Professional Documents
Culture Documents
PROCESS: AUDITOR:
WHAT WHO
INPUT OUTPUT
Customer wants? Process Name/Description Customer gets?
MEASURE HOW
Support Processes - Who helps and how?
Procedures/Control Documents
F-U Questions?
INPUT OUTPUT
Customer wants? (Recommend list 1.) Customer gets? (Recommend list 1.)
Process Name/
Description
Has the process been properly
defined?
Input Requirements Process steps/Activities Output Requirements
What are the inputs that determine what the process should What are the most important What output criteria are used to determine what should have been
produce? (Recommend list 2.) steps in completing this produced has been produced? (Recommend list 2.)
Include any Customer/Internal/Governmental and Process? What documentation is being created when
Regulatory Requirements this process is completed?
Does this output create an input into another
process?
MEASURE HOW
(Recommend list 3.) Support Processes - Who helps and how? (Recommend list 4.)
What measuring tools are used to monitor the effectiveness of this Have support processes been identified?
process? (Metrics, KOI's) Have linkages to support processes, procedures and methods
How is continual improvement of this process ensured? been established?