PERSONE chambermaid : clean the rooms in a hotel purser : commissario di bordo; keep the ship's accounts and look

after passengers' rooms and general comfort concierge : poriere; give information and make arrangements at a hotel concerning local attractions and events warden : custode; lokk after a game park pilot : fly a plane customs officer : ufficiale di dogana; check suitcases and bags for illegal items on arrival in a country baggage handler : take suitcases and bags on and off planes porter : facchino; help hotel guest with their suitcases and bags marketing consultant : give advice on how to promote a region or sector of tourism flight attendant : hostess; look after the passengers on a plane entertainments officier : animatore; help arrange concerts, dances and other social events on board a ship curator : look after a museum tour manager : organizzatore di viaggi; be in charge of arrangements for a group of tourists travelling together tour leader : guida receprionist : deal with people arriving at a hotel air traffic controller : direct a plane at take - off and landing guard : capotreno; look after the passengers on a train courier : accompagnatore travel consultant : consulente di viaggio representative : assistente turistico senior entertainmet officer : capo animatore travel agent : agente di viaggi switchboard operator : operatore del centralino costumer : cliente citizen : cittadino business traveller : chi viaggia per affari carrier : trasportatore ground stewart : stewart di terra water : cameriere HOTEL ski facilities : strutture sciistiche halfboard : mezza pensione full board : pensione completa meal-plan self catering : uso cucina room only : solo camera hospitality desk : place where visitors can get help and advice in good time : con un buon anticipo overnight : pernottamento export tuition : lezioni di un esperto tennis court : campo da tennis

course : campo da golf location : ubicazione kitchenette : cucinino air-conditioning : aria condizionata balcony : balcone terrace : terrazza verandah : veranda chest of drawer : com cushion : cuscino/imbottitura pillow : guanciale sheet : lenzuolo for up to : fino a (capacit) fax/modem point : presa per fax/modem en suite room : camera con servizi privati fringe benefits : benefici aggiuntivi recommended : raccomandati facilities : servizi, strutture indoor swimming pool : piscina al coperto porterage : servizio facchinaggio on site : sul posto domestic help : pulizie bed linen : biancheria da letto washbasin : lavandino overlooking : affacciato immaginative local produce : prodotti originali casalinghi tray : vassoio tranquil setting : ambiente tranquillo tastefully decorated : arredato con gusto efficiencies : piccoli appartamenti surcharge : sovrapprezzo convenient : comodo (nel senso di venir comodo) twin room : camera doppia single room : camera singola ten minutes walk from : a dieci minuti da cable/satellite tv : tv via cavo/via satellite extension : interno foyer : atrio lounge : salone venue : sede hotel bill : conto/fattura dellhotel fee : parcella, onorario supplement : supplemento surcharge : sovrapprezzo discount : sconto leg room : spazio per le gambe key-card : chiave elettronica renowed : rinomato

floodlit : illuminato to bag pull : liberare le camere INSERZIONI e CV here with enclosed : ecco qui allegato vacancy : posto vacante coping with : affrontare trainee : apprendista grade of Merit : voto eccellente placement : tirocinio to assist in : collaborare to gain : ottenere applicants : aspiranti dedicated : motivate to liaise : fare da tramite relevant : attinente marital status : stato civile referees : referenze TRASPORTO connection : coincidenza connecting : comunicanti underground system : rete metropolitana autobahn : autostrada motorway : autostrada The Ring : raccordo anulare coach : pullman ferry : traghetto speedboat : motoscafo fare : tariffa della corsa return fare : tariffa della corsa andata e ritorno car hire = noleggio macchine charter : noleggiare terminal building : aerostazione baggage hall : deposito bagagli baggage scales : bilancia excess baggage charge : addebito per peso eccessivo del bagaglio departure lounge : sala partenze baggage reclaim : ritiro bagagli customs : dogana arrivals concourse : atrio degli arrivi to get off the right start : partire bene conveyor belt : cintura di sicurezza hand luggage/baggage : bagaglio a mano departure gate : cancello di partenza

