HUMAN RESOURCE MANAGEMENT MID-TERM LECTURES THE BALANCING ACT OF HUMAN RESOURCE PROFESSIONALS 1.

Serving both management and employees 2. As employer advocate and chief social worker 3. Owning the people issues 4. A rubber stamp of other managers rather than partner DEVELOPING A PUBLIC STATEMENT OF THE HR PHILOSOPHY The consultative function of human resources is that it provides overall guidance and direction on workforce matters. Human Resources are the greatest assets of our company. Federal Express ( FEDEX) one of the most admired companies, explained the companys philosophy in its Managers Guide: Take care of our people, they in turn will deliver the impeccable Service demanded by our customers who will reward us with the Profitability necessary to secure our future. *** People-Service-Profit these three words are the very foundation of Federal Express. FedEXs Basic Human Resource Principles HUMAN RESOURCE PRINCIPLE Build and implement an HRM strategy SPECIFIC PRACTICE Develop a shared philosophy for managing people Build systems and practices to implement the philosophy Know what you want Be Selective Reward well Protect jobs Promote from within Share the wealth Invest in learning Provide information and support Encourage autonomy and participation Redesign work Foster self-managing teams Be explicit and consistent about the organizations diversity philosophy Hold Managers accountable

Hire the right people Keep them

Invest in them Empower them

Promote Diversity

Based on observation of HR practitioners, here is a list of critical skills and attributes that credited for their success : 1. 2. 3. 4. 5. 6. 7. 8. 9. Human Relations or Interpersonal Multitasking Organization Ability for Dual focus Trust and Confidence Dedication to Continuous Improvement Negotiating and problem-solving Team-Oriented Honesty and Integrity