, or at www.ofcom.org.uk . We hope this information helps you to take your complaint forward. Yours sincerely

Joanne Murray Enquiry Officer

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