to taxi : rollare embarkation : imbarcazione (atto di imbarcarsi) train ticket : biglietto del treno boarding pass : pass dimbarco landing card : istruzioni di sbarco air ticket : biglietto aereo aisle : corridoio row : fila window seat : posto accanto al finestrino aisle seat : posto in corridoio overhead locker : armadietto armrests : bracciolo (della sedia) whistle : fischietto red toggle : chiavetta fastened : allacciato stowed : riposto folded away : ripiegato corridor : corridoio compartment : scompartimento platform : marciapiede (binari) track : binario via rail : con il treno restaurant car : vagone ristorante sleeping car : vagone notte couchette : cuccetta pick up the car : prendere la macchina drop off the car : rilasciare la macchina rental station : stazione di noleggio portole : obl berth : cuccetta (nave) deck : ponte (nave) fleet : flotta harbour : porto LETTERE inconvenience : disagio spoilt : rovinato deceived : ingannato to have never come across : non essere mai capitato will be rectified : sar posto rimedio regrettable : deplorevole chipped tiles : scheggiate to suffer cut : tagliarsi apologoies : scuse disruption : disordine, inconveniente timing : collocazione

Im sorry to trouble you, but there seems to be a problem : introducing a complaint Have you got a moment ? : introducing a complaint I want to complaint : introducing a complaint Are you supposed to be in charge here ? : introducing a complaint I was wondering if you could help me - there appears to be a little difficulty : introducing a complaint I demand to see the person in charge immediately : introducing a complaint I dont like to complaint, but : introducing a complaint Thank you for your letter : responding to complaint (introducing) I was sorry to hear that : responding to complaint (introducing) I have investigated your complaint in detail : responding to complaint (explaining/giving reason) The problems were due to : responding to complaint (explaining/giving reason) Unfortunately : responding to complaint (explaining/giving reason) Im sure you can understand : responding to complaint (explaining/giving reason) I can only apologize for : responding to complaint (apologizing) Please accept my sincere apologies : responding to complaint (apologizing) I can assure you we have taken steps to ensure that these problems do not occur again : responding to complaint (promising action) We will look into this matter : responding to complaint (promising action) As a sign of goodwill, I enclose : responding to complaint (promising action) Ill see if I can sort it out : responding to complaint (promising action) Ill tell you what Ill do : responding to complaint (promising action) This is what Ill do : responding to complaint (promising action) LUOGHI/VACANZE camping : campeggio rafting : fare le rapide safari/wildlife : safari trekking : alpinismo cruise : crociera driving/touring : girare in auto farmstay : agriturismo independent/backpacking : fai da te, viaggiare con lo zaino with things going on : con un po di vita corporate travel : viaggio daffari embassy : ambasciata resort : luogo di villeggiatura landscape : paesaggio skyline : orizzonte shore : spiaggia, litorale lagoon : laguna vineyard : vigneto stroll : giretto sightseeing : giro turistico to wander on your own : girare per conto proprio amusement park : parco divertimenti shopping mal : centro commerciale (US)

flea market : mercatino delle pulci downtown : centro citt (US) public convenience : servizi pubblici theme park : parco tematica botanical garden : giardino botanico aquarium : acquario art gallery : galleria darte temple : tempio sight : luogo dinteresse treasure trove : miniera shophose : bottega manor : maniero reservoir : bacino idrico lawn : prato rasato allinglese repository : deposito pick up point : place where the guide and coach meet the passengers PRENOTAZIONE application form : domanda reservation : prenotazione reservation at short notice : prenotazione a breve scadenza/con poco preavviso special offer : offerta speciale / last minute promotion on : promozione in corso to check availability for someone : controllare la disponibilit per qualcuno to have all gone : tutto prenotato, tutto pieno theres a plenty more choiche in : c pi scelta a/in Ill just have a look : ci d subito unocchiata to be reasonably priced : avere un prezzo ragionevole to stay with : restare nellambito di to put a 24 hour hold on a reservation : fermare la prenotazione per 24 ore to be not committed : non essere vincolati details : dati personali booking reference number : numero della prenotazione departure/return on + date : partenza/ritorno il + data departing/arriving + time : partenza/arrivo alle + orario direct flight : volo diretto voucher : a ticket which a guide can use instead of cash to take a group into a fsmous place money off voucher : complete package : pacchetto completo ticket issue : emissione del biglietto enquiry : domanda, indagine, ricerca client history : scheda del cliente initial payment/deposit : acconto receipt : ricevuta saver : risparmio invoice : fattura/fatturare

