Tips on the Process Approach

FIGURE 1 PROCESS Value-adding conversion or transformation activity using resources

Input

Output

PRODUCT
(Result of a process)

MONITORING AND MEASURING (Before, during and after the process) FIGURE 2
Output from process A Input to process C
Other Process es

Customer Processes
PRO CESSB
O t ut from up s Proce B ss Inp t t us o Proce C ss

In ut t p so Proce A ss

PROCESSA

O t u from u p ts Proce A ss In u s t pt o Proce B ss

PRO CESSC

O t u s from up t Proce C ss

Management and Support Processes

Other Process es

PLAN DO CHECK ACT CYCLE

FIGURE 3
Plan
Act Plan

establish the objectives and processes necessary to deliver results in accordance with customer requirements and the organization's policies; implement the processes; monitor and measure processes and product against policies, objectives and requirements for the product and report the results; take actions to continually improve process performance;

Do
Check Do

Check

Act

FIGURE 4 1

CONTINUAL IMPROVEMENT PROCESS MODEL

C NT O INU AL IM PROVE E O TH M NT F E Q AL U ITY M NA E E A G M NT SY STE M

C u s t o m e r

M anagem ent Responsib ility 5.1 - 5.6

R e q u i r e m e n t s

Resource M anagem ent 6.1 - 6.4

M easurem ent , analysis , Im provem ent 8.1 8.5 Product realization 7.1 7.6

S a t i s f a c t i o n

Inp ut

O ut utp

Prod uct

C u s t o m e r

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