bulk purchase : acquisti in blocco rooming list : written details of which rooms visitors are staying in at a hotel : lista degli ospiti di un hotel e il loro numero di camera flight manifest : lista dei passeggeri 2 x 519 = 1038 : two adults at five hundred and nineteen pounds each equals/makes one thousand and thirty-eight pounds 1 : one pound 0.01 : one pence AL TELEFONO switchboard : centralino Ill transfer you : trasferisco la chiamata hold on a moment : rimanga in linea Ill just put you on hold : ti metto subito in attesa Ill just see if s/hes in : guardo se c Can I ask whos calling? : posso sapere chi chiama? Can you put me through to ? : pu passarmi? (parlando al centralino) Can I have extension.? : posso avere/pu passarmi linterno.? All our operator are busy at the moment.Plesae hold Hello, Im phoning to check the availability on . : ciao, sto chiamando per controllare la disponibilit su Please leave your name and number after the tone and well get back to you as soon as possible Would you like to leave a message ? : vuole lasciare unmessaggio Can I speak to ,please? : posso parlare con ., per favore? (name of the agency)reservations. Chiara speaking. Can I help you? This is Chiara, how can I help you? : sono Chiara. Come posso aiutarla? Im afraid its a bad line. Could you speak up? : ho paura ci siano delle interferenze. Pu alzare la voce? Sorry,I didnt catch that.Can you repeat what you said? : mi spiace,ma non ho capito.Pu ripetere ci che ha detto? Ill get him/her to call you back : gli/le dir di richiamarla Ill make sure s/he gets the message : le assicuro che le/gli recapiter il messaggio Is .there, please? : c/ l,per favore? VARIE visas : visti unexpired : non scaduto valid : valido full range of: intera gamma di quite a range : una gamma piuttosto ampia its more likely : pi facile to start with, :per cominciare , insurance : assicurazione first and foremost, : innazitutto, in return : in cambio to settle up : saldare (il conto) upgrade : promozione a classe superiore

thats assuming : presupponendo ci home from home : seconda casa so once again, : conviene just out of interest, : solo per sapere, ancillary service : servizio ausiliario staff call : chiamata di servizio unattended : incustodito Passengers are reminded : si ricorda ai passeggeri escalator : ascensore briefing notes : istruzioni pressure : tensione out of date : fuori moda broke down : distrutto rusty : arrugginito reliable : affidabile filthy : sporco to steam up : appannarsi currency : moneta corrente dawn : alba to hang out : bighellonare head for heights : soffrire di vertigini hands - on stuff : cose concrete adjoining : attiguo a skyscraper : grattacielo swelteringly : torrido wood-carving : oggetti in legno intagliato freshwater : acqua dolce upmarket : esclusivo self contained : autonomo, indipendente routine maintenance : lavori di manutenzione stall : bancarella carts : carretti to the full : appieno white knukle = thrill : brivido dodge : evitare sidewinder loop :giro della morte chase : inseguimento whirl : giro (giostra) make believe : fantasticheria marble : marmo on you right is : alla vostra destra c on you left is : alla vostra sinistra c in front of you is : davanti a voi c we are now passing : stiamo ora passando you can now see : in questo momento potete vedere sound knowlodge : solida conoscenza kept to : rispettato

transfer : taking a group of visitors from their place of arrival to their hotel gratuity : money given to someone to say thank you for good service incentive tour : a trip offered to a group of employees as a reward for good work : viaggio premio commission : a percentage paid to someone for bringing customers to a shop or other service rugged : aspro (montagna) show piece : fiore allocchiello en route : in viaggio SIGLE ad : advertisement CRS : Computer Reservation System CV : curriculum vitae re : concerning GMT : Greenwich Mean Time encl : enclosure testimonial : referees dept : department attn : attention PR : public relations Ltd : S.r.l. B&B :Bed and Breakfast rep : representative (rappresentante) asap : as soon as possible BA : British Airways FF : French Francs pax : passengers grat : gratuity